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Θέσεις Εργασίας - Ελλάδα - Customer Service Call Center 

 

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As a German-English Business Development Sales Representative working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing Are you results focused and love to help others? Have a passion to maximize sales opportunities? As Business Development Sales Representative, your daily responsibilities will encompass prospecting, proactively engaging with leads, qualifying opportunities, and skillfully closing deals. Additionally, you will have the opportunity to leverage your expertise to upsell and cross sell to our valued existing clients, driving additional revenue and fostering long-term relationships.  During a Typical Day, You’ll Proactively identify and research potential customers in the target market through various channels, including cold calling, outbound prospecting, social media Engage with leads to assess their needs, pain points, and fit for the company's products or services. Conduct thorough qualification and discovery conversations to understand their requirements and determine if there is a potential opportunity Initiate contact with through personalized and compelling communication, including phone calls, emails, and social media interactions Build rapport, establish credibility, and nurture relationships with prospects to move them through the sales funnel What You Bring to the Role 1+ years of applied sales experience Experience in prospecting, lead qualification, generating new business opportunities, upselling and cross selling  Excellent verbal and written communication skills in English and German Ability to effectively articulate value propositions, engage prospects, and build rapport over various channels such as phone, email, and social media Understanding customer pain points, addressing objections, and positioning solutions to effectively nurture leads through the sales funnel Being a collaborative team player, competent in working collaboratively with sales teams and other stakeholders Confidence in utilizing sales development tools and CRM systems What You Can Expect Consistent workweek from Monday to Friday, enabling a healthy work-life balance Inclusive culture and community focus, we foster inclusivity and encourage community engagement Individualized career growth and development which means if its important to you, its important to us. Yes, you'll receive the training and support you need to succeed in this role... and there's more. You wish to be a leader in the future, we've got the skills. Want to develop a particular skill? We have 1000s of free courses you can take any time. Coaches, mentors, leaders, and peer-to-peer resource groups help support you where you need it. Competitive compensation package based on work experience: salary commensurate with skills and expertise, performance-based bonuses, Sign-on bonus for top talent, compensation for notice period to facilitate smooth transition and integration 25 days Paid Time Off (PTO) allowing you to recharge and rejuvenate, tuition reimbursement, private health insurance and meal vouchers to enhance your workday experience Visit https://mybenefits.ttec.com for more information. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.

Κέντρο Εξυπηρέτησης / Call Center
Στο χώρο εργασίας
Αορίστου
Πλήρης απασχόληση
TTEClife - Αγγελίεσ - Θέσεισ Εργασίασ

croatian team lead, service delivery

Αθήνα

-
18 Ιαν 2025 από 

TTEClife

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Team Lead (Croatian-English) working onsite in Athens, Greece you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll Do Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team. You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility. During a Typical Day, You’ll · Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects · Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks. · Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed · Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes · Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy What You Bring to the Role · Associate degree, technical school, or equivalent work experience · Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others · Utilize time management skills and manage priority tasks · Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks · Customer-focused mindset · Comfortable with computer systems What You Can Expect · Supportive of your career and professional development · An inclusive culture and community minded organization where giving back is encouraged · A global team of curious lifelong learners guided by our company values · Ask us about our paid time off (PTO) and wellness and healthcare benefits · And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://mybenefits.ttec.com/?manual for more information. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. (#LI-Remote OR #LI-Hybrid OR #LI-Onsite)

Κέντρο Εξυπηρέτησης / Call Center
Υβρυδική εργασία
Αορίστου
Πλήρης απασχόληση

As a Business Development Sales Representative - Brazilian Portuguese working onsite in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing Are you results focused and love to help others? Have a passion to maximize sales opportunities? As Business Development Sales Representative, your daily responsibilities will encompass prospecting, proactively engaging with leads, qualifying opportunities, and skillfully closing deals. Additionally, you will have the opportunity to leverage your expertise to upsell and cross sell to our valued existing clients, driving additional revenue and fostering long-term relationships.  During a Typical Day, You’ll Proactively identify and research potential customers in the target market through various channels, including cold calling, outbound prospecting, social media Engage with leads to assess their needs, pain points, and fit for the company's products or services. Conduct thorough qualification and discovery conversations to understand their requirements and determine if there is a potential opportunity Initiate contact with through personalized and compelling communication, including phone calls, emails, and social media interactions Build rapport, establish credibility, and nurture relationships with prospects to move them through the sales funnel What You Bring to the Role 1+ years of applied sales experience Experience in prospecting, lead qualification, generating new business opportunities, upselling and cross selling  Excellent verbal and written communication skills in Brazilian Portuguese Ability to effectively articulate value propositions, engage prospects, and build rapport over various channels such as phone, email, and social media Understanding customer pain points, addressing objections, and positioning solutions to effectively nurture leads through the sales funnel Being a collaborative Team Player, competent in working collaboratively with sales teams and other stakeholders Confidence in utilizing sales development tools and CRM systems What You Can Expect Consistent workweek from Monday to Friday, enabling a healthy work-life balance Inclusive culture and community focus, we foster inclusivity and encourage community engagement Individualized career growth and development which means if its important to you, its important to us. Yes, you'll receive the training and support you need to succeed in this role... and there's more. You wish to be a leader in the future, we've got the skills. Want to develop a particular skill? We have 1000s of free courses you can take any time. Coaches, mentors, leaders, and peer-to-peer resource groups help support you where you need it. Competitive compensation package based on work experience: salary commensurate with skills and expertise, performance-based bonuses, Sign-on bonus for top talent, compensation for notice period to facilitate smooth transition and integration 25 days Paid Time Off (PTO) allowing you to recharge and rejuvenate, tuition reimbursement, private health insurance and meal vouchers to enhance your workday experience Visit https://mybenefits.ttec.com for more information. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.

Κέντρο Εξυπηρέτησης / Call Center
Στο χώρο εργασίας
Αορίστου
Πλήρης απασχόληση

As a Dutch-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.  What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.  During a Typical Day, You’ll  Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues  What You Bring to the Role  Fluency in Dutch and English  High school diploma or equivalent  6 months or more of customer services experience  Recognize, apply and explain your product or service knowledge  Computer savvy  Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently What You Can Expect  Knowledgeable, encouraging, supporting and present leadership  Diverse and community minded organization  Career-growth and lots of learning opportunities for aspiring minds  25 days annual leave per year  Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station  Relocation assistance available  And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you  A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.  You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Κέντρο Εξυπηρέτησης / Call Center
Στο χώρο εργασίας
Αορίστου
Πλήρης απασχόληση

As a Swedish-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. Eligible applicants must be a resident of and eligible to work in Greece. Relocation assistance is available. What You’ll be Doing  Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.  During a Typical Day, You’ll  Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues  Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.  Provide accurate, valid, and complete information by using the right tools, methods, and processes.  Ensure a high level of partner service and a positive partner experience  What You Bring to the Role  Fluent in Swedish and English  High school diploma or equivalent  6 months or more of customer services experience  Recognize, apply and explain your product or service knowledge  Computer savvy  Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently What You Can Expect  Knowledgeable, encouraging, supporting and present leadership  Diverse and community minded organization  Career-growth and lots of learning opportunities for aspiring minds  25 days annual leave per year  Excellent premises during training and when you come to the site for employee engagement activities in Athens , Syngrou Fix metro station  Relocation assistance available  And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you  A Bit More About Your Role  We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.  You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Κέντρο Εξυπηρέτησης / Call Center
Στο χώρο εργασίας
Αορίστου
Πλήρης απασχόληση

As a Croatian-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing  Looking to build your career in the travel industry? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.  During a Typical Day, You’ll  Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues  Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.  Provide accurate, valid, and complete information by using the right tools, methods, and processes.  Ensure a high level of partner service and a positive partner experience  What You Bring to the Role  Fluent in Croatian and English  High school diploma or equivalent  6 months or more of customer services experience  Recognize, apply and explain your product or service knowledge  Computer savvy  High speed internet in your quiet home work environment Greece resident or ability to relocate and gain work authorization expediently to Greece What You Can Expect  Knowledgeable, encouraging, supporting and present leadership  Diverse and community minded organization  Career-growth and lots of learning opportunities for aspiring minds  25 days annual leave per year  Excellent premises during training and when you come to the site for employee engagement activities in Athens city center, Kerameikos metro station  Relocation assistance available  Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day  And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you  A Bit More About Your Role  We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.  You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.  About TTEC

Κέντρο Εξυπηρέτησης / Call Center
Στο χώρο εργασίας
Αορίστου
Πλήρης απασχόληση

As aGerman-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.  Eligible applicants must be a resident of and eligible to work in Greece. Relocation assistance is available. What You’ll be Doing  Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.  During a Typical Day, You’ll  Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues  What You Bring to the Role  Fluency in German and English  High school diploma or equivalent  6 months or more of customer services experience  Recognize, apply and explain your product or service knowledge  Computer savvy  Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently What You Can Expect  Knowledgeable, encouraging, supporting and present leadership  Diverse and community minded organization  Career-growth and lots of learning opportunities for aspiring minds  25 days annual leave per year  Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station  Relocation assistance available  And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you  A Bit More About Your Role  We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.  You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Κέντρο Εξυπηρέτησης / Call Center
Στο χώρο εργασίας
Αορίστου
Πλήρης απασχόληση

As a Italian-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues What You Bring to the Role Fluent in Italian and English 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge  Computer savvy Resident of or ability to immediately relocate to Athens, Greece and gain work authorization expediently What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds 25 days annual leave per year  Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station  Relocation assistance And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Κέντρο Εξυπηρέτησης / Call Center
Στο χώρο εργασίας
Αορίστου
Πλήρης απασχόληση

As a French-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing Looking to build your career in the travel industry? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences. During a Typical Day, You’ll Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues What You Bring to the Role Fluent in French and English 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge  Computer savvy What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds 25 days annual leave per year Excellent premises during training and when you come to the site for employee engagement activities in Athens, Syngrou Fix metro station  Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day Relocation assistance And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Κέντρο Εξυπηρέτησης / Call Center
Στο χώρο εργασίας
Αορίστου
Πλήρης απασχόληση

As a Polish-English Travel Customer Service in support of Booking.com working on site in Krakow, Poland, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. Eligible applicants must be a resident of and eligible to work in Poland. Relocation assistance is available. What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.  During a Typical Day, You’ll  Answer incoming communications from customers  Conduct research to provide answers for customers to resolve their issues Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc. Provide accurate, valid, and complete information by using the right tools, methods, and processes. Ensure a high level of partner service and a positive partner experience What You Bring to the Role  Fluent in Polish and English High school diploma or equivalent  6 months or more of customer services experience Recognize, apply and explain your product or service knowledge Computer savvy Resident of or ability to immediately relocate to Krakow, Poland and gain work authorization expediently What You Can Expect  Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds 20 days annual leave per year Excellent premises during training and when you come to the site for employee engagement activities in Krakow, Poland Relocation assistance available And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you  A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.  You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

Κέντρο Εξυπηρέτησης / Call Center
Στο χώρο εργασίας
Αορίστου
Πλήρης απασχόληση
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