Εμπόριο Λιανικής

Πληροφορική

Κέντρο Εξυπηρέτησης / Call Center

Εταιρικές Πωλήσεις

Αποθήκη / Logistics

Επαγγέλματα Υγείας

Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Χρηματοοικονομικά

Εστίαση

Βιομηχανική Παραγωγή

ΜΜΕ / Social Media

Μεταφορές

Άλλο

Marketing

Γραμματειακή Υποστήριξη

Ανθρώπινο Δυναμικό / HR

Διοίκηση Επιχειρήσεων

Τουρισμός / Ξενοδοχεία

Αθλητισμός / Fitness

Τηλεπικοινωνίες

Αισθητική / Κομμωτήριο

Εργάτες

Τέχνες / Πολιτισμός

Εκπαίδευση

Ναυτιλία

Προσωπικό Ασφαλείας

Φροντίδα Κτιρίων / Σπιτιών

Νομικές Υπηρεσίες

Αγροτική Παραγωγή

LastWeek

LastThreeDays

Today

Aoristou

Internship

Seasonal

FullTime

PartTime

OnSite

Hybrid

Remote

H&nbsp;mediatel&nbsp;S.A δραστηριοποιείται στον χώρο των τηλεπικοινωνιακών υπηρεσιών από το 1995 και κατέχει ηγετική θέση παρέχοντας ολοκληρωμένες υπηρεσίες τηλεφωνικής εξυπηρέτησης. Οι άνθρωποί μας και το ομαδικό πνεύμα συνεργασίας αποτελούν τα βασικότερα στοιχεία που προσδίδουν αξία στις υπηρεσίες και στην εικόνα μας,&nbsp;θέτοντας τον ανθρωποκεντρικό χαρακτήρα ως το πιο σημαντικό χαρακτηριστικό της εταιρείας.Περιγραφή θέσηςΟι κύριες αρμοδιότητες του Εκπροσώπου Εξυπηρέτησης Πολιτών θα είναι:<ul><li>Διαχείριση και εξυπηρέτηση αιτημάτων πολιτών μέσω e-mail και τηλεφώνου</li><li>Παροχή διοικητικής πληροφόρησης για την καλύτερη δυνατή εξυπηρέτηση των πολιτών</li><li>Παροχή υπηρεσιών προσωποποιημένης πληροφόρησης με την χρήση ειδικών εφαρμογών</li><li>Παρακολούθηση της ομαλής εξυπηρέτησης αιτημάτων των πολιτών</li><li>Συνεχής επικοινωνία με τα λοιπά τμήματα της εταιρείας</li><li>Καταγραφή και διαχείριση σύνθετων αιτημάτων</li><li>Καταγραφή και διαχείριση παραπόνων</li><li>Καταχώρηση αιτημάτων σε σύστημα Ticketing και CRM</li></ul>Το προφίλ του υποψηφίου που μας ταιριάζει:<ul><li>Απόφοιτος ΑΕΙ/ΤΕΙ με κατεύθυνση Κοινωνικών ή Πολιτικών Επιστημών</li><li>Κατανόηση της οργάνωσής και λειτουργίας της Δημόσιας Διοίκησης</li><li>Προϋπηρεσία σε αντίστοιχη θέση σε τηλεφωνικό κέντρο θα συνεκτιμηθεί</li><li>Προϋπηρεσία σε θέση εξυπηρέτησης πολιτών σε Δημόσιο Οργανισμό ή ΚΕΠ, θα θεωρηθεί επιπλέον προσόν</li><li>Άριστη γνώση εφαρμογών MS Office, SAP</li><li>Πολύ καλή προφορική και γραπτή επικοινωνία στην Ελληνική και Αγγλική γλώσσα</li><li>Πελατοκεντρική προσέγγιση με υπευθυνότητα κατά τη διαχείριση ευαίσθητων πληροφοριών</li><li>Ανεπτυγμένες ικανότητες εργασίας κάτω από συνθήκες πίεσης</li><li>Συνέπεια και επαγγελματισμός</li><li>Οργανωτικές δεξιότητες</li><li>Ομαδικό πνεύμα εργασίας</li></ul>Προσφέρουμε:<ul><li>Πλήρη απασχόληση</li><li>Σταθερό μηνιαίο μισθό με ασφαλιστική κάλυψη ΙΚΑ</li><li>Συνέπεια στις πληρωμές</li><li>Επαγγελματική εξέλιξη</li><li>Συνεχή εκπαίδευση</li><li>Φιλικό περιβάλλον εργασίας</li><li>Εxtra παροχές και συμμετοχή σε καμπάνιες ανταπόδοσης της εταιρείας</li><li>Εύκολη πρόσβαση στην εταιρεία (πλησίον μετρό Πανόρμου)</li></ul>

Εκπρόσωπος Εξυπηρέτησης Πολιτών για Δημόσια Υπηρεσία / Call Center Agent

Οι κάτοχοι των θέσεων θα είναι υπεύθυνοι για την&nbsp;Τηλεφωνική Εξυπηρέτηση Εταιρικών&nbsp;Πελατών&nbsp;κορυφαίας εταιρείας στον κλάδο των τηλεπικοινωνιών και της ψυχαγωγίας, στοχεύοντας στην άριστη κάλυψη των αυξανόμενων αναγκών των πελατών.Αρμοδιότητες θέσης:<ul><li>Διαχείριση εισερχομένων κλήσεων με στόχο την ικανοποίηση αιτημάτων εταιρικών πελατών</li><li>Κατανόηση και καταγραφή αιτημάτων πελατών</li><li>Άμεση εξυπηρέτηση και εύρεση κατάλληλων λύσεων για ζητήματα&nbsp;εμπορικής φύσεως</li><li>Διατήρηση της ικανοποίησης των πελατών σε υψηλά επίπεδα</li><li>Ταυτοποίηση λογαριασμού</li><li>Πληρωμές λογαριασμών, σε e-shop &amp; mobile εφαρμογές</li><li>Λοιπά αιτήματα / ερωτήματα / παράπονα</li></ul>Επιθυμητά Προσόντα:<ul><li>Απόφοιτος Λυκείου / ΑΕΙ / ΤΕΙ / ΙΕΚ</li><li>Προϋπηρεσία σε αντίστοιχο κλάδο θα συνεκτιμηθεί</li><li>Καλή γνώση Αγγλικών</li><li>Καλή γνώση χειρισμού εφαρμογών MS Office και CRM</li><li>Δυνατότητα εργασίας σε κυλιόμενο ωράριο βαρδιών</li><li>Ανεπτυγμένες επικοινωνιακές δεξιότητες</li><li>Ομαδικό πνεύμα συνεργασίας</li><li>Διάθεση για μάθηση και αυτοβελτίωση</li></ul>Η εταιρεία προσφέρει:<ul><li>Πλήρη απασχόληση</li><li>Σταθερό μηνιαίο μισθό με ασφαλιστική κάλυψη ΙΚΑ</li><li>Εκπαίδευση με αποδοχές από πιστοποιημένους εκπαιδευτές</li><li>Δυνατότητα ευέλικτης εργασίας (συνδυασμός δια ζώσης και τηλεργασίας)</li><li>Ανταγωνιστικά Bonus</li><li>Πρόγραμμα συστάσεων (refer a friend)</li><li>Επαγγελματική εξέλιξη</li><li>Συνεχή εκπαίδευση</li><li>Μοντέρνες&nbsp;εγκαταστάσεις&nbsp;και σύγχρονο εργασιακό περιβάλλον</li><li>Εύκολη πρόσβαση στην εταιρεία (πλησίον μετρό Πανόρμου)</li></ul>Για όλα τα βιογραφικά θα τηρηθεί απόλυτη εχεμύθεια.

Εκπρόσωπος εξυπηρέτησης πελατών – Customer Care Specialist

We are looking for someone who is customer oriented to deliver happiness to our customers in&nbsp;Cyprus&nbsp;(shifts: including evening &amp; night)! Are you enthusiastic? Energetic? Do you enjoy helping people and providing solutions? We are here to end world hunger and generate awesome brand love, thus we need someone with your skills to join our -great- cause!Join our dynamic team as a Customer Care Agent for the Cypriot market! Take charge of communication with both our end users and partners, ensuring an unparalleled customer experience. Showcase your exceptional verbal and written communication skills across all channels – live chat, incoming calls, and email.Apply if:<ul><li>You understand the difference between hungry and HANGRY</li><li>You can meditate even with the most hardcore rock music playing in the background</li><li>You will go straight to the restaurant and deliver the food yourself to our customers if you need to</li><li>The term "agent" doesn't only mean you're part of the FBI, CIA etc.</li><li>"Call Center" sounds like a "Happiest Land Ever Created" to you</li></ul> What you need to be successful <ul><li>You are problem solving oriented and you have the ability to find the best solution to every customer related issue.</li><li>You are a team player! Team spirit is necessary as you will be part of a highly interactive and dynamic team of customer care agents.</li><li>Multitasking and critical thinking are required in order to prioritize and handle both incoming and outgoing contact.</li><li>Strong understanding of customer expectations with a focus on quality driven support.</li><li>Fluency in Greek and English&nbsp;is a must.</li><li>Computer skills and ability to use office equipment are required.</li><li>Prior experience in customer service will be considered as a plus.</li><li>Bachelor's degree will be considered a plus.</li><li>Full-time work, 5 days a week, including weekends and national holidays.</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in!</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and happy!</li><li>We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches. 🧠&nbsp;</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose&nbsp;around the world! 🌎</li></ul>Life@efood:At efood, no day is the same as the day before!efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, and our society.We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!&nbsp;Hungry enough to join us?efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Customer Care Agent (Cyprus market)

Our Dispatching team is growing and we are looking for our new superstar Dispatchers to organize deliveries accurately and efficiently, and take our operations to the next level!In this role your main goal will be to use verbal and written communications to expedite deliveries to our customers. You will monitor "delivered by efood" orders in real-time, making sure that everything works flawlessly. You will use your good judgment to make decisions in a fast-paced environment in order to lift any blockers on our riders' way to the PERFECT delivery!What you’ll do:&nbsp;<ul><li>Monitor orders and handle issues from the watchlist</li><li>Manage multiple incoming interactions simultaneously and effortlessly determine which take priority</li><li>Ensure that delivery zone performance and delays are on track and make corrective actions proactively and whenever needed</li><li>Handle contact from partners, riders &amp; customers through chat &amp; calls</li><li>Monitor order routing and make adjustments</li><li>Inform and provide feedback on customers for their order status if and when needed,&nbsp;and contact the partners when required</li></ul> What you need to be successful <ul><li>1-2 years of previous experience in a customer facing role within call center environment</li><li>Previous experience as dispatcher will be considered a plus</li><li>Problem-solving mindset, with the ability to find the best solution to every customer related issue</li><li>Multitasking and critical thinking</li><li>Attention to detail</li><li>Great communication skills</li><li>Excellent computer and typing skills</li><li>BSc degree will be considered a plus</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in!</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and happy!</li><li>We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches. 🧠&nbsp;</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose&nbsp;around the world! 🌎</li></ul>Life@efood:At efood, no day is the same as the day before!efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, and our society.We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!&nbsp;Hungry enough to join us?efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Dispatcher (Customer Care)

Join our dynamic team as a Customer Care Agent for the&nbsp;Greek and Cypriot market! Take charge of communication with both our end users and partners, ensuring an unparalleled customer experience. Showcase your exceptional verbal and written communication skills across all channels –&nbsp;live chat, incoming calls, and email.Apply if:<ul><li>You understand the difference between hungry and HANGRY</li><li>You can meditate even with the most hardcore rock music playing in the background</li><li>You will go straight to the restaurant and deliver the food yourself to our customers if you need to</li><li>The term "agent" doesn't only mean you're part of the FBI, CIA etc.</li><li>"Call Center" sounds like a "Happiest Land Ever Created" to you</li></ul> What you need to be successful <ul><li>You are problem solving oriented and you have the ability to find the best solution to every customer related issue.</li><li>You are a team player! Team spirit is necessary as you will be part of a highly interactive and dynamic team of customer care agents.</li><li>Multitasking and critical thinking are required in order to prioritize and handle both incoming and outgoing contact.</li><li>Strong understanding of customer expectations with a focus on quality driven support.</li><li>Fluency in Greek and English is a must.</li><li>Computer skills and ability to use office equipment are required.</li><li>Prior experience in customer service will be considered as a plus.</li><li>Bachelor's degree will be considered a plus.</li><li>Full-time work, 5 days a week, including weekends and national holidays.</li></ul> Who we are efood is the #1 delivery service in Greece, working with more than 21.000 stores in 100 cities. We offer our users the opportunity to order anything they desire, wherever they are, giving them the option to pay by cash or card.efood is much more than a great place to work: it is an entire working experience that has its own set of core values: We care, We deliver solutions, We always aim higher. These values shape a single culture across the organization, guiding the behavior of every efooder and contributing to the successful implementation of the company’s mission. efood is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in!</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and happy!</li><li>We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.&nbsp;🧠&nbsp;</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose&nbsp;around the world!&nbsp;🌎</li></ul>Life @efood:At efood, no day is the same as the day before!efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, and our society.We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!&nbsp;Hungry enough to join us?efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Customer Care Agent

Θέσεις Εργασίας Ελλάδα, Κέντρο Εξυπηρέτησης / Call Center - Σελίδα 11

εκπρόσωπος εξυπηρέτησης πολιτών για δημόσια υπηρεσία / call center agent

Mediatel SA

εκπρόσωπος εξυπηρέτησης πελατών – customer care specialist

Mediatel SA

customer care agent (cyprus market)

efood

dispatcher (customer care)

efood

customer care agent

efood