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The&nbsp;Greek EY&nbsp;ΤΑΧ&nbsp;team&nbsp;was named&nbsp;"Greece Tax Firm of the Year"&nbsp;in the International Tax Review (ITR)&nbsp;European Tax Awards 2022&nbsp;for another year and distinguished itself as a&nbsp;leader in TAX services in Greece.&nbsp;&nbsp;We are currently seeking for Tax Professionals to support our Tax Certificate team and help our clients in tax projects at different industry sectors. Actively establish internal and external relationships and anticipate and identify risks within engagements. You will also be informed of professional standards and firm policies and procedures and effectively apply this knowledge to different client situations. In return, you can expect leading-class learning and development tailored to your unique interests and motivations. You will be given all the skills, knowledge and opportunities to progress and become ready to build a better working world for our people, our clients and the communities that support us.&nbsp;Your key responsibilitiesEverything you will do will come back to providing tax services to our clients. Colleagues and clients from a diverse array of backgrounds will look to you first for answers, so you will be a high-profile contact when it comes to resolving complex issues. As you build your knowledge and experience, you will become a tax advisor, influencing clients and engagement teams on resolutions that will impact entire industries.You will be part of a high&nbsp;performing team engaged in providing tax certificate services identifying tax exposures and providing solutions to complex tax issues. You will be part of a team which shapes business strategies and you will develop your technical skills leveraging digital technology having a global, innovation and analytics mindset.&nbsp;&nbsp;Skills and attributes for success<ul><li>Teamwork:&nbsp;Encouraging an efficient, innovative and team-oriented working environment by maintaining cooperative relationships and positive attitudes that lead to open communications and sharing of information.</li><li>Communication:&nbsp;Integrating with and influence clients from a varying range of organizations, as part of a diverse and highly driven team with a creative vision and the confidence to make it happen</li><li>Attention to Detail:&nbsp;Illustrating critical thinking, professionalism, high level of self-motivation and ability to work in a multi-tasking and results-oriented working environment with keen attention to high quality and details.</li><li>Tech-Oriented:&nbsp;Using technology to continually learn, share knowledge with team members and enhance service delivery.</li></ul>&nbsp;To qualify for the role you must have&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>0 - 3 years of working experience in tax or accounting professional field</li><li>Strong academic record including a bachelor’s degree in Accounting and Finance or Business Administration or Banking and Finance</li><li>Substantial MS office knowledge</li><li>Excellent written and verbal communication skills in Greek and English</li><li>Excellent communication and prioritization skills</li><li>Strong teamwork and leadership/project management skills</li><li>Results-oriented approach with keen attention to high quality, details and accuracy</li><li>Self-motivation and desire to exceed expectations</li></ul>&nbsp;Ideally, you’ll also have&nbsp;&nbsp;<ul><li>Working experience in a Big4 firm</li><li>Postgraduate studies in Accounting and Auditing, Accounting and Finance, Business Administration, Banking and Finance&nbsp;</li><li>Working experience in tax certificate projects</li></ul>&nbsp;Working location: Athens&nbsp;What we look forWhat’s most important is that you’re dedicated to working with your colleagues as part of a high-performing team. You’ll need to demonstrate enthusiasm, high motivation and passion to develop fast in a multinational working environment. You’ll need to thrive in picking up new skills and talents as you go, so natural curiosity, a lot of questions and the confidence to speak up when you see something that could be improved are essential. If you’ve got the right combination of technical knowledge and communication skills, this role is for you.&nbsp;<ul><li>What we offer you&nbsp;&nbsp;&nbsp;Ability to Shape your Future with Confidence by:&nbsp;<ul><li>Developing your professional growth:<ul><li>You'll have unlimited access to educational platforms, EY Badges and EY Degrees, alongside support for certifications. You will experience personalized coaching and feedback, and gain exposure to international projects, through our expansive global network, empowering you to define and achieve your own success.</li><li>Dive into our innovative GenAI ecosystem, designed to enhance your EY journey and support your career growth. These advanced AI tools will empower you to focus on higher-value work and meaningful interactions, enriching your professional experience like never before.</li></ul></li></ul><ul><li>Empowering your personal fulfilment: We focus on your financial, social, mental and physical wellbeing.<ul><li>Our competitive rewards package, depending on your experience, includes cutting-edge technological equipment, ticket restaurant vouchers, a private health and life insurance scheme, income protection and an exclusive EY benefits club card that provides a wide range of discounts, offers and promotions.</li><li>Our flexible working arrangement (hybrid model) is defined based on your own preferences and team’s needs, and we enjoy other initiatives such as summer short Fridays and an EY Day Off.</li><li>Our commitment to a sustainable way of operating, encourages volunteerism, promotes sustainable practices and offers opportunities for you to create a positive societal impact.</li><li>Our pride lies in working at EY as one of the most recognized employers in Greece through our multiple awards received over the last 3 years (Top Employer, Great Place to Work and Best Workplace in Professional Services &amp; Consulting).</li></ul></li></ul><ul><li>Fueling an inclusive culture:&nbsp;We prioritize a diverse, equitable and inclusive environment, where you’ll be embraced for who you are and empowered to use your voice to help others find theirs.</li></ul>&nbsp;Are you ready to shape your future with confidence? Apply today.&nbsp;To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.&nbsp;&nbsp;EY&nbsp;&nbsp;|&nbsp; Building a better working worldEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.&nbsp;Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.&nbsp;EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.&nbsp;</li></ul>#betterworkingworld&nbsp;&nbsp;&nbsp;

TAX Professionals- Tax Certificate

Your role as a&nbsp;Junior Consultant&nbsp;will focus on the delivery of client engagements by exercising effective communication and relationship-building skills and contributing to the priorities of the team and the business. In this role, you will commit to personal learning and development, act as a brand ambassador and grasp opportunities to make an impact by delivering exceptional client services. During your tenure as a&nbsp;Junior Consultant, you will demonstrate and develop the ability to: <ul><li>Develop knowledge of current accounting and tax legislation across the Global Tax and Legal function;</li><li>Recognize key capabilities required to deliver a high quality service experience to the client;</li><li>Collect, assimilate, and analyze data and use standard processes and tools to help surface and support solutions in the Tax and Legal business;</li><li>Apply technology knowledge to address client business challenges.</li></ul> #WinningRequirements Potential candidates should fulfill the following criteria: <ul><li>Bachelor’s degree in Accounting/ Business Administration/ Finance/ Auditing / Economics from a well-acclaimed University in Greece or abroad;</li><li>Up to two years of relevant experience in accounting department;</li><li>Excellent command of the English language;</li><li>Computer literacy;</li><li>Good knowledge of Accounting Bookkeeping;</li><li>Tax and Accounting Data Analytics skills;</li><li>Respond promptly to compliance requests by deadlines;</li><li>Perform work in an efficient and effective manner by consistently applying BPS methodologies, processes and tools;</li><li>Military obligations fulfilled for male candidates.</li></ul> Preferred skills: <ul><li>Master’s degree in Accounting, Finance, Economics, Tax, Auditing, Business Administration or related disciplines will be a plus.</li></ul> #AboutTax Managing taxes is a critical part of an effective business strategy and our Tax Business offers clients a broad range of fully integrated tax services by using the help of modern technology. Our tax professionals help diverse clients address their tax compliance obligations, analyze the tax effect of complex business decisions, and pursue performance objectives. Our approach combines insight and innovation from multiple disciplines with business and industry knowledge to help our clients excel globally. Our committed team of tax practitioners ensures that our clients are kept abreast of the latest developments which may affect their business. At Deloitte, we believe that the most defensible tax strategies are aligned with the company’s operations and integrated with the overall business plan. We grow business value through tax and provide domestic and global tax planning to help businesses meet tax and statutory responsibilities. Our core service lines are: <ul><li>Business tax;</li><li>International tax;</li><li>Transfer pricing;</li><li>Tax management consulting;</li><li>Mergers &amp; acquisitions – tax;</li><li>Research and development and government incentives;</li><li>Indirect tax;</li><li>Global Employer Services;</li><li>Business Process Solutions.</li></ul> ABOUT DELOITTE Our services After 50 years of successful and dynamic presence in the Greek market, we bring an unmatched breadth and depth of expertise across Audit and Assurance, Technology &amp; Transformation, Tax &amp; Legal and Strategy, Risk &amp; Transactions Advisory Services. Operating in a multidisciplinary model enables us to draw from a pool of world-class talent, identifying the ideal skillset for each project, and to collaborate across businesses, to solve the toughest, most challenging issues of our clients. It is with them that we have built a trusted relationship, by delivering innovative solutions and utilizing state-of-the-art tools and technologies across all industries- Consumer Products, Energy Resources &amp; Industrials, Financial Services, Life Sciences &amp; Health Care, Government &amp; Public Services, Technology, Media &amp; Telecommunications. Our Purpose Our purpose, “To make an impact that matters for our clients, our people and society “- defines who we are and what we stand for. This is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent. Our values At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service through our expertise and professionalism. We value difference, with respect at the heart of our inclusive culture. Our talent experience From day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the center of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day. Build your legacy with us. Aim higher: join Deloitte now! Deloitte is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. All applications will be considered without distinction, in accordance with our values and in line with our inclusive culture. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process. Please, visit our website for more information. This document has been prepared by Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants. Deloitte Business Solutions Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 000665201000 and its registered office at Marousi Attica, 3a Fragkokklisias &amp; Granikou str., 151 25, Deloitte Certified Public Accountants Societe Anonyme, a Greek company, registered in Greece with registered number 0001223601000 and its registered office at Marousi, Attica, 3a Fragkokklisias &amp; Granikou str., 151 25 and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 144724504000 and its registered office at Thessaloniki, Municipality of Pylaia - Chortiatis of Thessaloniki, Vepe Technopolis Thessaloniki (5th and 3rd street), are one of the Deloitte Central Mediterranean S.r.l. (“DCM”) countries. DCM, a company limited by guarantee registered in Italy with registered number 09599600963 and its registered office at Via Tortona no. 25, 20144, Milan, Italy is one of the Deloitte NSE LLP geographies. Deloitte NSE LLP is a UK limited liability partnership and member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms and their related entities (collectively, the “Deloitte organization”). DTTL (also referred to as “Deloitte Global”) and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. DTTL and each DTTL member firm and related entity is liable only for its own acts and omissions, and not those of any of each other. DTTL does not provide services to clients. Please see www.deloitte.com/ about to learn more. DTTL, Deloitte NSE LLP and Deloitte Central Mediterranean S.r.l. do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms. Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories serves four out of five Fortune Global 500ℜg; companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com. This communication contains general information only, and Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, is not, by means of this communication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser. No entity in the Deloitte organization shall be responsible for any loss whatsoever sustained by any person who relies on this communication. Deloitte organization refers to Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms and their related entities collectively. © 2025 For more information contact Deloitte Central Mediterranean

Graduates / Junior Consultants - Tax - Accounting

Are you ready to be a part of the digital reinvention of industry and revolutionize your career?In today’s world, business leaders want to rapidly and confidently reinvent to increase resilience, mitigate risk, and grow with sustainable value.That’s where Accenture Strategy &amp; Consulting comes in. We bring together strategic visionaries, industry experts, practitioners from across every enterprise function, business intelligence professionals, change specialists, data and AI authorities, and many other specialized skills to co-create each client’s unique path to reinvention. You will be a trusted partner to business leaders, working with a diverse team of experts to deliver successful tech-enabled transformation and new kinds of value for your clients.Strategy and Consulting is one of four services that make up one Accenture –the others are Interactive, Technology and Operations.Capability Network&nbsp;is a Global&nbsp;Strategy &amp; Consulting&nbsp;practice, pulling together multinational and cross-cultural professionals based at key locations around the world. No matter what business, no matter where in the world, our unrivaled industry and function experts help our Clients to shape the future creating clearly defined, measurable value. We are delivering on the promise of technology and human ingenuity.RESPONSIBILITIES:<ul><li>Design and implement go-to-market strategies to enable commercial excellence.</li><li>Develop and optimize sales processes and operating models to improve revenue outcomes.</li><li>Create roadmaps for digital technology implementations, including CRM, CPQ (Configure-Price&amp;Quote), TPM (Trade Promotion Management), SPM (Sales performance management) platforms.</li><li>Develop pricing strategies, operating models, and processes aligned with organizational goals.</li><li>Conduct analytics-driven assessments and business case development for pricing and sales transformation.</li><li>Enable platform-based solutions such as CRM, CPQ (Configure-Price&amp;Quote), TPM (Trade Promotion Management), SPM (Sales performance management).</li><li>Collaborate with clients to design data-driven solutions for sales and pricing challenges.</li></ul>QualificationWHO WE ARE LOOKING FOR?<ul><li>Bachelor’s Degree in Economics, Engineering, Business, Finance, or a related field.</li><li>2+ years of experience in one or more areas: Sales Strategy, Pricing Strategy, Revenue Management, or Go-to-Market Strategy</li><li>1 year of Consulting experience, Consumer Goods, Industrials</li><li>Proven ability to work collaboratively in team-oriented environments with both clients and colleagues.</li><li>Analytical mindset to design innovative, data-driven solutions.</li><li>Language Skills: Fluency in English is required; proficiency in French and/or German is preferred.</li><li>Strong communication and presentation skills, including the ability to interact with senior leadership as a trusted advisor.</li><li>Hands-on experience with enabling technologies such as CRM, CPQ (Configure-Price&amp;Quote), TPM (Trade Promotion Management), SPM (Sales performance management) platforms.</li><li>Proven ability to manage a portfolio of work, including developing and driving opportunities in the sales and pricing domain</li></ul>WHAT´S IN IT FOR YOU?<ul><li>Competitive salary and benefits, including but not limited to: life/health insurance, performance based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, TEA Accenture, parental leave, paid overtime (if needed) and various corporate discounts</li><li>Continuous hard and soft skills training &amp; development through global platforms &amp; local academy</li><li>Career coaching and mentorship to help you manage your career and develop professionally</li><li>Ongoing strengths and skills based evaluation process</li><li>Various opportunities to develop your career across a spectrum of clients, industries and projects</li><li>Diverse and inclusive culture</li><li>Corporate citizenship initiatives (access to volunteering opportunities, charity work etc.)</li><li>Under our Brain Regain initiative, extra relocation benefits may apply</li></ul>

Consultant Customer Sales & Service – Pricing Transformation

As a Regulatory Requirements Specialist, you will calculate and analyze capital requirements, capital adequacy, and leverage ratios at Alpha Bank and Group level, ensuring accuracy, compliance, and timely reporting to supervisory authorities.&nbsp;What you will be doing&nbsp;<ul><li>Understand the regulatory framework as defined in the Capital Requirements Regulation (EU) No 575/2013 (CRR) and involved in the calculation of Risk Weighted Assets (RWAs) under Pillar I framework</li><li>Stay updated on EBA/ECB guidelines and regulatory developments</li><li>Examine regulatory changes and developments (CRR, Basel IV, BCBS) related to capital management, monitoring and reporting</li><li>Collect data and information, ensuring respective consistency and completeness</li><li>Prepare Common Reporting (COREP) and other relevant comprehensive reporting as well as understand and develop reporting requirements in the context of the Credit and Counterparty Credit Risk, Securitisation Risk, Large Exposures and Leverage Ratio</li><li>Identification of potential process impovements and capabilities to increase consistency, transparency, and reliability of RWAs calculation, governance, and controls process</li><li>Execute a series of operational support tasks (e.g. communication with external and internal collaborators, setting up meetings, following up on deliverables)</li><li>Prepare and update reports, presentations, dashboards and other data with key insights to be presented to the competent Committees of the Bank, using analytical and visualization tools (e.g. SAS, Excel, QlikView)</li></ul>&nbsp;&nbsp;&nbsp;What you need to have&nbsp;<ul><li>Bachelor’s degree in in a quantitative field of study (e.g. Risk Management, Finance, Engineering, Mathematics or Business) or in any other related discipline (a Master Degree will be considered a plus)</li><li>A minimum of two years’ experience in regulatory compliance or prudential reporting in banking or or in a major consulting firm</li><li>Demonstrated experience in at least one or more of the following indicative regulatory reports will be considered an asset: FINREP, COREP and EBA Stress Tests</li><li>Familiarity with big data analysis supported by experience in data analysis and reporting (Microsoft SQL, SPSS) will be considered an asset</li><li>Strong analytical skills and attention to detail</li><li>Proficiency in MS Office and regulatory reporting tools</li><li>Excellent communication skills in Greek and English</li><li>Collaborative, organized, and proactive working style</li></ul>&nbsp;&nbsp;&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>

Regulatory Requirements Specialist

Your role as a Senior Consultant within Business Tax service line will be a client facing role, focusing on the overall handling and support of client engagements through delivery of memorandums, reports, business proposals, performing tax and accounting technical work, research on legislation and relevant case law (as appropriate), as well as solving complex tax &amp; accounting matters and generally, getting in direct touch with clients ensuring service excellence. Exercising effective communication, leadership, delegation, team leading and relationship-building skills, as well as contributing to the priorities of the team and the business are among the characteristics that your future role at Deloitte shall encompass. In this role, you will strongly commit to personal learning and development and explore opportunities to make an impact that matters by delivering exceptional client services and act as a brand ambassador to help attract top talent. During your tenure as a Senior Consultant, you will demonstrate and develop your ability to: <ul><li>Participates in ad-hoc tax advisory projects, offering tailored solutions based on client needs;</li><li>Develop knowledge of current tax legislation across the Global Tax and Legal function and demonstrate subject matter specialty, by understanding how business functions operate and how sector trends impact a client’s business;</li><li>Collect, assimilate and analyze data using standard processes and tools to help surface and support solutions for solving problems in the Tax and Legal business;</li><li>Develop people through effectively delegating tasks and providing guidance, leading a team of professionals into delivering projects with high quality and efficiency;</li><li>Encourage the team to collaborate within and across businesses and borders, proactively help make connections;</li><li>Run and supervise client engagement teams, provide prompt and quality solutions to clients and assist the Partner and/or Director and/or Senior Manager in building long-term relationships with clients;</li><li>Produce high quality work products and collaborate with your colleagues to deliver a superior client experience;</li><li>Deliver key messages with clarity, confidence and poise to instill confidence in clients;</li><li>Apply technology knowledge (where possible) to address client business challenges or improve work efficiency and client service;</li><li>Apply a global and diverse perspective to problem solving.</li></ul> #WinningRequirements Potential candidates should fulfill the following criteria: <ul><li>A bachelor’s degree in either Accounting, Finance, Economics, Business or Public Administration from a well-acclaimed University in Greece or abroad;</li><li>At least 3 - 5 years of relevant work experience in Tax Advisory or Tax Accounting or Tax Compliance services;</li><li>An outstanding academic track record;</li><li>Excellent command of Greek and English language (both orally and in writing);</li><li>A professional approach, business acumen and strong communication skills;</li><li>Highly motivated and results-oriented approach, eager to face or explore new challenges;</li><li>Proven team leading skills and capabilities;</li><li>Computer literacy (Microsoft office – Word, Excel, PowerPoint).</li></ul> The following skills would be considered as assets, although they are not required: <ul><li>A master’s degree in accounting, Finance, Economics, Business or Public Administration or related disciplines would be considered as a strong asset;</li><li>Completion of the Long-Term TAX Seminar provided by AUEB or other providers;</li><li>Prior experience in handling client engagements, researching and effectively applying tax legislation applicable locally or in other foreign tax jurisdictions (international), drafting/preparing client reports or tax related proposals, as well as in effectively interpreting tax provisions and demonstrating tax technical knowledge/skills or accurately completing tax calculations;</li><li>Prior experience demonstrated through the capability of being easily accustomed to apply Firm policies and internal procedures;</li><li>Ability to work effectively within a team, delegating tasks to other team members or keeping more senior team members updated on the progress of your assigned tasks/work;</li><li>Prior experience in Tax Audits &amp; review processes (tax certificate, tax compliance matters);</li><li>Knowledge of Greek GAAP or IFRS (considered an asset).</li></ul> #AboutTax Managing taxes is a critical part of an effective business strategy and our Tax Business offers clients a broad range of fully integrated tax services by using the help of modern technology. Our tax professionals help diverse clients address their tax compliance obligations, analyze the tax effect of complex business decisions, and pursue performance objectives. Our approach combines insight and innovation from multiple disciplines with business and industry knowledge to help our clients excel globally. Our committed team of tax practitioners ensures that our clients are kept abreast of the latest developments which may affect their business. At Deloitte, we believe that the most defensible tax strategies are aligned with the company’s operations and integrated with the overall business plan. We grow business value through tax and provide domestic and global tax planning to help businesses meet tax and statutory responsibilities. Our core service lines are: <ul><li>Business tax;</li><li>International tax;</li><li>Transfer pricing;</li><li>Tax management consulting;</li><li>Mergers &amp; acquisitions – tax;</li><li>Research and development and government incentives;</li><li>Deloitte Private;</li><li>Indirect tax;</li><li>Global employer services;</li><li>Business Process Solutions.</li></ul>

Senior Consultant (Tax & Accounting Professional) – Business Tax

We are looking for a Head of Direct Banking Quality Assurance to join our External Networks and Alternative Channels team.&nbsp;By joining this role, you’ll be part of the Retail Banking Network holding a key management role and will be responsible for leading a cross-functional team.&nbsp; Your role is pivotal in ensuring service excellence across all Direct Banking units, including Europhone Banking, Self-Service Terminals, Telemarketing, and Hybrid Sales.The role ensures:<ul><li>Customer interactions across all units consistently meet high standards of service, professionalism, and compliance,</li><li>Service quality is monitored, evaluated and continuously improved through structured QA frameworks,</li><li>Training has been performed timely, with high quality material both physically and through eLearning courses</li><li>Operational risks related to customer communication and self-service channels (ATM, APS, etc.) are identified and mitigated proactively,</li><li>Processes across all channels are aligned with Eurobank’s strategic goals and regulatory obligations,</li><li>Customer feedback is systematically captured and translated into actionable improvements, &nbsp;</li><li>Internal stakeholders are supported with insights (KPIs, reports, audits) that drive decision-making,</li><li>Cross-functional alignment is maintained across units to ensure consistent service delivery and project execution.</li></ul>&nbsp;Your key responsibilities will be:<ul><li>Lead, mentor, and develop the QA team.</li><li>Design and implement a comprehensive quality assurance framework across all sub-units.</li><li>Oversee monitoring activities, including call evaluations, mystery shopping, and customer feedback analysis.</li><li>Foster collaboration with business units, product owners, and operations to ensure process and service standard alignment.</li><li>Define and track quality KPIs and customer experience metrics.</li><li>Coordinate internal audits and prepare for regulatory reviews, contract renewals, and operational risk assessments.</li><li>Promote a culture of service excellence through structured training programs and continuous feedback.</li><li>Work with operational teams to enhance customer touchpoints and streamline processes.</li><li>Contribute to projects aimed at improving customer experience and service automation.</li></ul>&nbsp;You will be a great candidate if you have:&nbsp;&nbsp;<ul><li>Bachelor’s degree in Business Administration, Economics, or related field (Master’s degree is a plus).</li><li>Proficiency in English (written and spoken).</li><li>Minimum 5 years of experience in a QA leadership role, preferably in banking or telecommunications.</li><li>Strong understanding of service management principles (SLAs, KPIs, NPS, First Contact Resolution, Customer Effort Score).</li><li>Passion for building a customer-centric culture across all contact points.</li><li>Experience with Contact Centers and/or Digital Banking channels.</li><li>In-depth knowledge of QA methodologies, monitoring tools, and best practices.</li><li>Proven leadership skills with the ability to manage diverse teams and drive performance through measurable goals.</li><li>Excellent communication and collaboration skills, with experience in training delivery.</li><li>High analytical capability and attention to detail.</li><li>Familiarity with knowledge management tools.&nbsp;What’s in it for you:&nbsp;&nbsp;<ul><li>Competitive remuneration. &nbsp;</li></ul><ul><li>Hybrid work: work-life balance through remote and in-office work.    &nbsp;</li></ul><ul><li>Learning &amp; Development: &nbsp;</li></ul><ul><li>Access Unlimited LinkedIn Learnings, international training methodologies &nbsp;</li></ul><ul><li>Upskilling, Professional development and career guidance from successful executives.    &nbsp;</li></ul><ul><li>Identification and Utilization of Talent Pool through a structured Talent Management process.    &nbsp;</li></ul><ul><li>Wellbeing: &nbsp;</li></ul><ul><li>Premium Health &amp; Life insurance for you, your partner and/or your family and mental health support.  &nbsp;</li></ul><ul><li>Pension plan to support your plans and future financial expectations.   &nbsp;</li></ul><ul><li>Team building &amp; wellbeing activities.   &nbsp;</li></ul><ul><li>Potential Extra days of annual leave (Winter Bonus).     &nbsp;</li></ul><ul><li>Engage in volunteering activities through our TeamUp program. &nbsp;</li></ul><ul><li>Extra Benefits:&nbsp;</li></ul><ul><li>Exclusive discounts at partner stores.   &nbsp;</li></ul><ul><li>Staff pricing for banking products.   &nbsp;</li></ul><ul><li>Nursery and summer camp allowance for your little ones.   &nbsp;</li></ul></li></ul>

Head of Direct Banking Quality Assurance

This is a great opportunity to join the fast-growing Audit practice in Athens (Audits of Industry entities). You will be part of a team where you will receive exposure to some of EY's most diverse and exciting clients and be given all the skills, knowledge and opportunities to progress and become ready to build a better working world for our people, our clients and our communities.&nbsp;Your key responsibilitiesAs an experienced Senior, you will work on various Audit engagements in different industry sectors (Industry entities) in which EY is acknowledged as a market leader. You will become a credible Auditor, influencing clients and engagement teams on resolutions that will impact entire sectors by:&nbsp;<ul><li>Leading day-to-day fieldwork and keeping engagement executives updated on Audit engagements</li><li>Effectively completing Audit processes with appropriate consideration of Audit risk issues and accounting technical matters</li><li>Embracing technology for a more efficient and effective Audit approach</li><li>Constantly developing your understanding of current market and industry trends and processes and sharing your knowledge to develop junior colleagues by providing on the job training on Audit skills and industry matters</li><li>Understanding our clients’ unique ambitions and needs and demonstrating a dedication to continually improve our services and broaden our business relationships where possible</li><li>Actively tracking developments on financial reporting frameworks (IFRS, and/or US GAAP) to demonstrate exceptional technical expertise to clients and engagement executives</li></ul>&nbsp;Skills and attributes for success<ul><li>Fostering an efficient, innovative and team-oriented working environment</li><li>Demonstrating positive attitude, professionalism, teamwork competences, project management skills</li><li>Illustrating critical thinking and ability to work in a multi-tasking and results-oriented working environment with keen attention to high quality and details</li><li>Using technology to continually enhance service delivery</li></ul>&nbsp;To qualify for the role, you must have<ul><li>Extensive working experience in audits of Industry entities with a proven track record of outstanding performance</li><li>Excellent academic background including a bachelor and/or master’s degree in Accounting, Finance, Economics, Business Administration or other relevant academic major</li><li>Professional accountancy qualification or working towards gaining one (ACCA, ACA, CPA, SOEL)</li><li>Substantial knowledge of Microsoft Office and Outlook applications</li><li>Excellent written and verbal communication skills in Greek and English</li><li>Flexibility to travel in accordance with client and other job requirements both locally and internationally</li></ul>&nbsp;Ideally you will also have<ul><li>Experience with reporting requirements for EU listed companies</li><li>Experience with reporting requirements (SEC, SOX 404) for US listed companies</li><li>Prior working experience in one of the big audit firms</li></ul>&nbsp;What we look forWe are interested in highly motivated candidates with a creative vision and the confidence to make it happen; candidates who can integrate with and influence clients from a varying range of organizations, as part of a diverse and highly driven team. If you are looking to develop your career within a truly dynamic team, where you will make a measurable difference across some of the most prestigious businesses around, this role is for you.&nbsp;Working location: Athens (hybrid)&nbsp;What we offer you &nbsp;Ability to Shape your Future with Confidence by:<ul><li>Developing your professional growth:<ul><li>You'll have unlimited access to educational platforms, EY Badges and EY Degrees, alongside support for certifications. You will experience personalized coaching and feedback, and gain exposure to international projects, through our expansive global network, empowering you to define and achieve your own success.</li><li>Dive into our innovative GenAI ecosystem, designed to enhance your EY journey and support your career growth. These advanced AI tools will empower you to focus on higher-value work and meaningful interactions, enriching your professional experience like never before.</li></ul></li></ul><ul><li>Empowering your personal fulfilment: We focus on your financial, social, mental and physical wellbeing.<ul><li>Our competitive rewards package, depending on your experience, includes cutting-edge technological equipment, ticket restaurant vouchers, a private health and life insurance scheme, income protection and an exclusive EY benefits club card that provides a wide range of discounts, offers and promotions.</li><li>Our flexible working arrangement (hybrid model) is defined based on your own preferences and team’s needs, and we enjoy other initiatives such as summer short Fridays and an EY Day Off.</li><li>Our commitment to a sustainable way of operating, encourages volunteerism, promotes sustainable practices and offers opportunities for you to create a positive societal impact.</li><li>Our pride lies in working at EY as one of the most recognized employers in Greece through our multiple awards received over the last 3 years (Top Employer, Great Place to Work and Best Workplace in Professional Services &amp; Consulting).</li></ul></li></ul><ul><li>Fueling an inclusive culture:&nbsp;We prioritize a diverse, equitable and inclusive environment, where you’ll be embraced for who you are and empowered to use your voice to help others find theirs.</li></ul>&nbsp;Are you ready to shape your future with confidence? Apply today.&nbsp;To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.&nbsp;EY&nbsp;| Building a better working worldEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.&nbsp;Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.&nbsp;EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.#LI-Hybrid #betterworkingworld&nbsp;

Experienced Senior Auditor

At EY, we’re all in to shape your future with confidence.&nbsp;&nbsp;We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.​Being part of EY in Greece means being part of a team which has been announced as Top Employer for the third consecutive year, certified as a Great Place to Work for a second year in a row, and awarded as Best Workplace in Professional Services &amp; Consulting for the first time!&nbsp;At EY, we’ll develop you with future-focused skills and equip you with world-class experiences through&nbsp;coaching and training programs as well as the use of advanced technology and AI. We’ll fuel you and your extraordinary talents in a diverse and inclusive culture&nbsp;of globally connected teams.&nbsp;Join our continuously growing team, which employs over&nbsp;2.600 professionals in Greece, to experience great&nbsp;flexibility&nbsp;under&nbsp;our hybrid&nbsp;operating model&nbsp;across our offices in&nbsp;Athens,&nbsp;Patras, and Thessaloniki&nbsp;and help to build a better working world.&nbsp;&nbsp;The opportunity&nbsp;Your business will only succeed if you build it on a strong foundation and grow it in a sustainable way. At EY, we believe that managing your tax obligations responsibly and proactively can make a critical difference. Our 50,000 talented tax professionals, in more than 150 countries, give you technical knowledge, business experience, consistency and an unwavering commitment to quality service — wherever you are and whatever tax services you need.&nbsp;EY’s more than 400 tax professionals in Greece provide you with deep technical knowledge, both globally and locally, combined with practical, commercial and industry experience. Our talented people, consistent methodologies and unwavering commitment to quality service help you build the strong compliance and reporting foundations and sustainable tax strategies that help your business succeed.&nbsp;&nbsp;Your key responsibilities<ul><li>Ensure that client requests are communicated to the senior-in-charge and addressed on a timely basis</li><li>Identify opportunities and come up with ideas to provide added value to the client</li><li>Secure and enhance client relationships at the appropriate level and present a positive impression of the firm</li><li>Use electronic working papers efficiently, including various software applications and sources of knowledge in an appropriate manner</li><li>Assist in preparing reports that will be delivered to clients and other parties Understand and follow workplace policies and procedures</li><li>Build strong internal relationships with members of the TAX team and other EY services</li><li>Work effectively as a team member, sharing responsibility, providing support, maintaining communication and updating senior team members on progress</li></ul>&nbsp;Skills and attributes for success&nbsp;To qualify for the role you must have&nbsp;<ul><li>University Degree in Business Administration, Banking &amp; Finance, Accounting or Law</li><li>Advanced business writing and verbal communication skills both in Greek and English</li><li>Proficient skills in Microsoft Office</li><li>Excellent analytical and interpersonal abilities</li><li>Strong analytical, problem solving and critical thinking skills</li><li>Completed military obligations (where applicable)&nbsp;</li></ul>&nbsp;&nbsp;Ideally, you’ll also have<ul><li>Postgraduate studies in a related field</li></ul>&nbsp;&nbsp;What we look for&nbsp;What’s most important is that you’re dedicated to working with your colleagues as part of a high-performing team. You’ll need to demonstrate enthusiasm, high motivation and passion to develop fast in a multinational working environment. You’ll need to thrive in picking up new skills and talents as you go, so natural curiosity, a lot of questions and the confidence to speak up when you see something that could be improved are essential. If you’ve got the right combination of technical knowledge and communication skills, this role is for you.&nbsp;&nbsp;Ability to Shape your Future with Confidence by:<ul><li>Developing your professional growth:<ul><li></li></ul><ul><li></li></ul><ul><li>You'll have unlimited access to educational platforms, EY Badges and EY Degrees, alongside support for certifications. You will experience personalized coaching and feedback, and gain exposure to international projects, through our expansive global network, empowering you to define and achieve your own success.</li><li>Dive into our innovative GenAI ecosystem, designed to enhance your EY journey and support your career growth. These advanced AI tools will empower you to focus on higher-value work and meaningful interactions, enriching your professional experience like never before.</li></ul></li></ul><ul><li>Empowering your personal fulfilment: We focus on your financial, social, mental and physical wellbeing.<ul><li></li></ul><ul><li></li></ul><ul><li>Our competitive rewards package, depending on your experience, includes cutting-edge technological equipment, ticket restaurant vouchers, a private health and life insurance scheme, income protection and an exclusive EY benefits club card that provides a wide range of discounts, offers and promotions.</li><li>Our flexible working arrangement (hybrid model) is defined based on your own preferences and team’s needs, and we enjoy other initiatives such as summer short Fridays and an EY Day Off.</li><li>Our commitment to a sustainable way of operating, encourages volunteerism, promotes sustainable practices and offers opportunities for you to create a positive societal impact.</li><li>Our pride lies in working at EY as one of the most recognized employers in Greece through our multiple awards received over the last 3 years (Top Employer, Great Place to Work and Best Workplace in Professional Services &amp; Consulting).</li></ul></li></ul><ul><li>Fueling an inclusive culture:&nbsp;We prioritize a diverse, equitable and inclusive environment, where you’ll be embraced for who you are and empowered to use your voice to help others find theirs.</li></ul>&nbsp;Are you ready to shape your future with confidence? Apply today.&nbsp;To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.&nbsp;&nbsp;EY&nbsp; |&nbsp; Building a better working worldEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.&nbsp;Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.&nbsp;EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.&nbsp;&nbsp;#LI-DNI&nbsp;

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