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We are currently looking for a Senior eCommerce &amp; Omnichannel Manager to join our eCommerce team and take ownership of the eCommerce business from an end-to-end performance, customer journey and omnichannel execution perspective.&nbsp;About the roleThis is a senior business ownership role for a professional with strong retail eCommerce experience, solid omnichannel understanding and the ability to coordinate multiple functions in a complex retail environment. We are looking for someone who can own the eCommerce business performance, define and monitor the right KPIs, identify bottlenecks, coordinate cross-functional stakeholders and ensure that strategic eCommerce and omnichannel initiatives are successfully executed. The ideal candidate combines commercial thinking, operational understanding, customer experience focus, project execution skills and a good understanding of the systems and technologies that support modern retail eCommerce.&nbsp;Key ResponsibilitieseCommerce Business Ownership<ul><li>Own and monitor the overall performance of the eCommerce business across commercial, operational and customer experience KPIs.</li><li>Define, track and optimize key metrics such as sales, conversion rate, AOV, retention, customer satisfaction, fulfillment performance and overall customer journey performance.</li><li>Analyze business performance end-to-end, identify bottlenecks and growth opportunities, and drive corrective actions in collaboration with the relevant teams.</li><li>Translate business performance insights into clear priorities, actions and follow-up plans.</li></ul>Omnichannel Strategy &amp; Customer Experience<ul><li>Lead and support omnichannel initiatives that connect digital channels, stores, logistics, customer care and commercial operations.</li><li>Drive projects such as Click &amp; Collect, Store Pick-up, Express Delivery, Endless Aisle and other customer journey initiatives that enhance convenience, speed and service.</li><li>Ensure a seamless customer experience across online and offline touchpoints.</li><li>Contribute to the continuous evolution of Pet City’s omnichannel model, with a clear focus on customer value and business impact.</li></ul>&nbsp;Cross-Functional Leadership<ul><li>Act as a central coordinator across Commercial, Logistics, IT, Customer Care, Retail Operations and external partners.</li><li>Align stakeholders around business priorities, timelines, dependencies and execution plans.</li><li>Facilitate decision-making and ensure that complex topics move forward efficiently across different teams.</li><li>Build strong working relationships with internal and external stakeholders to enable effective execution.</li></ul>&nbsp;Projects &amp; Execution<ul><li>Lead strategic eCommerce and omnichannel projects from business planning to implementation and post-launch evaluation.</li><li>Manage project timelines, dependencies, risks and deliverables.</li><li>Ensure projects are delivered on time, within scope and aligned with business objectives.</li><li>Measure the impact of initiatives after launch and recommend next steps for optimization.</li></ul>&nbsp;Systems &amp; Technology Collaboration<ul><li>Translate business needs into functional requirements and collaborate closely with IT teams and external vendors.</li><li>Contribute to the optimization of eCommerce systems, integrations, operational flows and customer journey processes.</li><li>Maintain a strong understanding of the technologies supporting eCommerce and omnichannel operations.</li><li>Act as a business partner to technical teams, ensuring that business requirements are clear, prioritized and actionable.</li></ul>&nbsp;What we are looking for<ul><li>5+ years of experience in roles such as eCommerce Manager, Senior eCommerce Manager or Omnichannel Manager, ideally within retail or a similarly complex business environment.</li><li>Proven experience in retail eCommerce, with strong understanding of both commercial performance and operational flows.</li><li>Hands-on experience leading or participating in omnichannel projects such as Click &amp; Collect, Store Pick-up, Express Delivery or similar customer journey initiatives.</li><li>Strong commercial and trading mindset, with ownership of KPIs such as sales, conversion rate, AOV, retention and customer experience.</li><li>Ability to analyze performance end-to-end and identify the key drivers behind business results.</li><li>Excellent stakeholder management and cross-functional collaboration skills.</li><li>Strong project management and execution capabilities in complex environments.</li><li>Good understanding of eCommerce systems, integrations and the technologies that support online and omnichannel operations.</li><li>Ability to translate business needs into functional and operational requirements.</li><li>Strong communication, presentation and problem-solving skills.</li><li>Love for pets and passion for improving the experience of pet parents will be considered a strong plus.</li></ul>&nbsp;This role is ideal for someone who<ul><li>Has worked in organized retail or another complex business environment.</li><li>Understands that eCommerce is not only a digital channel, but a business ecosystem that connects commercial strategy, customer experience, logistics, technology and retail operations.</li><li>Can move comfortably between business performance, customer journey, operational issues and project execution.</li><li>Can influence stakeholders without always having direct authority.</li><li>Wants to contribute to the next phase of Pet City’s omnichannel transformation.</li></ul>&nbsp;What we offer💶 Competitive compensation package 🎓 Opportunities to learn and grow within a dynamic and fast-growing company 💼 Friendly and collaborative working environment 💊 Special prices and discounts on healthcare, well-being, and insurance packages through our network of partners 🩺 Private health insurance coverage 🏷️ Employee discounts on our products and services 🚀 Your professional and personal success is our commitment

Senior e-Commerce & Omnichannel Manager

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. T he Talent Acquisition Operations Manager is a key leadership role responsible for managing and optimizing the operational aspects of the talent acquisition function supporting candidate onboarding. This position focuses on managing teams across EMEA (primarily Greece, Adria Region, Egypt, UK &amp; Ireland), and overseeing all onboarding activity (from offer through to hire). It involves implementing efficient workflows, driving data-driven insights, and ensuring a seamless candidate experience. The manager collaborates with stakeholders across the organization to align talent acquisition strategies with business objectives. Key Responsibilities: <ul><li>Team Leadership &amp; Development: Lead and mentor a team of TA Operations professionals, across multiple Geos, fostering a culture of innovation, accountability, and professional growth.</li><li>Service Delivery: Working in partnership with the TA team to ensure successful delivery to the Operation - ensuring successful and timely completion and compliance of all onboarding activity including, background checks, contracting, onboarding documentation requirements, payroll activity etc.</li><li>Process Optimization: Continuously review and refine TA processes, workflows, and tools to enhance efficiency, effectiveness, and scalability. Identify opportunities for automation, standardization, and streamlining of operations to improve productivity, enhance efficiency and accuracy, and reduce time-to-fill metrics. Development and implementation of relevant AI tools.</li><li>Data Analysis and Reporting: Develop and maintain recruitment metrics, analytics reports, and dashboards to measure the effectiveness of talent acquisition strategies, track key performance indicators (KPIs), and provide actionable insights. Utilize data-driven approaches to identify trends, optimize processes, and make informed decisions.</li><li>Applicant Tracking System (ATS) Management: Oversee the administration, configuration, and optimization of the applicant tracking system. Ensure data integrity, system updates, and compliance with data privacy regulations. Provide training and support to recruiters and hiring managers on effective use of the ATS.</li><li>Compliance and Policy Adherence: Ensure compliance with relevant labor laws, regulations, and company policies throughout the talent acquisition process. Collaborate with legal and HR teams to establish and update recruitment-related policies, procedures, and practices in alignment with compliance requirements. Collaborate and engage with 3rd party vendors for payroll registrations and with Government authorities for employment registrations where applicable</li><li>Vendor &amp; Budget Management: Strategically manage a portfolio of talent acquisition vendors, negotiating contracts and evaluating performance to ensure maximum value.</li><li>Candidate Experience: Champion a proactive and data-driven approach to enhancing the candidate and hiring manager experience. Implement feedback loops and leverage insights to continuously refine our hiring journey and build our employer brand</li><li>Stakeholder Collaboration: Collaborate closely with Leaders across multiple Departments including TA, HR, Finance, Legal, Operations and other stakeholders to align TA strategies with business objectives. Provide guidance and support on operational aspects, including process improvement, technology adoption, and compliance. Provide regular updates and reports on recruitment activities, challenges, and successes</li><li>Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies in talent acquisition operations. Proactively identify opportunities to enhance operational efficiency, optimize candidate experience, and drive continuous improvement in recruitment processes.</li></ul> Qualifications and Skills: <ul><li>Extensive experience in talent acquisition, recruitment operations, or a related field, with a focus on process optimization and operational management.</li><li>Experience of managing onboarding, including background check completion, contracting processes, onboarding documentation requirements, etc.</li><li>Leadership experience with strong team management, communication, and stakeholder management skills.</li><li>Experience of working across multiple Geo's within EMEA.</li><li>Experience of working with relevant 3rd party vendors and authorities for the purposes of hiring related registrations</li><li>Strong knowledge of end-to-end recruitment processes, applicant tracking systems (strong preference Workday experience) and recruitment technologies.</li><li>Proficiency in data analysis, metrics reporting, and utilizing recruitment analytics to drive insights and improvements.</li><li>Solid understanding of employment laws, regulations, and compliance best practices.</li><li>Strong project management capabilities, including the ability to lead and execute complex projects with cross-functional teams.</li><li>Strategic mindset with the ability to align operational strategies with talent acquisition and organizational goals.</li><li>Innovative and forward-thinking mindset, staying updated on industry trends and emerging technologies to drive recruitment excellence.</li></ul>

Talent Acquisition Operations Manager - EMEA

As&nbsp;HR Business Partner - Manufacturing, you will work closely with the HR, Operations &amp; Payroll team, to ensure smooth HR operations, confidentiality and punctuality regarding all HR processes and policies. This position plays a key role in providing both operational and strategic human resources support to develop and coordinate programs which directly support the achievement of business objectives. This position supports the site managers in managing the day-to-day Human Resources functions including recruiting and selection, performance management, talent development, employee relations, total rewards, onboarding, policy implementation, employee engagement, communication activities, and employment law compliance.&nbsp;What you'll do:&nbsp;HR Services&nbsp;<ul><li>Participate in developing department goals, objectives and systems</li><li>Assist in evaluation of reports, decisions and results of department in relation to established goals</li><li>Recommend innovative approaches, policies and procedures to affect continual improvements in efficiency to the department and service performed</li><li>Assist in preparation and review of Annual HC Planning and Annual Budget</li><li>Support annual HR processes (merit cycle, talent reviews, calibration).</li><li>Implement global HR initiatives and ensure local activities are aligned to the global HR strategy</li><li>Partner with HR Centers of Excellence (COEs) including Talent Acquisition, Total Rewards, People &amp; Culture, and HR Operations</li></ul><ul><li>Ensure compliance with BIC requirements</li><li>Follow up of the EHS group guideline</li></ul>&nbsp;Recruitment&nbsp;<ul><li>Collaborates closely with the Talent Acquisition Center of Excellence and the Manufacturing Recruiter to ensure timely and effective staffing of all manufacturing positions.</li><li>Acts as the strategic liaison between Manufacturing and the TA teams, ensuring full alignment between workforce planning needs and recruitment priorities.</li><li>Opens and manages requisitions in SuccessFactors (SF), ensuring accuracy of job information, approval flows, and coordination with TA teams for a smooth hiring process.</li><li>Supports the development of talent pipelines for critical and hard‑to‑fill manufacturing roles, providing insights on market trends, skill gaps, and talent availability.</li><li>Ensures effective communication and collaboration across functions to optimize sourcing strategies, interview panels, and hiring decisions.</li><li>Monitors progress of active searches, proactively escalating risks or delays, and driving actions to meet business deadlines and staffing goals.</li></ul>&nbsp;Performance Management / Talent Development&nbsp;<ul><li>Drive the Talent and Performance Management processes, talent identification and succession plans management, and elaboration of individual development plans</li><li>Manage the annual objective process and support the Business Performance Management System (SAP SuccessFactors)</li><li>Work closely with Managers to assess training and organization development needs</li><li>Detect and analyze the training needs for each area aligned with the priorities and business strategy and create the training schedule</li><li>Coordinate all practicalities with training providers</li><li>Administer and provide customer support of BIC’s Learning Management Software and Performance Management tool (SAP SuccessFactors)</li><li>Responsible for Engagement Surveys implementation &nbsp;</li></ul>&nbsp;Employee Relations / Engagement&nbsp;<ul><li>Support all aspects of labor and employee relations including investigations; grievances; counseling to management; conflict mediation and resolution; disciplinary procedures etc.</li><li>Responsible for remaining up to date on relevant employment laws and other human resources compliance issues</li><li>Communicate engagement results, develop and execute the functional engagement action plans</li><li>Partner with Group HR and Corporate Communications on company event planning, execution and feedback for BIC</li><li>Participate actively in Corporate Social Responsibility Actions (Global &amp; Local)</li><li>Responsible for the creation and distribution of internal announcements through the company’s corporate communication platform</li><li>Represent HR team in various hearings</li></ul>&nbsp;Reporting&nbsp;<ul><li>Maintain human resource information systems records ensuring data accuracy and compiles reports from the database</li><li>Handle HR Reporting and Dashboard (i.e. SF, Power BI)</li><li>Prepare, deliver and analyze HR and operational data (turnover, absenteeism, training hours, productivity trends) to identify people-related risks and opportunities.</li></ul>&nbsp;&nbsp;Site-Level HR Responsibilities&nbsp;<ul><li>Coordinate and deliver site-wide events (e.g., town halls, recognition events, health &amp; wellness activities, CSR initiatives).</li><li>Manage site communication, ensuring clarity, consistency, and alignment with corporate messages.</li><li>Act as the site policy owner: implement HR policies, communicate updates, ensure compliance, and provide training when needed.</li><li>Serve as a central HR point of contact for ad hoc requests, queries, and employee needs.Knowledge &amp; skills&nbsp;</li></ul>&nbsp;What you'll bring to BIC:&nbsp;<ul><li>B.Sc. Degree in Human Resources or Business Administration, or related discipline. M.Sc. in relevant field will be considered as a plus</li><li>At least 3 years of working experience in a similar role, preferably in a multinational environment.</li><li>Previous HR experience in a Plant is a mandatory requirement</li><li>Proven experience with tools and technology including an Applicant Tracking System, Local Job Boards, Human Capital Management System (preferably SAP SuccessFactors)</li><li>Excellent command of English language (both written and verbal)</li><li>Advanced PC literacy (especially MS Office)</li><li>Strong knowledge of employment law and labor relationsCompetencies</li><li>Business acumen with understanding of manufacturing operations</li><li>Strong sense of ownership and accountability</li><li>Team player, proactive, creative and able to multi-task</li><li>Ability to work autonomously in a fast-paced, dynamic environment.</li><li>Written and oral communication skills, excellent organizational and interpersonal skills</li><li>Analytic and problem-solving skills</li><li>Ability to prioritize workload and demonstrate agility in decision making</li><li>Ability to learn new systems &amp; processes</li><li>Results orientation and proactive mindset</li><li>Adaptability and resilience</li><li>Ability to handle sensitive issues with a high degree of confidentiality</li></ul>

HR Business Partner, Manufacturing

Θέσεις Εργασίας Παραγωγός Στερεά Ελλάδα - Σελίδα 23

senior e-commerce & omnichannel manager

PET CITY GROUP ΑΕΒΕ

talent acquisition operations manager - emea

TaskUs

hr business partner, manufacturing

BIC

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