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Θέσεις Εργασίας - Ελλάδα - Customer Service Call Center 

 

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As a Croatian-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing  Looking to build your career in the travel industry? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.  During a Typical Day, You’ll  Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues  Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.  Provide accurate, valid, and complete information by using the right tools, methods, and processes.  Ensure a high level of partner service and a positive partner experience  What You Bring to the Role  Fluent in Croatian and English  High school diploma or equivalent  6 months or more of customer services experience  Recognize, apply and explain your product or service knowledge  Computer savvy  High speed internet in your quiet home work environment Greece resident or ability to relocate and gain work authorization expediently to Greece What You Can Expect  Knowledgeable, encouraging, supporting and present leadership  Diverse and community minded organization  Career-growth and lots of learning opportunities for aspiring minds  25 days annual leave per year  Excellent premises during training and when you come to the site for employee engagement activities in Athens city center, Kerameikos metro station  Relocation assistance available  Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day  And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you  A Bit More About Your Role  We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.  You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.  About TTEC

Κέντρο Εξυπηρέτησης / Call Center
Στο χώρο εργασίας
Αορίστου
Πλήρης απασχόληση

As a Italian-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues What You Bring to the Role Fluent in Italian and English 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge  Computer savvy Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds 25 days annual leave per year  Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station  Relocation assistance And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Κέντρο Εξυπηρέτησης / Call Center
Στο χώρο εργασίας
Αορίστου
Πλήρης απασχόληση

As a Romanian-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.  What You’ll be Doing  Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll  Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues  Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.  Provide accurate, valid, and complete information by using the right tools, methods, and processes.  Ensure a high level of partner service and a positive partner experience  What You Bring to the Role  Fluent in Romanian and English  High school diploma or equivalent  6 months or more of customer services experience  Recognize, apply and explain your product or service knowledge  Computer savvy  Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently What You Can Expect  Knowledgeable, encouraging, supporting and present leadership  Diverse and community minded organization  Career-growth and lots of learning opportunities for aspiring minds  25 days annual leave per year  Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station  Relocation assistance available  And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you  A Bit More About Your Role  We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.  You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Κέντρο Εξυπηρέτησης / Call Center
Στο χώρο εργασίας
Αορίστου
Πλήρης απασχόληση

As a Dutch-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.  What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.  During a Typical Day, You’ll  Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues  What You Bring to the Role  Fluency in Dutch and English  High school diploma or equivalent  6 months or more of customer services experience  Recognize, apply and explain your product or service knowledge  Computer savvy  Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently What You Can Expect  Knowledgeable, encouraging, supporting and present leadership  Diverse and community minded organization  Career-growth and lots of learning opportunities for aspiring minds  25 days annual leave per year  Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station  Relocation assistance available  And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you  A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.  You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Κέντρο Εξυπηρέτησης / Call Center
Στο χώρο εργασίας
Αορίστου
Πλήρης απασχόληση

As aGerman-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.  Eligible applicants must be a resident of and eligible to work in Greece. Relocation assistance is available. What You’ll be Doing  Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.  During a Typical Day, You’ll  Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues  What You Bring to the Role  Fluency in German and English  High school diploma or equivalent  6 months or more of customer services experience  Recognize, apply and explain your product or service knowledge  Computer savvy  Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently What You Can Expect  Knowledgeable, encouraging, supporting and present leadership  Diverse and community minded organization  Career-growth and lots of learning opportunities for aspiring minds  25 days annual leave per year  Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station  Relocation assistance available  And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you  A Bit More About Your Role  We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.  You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Κέντρο Εξυπηρέτησης / Call Center
Στο χώρο εργασίας
Αορίστου
Πλήρης απασχόληση

As a French-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing Looking to build your career in the travel industry? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences. During a Typical Day, You’ll Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues What You Bring to the Role Fluent in French and English 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge  Computer savvy What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds 25 days annual leave per year Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station  Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day Relocation assistance And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Κέντρο Εξυπηρέτησης / Call Center
Στο χώρο εργασίας
Αορίστου
Πλήρης απασχόληση

As a Business Development Sales Representative - LATAM Spanish working onsite in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing Are you results focused and love to help others? Have a passion to maximize sales opportunities? As Business Development Sales Representative, your daily responsibilities will encompass prospecting, proactively engaging with leads, qualifying opportunities, and skillfully closing deals. Additionally, you will have the opportunity to leverage your expertise to upsell and cross sell to our valued existing clients, driving additional revenue and fostering long-term relationships.  During a Typical Day, You’ll Proactively identify and research potential customers in the target market through various channels, including cold calling, outbound prospecting, social media Engage with leads to assess their needs, pain points, and fit for the company's products or services. Conduct thorough qualification and discovery conversations to understand their requirements and determine if there is a potential opportunity Initiate contact with through personalized and compelling communication, including phone calls, emails, and social media interactions Build rapport, establish credibility, and nurture relationships with prospects to move them through the sales funnel What You Bring to the Role 1+ years of applied sales experience Experience in prospecting, lead qualification, generating new business opportunities, upselling and cross selling  Excellent verbal and written communication skills in LATAM Spanish Ability to effectively articulate value propositions, engage prospects, and build rapport over various channels such as phone, email, and social media Understanding customer pain points, addressing objections, and positioning solutions to effectively nurture leads through the sales funnel Being a collaborative Team Player, competent in working collaboratively with sales teams and other stakeholders Confidence in utilizing sales development tools and CRM systems What You Can Expect Consistent workweek from Monday to Friday, enabling a healthy work-life balance Inclusive culture and community focus, we foster inclusivity and encourage community engagement Individualized career growth and development which means if its important to you, its important to us. Yes, you'll receive the training and support you need to succeed in this role... and there's more. You wish to be a leader in the future, we've got the skills. Want to develop a particular skill? We have 1000s of free courses you can take any time. Coaches, mentors, leaders, and peer-to-peer resource groups help support you where you need it. Competitive compensation package based on work experience: salary commensurate with skills and expertise, performance-based bonuses, Sign-on bonus for top talent, compensation for notice period to facilitate smooth transition and integration 25 days Paid Time Off (PTO) allowing you to recharge and rejuvenate, tuition reimbursement, private health insurance and meal vouchers to enhance your workday experience Visit https://mybenefits.ttec.com for more information. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.

Κέντρο Εξυπηρέτησης / Call Center
Στο χώρο εργασίας
Αορίστου
Πλήρης απασχόληση

The Advisor II, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support. Are you passionate about closing deals and do you have a natural drive for sales? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your sales skills What you’ll be doing at Concentrix Greece: Responsibilities Product/service sales, upsell (inbound and outbound). Execute daily outbound phone calls/emails, contact decision makers, build quick rapport, assess needs and close the sale. Explain client’s products/solutions and value proposition to businesses of different verticals and sizes and explain how they address client needs. Execute outbound prospecting campaigns to source, contact, and engage prospective customers interested in evaluating client’s products. Develop and lead outbound campaigns from idea-generation through to initial pitch, pipeline qualification to deal closure. Lead and contribute to team projects to develop and refine our sales process. Develop and codify best practices and sales workflows for interactions with prospects. Achieve or exceed monthly sales quota. Reach out to existing customers to pitch new ancillary products or increase spend in products currently used. Troubleshoot small technical setup issues or route them to relevant teams. Skills & competencies Language Skills: Fluency in the targeted market's language(s) and very good command of English (at least B2 level). Outgoing and confident in inbound/outbound phone sales with a great phone manner. Thrive in a fast-paced, high-growth, rapidly changing environment. History of quota over-achievement. Knowledge of CRM system. Analytical mindset and go-getter attitude; self-motivated to achieve personal goals and goals set for the team. Proven success in generating leads and experience cold calling and presenting sales pitches. Organized and has pipeline management, time management skills and prioritization skills. What we offer: Indefinite contract Competitive remuneration package (14 Salaries) Achievable monthly performance bonus  Opportunities for international Career through our International Mobility program A challenging working environment Employee events Private health insurance + Dental Care 3 euros meal voucher in Up Hellas card per working day Free gym and other well-being activities Enjoy with your co-workers your lunch break at our new Restaurant   You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community. Concentrix Hellas is an equal-opportunity employer Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Κέντρο Εξυπηρέτησης / Call Center
Στο χώρο εργασίας
Αορίστου
Πλήρης απασχόληση

The Advisor II, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support. Are you passionate about closing deals and do you have a natural drive for sales? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your sales skills What you’ll be doing at Concentrix Greece: Key Responsibilities: Proactive outreach to the assigned book of business Identify & prioritize revenue growth opportunity with ability to project & forecast revenue based of seasonality and client's priority Consultative Sales: Demonstrate a commitment to consultative sales to achieve client goals. Portfolio Management: Responsible for managing a portfolio of medium business clients to grow their revenue and our client's revenue. Client Needs Analysis: Prioritize outreach plans based on an understanding of clients and their needs. Market Research: Gain a fundamental understanding of industries, market(s), and client business models to customize experiences for local advertisers. Tailored Solutions: Identify sales opportunities and provide clients with tailored solutions to meet their objectives. Product Optimization: Engage with clients proactively and reactively to frequently assess and optimize product performance. Continuous Improvement: Suggest improvements for ad products and customer experiences. Knowledge Development: Develop and maintain expert working knowledge of our advertising solutions and their impact on performance. Essential Experience and Skills Language Proficiency: Must be fluent in the German, Dutch, or Italian and have a very good command of English (at least B2 level). Digital Marketing Expertise: 1-year Essential experience in social media and digital marketing specifically for our client platform. Knowledge of other advertising platforms is a plus. Work Ethic: Highly motivated individuals with a strong work ethic are needed. Sales Experience: At least 3 years overall of strong sales-oriented experience, entrepreneurial thinking, and a "go the extra mile" attitude, including: Proven ability in building relationships and effective multi-touch cross/upselling throughout a relationship. Immediate implementation or adoption of personalized client recommendations. Delivering exceptional customer experience through a multi-touch cross/upselling Ability to perform in a fast-paced environment, having accountability of own metrics and results. Soft Skills: Strong analytical, organizational, and creative thinking skills, along with excellent communication and interpersonal skills focused on sales. What we offer: Indefinite contract Competitive remuneration package (14 Salaries) Achievable monthly performance bonus Opportunities for international Career through our International Mobility program A challenging working environment Employee events Private health insurance + Dental Care 3 euros meal voucher in Up Hellas card per working day Free gym and other well-being activities Enjoy with your co-workers your lunch break at our new Restaurant   You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community. Concentrix Hellas is an equal-opportunity employer Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Κέντρο Εξυπηρέτησης / Call Center
Στο χώρο εργασίας
Αορίστου
Πλήρης απασχόληση

The Sales Advisor I - Technical Support role involves assisting customers with both sales and technical needs. Responsibilities include addressing inquiries, resolving technical issues, and recommending suitable products or services. The ideal candidate has strong communication, sales skills, and basic technical knowledge. Are you passionate about closing deals and do you have a natural drive for sales? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your sales skills What you’ll be doing at Concentrix Greece: Key Responsibilities: Product Optimization: Engage proactively and reactively with clients to assess and optimize product performance. Knowledge Development: Develop and share expert knowledge of our advertising solutions, including performance impacts and implementing tools like conversion API, Pixel and Catalog. Contacting new and existing clients via telephone, chat, and email daily, identifying proactive technical opportunities and providing the businesses with the right technical set-up for their business goals. Improve client’s experience by driving optimal and appropriate technical product adoption. Become an expert on all technical advertising solutions (including Shops, Pixel, CAPI, Catalog, Business Manager, Commerce Manager, etc.) Providing vital product insights & feedback using the technical products and sharing feedback from the advertisers. Use a variety of tools to communicate and drive advertiser’s business to success in adopting technical solutions. Being sales driven and number driven, leveraging customer satisfaction to encourage and engage the advertiser in improving results and increasing the budget.

Κέντρο Εξυπηρέτησης / Call Center
Στο χώρο εργασίας
Αορίστου
Πλήρης απασχόληση
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