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Bringing smiles is what we do at TTEC… for you and the customer. As a Director Learning and Development – Sales working on site in Krakow,&nbsp;you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingThis role is ideal for an energetic and enthusiastic professional manager with a leadership flair and ability to drive and motivate others. This role leads the development and implementation of improvement plans for the individual(s), team(s) and site(s) under their umbrella of responsibility together with the local operational leadership teams. They do this based on data &amp; learning needs analysis aimed at ensuring the right quality of service is achieved and remains consistent for our customers worldwide.You are responsible for direct management of a team of Sales Learning and Development experts, with a strong and proven track record of driving and managing performance in the Quality and Learning field.This role is ideal for a self- motivated, energetic and enthusiastic Learning &amp; Development leader with a passion for customer service. They have a proven ability to lead a team of learning and quality experts who are able to identify learning needs or performance opportunities, work in collaboration with a management team to build towards concrete performance objectives, as well as train and coach others.ResponsibilitiesDrivesiteperformance⇒Partnerandconsultwiththesiteoperationalleadershipteamtoconductaquantitative &amp; qualitative analysis (holistically) of site / regional performance. Be accountable forcreatinganddrivingappropriate actionplanswithkey stakeholdersQuality solutions or plans to improve performance &amp; close learning or knowledge gaps ⇒Lookingholistically at the site KPI/indicators and understand the value-add/contribution T&amp;Q (root-cause,deep-dive,collaboratingwith key leadershipteamandsupport staff).DevelopLearning&amp;QualityteamMembers- Observationteammembers’performanceprovidefeedback and coach individuals to grow and develop, succession planning, developmentopportunities, coaching, feedbackDriveexecutionofQualityOperatingModel&amp;Standards - Responsibleforstrategyandcalibration indicators (Attendance and Accuracy for now while others may be added);Performance of agents’ first 90 days - Provide Recruitment feedback on New Hire fit for hire with local recruitment. Accountability towards New Hire development during New Hire cycleTraining Planning ⇒Assign resources to the training duties onsite and ensure it’s being managed properly and work with scheduling and Facilities for appropriate resource requirementsDesired Skills and Experience●Minimum 5 years call center or equivalent work experience&nbsp;●Possess excellent written and spoken English communicationskills●Excellentinterpersonalskills●Excellentorganizationalskills●Able to work independently, as well as extremely team-focused;supportsteamandpeer decisions●Meticulousattentionto detail●Able of working cooperatively with people of diversebackgroundsregardlessofpersonal differences●To be thechange ambassador, with the ability to drive changeby owning themeasuring of the adoption of change, showingflexibility and adapting to the dynamic Customer Serviceenvironment●Receptive to feedback, takes directions and is aware ofdevelopmentareas●Abilityto self-motivateandmanageowntime●Ability to own your own development and with a growthmindset●Ability to facilitate quality calibrations in a face to face andvirtualenvironment,with peergroupandglobalstakeholders●Partner with global learning team to provide input, reviewcreatedmaterials,andsupport deliveryof workshops●Abilityto adoptaconsultativeapproachwithstakeholders●Ability to conduct deep dives as part of overall root causeproblemsolving, analyzeandcreatereportonoutcomes●Ability to use the Learning Management System for basiclearning activities e.g. ability to pull and analyze reports, uploadcontent,createlearningcoursesKnowledge●Demonstrate an understanding of facilitation and questioningtechniques●Good understanding of adult learning principles and learningstyles●Good understanding of the learning models and learning cycles(ADDIE,AgileLearning,Learner Centered,etc.)●Proven experience in improving performance througha QualityManagement Tool, and / or experience working with call centrequality programs●Good understanding of the Customer Service business atBookingorsimilar environment●CustomerServiceoutcomeoriented●Available full time and flexible in both schedule and tasks basedonlocal needs●Experienceofdataanalysis●Experienceofrootcauseproblemsolvingmethodology●Experienceinchangemanagementmethodologies●Experienceofprojectmanagementmethodology●ExperienceoffacilitatingaqualitycalibrationprocessWhat You Can Expect·Supportive of your career and professional development·An inclusive culture and community minded organization where giving back is encouraged·A global team of curious lifelong learners guided by our company values·Ask us about our paid time off (PTO) and wellness and healthcare benefits·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Learning and Development Director Sales

Intellectica, a fast-growing and forward-thinking organization committed among others to delivering top-tier talent solutions across diverse industries, is seeking to strengthen its recruitment arm with a dynamic&nbsp;Recruitment Consultant. This role offers the opportunity to lead full-cycle recruitment projects across various seniority levels, driving impact and client satisfaction. Based in Athens, the successful candidate will report directly to the Recruitment Team Lead and play a pivotal role in shaping hiring outcomes for a range of high-profile clients. If you’re energized by targets, thrive in a fast-paced environment, and want the freedom to take ownership and make things happen — this is your chance to lead, grow, and win with a team that moves fast, values excellence, and focuses on results.Key activities and responsibilities of this role include:<ul><li>Leading full cycle recruitment projects, from client briefing to candidate onboarding, ensuring timely and successful delivery</li><li>Partnering with clients to define hiring needs, craft compelling job descriptions, and align on hiring criteria</li><li>Designing and executing sourcing strategies using LinkedIn Recruiter, ATS platforms, and other digital tools</li><li>Screening, interviewing, and evaluating candidates, delivering insightful assessment reports and recommendations</li><li>Managing client and candidate communications with confidence, clarity, and speed</li><li>Advising clients on market trends, salary benchmarks, and offer structuring</li><li>Ensuring all recruitment activities comply with relevant employment laws and internal policies</li><li>Contributing to continuous improvement initiatives and supporting broader team goals as needed</li><li>Any other task as may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Business, Human Resources, Marketing, or a related field; a Master’s in HR or relevant certifications is a strong plus.</li><li>Minimum 2 years of hands-on experience managing end-to-end recruitment processes, including job description creation</li><li>Proven experience in working with Applicant Tracking Systems and LinkedIn Recruiter and/or Sales Navigator</li><li>Exposure to DISC theory strongly desired</li><li>Proficiency in the MS Office Suite (particularly MS Outlook); tech-savvy with a working knowledge of ChatGPT tools</li><li>Fluency in Greek and English, both written and spoken</li></ul>Core competencies of a successful candidate:<ul><li>Strong communicator, both written and verbal</li><li>Persuasive and confident in client and candidate interactions</li><li>Self-starter&nbsp;with the ability to take action</li><li>Results-oriented and deadline-driven</li><li>Agile and adaptable in a fast-paced environment</li><li>Collaborative with a strong team spirit</li></ul>Apply Now

Recruitment Consultant int-0386

We are looking for aTALENT ACQUISITION SPECIALISTto join our team at Oinofyta and Τhiva Plants, Viotia&nbsp;Responsibilities<ul><li>Manage the full recruitment lifecycle: role scoping, job description, ad posting, sourcing, screening, interviews, offers</li><li>Execute targeted sourcing market mapping, and proactive outreach</li><li>Support employer-branding and outreach activities for talent attraction</li><li>Manage HRMS to create job requisitions, post jobs, track pipelines and generate reports</li><li>Handle administrative tasks related to contracts, documentation, and onboarding</li><li>Build and maintain a talent pipeline for critical roles and future hiring needs</li><li>Monitor TA KPIs (time‑to‑fill, source‑of‑hire, offer acceptance rate, candidate NPS) and present insights</li></ul>&nbsp;Qualifications<ul><li>Bachelor’s degree in HR, Business, Psychology or related field; postgraduate HR studies are a plus</li><li>3–5+ years of experience in Talent Acquisition / Recruitment, preferably in industrial / manufacturing environments</li><li>Proficiency with HRMS platforms (ideally SuccessFactors) and recruitment tools (e.g., LinkedIn Recruiter)</li><li>Excellent communication skills in Greek and English</li><li>Employer Branding campaign experience and university/industry partnerships</li></ul>&nbsp;Skills<ul><li>Stakeholder management and collaboration</li><li>Strong organization, prioritization, and data‑driven mindset</li><li>Multi-tasking and ability to work under tight deadlines</li></ul>&nbsp;Benefits<ul><li>Competitive remuneration package</li><li>Private health insurance plan for employees and family members</li><li>Daily meal at company facilities</li><li>Vouchers for purchases from supermarkets</li><li>Company bus service to/from selected areas (Evia, Viotia, Attica)</li><li>Continuous learning and development opportunities</li></ul>

TALENT ACQUISITION SPECIALIST (3680)

Reporting to the Talent Acquisition Manager for South East and South Eastern Europe Cluster, you will be responsible for providing TA expertise and value by attracting, sourcing and selecting the best talents for current and future business needs, while ensuring the best candidate and hiring manager experience.&nbsp;Key Accountabilities<ul><li>Lead Talent Acquisition, Employer Branding and Early Careers activities for Greece (Papastratos) and Cyprus (Philip Morris Cyprus)</li><li>Support the South East &amp; South Eastern Europe Cluster’s TA Strategy, being a senior member of the international team of TA experts covering a region of 11 markets and taking over team activities and cluster projects</li><li>Develop and implement effective attraction and recruiting strategies to acquire top talent in alignment with PMI’s strategic priorities in Greece and Cyprus</li><li>Utilize various sourcing methods, including job boards, social media, career events and talent pipelines, to identify and engage with potential candidates</li><li>Lead the assessment and selection process, conducting interviews and assessment centers, to ensure the acquisition of diverse talent with the required skills &amp; qualifications, potential and overall cultural fit</li><li>Partner with Hiring Managers and multiple stakeholders throughout the recruiting and selection process, acting as a trusted partner to eventually meet talent requirements and ensure a positive candidate and hiring manager experience</li><li>Closely collaborate with different Global Centers of Expertise (Candidate Lifecycle Experience, Talent Sourcing, Employer Branding &amp; Recruitment Marketing, Early Careers) to ensure alignment and deployment of the right mix of local strategies</li><li>Deliver end-to-end local Employer Branding initiatives and represent the company in conferences, career fairs and communities</li><li>Utilize AI-powered ATS, tools and dashboards to monitor talent acquisition metrics, assess the effectiveness of the process and make data-driven suggestions focused on continuous improvement</li></ul> Who you are<ul><li>Bachelor's Degree is required and a Master’s Degree in Human Resources Management will be considered a plus</li><li>4+ years of Talent Acquisition experience, preferably within a fast-paced multinational environment</li><li>Proven ability to identify and source high-caliber talent through multiple strategies and channels, including social media and other networking activities</li><li>Hands-on experience with HRMS, Applicant Tracking Systems and TA KPIs Dashboards. Experience with SAP Success Factors recruiting module will be considered a plus</li><li>Strong partnering skills with an ability to inspire trust and engage a range of stakeholders and candidates of all levels of seniority</li><li>Can-do attitude, very good problem solving and project management skills, being able to plan, prioritize and manage multiple tasks and projects in a timely and effective manner</li><li>Team player mentality, agility and growth mindset</li><li>Excellent communication and presentation skills, written and verbal, with proven professional experience using both English and Greek</li><li>Military obligations completed (if applicable)</li></ul>&nbsp;What’s in it for you<ul><li>Have the chance to manage your own projects</li><li>Seize the freedom to shape your future and ours. We’ll empower you to take risks, experiment and explore</li><li>Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong</li><li>Pursue your ambitions and develop your skills with a global business –our staggering size and scale provides endless opportunities to progress</li><li>Take pride in delivering our promise to society to deliver a smoke-free future</li></ul>

Θέσεις Εργασίας Μέλος Ομάδας Πωλήσεων Στερεά Ελλάδα, Ανθρώπινο Δυναμικό / Hr

learning and development director sales

TTEClife

recruitment consultant int-0386

Intellectica

talent acquisition specialist (3680)

ElvalHalcor

senior talent acquisition specialist - greece and cyprus

Philip Morris International

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