Customer Care Specialist-Portuguese/English Bilingual What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Care Specialist. Responsibilities: Experience in technical-based customer assistance through voice, chat, and email Previous experience dealing with the challenges faced in a customer-focused role  Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward. Problem-solving and critical thinking skills A passion for problem-solving with the customer’s interest and satisfaction being the primary goal Social Media Savvy Ability to effectively and correctly communicate verbally and in written format Role Requirements: Must be bilingual in Portuguese (B2/C1) and English (B2/C1) speaking and writing Minimum 1-2 year experience in Customer Support, technical support, especially with a help desk or other IT functions  Great communication skills, written and orally Demonstrate strong abilities to work independently and as a remote team player Must be adaptable and flexible, demonstrating abilities to work with process and information changes Must be willing to participate in a background screening Proven customer communication experience (E-mail & Phone) Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office) About Us \We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.TaskUs currently has over 4,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.TaskUs is an equal opportunity employer. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity Employer How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Customer Care Specialist-Spanish/English Bilingual What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Care Specialist. Responsibilities: Experience in technical-based customer assistance through voice, chat, and email Previous experience dealing with the challenges faced in a customer-focused role  Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward. Problem-solving and critical thinking skills A passion for problem-solving with the customer’s interest and satisfaction being the primary goal Social Media Savvy Ability to effectively and correctly communicate verbally and in written format Role Requirements: Must be bilingual in Spanish (C1/C2/Native) and English (B2/C1) speaking and writing Experience in Customer Support, technical support, especially with a help desk or other IT functions  Great communication skills, written and orally Demonstrate strong abilities to work independently and as a remote team player Must be adaptable and flexible, demonstrating abilities to work with process and information changes Must be willing to participate in a background screening Proven customer communication experience (E-mail & Phone) Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office) About Us We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people. TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world. TaskUs currently has over 45,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Handling all calls, both internal and external that have to do with guest inquiries, complains and reservations in an efficient and courteous manner with high personalized service and attention to detail, as per the standards of One&Only. Project a favourable image of One&Only to the public via telephonic interactions at all times. To assist in coordinating all guest requests in a timely manner and ensure proper function of Connectivity Center as the central communication point of the Resort. Assist with reservations procedures and check lists and be able to offer availability as per O&O standards.   Key Duties and Responsibilities   Switchboard Operations: •   To answer all incoming (external and internal) calls using phone etiquette and professional verbiage. •   To ensure that guest messages and hotel personnel messages are typed accurately and correctly spelt on the appropriate guest, colleague and delivered in a timely manner. •   To ensure that all wake-up calls are delivered in a timely and efficient manner. •   To ensure that you are kept informed of all hotel facilities, events and any other information that may be required. •   Ensure the constant flow of information through all areas. •   Assistance, when required, is given to guests to make international calls.  •   Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies. •   Be familiar with all facilities and services within the hotel and offer general information as required. •   To be very meticulous in completing the daily checklist and check that it has been done during shift handover. •   To assist with any other duties as required by the Director or another member of the management team.   General and other duties: •   The above Job Description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks. The Job Description may be subject to review. •   The employee will be required to perform similar such duties or tasks in any area of the hotel as may be designated by Management from time to time. •   The employee will be required to attend training courses as required and continually strive for the improvement of own knowledge and skills. •   The employee will be required to be familiar with the hotel policy on fire, hygiene, health, safety and emergency evacuation and that all staff in the department participates in fire and emergency drills. •   The employee will be required to adhere to and have a complete understanding of the employee handbook and adhere to the regulations contained within. •   Understand and implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire. •   Understand and comply with security, health and safety policies and procedures pf the hotel.   Interpersonal Relationships: •   Other members of staff are always dealt with in a polite and helpful manner. •   Employee differences or disputes are settled quietly, away from other employees and guests. •   Essential information required by the organization is accurately communicated to the appropriate personnel and any differences of opinion with other members of staff are dealt with in a manner that maintains goodwill and respect and avoids offence and conflict. •   Management is kept informed in an appropriate level of detail about activities, progress and results and information and advice on matters within allocated area of responsibility is sought from supervisor when necessary. •   Instructions from management are treated constructively and acted upon.   Skills, Qualifications & Requirements •   A minimum of 1 year experience with Reservations or significant experience of working in contact centre or similar field •   Must be computer literate, knowledge of MS Office, Excel and Opera is essential. •   General good etiquette and very good communication skills. •   Must be able to work well under pressure and be able to multi-task. •   Have ability to satisfactorily communicate in English with guests, co-workers and management to their understanding. Additional language skills will be advantageous. •   Must also be outgoing and people orientated.   This position is for the summer season of 2025.   Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Reservation Processing: Handle reservations across various channels, maintaining accurate records in the Opera Property Management System Rate and Package Knowledge: Possess thorough understanding of room types, rates, and packages to support the commercial strategy set by revenue management Communication and CRM Management: Manage daily communications, maintain files, and create quotations and confirmations using CRM systems Front Desk Liaison: Coordinate with front desk staff to relay reservation details and manage cancellations or modifications Rate Monitoring and Forecasting: Conduct daily rate checks, monitor room availability, and assist in forecasting room revenue and occupancy Customer Service Excellence: Provide exceptional customer service, including local recommendations and guidance, while adhering to operational standards What will you bring? Previous experience in reservations or front office, ideally within the Tourism/Hospitality or Luxury industry Fluency in German and English A degree or diploma in Tourism or Hospitality is beneficial Familiarity with Hospitality Software (Opera, Fidelio, Protel, Ermis, etc.) is advantageous Excellent verbal and written communication abilities, particularly in customer-facing scenarios Flexible and adaptable What we offer Team Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow  Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care Competitive remuneration package. Private health insurance Flexible working model

Reservation Processing: Handle reservations across various channels, maintaining accurate records in the Opera Property Management System Rate and Package Knowledge: Possess thorough understanding of room types, rates, and packages to support the commercial strategy set by revenue management Communication and CRM Management: Manage daily communications, maintain files, and create quotations and confirmations using CRM systems Front Desk Liaison: Coordinate with front desk staff to relay reservation details and manage cancellations or modifications Rate Monitoring and Forecasting: Conduct daily rate checks, monitor room availability, and assist in forecasting room revenue and occupancy Customer Service Excellence: Provide exceptional customer service, including local recommendations and guidance, while adhering to operational standards What will you bring? Previous experience in reservations or front office, ideally within the Tourism/Hospitality or Luxury industry Fluency in Spanish and English A degree or diploma in Tourism or Hospitality is beneficial Familiarity with Hospitality Software (Opera, Fidelio, Protel, Ermis, etc.) is advantageous Excellent verbal and written communication abilities, particularly in customer-facing scenarios Flexible and adaptable What we offer Team Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow  Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care Competitive remuneration package. Private health insurance Flexible working model

Προφίλ υποψηφίου: Πτυχίο Τριτοβάθμιας εκπαίδευσης (Διοίκησης Επιχειρήσεων ή Λογιστικής) Πελατοκεντρική αντίληψη και προσέγγιση Εμπειρία σε αντίστοιχη θέση επιθυμητή Άριστη ικανότητα επικοινωνίας και οργάνωσης Μεγάλη προσοχή στη λεπτομέρεια και ακρίβεια Ικανότητα εργασίας σε περιβάλλον με γρήγορους ρυθμούς Πολύ καλή γνώση αγγλικών Πολύ καλή γνώση MS Office Αρμοδιότητες θέσης: Εξυπηρέτηση πελατών  Διαχείριση συναλλαγών μετρητών και λειτουργία του συστήματος έκδοσης εισιτηρίων Έκδοση εισιτηρίων και παροχή πληροφοριών στους πελάτες σχετικά με δρομολόγια Παροχές: Μερικής απασχόληση Ικανοποιητικές αποδοχές Φιλικό και υποστηρικτικό περιβάλλον εργασίας Ευκαιρίες κατάρτισης και εκπαίδευση

Κύριες Αρμοδιότητες : Εξυπηρέτηση πελατών μέσω τηλεφώνου, email ή διαδικτυακής συνομιλίας Κατανόηση των εξειδικευμένων αναγκών του πελάτη και προώθηση βέλτιστων λύσεων Διαχείριση παράπονων πελατών και επίλυση προβλημάτων Προφίλ Υποψηφίου : Απολυτήριο Λυκείου Ανεπτυγμένη ικανότητα επικοινωνίας & πελατοκεντρική αντίληψη Άριστη χρήση του προφορικού λόγου Άριστες επικοινωνιακές δεξιότητες και ομαδικό πνεύμα εργασίας Θέληση για μάθηση, αίσθηση υπευθυνότητας και προσανατολισμός στο αποτέλεσμα Αίσθημα ευθύνης κατά τη διαχείριση ευαίσθητων πληροφοριών Καλη γνώση Αγγλικών Καλη γνώση Η/Υ Παροχές : Ανταγωνιστικές σταθερές μηνιαίες αποδοχές Προοπτικές εξέλιξης Άμεση Πρόσληψη Πλήρης απασχόληση Διαρκής υποστήριξη και εκπαίδευση

Κύριες Αρμοδιότητες : Εξυπηρέτηση πελατών μέσω τηλεφώνου, email ή διαδικτυακής συνομιλίας Κατανόηση των εξειδικευμένων αναγκών του πελάτη και προώθηση βέλτιστων λύσεων Διαχείριση παράπονων πελατών και επίλυση προβλημάτων Παροχή τεχνικής υποστήριξης σε προϊόντα και υπηρεσίες ψηφιακής τεχνολογίας Προφίλ Υποψηφίου : Απολυτήριο Λυκείου Ανεπτυγμένη ικανότητα επικοινωνίας & πελατοκεντρική αντίληψη Άριστη χρήση του προφορικού λόγου Άριστες επικοινωνιακές δεξιότητες και ομαδικό πνεύμα εργασίας Θέληση για μάθηση, αίσθηση υπευθυνότητας και προσανατολισμός στο αποτέλεσμα Αίσθημα ευθύνης κατά τη διαχείριση ευαίσθητων πληροφοριών Καλη γνώση Αγγλικών Καλη γνώση Η/Υ Παροχές : Ανταγωνιστικές σταθερές μηνιαίες αποδοχές Προοπτικές εξέλιξης Άμεση Πρόσληψη Πλήρης απασχόληση Διαρκής υποστήριξη και εκπαίδευση Εύκολη πρόσβαση στις εγκαταστάσεις με όλα τα ΜΜΜ (πλησίον σταθμού Μετρό)

Κύριες Αρμοδιότητες : Εξυπηρέτηση πελατών μέσω τηλεφώνου, email ή διαδικτυακής συνομιλίας Κατανόηση των εξειδικευμένων αναγκών του πελάτη και προώθηση βέλτιστων λύσεων Ενημέρωση των υφιστάμενων πελατών για τραπεζικά προϊόντα και υπηρεσίες Διαχείριση παράπονων πελατών και επίλυση προβλημάτων Παροχή τεχνικής υποστήριξης σε προϊόντα και υπηρεσίες ψηφιακής τεχνολογίας   Προφίλ Υποψηφίου : Απολυτήριο Λυκείου Ανεπτυγμένη ικανότητα επικοινωνίας & πελατοκεντρική αντίληψη Άριστη χρήση του προφορικού λόγου Άριστες επικοινωνιακές δεξιότητες και ομαδικό πνεύμα εργασίας Θέληση για μάθηση, αίσθηση υπευθυνότητας και προσανατολισμός στο αποτέλεσμα Αίσθημα ευθύνης κατά τη διαχείριση ευαίσθητων πληροφοριών Καλη γνώση Αγγλικών Καλη γνώση Η/Υ    Παροχές : Ανταγωνιστικές σταθερές μηνιαίες αποδοχές Προοπτικές εξέλιξης Άμεση Πρόσληψη Πλήρης απασχόληση Διαρκής υποστήριξη και εκπαίδευση Εύκολη πρόσβαση στις εγκαταστάσεις με όλα τα ΜΜΜ (πλησίον σταθμού Μετρό και Τραμ)

Ο Όμιλος Σφακιανάκη, με ηγετική θέση στην ελληνική αγορά του αυτοκινήτου, στο πλαίσιο ανάπτυξης των δραστηριοτήτων του, αναζητά: Υπάλληλο Τηλεφωνικής Εξυπηρέτησης Πελατών Βασικές αρμοδιότητες: Τηλεφωνική εξυπηρέτηση πελατών συνεργείου Διαχείριση εισερχόμενων κλήσεων & emails Διαχείριση ραντεβού συνεργείου Έκδοση τιμολογίων εργασιών συνεργείου αποδείξεις πληρωμής / εισπράξεις  Διαχείριση και οργάνωση ταμείου συνεργείου Απαιτούμενα Προσόντα: Απόφοιτος-η Λυκείου. Πτυχίο ΙΕΚ / ΤΕΙ επιθυμητό Επιθυμητή εργασιακή εμπειρία στην εξυπηρέτηση πελατών Καλή γνώση της αγγλικής γλώσσας Καλή γνώση χρήσης τηλεφωνικού κέντρου και Η/Υ Δεξιότητες: Άριστες επικοινωνιακές δεξιότητες και ομαδικό πνεύμα Συνέπεια και υπευθυνότητα Ικανότητες οργάνωσης και διαχείρισης χρόνου Παροχές Εταιρίας: Ανταγωνιστικό πακέτο παροχών  Ομαδικό Πρόγραμμα Υγείας & Ζωής Δυναμικό & σύγχρονο περιβάλλον εργασίας Συνεχής εκπαίδευση και ανάπτυξη Ευκαιρίες επαγγελματικής εξέλιξης