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Numo Mykonos is a boutique retreat in Kalafatis, where quiet luxury meets nostalgic chic vibes. Rediscover the carefree spirit of barefoot living, all wrapped in the luxury that NUMO Hotels is famous for. Experience the brand’s signature tranquility infused with the lively, vibrant essence of Mykonos.Key Responsibilities<ul><li>Welcoming and greeting guests providing a friendly, efficient and courteous service</li><li>Managing all the necessary procedures during arrival and departure of the guests</li><li>Providing information to guests in regards of the hotel facilities, events and services</li><li>Handling telephone calls, emails or personal client’s requests</li><li>Working closely with all departments and ensure guests satisfaction at all times</li><li>Effectively handling guests’ feedback, comments or complaints</li><li>Keep a high level of personal grooming standards and appearance</li></ul>Requirements<ul><li>Degree or Diploma in Hospitality/Tourism would be an advantage</li><li>Proven experience as Front Office Agent in a 5* luxury hotel</li><li>Excellent knowledge of Opera PMS</li><li>Fluency in English and in a second foreign language</li></ul>Benefits<ul><li>A salary that makes Mondays better&nbsp;– Competitive pay for your awesomeness.</li><li>Training that’s anything but boring&nbsp;– On-the-job learning and workshops to keep you sharp.</li><li>Grow while you glow&nbsp;– Opportunities for professional development at every step.</li><li>Live the destination, not just the job&nbsp;– discover new places with accommodation provided.</li><li>Daily treats&nbsp;– Enjoy delicious meals in our staff restaurant.</li></ul>But before we meet, check out the main VALUES that represent the company and thus we are looking for in you:<ul><li>Teamwork&nbsp;– Together, we are always stronger!</li><li>Integrity&nbsp;– Do the right thing, even when no one is watching!</li><li>Respect&nbsp;– We value every voice and believe that every idea matters!</li><li>Kindness&nbsp;– A smile can change someone’s day!</li><li>Creativity&nbsp;– We approach challenges with imagination and an innovative spirit!</li></ul>Turn your passion into a career!

Front Office Agent

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly motivated Guest Services Agent for the Season 2026 to join our Front Office team.This role is essential in delivering a seamless arrival and departure experience, ensuring guests feel welcomed, supported, and cared for from the very first moment until their departure. You will act as a key point of contact for guest luggage handling, information sharing, and coordination of guest requests across departments, always delivering service at the highest luxury standards.What You Will Do<ul><li>Handle guest arrivals and departures with efficiency, professionalism, and genuine hospitality.</li><li>Manage all luggage handling processes, ensuring safe, accurate, and timely delivery.</li><li>Create a warm and welcoming arrival experience for all guests.</li><li>Provide guests with detailed information about hotel services, facilities, and the surrounding area.</li><li>Assist with guest requests in close coordination with Front Desk and Concierge teams.</li><li>Maintain knowledge of hotel operations, room types, VIP arrivals, and daily activities.</li><li>Ensure accurate handling, storage, and tracking of luggage and guest belongings.</li><li>Deliver items such as messages, mail, packages, and special requests promptly.</li><li>Assist with room moves, rooming, and orientation when required.</li><li>Support valet parking operations and traffic management at hotel entrances.</li><li>Maintain cleanliness and organization of all front-of-house and luggage storage areas.</li><li>Ensure all guest interactions reflect the highest level of service and professionalism.</li><li>Assist other departments during busy operational periods to ensure smooth hotel flow.</li></ul>What You Bring<ul><li>A High School Diploma or equivalent is required.</li><li>Applicants must have a European Passport or legal right to work in Greece.</li><li>Fluency in English is essential; Greek is an advantage.</li><li>Previous experience in a similar guest-facing or hospitality role is an advantage.</li><li>Strong communication and interpersonal skills with a guest-first mindset.</li><li>Ability to work in a fast-paced, luxury hospitality environment.</li><li>Physically capable of handling luggage and operational demands of the role.</li></ul>What We Offer<ul><li>Competitive Salary &amp; Benefits Package</li><li>Complimentary Employee Meals, Bus Transportation, Uniform &amp; Laundry Services</li><li>Ticket Restaurant allowance of €100/month</li><li>Complimentary nights at Four Seasons Hotels &amp; Resorts worldwide</li><li>Employee Recognition Program</li><li>Global Travel opportunities through Task Forces and Transfers</li><li>Access to Four Seasons global Training &amp; Development programs</li></ul>Schedule &amp; HoursSummer Seasonal Position – 5 working days per week, 2 days off. Schedule may vary weekly based on operational needs.

Guest Services Agent (Seasonal 2026) REQ10379281

The Communications Team Leader is responsible for the daily operations of the Connectivity Center, ensuring it functions as the Central Communication Hub of the Resort. This role supervises the Connectivity team, oversees guest communications, and coordinates all guest needs in a timely manner. The Connectivity Team Leader also supports the reservations team in maximizing room revenue and occupancy, entering reservations into Opera, and offering availability over the phone. A thorough understanding of Connectivity Center operations, Resort facilities, and departmental functions is essential. Key Duties and Responsibilities: Team Leadership:<ul><li>Supervise the daily operations of the Connectivity Center, ensuring that all incoming, in-house, and outgoing calls are handled efficiently and courteously.</li><li>Create and manage the team schedule, always ensuring adequate coverage.</li><li>Conduct regular one-on-one meetings with team members to provide feedback, support, and guidance.</li><li>Train and onboard new team members, ensuring they are well-versed in all standard operating procedures (SOPs) and protocols.</li></ul>Call Management:<ul><li>Ensure all guest calls, department routing, and external calls (local, trunk, long-distance) are handled professionally.</li><li>Monitor and maintain the Wakeup Call Service, ensuring all requests are accurately logged in Alice and executed promptly.</li></ul>Guest Communication &amp; Pre-Arrival Checks:<ul><li>Oversee pre-arrival communication, ensuring all guest details, preferences, and special requests are accurately logged and communicated to relevant departments.</li><li>Perform pre-arrival checks to ensure all arrangements, including room readiness, special requests, and welcome letters, are in place.</li><li>Ensure the timely preparation and delivery of arrival letters, birthday cards, welcome notes, and any special communications for guests.</li></ul>Reservation &amp; Sales Support:<ul><li>Assist the reservations team in maximizing room revenue and occupancy by managing reservations, entering details into Opera, and providing availability information.</li><li>Apply effective selling, up-selling, cross-selling, and suggestive selling techniques to maximize property revenue.</li></ul> Restaurant Reservations<ul><li>Handle restaurant reservations end-to-end, including availability management, special requests, coordination with outlets, and proactive communication to ensure an exceptional dining experience for guests.</li></ul> System &amp; Equipment Maintenance:<ul><li>Ensure the proper functioning of all communication systems, including messaging, Alice, SAGA, Review Pro, and telephone equipment. Report any malfunctions to IT or Engineering promptly.</li><li>Maintain and update the resort extension list and telephone directory, ensuring all contact information is current and accessible.</li></ul>Emergency Protocols:<ul><li>Ensure that all emergency calls, including fire, bomb threat, medical, tsunami alerts, and blackouts, are handled according to established policies and protocols.</li><li>Regularly drill and refresh the team on emergency procedures to ensure preparedness.</li></ul>Guest Preferences &amp; VIP Services:<ul><li>Ensure that guest preferences are accurately communicated to the appropriate departments and logged into Opera.</li><li>Oversee the management of VIP member bookings and ensure that their preferences are meticulously handled.</li></ul> Inter-Departmental Communication:<ul><li>Foster strong inter-departmental relationships to enhance service synergy within the resort.</li><li>Ensure that all guest complaints and compliments are communicated to the manager, and appropriate actions are taken.</li></ul>Administrative Duties:<ul><li>Manage and monitor five shared mailboxes, ensuring timely responses to guest inquiries and requests.</li><li>Make requisitions for Connectivity Center needs and manage general store requests.</li><li>Maintain and update records, including the Management Team Accommodation Contact List and emergency contact numbers.</li></ul> Skills, Experience &amp; Educational Requirements:<ul><li>Education: Bachelor’s degree in Hospitality Management or a related field.</li><li>Experience: Minimum of 2 years of experience in a contact center or similar role, with at least 1 year in a supervisory capacity.</li><li>Language Proficiency: Excellent command of English. Additional language skills (e.g., Russian, German, Italian, or French) are an advantage.</li><li>Technical Skills: Proficient in Opera system, and computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li><li>Communication Skills: Excellent communication and interpersonal skills, with the ability to manage a team effectively.</li><li>Customer Focus: Strong focus on delivering exceptional customer service with attention to detail.</li><li>Administrative Abilities: Strong organizational and administrative skills, with the ability to manage multiple tasks efficiently.</li></ul>&nbsp;What We Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Team Leader, Communications Center | One&Only Aesthesis, Athens (18919)

Guest Services Agent/Bellman is a person who creates a welcoming environment for hotel guests and facilitate their arrival and departure. &nbsp;The Guest Services Agent/Bellman will be responsible for meeting, greeting and directing guests to their destinations. &nbsp;Guest Services Agent/Bellman is responsible for delegating tasks to the Porters as needed such as luggage collections and message deliveries. Guest Services Agent/Bellman will be acting also as valet and be responsible for safely parking the guests and external visitor’s cars and ensure all cars are parked and unparked with extreme care as per the procedures, as well as assisting&nbsp; with luggage delivery using buggies when required.&nbsp; Essential Key Duties and Responsibilities• &nbsp; &nbsp;Always well-groomed and immaculately presented in a clean uniform. • &nbsp; &nbsp;Helping to create a friendly and welcoming environment. • &nbsp; &nbsp;Managing guest arrivals and departures as per hotel standard. • &nbsp; &nbsp;Escort and seating guests. • &nbsp; &nbsp;Assist guests and other employees with luggage storage and retrieval. &nbsp; • &nbsp; &nbsp;Offering car door assistance and assisting in calling taxis. • &nbsp; &nbsp;Greeting guests on arrival and assisting guests with their luggage should a porter not be available. • &nbsp; &nbsp;Responsible for keeping lobby area tidy and organized. • &nbsp; &nbsp;Assist guests in giving them directions and providing important information about the hotel. • &nbsp; &nbsp;Respond to all guests needs quickly, efficiently, and courteously. • &nbsp; &nbsp;To be aware of all functions, conferences and special events taking place in the Resort. • &nbsp; &nbsp;Assist Security in maintaining suspicious activity. • &nbsp; &nbsp;Follow LQA &amp; Forbes standards related to Guest Services department. • &nbsp; &nbsp;Attend and participate in team events. • &nbsp; &nbsp;Participate in required training. • &nbsp; &nbsp;Be fully familiar with the room types and hotel. • &nbsp; &nbsp;Proceed with the rooming of guests when necessary. • &nbsp; &nbsp;Use buggies for guest’s movements and luggage delivery when required.&nbsp; • &nbsp; &nbsp;Ensure buggies are kept in good condition. In case of any technical issues, information is passed to Guest Services Team Leader.&nbsp; • &nbsp; &nbsp;Ensure bicycles are kept in good condition. In case of any technical issues, information is passed to Guest Services Team Leader.&nbsp; • &nbsp; &nbsp;Effectively communicate and maintain a favorable working relationship with colleges at all levels. • &nbsp; &nbsp;Always maintain a professional attitude towards guests and colleges. • &nbsp; &nbsp;Ensure all relevant information is always communicated to all team members. • &nbsp; &nbsp;Apply and adhere to rules and regulations as per employee handbook, departmental and hotel policies and procedures, including those for emergency situations. • &nbsp; &nbsp;Practice proper telephone etiquette with colleagues and hotel guests. • &nbsp; &nbsp;Valet parking of guest cars and ensuring the keys are securely stored. • &nbsp; &nbsp;Work night shift when required. • &nbsp; &nbsp;Provide immediate assistance to guests as requested. • &nbsp; &nbsp;To assist with any other duties as required by the management team.Valet Duties and Responsibilities• &nbsp; &nbsp;Assist guests with opening/closing vehicle doors. • &nbsp; &nbsp;Welcome guests and visitors with appropriate greetings of the day. • &nbsp; &nbsp;Able to communicate parking procedures to guests/visitors. • &nbsp; &nbsp;Tag guest vehicle keys with date &amp; time, make/model and guest name. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; • &nbsp; &nbsp;Able to effectively park and retrieve guests’ cars without causing damage to the vehicle. • &nbsp; &nbsp;Able to provide guests with information regarding property facilities, amenities, services, hours of operation. • &nbsp; &nbsp;Able to provide guests with direction and local areas of interest and activities. • &nbsp; &nbsp;Ensure vehicles are legally parked in the designated parking areas and to maintain a smooth and efficient flow of traffic. • &nbsp; &nbsp;Valet parking of guest cars and ensuring the keys are securely stored. • &nbsp; &nbsp;Ensure all guests’ valet experience are memorable, unique and as per the hotel's standards. • &nbsp; &nbsp;Document and report all vehicle incidents like damage, accidents, theft, missing articles etc. • &nbsp; &nbsp;Report accidents, injuries, and unsafe work conditions to the supervisor or manager. • &nbsp; &nbsp;Monitor and maintain safety, security, and cleanliness of parking areas, portico and behind the valet stand. • &nbsp; &nbsp;Responsible to report any security or safety problems, safety hazards and potential security problems to the supervisors. Education or Certification • &nbsp; &nbsp;Strong interpersonal skills and very good communication skills • &nbsp; &nbsp;Good knowledge of English • &nbsp; &nbsp;Previous customer related experience an asset • &nbsp; &nbsp;Strong human relations skills with both employees and guests • &nbsp; &nbsp;Must have a driver’s license. • &nbsp; &nbsp;Ability to work well under pressure&nbsp; • &nbsp; &nbsp;Ability to work cohesively as part of a team.&nbsp; What we offer:<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Θέσεις Εργασίας Υπεύθυνος Κτιριακών Υποδομών Ελλάδα, Τουρισμός / Ξενοδοχεία - Σελίδα 2

front office agent

NUMO Hotels & Resorts

guest services agent (seasonal 2026) req10379281

Four Seasons Athens Astir Palace

team leader, communications center | one&only aesthesis, athens (18919)

One&Only Resorts

doorman | one&only aesthesis, athens (19021)

One&Only Resorts

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