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Ο ρόλος του Συμβούλου Υποστήριξης Εφαρμογών Λογιστικού Γραφείου είναι η διαχείριση και εξυπηρέτηση αιτημάτων που αφορούν στη χρήση των εφαρμογών της Epsilon Net για τα Λογιστικά Γραφεία και τα Λογιστήρια εταιριών. Ο μεγαλύτερος όγκος των αιτημάτων εξυπηρετούνται τόσο τηλεφωνικά, όσο μέσω livechat και των social media, αξιοποιώντας όλα τα σύγχρονα εργαλεία της σύγχρονης εποχής, διασφαλίζοντας ταυτόχρονα την άρτια εξυπηρέτηση και εκπαίδευση των πελατών μας.Η καθημερινότητα του τμήματος μας είναι γεμάτη προκλήσεις, γνώση και συνεργασία. Στόχος μας είναι οι πελάτες μας να απολαμβάνουν πάντα τη βέλτιστη εμπειρία εξυπηρέτησης και παράλληλα όλοι οι άνθρωποι της ομάδας μας να προοδεύουν και να απολαμβάνουν την εργασία τους. Αυτό αποδεικνύεται από τις συνεχείς βραβεύσεις του Τμήματος, όπως, μεταξύ άλλων, διάκριση για την Ποιοτική Εξυπηρέτηση Πελατών αλλά και Καλύτερου Εργασιακού Περιβάλλοντος, αντίστοιχα.Ο ρόλος αποτελεί την αφετηρία μιας λαμπρής πορείας ενδοτμηματικά, ενδοεταιρικά και ενδοομιλικά, καθώς προσφέρει πληθώρα γνώσεων και ευκαιριών για εξέλιξη και πρόοδο!Αν λοιπόν, είσαι φιλόδοξος, έχεις άριστες επικοινωνιακές δεξιότητες και πελατοκεντρική αντίληψη, διαθέτεις ομαδικό πνεύμα και κριτική σκέψη, τότε στείλε μας την αίτησή σου για να αποκτήσεις την εμπειρία της επικοινωνίας με τους καλύτερους εκπροσώπους του Λογιστικού κλάδου και να γίνεις μέλος της ομάδας μας!Απαραίτητα Προσόντα:• Τουλάχιστον 2 έτη προϋπηρεσίας σε λογιστικό γραφείο ή λογιστήριο εταιρίας• Γενικές γνώσεις λογιστικής/ φορολογίας εισοδήματος• Ευχέρεια στο γραπτό και προφορικό λόγο• Πολύ καλή γνώση MS OfficeH εταιρεία προσφέρει:• Πολυβραβευμένο Εργασιακό Περιβάλλον (Fortune’s 100 Best Companies to Work For in Europe 2024, 10 Best Workplaces Hellas, 4 Best Workplaces Europe, 2 Best Workplaces™ for Women, 2 Best Workplace in Technology).• Ανταγωνιστικό πακέτο αποδοχών• Διαρκείς εκπαιδεύσεις και σημαντικές προοπτικές εξέλιξης• Ιδιωτική ιατροφαρμακευτική ασφάλιση• Ψυχολογική γραμμή υποστήριξης• Διαδικτυακά μαθήματα γυμναστικής• Δωρεάν συμμετοχή στα εκπαιδευτικά προγράμματα του Epsilon Training και Epsilοn College• Υβριδικό μοντέλο εργασίας

Σύμβουλος Υποστήριξης Εφαρμογών Λογιστικού Γραφείου Aθήνα 

At EY, we’re all in to shape your future with confidence.&nbsp;We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.​Being part of EY in Greece means being part of a continuously growing team, which has been announced as&nbsp;Top Employer for the fourth consecutive year, certified as a Great Place to Work for the third year in a row, and awarded as Best Workplace in Professional Services &amp; Consulting for the second consecutive time, for our almost 3,000 professionals!At EY, we’ll develop you with future-focused skills and equip you with world-class experiences through&nbsp;coaching and training programs as well as the use of advanced technology and AI. We’ll fuel you and your extraordinary talents in a diverse and inclusive culture&nbsp;of globally connected teams.Join us as we commemorate 100 years of EY in Greece this year. Experience great&nbsp;flexibility&nbsp;under&nbsp;our hybrid&nbsp;operating model&nbsp;across our offices in&nbsp;Athens,&nbsp;Patras, Thessaloniki and Crete&nbsp;and contribute to building a better working world.&nbsp;The opportunityYou will join the local market leader in Risk Consulting.&nbsp; Our clients, major players in the local and international market, operate in a fast-paced environment, characterized by continued disruption and transformation. Your future teammates, being talented, supportive, values-driven, diverse and high-performing professionals, help clients navigate complexity, assess business opportunities, protect value, drive sustainable growth and instill trust across their internal and external stakeholders.&nbsp;Your key responsibilities&nbsp;You are expected to work efficiently in diverse teams, be adaptable, flexible and inclusive, showcasing strong communication skills and teamwork. You are anticipated to manage time effectively, think critically and creatively with the desire to learn and understand new concepts, demonstrating a proactive approach to problem-solving and innovation.For this role, you are required to:<ul><li>Work closely with clients to understand their unique needs, translating regulatory requirements and business needs into actionable strategies, policies, methodologies and processes</li><li>Design comprehensive frameworks related to Fraud, Know-Your-Customer (KYC), Anti-Money Laundering (AML) and other financial crime topics</li><li>Analyze regulatory guidance and expectations for risk assessment, due diligence, transaction monitoring, as well as other items in the supervisory agenda for financial crime, with a focus on evolving regulatory requirements (such as the new AMLR package) and the resulting transformation across the AML lifecycle</li><li>Engage stakeholders through compelling presentations and discussions, fostering a collaborative environment for idea exchange and consensus building</li><li>Keep up to date with the latest banking trends and developments</li></ul>&nbsp;Skills and attributes for success&nbsp;<ul><li>A bachelor's and master’s degree in areas such as accounting and finance, finance and banking, economics, statistics, mathematics or engineering.</li><li>Experience (limited or extensive) in the financial services/banking sector regarding any of the following or other relevant areas:<ul><li>Fraud</li><li>AML</li><li>KYC</li><li>Regulatory Compliance</li></ul></li><li>Strong written and verbal communication in Greek and English</li><li>Excellent interpersonal skills and ability to work effectively within a team</li><li>Strong analytical, problem solving and critical thinking skills</li><li>Project management skills</li><li>Willingness to learn and continuously expand technical and business skills</li><li>Demonstrated ability to understand and critically use AI and emerging technologies to deliver high‑quality outcomes</li><li>Travelling availability and potential work on projects abroad</li></ul>&nbsp;Ideally, you’ll also have<ul><li>A professional qualification related to financial crime (e.g. Certified Anti-Money Laundering Specialist, Certified Know-Your-Customer Associate, Certified Fraud Examiner etc.)</li></ul>&nbsp;What we look forYour passion for excellence, your enthusiasm and motivation for personal and professional growth characterize you. You thrive when you connect, learn, innovate and tackle complex challenges as part of a like-minded high performing team. You have a strong desire to make a positive difference in the world not only through your work but also through your other activities.&nbsp;You demonstrate integrity, respect, teaming and inclusivenessYou are a person with energy, enthusiasm and the courage to leadYou build relationships based on doing the right thing&nbsp;If you share these values and you are ready to make a real impact, this role is for you!&nbsp;What we offer you &nbsp;Ability to Shape your Future with Confidence by:<ul><li>Developing your professional growth:<ul><li>You'll have unlimited access to educational platforms, EY Badges and EY Degrees, alongside support for certifications. You will experience personalized coaching and feedback, and gain exposure to international projects, through our expansive global network, empowering you to define and achieve your own success.</li><li>Dive into our innovative GenAI ecosystem, designed to enhance your EY journey and support your career growth. These advanced AI tools will empower you to focus on higher-value work and meaningful interactions, enriching your professional experience like never before.</li></ul></li></ul><ul><li>Empowering your personal fulfilment: We focus on your financial, social, mental and physical wellbeing.<ul><li>Our competitive rewards package, depending on your experience, includes cutting-edge technological equipment, ticket restaurant vouchers, a private health and life insurance scheme, income protection and an exclusive EY benefits club card that provides a wide range of discounts, offers and promotions.</li><li>Our flexible working arrangement (hybrid model) is defined based on your own preferences and team’s needs, and we enjoy various getaways such as short Fridays, Flex Day and Together Day.&nbsp;</li><li>Our commitment to a sustainable way of operating, encourages volunteerism, promotes sustainable practices and offers opportunities for you to create a positive societal impact.</li><li>Our pride lies in working at EY as one of the most recognized employers in Greece through our multiple awards received over the last 4 years (Top Employer, Great Place to Work and Best Workplace in Professional Services &amp; Consulting).</li></ul></li></ul><ul><li>Fueling an inclusive culture:&nbsp;We prioritize a diverse, equitable and inclusive environment, where you’ll be embraced for who you are and empowered to use your voice to help others find theirs.</li></ul>&nbsp;Are you ready to shape your future with confidence? Apply today.&nbsp;To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.&nbsp;&nbsp;EY&nbsp; |&nbsp; Building a better working worldEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.&nbsp;Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.&nbsp;EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.&nbsp;&nbsp;&nbsp;&nbsp;#LI-Hybrid&nbsp;

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