Αναζητούμε για την καλοκαιρινή περίοδο 2025, επαγγελματίες Καμαριέρες και Καθαριστές για την στέλεχωση του τμήματος Οροφοκομίας. Καθήκοντα Καθαριότητα δωματίων Καθαριότητα κοινών χώρων Σωστή διατήρηση και χρήση του εξοπλισμού καθαριότητας  Εφαρμογή διαδικασιών υγιεινής και ασφάλειας Αναφορά προβλημάτων και βλαβών  Επικοινωνία με την ομάδα και τα υπόλοιπα τμήματα του ξενοδοχείου Προσόντα 1+ έτη εμπειρίας στην ίδια θέση κατά προτίμηση σε ξενοδοχειακές μονάδες 5*   Καλή γνώση Αγγλικών Ικανότητα διαχείρισης χρόνου και προτεραιοτήτων. Γνώση διαδικασιών υγιεινής, ασφάλειας  Ομαδικότητα στην εργασία και ευχέρεια στην επικοινωνία

Responsible for the daily shift operations of a pre-opening Luxury Resort . Housekeeping, Recreation/Health Club, Public Areas and Bathrooms, Food and Beverage outlets and Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. The position assists in ensuring guest and employee satisfaction while maintaining the operating budget.   CANDIDATE PROFILE  Education and Experience High school diploma or GED; 3 years experience as a Housekeeping Manager in the luxury hotel or resort segment OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major Must hold a European Community passport or a work permit for the country of Greece   CORE WORK ACTIVITIES Managing Housekeeping Operations Ensures guest room status is communicated to the Front Desk promptly and efficiently. Works effectively with the Engineering department on guestroom maintenance needs. Supervises the property's general cleaning schedule. Obtain a list of rooms to be cleaned immediately and a list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. Assists in the ordering of guestroom supplies, cleaning supplies and uniforms. Supports and supervises an effective inspection program for all guestrooms and public spaces. Communicates areas that need attention to staff and follows up to ensure understanding. Ensures all employees have proper supplies, equipment and uniforms. Managing Departmental Costs Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals. Understands the impact of the department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of the department. Ensuring Exceptional Customer Service Responds to and handle guest problems and complaints. Strives to improve service performance. Empower employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Conducting Human Resources Activities Participates as needed in the investigation of employee accidents. Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met. Ensures employees understand expectations and parameters. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Observe service behaviours of employees and provide feedback to individuals. Uses all available on-the-job training tools to train new room attendants and provide follow-up training as necessary. Participates in the employee performance appraisal process, providing feedback as needed. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their jobs. Participates in employee progressive discipline procedures. Benefits Competitive salary and other benefits (as per local legislation) Advanced opportunities for professional growth Accommodation (if necessary) and board Participation in educational programs Diverse and multicultural environments Professional skills development

The Guest Experience / Front Office Manager is responsible for all front office functions and agents. Areas of responsibility include Bell Associates, Switchboard Operations, Guest Services/Front Desk, Concierge and Guest Relations. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest welcome arrival and farewell departure procedures. Strives to continually improve guest and employee satisfaction and maximize the department's financial performance. CANDIDATE PROFILE  Education and Experience High school diploma or GED; 5 years experience in guest services, front desk, or related professional area with luxury exposure. OR Degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 5 years experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES Leading Guest Services Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviours. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures recognition of employees is taking place across areas of responsibility. Communicates performance expectations following job descriptions for each position and monitors progress. Celebrates successes and publicly recognizes the contributions of team members. Maintaining Guest Services and Front Desk Goals Achieves and exceeds performance goals, budget goals, team goals, etc. Manages day-to-day operations, ensuring the quality, and standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Keeps the Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. Review staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands the impact of Front Office operations on the Rooms area and overall property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals. Managing Projects and Policies Ensures compliance with all Front Office policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Ensuring Exceptional Customer Service  Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations. Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations. Strives to improve service performance. Empower employees to provide excellent customer service. Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. Review comment cards, guest satisfaction results and other data to identify areas of improvement. Responds to and handles guest problems and complaints. Observe service behaviours of employees and provide feedback to individuals and/or managers. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Solicits employee feedback utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures employees are treated fairly and equitably. Manages employee progressive discipline procedures for Front Office Staff. Administers the performance appraisal process for direct report managers. Interviews and hires managers and hourly employee team members with the appropriate skills and promptly to meet the business needs of the operation. Additional Responsibilities  Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Informs and/or updates the executives, peers and subordinates on relevant information promptly. Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence. Benefits Competitive salary and other benefits (as per local legislation) Advanced opportunities for professional growth Accommodation (if necessary) and board Participation in educational programs Diverse and multicultural environments Professional skills development

We are looking for an experienced and talented individual as a Guest Relation Executive to join the awarded-winning 5* Atlantica Belvedere in Kos island for the season 2025. As a Guest Relations Executive, you will be responsible for providing exceptional customer service to hotel guests, addressing their needs and ensuring a positive experience throughout their stay. You will liaise between guests and various hotel departments to fulfil requests and resolve issues promptly. Responsibilities  Welcome guests upon arrival, assist with check-in, and provide information about hotel services and amenities. Work closely with other departments to ensure seamless coordination in handling reservations. Address and resolve any concerns or complaints promptly and effectively. Act as a liaison between guests and other departments to ensure prompt resolution of problems. Respond to guest inquiries, requests, and concerns professionally and courteously. Anticipate and fulfil guest needs to enhance their overall experience. Monitor guest feedback and reviews, respond to comments, and take proactive steps to address and eliminate potential issues. Maintain clear and open communication with other hotel departments to ensure seamless guest experiences. Support the Guest Relations Manager in maintaining all information and data up to date in the CRM and Loyalty Club system Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction. Handle emergencies or crises, ensuring the safety and well-being of guests. Ensure compliance with all company policies and procedures, including health and safety regulations, data protection, and security procedures. Requirements Bachelor's degree in hospitality or business administration, or related field. Previous experience in a guest service or front desk role is desirable. Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other stakeholders. Strong organizational, time-management skills, problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions Knowledge of hospitality industry best practices, including customer service and guest experience. Fluent in English & German; additional languages a plus. Familiarity with hotel reservation systems. Benefits Competitive salary and other benefits (as per local legislation) Advanced opportunities for professional growth Accommodation (if necessary) and board Participation in educational programs Diverse and multicultural environments Professional skills development

The Concierge Agent is a highly skilled hospitality professional responsible for enhancing the guest experience by providing personalized services, offering recommendations, and ensuring the smooth coordination of guests' needs and requests. This role requires a deep knowledge of local attractions, events, and services and the ability to anticipate and fulfil guest requirements promptly and efficiently. Key responsibilities Provide exceptional service to guests by responding to inquiries, offering recommendations, and fulfilling special requests. Assist with arrangements such as restaurant reservations, transportation, entertainment, and tour bookings. Maintain up-to-date knowledge of local attractions, events, restaurants, shopping, and cultural offerings. Offer personalized suggestions based on guest preferences, interests, and needs. Provide directions, maps, and other necessary information about the local area. Ensure all guest requirements are met promptly, ensuring maximum satisfaction. Handle special requests, such as surprise gifts, honeymoon arrangements, or special celebrations. Maintain clear and effective communication with other hotel departments (e.g. Front Desk, Housekeeping, Bell Desk, etc.) to ensure guest satisfaction. Keep accurate records of guest requests and preferences for future stays. Handle guest complaints or issues with empathy and professionalism, ensuring that all concerns are addressed promptly and resolved to the guest's satisfaction. Escalate more complex issues to the appropriate management team as necessary. Maintain and update concierge logs, guest profiles, and service records. Ensure guest comfort and privacy while assisting them in all matters. Qualifications Previous experience in a concierge or customer service role, preferably in a hotel or luxury setting High school diploma or equivalent required. A degree in hospitality management or a related field is a plus. Strong verbal and written communication skills Exceptional interpersonal skills with a focus on guest satisfaction Proficient in using hotel management software, phone systems, and general office equipment Ability to multitask and manage time effectively in a fast-paced environment Fluent in English; proficiency in additional languages is a plus. Strong problem-solving abilities and a proactive attitude Benefits Competitive salary and other benefits (as per local legislation) Advanced opportunities for professional growth Accommodation (if necessary) and board Participation in educational programs Diverse and multicultural environments Professional skills development

We are looking for an experienced and talented individual as a Guest Experience Manager to join the award-winning 5* Atlantica Grand Mediterraneo in Corfu island for the season 2025. The Guest Experience Manager is responsible for all front office functions and agents. Areas of responsibility include Bell Associates, Switchboard Operations, Guest Services/Front Desk, Concierge and Guest Relations. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest welcome arrival and farewell departure procedures. Strives to continually improve guest and employee satisfaction and maximize the department's financial performance. CANDIDATE PROFILE  Education and Experience High school diploma or GED; 5 years experience in guest services, front desk, or related professional area with luxury exposure. OR Degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 5 years experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES Leading Guest Services Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviours. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures recognition of employees is taking place across areas of responsibility. Communicates performance expectations following job descriptions for each position and monitors progress. Celebrates successes and publicly recognizes the contributions of team members. Maintaining Guest Services and Front Desk Goals Achieves and exceeds performance goals, budget goals, team goals, etc. Manages day-to-day operations, ensuring the quality, and standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Keeps the Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. Review staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands the impact of Front Office operations on the Rooms area and overall property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals. Managing Projects and Policies Ensures compliance with all Front Office policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Ensuring Exceptional Customer Service  Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations. Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations. Strives to improve service performance. Empower employees to provide excellent customer service. Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. Review comment cards, guest satisfaction results and other data to identify areas of improvement. Responds to and handles guest problems and complaints. Observe service behaviours of employees and provide feedback to individuals and/or managers. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Solicits employee feedback utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures employees are treated fairly and equitably. Manages employee progressive discipline procedures for Front Office Staff. Administers the performance appraisal process for direct report managers. Interviews and hires managers and hourly employee team members with the appropriate skills and promptly to meet the business needs of the operation. Additional Responsibilities  Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Informs and/or updates the executives, peers and subordinates on relevant information promptly. Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence. Benefits Competitive salary and other benefits (as per local legislation) Advanced opportunities for professional growth Accommodation (if necessary) and board Participation in educational programs Diverse and multicultural environments Professional skills development

Requirements: Previous experience in a similar position. Excellent knowledge of the English language Knowledge of the German language is desirable Professional appearance and demeanor Commitment to customer service Protel program knowledge desired

Requirements: Similar experience in the Hotel industry Hotel School Training certificate English language 2nd Foreign language will be considered an asset

Requirements: Previous experience in a similar position. Excellent knowledge of the English language Knowledge of the German language is desirable Professional appearance and demeanor Commitment to customer service Very good communication skills

As a Front Office Agent your responsibilities include: Assisting guests with check in and check out process Handling guest interactions and special requests with the highest level of customer service and in a timely manner Maintaining a balanced bank Making reservations changes and cancellations on behalf of the reservations team Answering guest calls and handle Providing personalized customer service Problem Resolution To be successful, we are looking for the following: Experience in a lifestyle brand Work well in a team Excellent communication skills Fluent in English and Greek Experience with PMS system Knows how to leave lasting impressions Passionate about hospitality with an energetic and polite personality   We offer a seasonal contract in a pleasant working environment, accommodation and meals, as well as a competitive salary package.   Get in touch! Send your CV: [email protected]