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Join our fast-growing team as an enthusiastic Incident Manager, where your passion for problem-solving and your drive to excel will be highly valued.We are seeking a dedicated professional who will be a part of the team that oversees and manages the entire incident resolution process within our well-established Group. In this pivotal role, you will serve as the primary point of contact during incidents, orchestrating seamless communication, coordination, and swift resolution of issues.By collaborating closely with our talented IT teams and key stakeholders, you will play a critical role in safeguarding our business operations and services by minimizing the impact of any incidents that may arise.&nbsp; The main responsibilities of the position include:<ul><li>Serve as the point of contact for production incidents and service disruptions within the organization</li><li>Lead and coordinate the incident response process, ensuring that incidents are resolved in a timely and efficient manner</li><li>Manage incident communications, including stakeholder notifications and status updates</li><li>Ensure that incidents are prioritized and escalated appropriately based on their impact and urgency</li><li>Conduct post-incident reviews and implement process improvements to prevent similar incidents from occurring in the future</li><li>Monitor incident trends and develop recommendations for improvements to the incident management process</li><li>Provide incident management training and guidance to IT teams and other stakeholders as needed</li><li>Work on-call schedule rotation as required&nbsp;</li></ul>Main requirements:<ul><li>BSc/MSc in Computer Science, Information Technology, Engineering, or&nbsp;a related field</li><li>At least 2 years of experience in a similar position</li><li>Experience with incident monitoring and response platforms (e.g., Pagerduty, NewRelic, Zabbix, Elastic, etc.)</li><li>Strong knowledge of incident management processes and best practices</li><li>Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels</li><li>Strong analytical and problem-solving abilities, with a focus on root cause analysis</li><li>Ability to work well under pressure and handle multiple incidents simultaneously</li></ul>The following will be considered an advantage:<ul><li>Certifications such as ITIL Foundation, Certified Incident Manager (CIM)</li><li>Familiarity with IT infrastructure, systems, networks, and applications</li><li>Experience in Problem Management</li></ul>Benefit from:<ul><li>Attractive remuneration package plus performance related reward</li><li>Food allowance</li><li>Intellectually stimulating work environment</li><li>Continuous personal development and international training opportunities</li><li> </li><li>Let’s Connect – Intro Chat with Talent Acquisition</li><li>Show Your Skills – Online Technical Challenge</li><li>Deep Dive – First Interview with Your Future Team</li></ul>

Incident Manager

As our new Senior DevOps Engineer (Platform), you will join a team who strive to push cloud services to the maximum limit every day using cutting-edge technologies. If you are a highly self-motivated professional who embraces DevOps culture, has experience with AWS services and technologies and is passionate about learning, automating, innovating and working in a highly collaborative environment, we'd like to hear from you!The main responsibilities of the position include:<ul><li>Initiate and actively drive the adoption of good patterns, structures and use of technologies for development and operations</li><li>Investigate and identify practices and work that can benefit from automation&nbsp;</li><li>Monitor and suggest improvements to the existing CI/CD process to increase speed, safety and reliability</li><li>Implement and coordinate implementation with the parties involved</li><li>Develop and maintain existing /GitLab CI pipeline libraries</li><li>Assist developers with setting up CI/CD for their projects and provide support for any issues that may arise</li><li>Stay up to date with the latest tools and trends in the industry</li><li>Provide senior-level, best practice recommendations and implementations to our Windows, Linux and Kubernetes hosting environments&nbsp;</li><li>Function as a mentor to junior team members, providing technical guidance and recommending continued learning opportunities to help them develop</li><li>Educate fellow team members as well as Application Development Teams about the platforms used-for and hosted-by our team. Key tools and concepts in this space are: Gitlab, Docker, AWS, Terraform, Istio Service Mesh,&nbsp;Kubernetes , Kafka, ELK</li><li>Work with our Security team to remediate high-risk vulnerabilities and ensure the security of our environments are being scrutinised as appropriate for their use case&nbsp;</li><li>Offer services related to the above tasks and projects to any of the Companies of the Group as instructed by the Line Manager</li></ul>Main requirements:<ul><li>University degree in Computer Science, Engineering, or a similar discipline</li><li>7+ years’ experience within the following areas: Cloud ( AWS), Release Pipeline Management, Windows Server Administration, Linux Administration, Certificate Management, PowerShell scripting, Bash/python scripting, Configuration Management and IAC (Ansible/Terraform), DNS, Networking&nbsp;&nbsp;</li><li>Enterprise-level Kubernetes experience&nbsp;</li><li>Solid Linux administration skills&nbsp;</li><li>Commitment to continuous improvement, with a focus on observability, modern application architecture styles, blue-green / canary deployments, CI/CD pipeline management&nbsp;</li><li>Ability to self-motivate, study, and stay on-top of emerging technologies and trends, while meeting business deadlines&nbsp;</li><li>Experience with tools including: Istio, Prometheus, Grafana, ELK, MSK, New Relic</li></ul>The following will be considered an advantage:<ul><li>Familiarity with database concepts</li><li>Working experience with at least one cloud provider (preferably AWS)</li><li>Experience with Apache Kafka configuration and troubleshooting</li><li>Experience with ELK configuration and troubleshooting</li><li>Scripting skills (Bash, PowerShell, Python, Go, etc.)</li></ul>The Hiring Experience: What Awaits You<ul><li>Show Your Skills – Online Technical Challenge</li><li>Let’s Connect – Intro Chat with Talent Acquisition</li><li>Deep Dive – First Interview with Your Future Team</li><li>Final Connection – Final Interview</li></ul>

Senior DevOps Engineer (Platform)

We are looking for high-calibre and experienced IT professionals to join our Technical Project Management team.&nbsp; As a Technical Project Manager, you will be a critical part of the Technical Project Management team. The role involves close coordination with multiple tech teams, business, and key stakeholders, to deliver the change. &nbsp;Ideally you will have experience of successfully delivering technical and/or IT infrastructure projects within agreed time and scope. You will be a self starter and respond well in high pressure environments whilst remaining focussed on project delivery. This is an exciting time for new joiners, with many opportunities to make their mark on the business and accelerate their personal and professional growth.The main responsibilities of the position include:<ul><li></li></ul><ul><li>Deliver multiple technical and/or IT infrastructure projects of varying complexity and size</li><li>Manage all technical stakeholders and maintain strong professional relationships</li><li>Understand the technology landscape</li><li>Work with Technology, Business and Operations stakeholders to define project scope, roadmap and milestones aligned to delivery strategy</li><li>Actively manage technical risks and technical opportunities</li><li>Organise, run, and facilitate ceremonies with technical teams</li><li>Conceptualise key technical principles, aims and objectives to map the impact on current systems, processes, applications, and tools</li><li>Organise technical meetings, peer reviews with the project team and other technical stakeholders and experts to perform the solution technical validation</li><li>Ensure that technical project reporting is up to date and well communicated to stakeholders</li><li>Produce well defined technical delivery plans that outline key project activities, their sequence and delivery timelines</li><li>Ensure collaboration across operations and technology groups to agree on optimum technical solutions aligned to the technical strategy</li><li>Apply knowledge of project delivery methodologies to engineer bespoke approaches for the teams you work with</li><li>Engage with engineering teams to plan the release scope in the context of the release plan</li><li>Collaborate with other Project Managers to ensure the outstanding implementation of Project Management (PM) processes and the delivery of Technical and/or IT infrastructure Projects in time and scope</li></ul>Main requirements:<ul><li></li></ul><ul><li>BSc/MSc in computer science, engineering, or in a related field</li><li>Minimum 1 year experience in a similar position</li><li>Working knowledge with Agile / Scrum / Waterfall methodologies and Project Management Tools/Reporting Practices (Jira, MS Project)</li><li>Wider focus on identifying process deficiencies, suggesting and bringing about improvements based on own knowledge and experience</li><li>Strong written and verbal communication skills to coordinate with team members, stakeholders, and management and ability to clearly explain technical issues</li><li>Strong organisational, critical thinking, and analytical/problem-solving skills</li><li>Result driven, with ability to prioritise work effectively and overcome any issues that may</li><li>occur during project life cycle</li><li>Team player with excellent interpersonal skills, ability to obtain stakeholders’ buy-in and cooperation across</li><li>Strong leadership skills, self-motivated&nbsp;</li></ul>The following will be considered an advantage:<ul><li></li></ul><ul><li>PMP/Prince II or/and Agile/Scrum certifications</li><li>Experience and knowledge of engineering, programming, or technical professional experience</li><li>Experience and knowledge of different infrastructure tools, platforms and technical process models and documentation</li><li>Understanding of cloud infrastructure concepts, devops and system engineer practices</li><li>Knowledge of databases concepts</li><li>Experience in financial industry</li></ul>Benefit from:<ul><li></li></ul><ul><li>Attractive remuneration package plus performance related reward</li><li>Private health insurance</li><li>Corporate pension fund</li><li>Intellectually stimulating work environment</li><li>Continuous personal development and international training opportunities</li></ul>The Hiring Experience: What Awaits You<ul><li></li></ul><ul><li>Let’s Connect – Intro Chat with Talent Acquisition</li><li>Deep Dive – First Interview with Your Future Team</li><li>Final Connection – Final Interview</li></ul>All applications will be treated with strict confidentiality!

Technical Project Managers

Θέσεις Εργασίας Bfs Group Ελλάδα, Πληροφορική

incident manager

XM

senior devops engineer (platform)

XM

technical project managers

XM