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&nbsp;Our People, Our Energy!&nbsp;<h2>The Company</h2>MORE (Motor Oil Renewable Energy) is a subsidiary company of the Motor Oil Group and is dynamically active in the field of clean energy production &amp; management. MORE’s vision is, through the innovative development of its units and services, to produce more clean energy, and create more alternatives for a sustainable future for all. Having as guarantee the credibility and confidence inspired by the Motor Oil Group’s name, as well as the stability and financial health, MORE dares and invests, looking to the future. We strive to develop our people to their highest potential, through continuous learning and assignment of challenging projects.At Motor Oil Group, our people are our energy!We support the Greek economy with exports to over 75 countries, thousands of employees, and continuous new investments. We work together to shape the future of energy and we focus on developing and empowering our people, cultivating their talents that will shape our future journey towards the energy transition.<h2>Starting with the role:</h2>Currently we are searching to hire a Site Electrical Engineer who will be responsible for monitoring preventive and corrective maintenance activities for power generation assets and BoP Electrical (site dependent),based in Voiotia.<h2>During your day you will:</h2><ul><li>Be responsible for monitoring preventive and corrective maintenance activities for power generation assets and BoP Electrical, according to technical, health and safety standards</li><li>Monitor power generation assets’ scheduled maintenance activities daily, by collecting information from the different SCADA systems and platforms used for each project</li><li>Performs 1st level troubleshooting actions to restore production and assets to optimal performance, including wind turbines, substations, and grid lines, escalates incidents to the On-Site Supervisor or Electromechanical Infrastructure Supervisor as needed, and accompanies OEM personnel to wind turbines if required</li><li>Monitor and performs scheduled maintenance activities of control buildings, substations, and grid lines</li><li>Support preparation of weekly, monthly and ad-hoc reports for upper management, accompanied by required actions and improvement recommendations.</li><li>Implement safety protocols and regulatory compliance measures to protect own and subcontractor's personnel, equipment, and the environment adhering to MORE's QHSSE Policy, safety regulations and maintenance standards</li><li>Perform on site visits in order to:</li><li>Evaluate operations and maintenance activities from a technical perspective</li><li>Assure that all health and safety measures are in place</li><li>Communicate with respective State and regulatory authorities regarding technical issues related to assets’ operations</li></ul><h2>What you need to stand out:</h2><ul><li>Bachelor’s degree in Electrical or Mechanical Engineering field</li><li>Master’s degree in a related field is considered a plus.</li><li>Minimum 2 years of previous experience in maintenance or construction activities for power generation assets/ renewables and RES infrastructures</li><li>Knowledge and execution of industrial computer systems (e.g. SCADA) and project management software (e.g. Microsoft Project)</li><li>Familiarity with Electricity Distribution Network and Transmission System codes and standards</li><li>Fluency in English (verbal and written)</li><li>Proficient in all MS Office software especially Word, Excel and Power Point</li></ul>&nbsp;&nbsp;Our Compass is the #ACTION#A_uthenticity#C_ompassion#T_eamwork#I_ntegrity#O_wnership#N_ever giving up&nbsp;&nbsp;What give us energy:<ul><li>Friendly and fast paced environment, being always at the heart of the #action</li><li>Continuous learning to empower our teams</li><li>Career Development opportunities across the Motor Oil Group</li><li>Competitive compensation package</li></ul>&nbsp;&nbsp;*We @Motor Oil Group are an equal opportunity employer.Our hiring decisions are based solely on qualifications, merit, and business needs. We recruit, employ, train, and promote individuals without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, genetic characteristics, or any other protected status. Our commitment is to maintain an inclusive and diverse workforce where everyone has the opportunity to succeed.

Site Electrical Engineer (Voiotia)

We’re looking for an experienced, execution-driven Operations Excellence Director to own the end-to-end excellence agenda for Service Operations. You will set the multi-year roadmap and lead cross-functional execution across cost &amp; policy governance (refunds/compensation), fraud strategy, process and automation, experience analytics, data infrastructure &amp; insights, and workforce/BPO partnership strategy—improving customer/vendor/rider experience while protecting unit economics and reducing operational risk.What you’ll be doing Business Processes &amp; Automations<ul><li>Own Service Ops process excellence: end-to-end SOPs, escalation frameworks, quality loops, and process documentation standards.</li><li>Manage the tools, systems, and integrations used by Service Ops, ensuring they are effective, scalable, and reliable.</li><li>Own Help Center flows and self-serve process optimization in partnership with Product/UX/Content.</li><li>Lead automation initiatives (workflow, routing, templates/macros, AI/assist tooling where relevant) with clear ROI.</li></ul>Experience Analytics<ul><li>Lead analysis of user, vendor, and rider experience, identifying pain points and translating insights into prioritized initiatives.</li><li>Drive cross-functional programs (Ops, Product, Commercial, CX, Logistics) to improve experience and reduce contacts.</li><li>Build a clear voice-of-customer / voice-of-operations mechanism (themes, root causes, decision logs).</li></ul>Fraud Management<ul><li>Own and continuously optimize compensation and refund policies, including governance, thresholds, approvals, and auditability.</li><li>Manage the Service Ops P&amp;L levers linked to refunds/compensation (e.g., incidence reduction, partner chargebacks/recoveries, adherence gaps).</li><li>Define and execute the fraud strategy: detect, prevent, investigate, and close policy/tool gaps that enable abuse.</li><li>Partner closely with Legal, Risk, Finance, Product, and Ops to ensure policies are fair, compliant, and economically sound.</li></ul>Service Operations Data &amp; Analytics<ul><li>Own the Service Ops data infrastructure and reporting layer: dashboards, pipelines, metric definitions, and business logic governance.</li><li>Ensure data is trusted and usable (single source of truth, consistent KPIs, strong QA and documentation).</li><li>Provide insights and decision support for Service Ops leadership, including forecasting inputs, efficiency deep-dives, and performance narratives.</li></ul>Workforce &amp; BPO Partnerships Strategy<ul><li>Own the in-house vs BPO split strategy and the operating model behind it.</li><li>Lead BPO vendor performance management, contract renewals, pricing negotiations, onboarding of new vendors (incl. procurement process), and regular BPO business reviews.</li><li>Ensure BPOs operate as a seamless extension of in-house teams (SOPs, quality standards, coaching, governance, escalation, knowledge management).</li></ul>Leadership &amp; people management<ul><li>Lead multiple teams through managers, building a high-performing culture with strong accountability.</li><li>Set clear priorities, operating rhythms (QBRs/MBRs), and performance standards across all sub-pillars.</li><li>Develop talent: succession planning, capability building (analytics, process excellence, vendor management, fraud/risk), and strong stakeholder presence.</li></ul> What you need to be successful <ul><li>10+ years in Operations Excellence / Service Operations / Process Excellence / Strategy &amp; Ops (high-volume environments preferred).</li><li>Proven ownership of cost levers: refunds/compensation governance, leakage reduction, productivity, savings delivery.</li><li>Strong process excellence toolkit: SOP governance, process redesign, continuous improvement methods.</li><li>Tooling &amp; automation: systems ownership, integrations, Help Center/self-serve optimization.</li><li>Data &amp; analytics fluency: KPI design, dashboard requirements, metric governance, data quality.</li><li>BPO/vendor management: pricing/commercials, SLAs, QBRs, onboarding, negotiations.</li><li>Strong Microsoft Office skills (Excel, PowerPoint, Outlook).</li><li>Exceptional communication (written, verbal, presentations).</li><li>Strategic prioritization and structured problem-solving; strong judgment and ownership.</li><li>Senior stakeholder influence and cross-functional leadership.</li><li>People leadership: coaching, accountability, talent development.</li><li>Comfort with ambiguity and fast-paced, scaling environments; collaborative and hands-on.</li></ul>Nice to have<ul><li>Project Management certification, such as Prince PMI 2.</li><li>Fraud/risk program exposure in a digital marketplace environment.</li><li>Experience with Help Center / self-serve strategy and contact-deflection programs.</li><li>Familiarity with modern CX tooling ecosystems (CRM/ticketing, QA, knowledge base, workforce tools, BI stack).</li></ul>

Operations Excellence Director

The successful candidate will:<ul><li>Monitor market trends of terminal devices such as mobile phones, tablets, PCs, Android STBs, and Smart TVs, as well as their technology roadmaps and operating system evolution, in order to assess the impact on the COSMOTE TV Streaming service.</li><li>Support the firmware update process of COSMOTE TV STBs, ensuring the smooth introduction of new features and flawless operation.</li><li>Cooperate with Deutsche Telekom Group NatCos and participate in working groups focused on the joint development of new products and services and the adoption of best practices.</li><li>Participate in the definition of the COSMOTE TV service roadmap and compile detailed marketing specifications for new services.</li><li>Manage the development process of projects and/or services in coordination with COSMOTE Technology and IT departments, as well as external vendors.</li><li>Plan and execute verification tests on various types of terminal devices prior to new version releases of the COSMOTE TV OTT application.</li><li>Prepare supporting material for Service Assurance and Customer Support teams and assist in troubleshooting issues that require in-depth investigation.</li><li>Track the deployment of competitive Pay TV services in the Greek and European markets.</li><li>Participate in the annual budgeting process for services and products under their responsibility.</li></ul>&nbsp;Candidate ProfileYou are the ideal candidate if:<ul><li>You have at least 3 years of experience in a Product Manager or Technical Product Manager role, preferably in the Pay TV or Telecommunications sector. (Required)</li><li>You hold a University or College degree in Engineering, Applied Sciences, or Information Technology. (Required)</li><li>You possess a postgraduate degree in Engineering, Applied Sciences, IT, or Project Management. (Desirable)</li><li>You are familiar with Agile methodologies in product and service development. (Desirable)</li><li>You have fulfilled your military obligations (for male candidates only). (Required)</li></ul>&nbsp;Additionally, you should:<ul><li>Have a deep understanding of the development, customization, upgrade, and certification processes for terminal devices using Android/Android TV OS, including functional and regression testing—ideally on TV-related devices (e.g., STBs, Smart TVs, remote controls)—and/or experience in defining application specifications and executing verification tests for streaming applications.</li><li>Have extensive experience in project management/coordination and in compiling technical and marketing specifications (in English).</li><li>Be familiar with broadcasting, streaming, encoding, compression, and encryption technologies used in audio/video transmission (considered a plus).</li><li>Demonstrate strong analytical thinking combined with solid business acumen.</li><li>Be an independent, self-motivated professional able to operate with minimal supervision.</li><li>Be result-driven and capable of working efficiently under demanding deadlines.</li><li>Show passion for developing innovative ideas aimed at meeting customer needs.</li><li>Communicate fluently, both verbally and in writing, in Greek and English.</li><li>Possess strong teamwork skills and the ability to collaborate effectively within diverse teams.</li></ul>&nbsp;And have:<ul><li>Excellent command of the English language (C2 level). (Required)</li><li>Proficient use of MS Office applications. (Required)</li><li>Experience with collaboration and ticketing tools. (Desirable)</li><li>Agile Scrum Master certification. (Desirable)</li><li>Agile Product Owner certification. (Desirable)</li></ul>What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people: &nbsp;Your benefits<ul><li>Competitive remuneration package</li><li>Cafeteria benefits</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li></ul>&nbsp;Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li><li>Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers &nbsp;</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological service</li></ul>&nbsp;Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>&nbsp;Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>

Senior Product Manager_Cosmote TV

Trainee/Junior Lawyer – Intangibles, Data &amp; Technology (IDT) Practice Group Experience the future of law, today! YOUR OPPORTUNITY Koimtzoglou-Bakalis-Venieris-Leventis and Associates (KBVL Law Firm), Member firm of Deloitte Legal Network in Greece), is currently looking for a brilliant Trainee/Junior Lawyer to join its dynamic and highly motivating legal practice in Athens. We are currently seeking to recruit a Trainee/Junior Lawyer, who will join our Intangibles, Data &amp; Technology - IDT practice group. JOB DESCRIPTION You will join our IDT team, one of the largest highly specialized Intangibles, Data &amp; Technology teams, dealing with a diversified client portfolio, across industries and borders. We aim to deliver practical, business-oriented solutions that help transform the way our clients operate, enabling innovation and growth through the use of new technologies, while maintaining legal and regulatory compliance. Our IDT practice covers a wide variety of subject matters including data protection, cybersecurity, cyber-resilience, new technologies (including AI), intellectual property, legal function transformation and contract management automation, telecommunications and media, as well as other types of regulatory compliance e.g. Whistleblowing schemes. YOUR ROLE AND RESPONSIBILITIES Your role as a Trainee/Junior Lawyer will focus on the delivery of client engagements, exercising effective communication and relationship-building skills, as well as contributing to the priorities of the team. In this role, you will commit to personal learning and development and explore opportunities to make an impact by delivering exceptional legal services. During your tenure, you will demonstrate and develop the ability to: <ul><li>Provide legal, practical solutions to complex legal issues while delivering a high-quality output, making an impact for our clients and creating trusted relationships;</li><li>Provide legal advice relating to:<ul><li>supporting the role of external Data Protection Officer, carrying out data protection tasks, such as handling data subject requests, assisting in personal data breaches, consulting on data protection impact assessments, delivering advice on legal and regulatory requirements on data protection matters and helping deliver privacy trainings to employees;</li><li>assisting in privacy management operational activities, such as conducting data mapping exercises, drafting or reviewing privacy notices, privacy policies and procedures;</li><li>Draft, review and support in negotiations of commercial agreements on all data protection, cybersecurity and cyber-resilience matters;</li><li>cooperate with cross-functional teams to conduct M&amp;A due diligence on data protection, cybersecurity, intellectual property and other legal and regulatory compliance matters.</li></ul></li></ul><ul><li>Conduct legal research and analysis on data protection, cybersecurity, intellectual property and artificial intelligence.</li></ul> OUR REQUIREMENTS Our ideal candidate is a bright and ambitious young lawyer/trainee lawyer that focuses on delivering work of high quality, commits to a high level of client service, and has the ability to build strong client relationships. We expect that you have strong interpersonal and organizational skills, the ability to work effectively within a team of peers and of more senior team members, have a meticulous attention to detail and deliver practical, business-oriented legal solutions. In particular, to qualify for the role you must have: <ul><li>An exceptional academic track record from both high school and university;</li><li>A degree in Law (Bachelor of Laws (LL.B), Juris Doctor (JD) or equivalent;</li><li>Be registered as a Trainee Attorney-at-Law or already qualified as an Attorney-at-Law in Greece (Athens Bar Association or other Greek Bar Association membership);</li><li>Zero (0) to three (3) years of relevant work experience;</li><li>Professional written and spoken English with excellent drafting and presentation skills;</li><li>Strong organizational and communication skills;</li><li>Multi-tasker and able to work efficiently and timely under pressure and strict deadlines;</li><li>Capacity to be detail – oriented and ability to deliver high quality work;</li><li>Strong collaborative skills – ability to work effectively both independently and within a team;</li><li>Highly motivated and dynamic personality with a good business development mindset and a demonstrated track record of going above-and-beyond expectations;</li><li>Ability to conduct legal research, interpret legislation and case law.</li></ul> Preferred Skills: <ul><li>A Master of Laws (LL.M.) in Data Protection, Cybersecurity or New Technologies from a prominent, well-acclaimed University in Greece or abroad will be considered an asset;</li><li>Additional languages (French, German, Italian or other) will be considered an asset;</li><li>Previous experience in data protection, cybersecurity, intellectual property.</li></ul> Demonstrated interest and sound understanding of new or emerging technologies (e.g. artificial intelligence, data centers, PCs, connected devices, and software) <ul><li>Diploma/Certifications/Seminars in data protection, cybersecurity, artificial intelligence;</li><li>Diploma/Certifications/Seminars in privacy management platforms;</li><li>Prior experience working on an in-house legal team and/or law firm.</li></ul> ABOUT DELOITTE LEGAL Deloitte member firms have a long standing reputation for helping clients to address complex, cross border issues. Skilled and experienced Deloitte Legal lawyers work together with other Deloitte professionals in tax, consulting, and financial advisory to guide clients through their projects in a coordinated way around the world. Deloitte Legal is able to provide holistic guidance around strategic business decisions as well as offer support services that can increase efficiency and reduce the cost of some routine legal activities. Deloitte Legal is one of only a few truly global legal service providers. With more than 1,750 professionals in more than 75 countries we comprise one of the top 5 business law practices in Continental Europe and have substantial operations elsewhere in the world. Deloitte Legal is focused on helping clients to take action today to achieve their business objectives tomorrow. Koimtzoglou-Bakalis-Venieris-Leventis &amp; Associates Law Partnership ("KBVL Law Firm") is a Greek law partnership regulated by Presidential Decree 81/2005 and Law 4194/2013, as currently in force. It is a registered legal entity member of the Athens Bar Association and is qualified to provide legal services and Greek law advice. KBVL Law Firm is also the sole Greek member of Deloitte Legal, an international network of law firms. © 2025 For information, contact KBVL Law Firm

Trainee/Junior Lawyer – Intangibles, Data & Technology (IDT) Practice Group

We are seeking a highly experienced and versatile Senior Motion Control Engineer to join our team, as the Motion &amp; Robotics Specialist of the APM Business Unit. The ideal candidate will be responsible for driving business and sales development, spearheading the complete lifecycle of customer motion projects, leveraging our extensive product portfolio as well as providing top-tier customer support.This role requires a deep understanding of motion control technologies, vast technical experience in developing complete motion/servo/robotics projects and project development expertise along with a business development approach.Responsibilities:<ul><li>Assist in driving business and sales development through a technical approach to customer applications.</li><li>Conduct customer visits to assess needs, deliver technical presentations, and identify opportunities for business development and sales growth.</li><li>Identify and engage potential customers (OEM – machine builders, End Users &amp; System Integrators).</li><li>Serve as the primary technical liaison for customers, offering expert guidance and support on motion control &amp; robotics products and solutions.</li><li>Utilize extensive experience in motion project development to design and suggest innovative solutions tailored to meet customers’ specific requirements and challenges.</li><li>Lead end-to-end execution of customer pilot motion projects, from initial application study and design to implementation, testing, commissioning, start-up, and ongoing support, utilizing company products and solutions.</li><li>Provide top-tier technical support for motion control applications, including troubleshooting and optimization.</li><li>Support partners in existing servo applications’ implementation when needed.</li><li>Reporting to Automation, Power &amp; Motion Business unit Manager</li></ul>Your Profile:<ul><li>Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Automation Engineering or related field.</li><li>Minimum of 5 years of experience in motion project development utilizing servos, industrial robots, and inverters, with proficiency in integrating peripheral components and delivering complete motion control solutions for machine builders and/or production lines / factories.</li><li>Vast experience in delivering Motion Control projects, performing sizing / selecting / programming / tuning – troubleshooting and optimization to machines / production lines consist of AC Servo systems, Stepper motors, Industrial robots, VFDs, PLCs, HMIs, Vision Systems, Engineering &amp; CAD Software, Instrumentation and sensors.</li><li>In-depth knowledge of advanced motion control techniques and technologies, including open/close/fully closed-loop applications, position/speed/torque control, adaptive control &amp; tuning/autotuning, interpolation control (linear, circular, helical), multi-axis synchronous control (gearing, camming, virtual axis, follower, ELS etc), mark detection function, vibration suppression method, pressure control, and others.</li><li>Utilization of various control methods, including analog control, pulse train control, and fieldbus protocols such as CC-Link IE TSN, SSCNET III/H, EtherNet/IP, ProfiNET, EtherCAT, CC-Link IE, Modbus TCP/RTU, Profibus, etc.</li><li>Experience in a wide range of application types, such as Vertical Form, Fill &amp; Seal, Rotary Knife, Gantry Application, Pick and Place Robot, Press-fit Machine, Conveyor Systems, Product Handling Equipment, Film Slitting Machine, and Screw Tightening Machine.</li><li>Strong PLC programming skills with LD, FBD, STL, and SFC languages based on IEC61131-3 standard, along with PLCopen (logic &amp; motion control) and CoDeSys tools knowledge, in order to develop complete motion control systems using PLCs.</li><li>Familiarity with Industry 4.0 concepts including IoT, Cloud, and AI/ML applications.</li><li>Computer literacy including familiarity to programming languages (Python, C#/C++/C, Java), TCP/IP computer networks, HTML, SQL, MS Office and ERP/CRM Systems.</li><li>Business development oriented &amp; sales growth focused.</li><li>Excellent problem-solving abilities and attention to detail, with a proven track record of successful project execution.</li><li>Exceptional communication and interpersonal skills, with the ability to effectively engage with customers and internal teams.</li><li>Ability to be self-motivated while fostering a collaborative team environment.</li><li>Willingness to travel to customer sites for customer visits, project implementation, and support as required (~50% of the time).</li><li>Excellent command of English/Greek Language (verbal/written), with flexibility in technical terms.</li><li>Strong organizational &amp; time management skills accompanied with high sense of responsibility and accountability in meeting deadlines.</li><li>Fulfilled military obligations for male candidates.</li><li>Car driving license.</li></ul>&nbsp;Joining our team at UTECO S.A. offers an exciting opportunity to utilize your hands-on expertise in motion control engineering to drive business growth and deliver innovative solutions to customers.If you are a highly skilled and experienced professional with a passion for motion control technology and a commitment to customer success, seeking for the opportunity to transform your skills into business development and overall product management, we encourage you to apply.What we offer you:<ul><li>Competitive salary package based on experience &amp; skills</li><li>Sales target meet bonus</li><li>Meal card</li><li>Private health insurance plan</li><li>Company Laptop</li><li>Company mobile phone</li><li>Extensive &amp; continuous trainings</li><li>Career development opportunities</li><li>Creative working environment</li><li>Team oriented culture</li></ul>&nbsp;Send us your CV at hr@uteco.gr , with the notation MRS.

Motion & Robotics Specialist [MRS]

Global Consumer Care (GCC) is driving the delivery of best-in-class consumer care&nbsp;across JTI. We are passionate about our consumers and fully devoted to enhancing their experience at every stage of their journey — from the very first contact to becoming loyal users and true brand ambassadors.We are firmly committed to becoming the #1 organization in delivering superior consumer experience globally, working hand in hand with JTI markets to realize our shared Vision #1. To support this ambition, we are seeking experienced, consumer-centric, and highly motivated professionals to join our dynamic Global Consumer Care team based in Athens, Greece.&nbsp;Position:&nbsp;As Regional Consumer Care Manager for Western Europe, you will oversee market operations within our outsourced model, driving vendor performance to ensure the consistent delivery of best-in-class consumer care services. You will lead the development and delivery of high-quality training and knowledge management across the region. A key part of your role will be ensuring overall alignment with global initiatives whilst driving operational excellence. This highly collaborative position involves close partnership with vendors, local markets, HQ colleagues, and central functions.&nbsp;In this role, you will:&nbsp;<ul><li>Market Relationship: Support markets in building best-in-class consumer care operations tailored to local needs. Act as primary escalation points for local markets.</li><li>Vendor Management: Manage regional vendors, ensuring strong performance, inc. SLA &amp; KPI achievements for your allocated markets. Identify continuous improvement opportunities, create action plans and ensure follow up. Supporting the management of regional budgets, forecasting, and vendor invoicing.</li><li>Training and development: Designing, implementing, and evaluating all types of training programs (onboarding, new product launches, new initiatives, process improvements, continuous learning etc.) delivered by Vendors to improve advisors’ performance, often coordinating resources like facilitators, technology, and materials.</li><li>Training organization: Coordinating resources like facilitators, technology, and materials as required for the successful delivery of all training. Maintain and monitor relevant KPIs and metrics on training outcomes</li><li>Content curation: Organizing and structuring information to ensure content remains accurate, consistent, and up to date.</li><li>Strategy &amp; Analysis: Partner with the GCC HQ team to develop and enhance knowledge management and training strategies aligned with business goals, ensuring measurable impact and continuous improvement of all initiatives</li><li>Knowledge Management: Build and maintain systems to capture, organize, and share the organization’s knowledge assets — including knowledge bases and digital content — to support both advisors and consumers.</li><li>Continuous Improvement: Foster collaboration among markets and vendors by encouraging knowledge sharing and connection. Partner with the Global Consumer Care team to identify opportunities and translate them into actionable initiatives that enhance training and knowledge effectiveness.</li><li>Training &amp; Knowledge Champion: Prepare and deliver presentations on training and knowledge management initiatives to senior stakeholders and HQ leadership.</li><li>Travel: Travel within the Western European region to support local markets and operational partners, with occasional visits to JTI Headquarters in Geneva, Switzerland, and other hubs as required.</li></ul>&nbsp;&nbsp;Requirements:&nbsp;<ul><li>Degree in Management, Business Administration, Marketing, or related field</li><li>Minimum 5+ years’ experience as a Consumer Care Training Manager / Knowledge Manager/Contact Center Manager or in a similar leadership role</li><li>Solid understanding of all aspects of Consumer Care operations in a multi-hub, outsourced environment</li><li>FMCG and/or Consumer Goods industry experience strongly preferred; tobacco and RRP category knowledge is a plus</li><li>Excellent organizational skills with the ability to manage and prioritize multiple initiatives simultaneously</li><li>Strong understanding of the latest training and knowledge management best practices, including techniques and technology landscape</li><li>Deep understanding of change management practices and techniques</li><li>Excellent influencing skills and experience of working with vendors and partners in the training/knowledge management area</li><li>Exceptional communication and collaboration skills, both one-on-one and in group settings, across all functions and levels of the organization</li><li>Proven ability to multi-task, adapt, and perform under pressure</li><li>Proficient in MS Office and consumer care systems/platforms (e.g., ServiceNow)</li><li>Fluent English (written and spoken); additional languages are an advantage</li></ul>&nbsp;&nbsp;What to expect:&nbsp;&nbsp;Expect growth opportunities, training, good compensation package, social security package. For more details on local policies, speak with the Talent Advisor.

Θέσεις Εργασίας Υπεύθυνος Επικοινωνίας Ελλάδα - Σελίδα 29

site electrical engineer (voiotia)

Motor Oil

operations excellence director

efood

senior product manager_cosmote tv

COSMOTE

trainee/junior lawyer – intangibles, data & technology (idt) practice group

Deloitte

motion & robotics specialist [mrs]

UTECO S.A.

regional consumer care manager knowledge and training (western europe)

JT International Hellas AEBE

Jobily.gr

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