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Room Service order takers represents the first point of contact to in room dining for all guests and are responsible to coordinate all service requirements addressed to room service department, Primarily responsible for guest orders via phone in order to provide guests with a memorable in-room dining experience, Inputs the orders through Micros, coordinates guest amenities, and organizes guest trays pick-ups on completion of meals in a timely manner Key Duties and Responsibilities<ul><li>Has excellent telephone skills; always adheres to the standard of telephone etiquette and&nbsp; uses the guests name whenever possible.</li><li>Ensures the phones are always covered by a trained staff member during breaks and meal periods</li><li>Ensure that the workplace and surrounding area are kept clean and organized.</li><li>Directly involved in the order taking and order placing process while dealing with guest requests and&nbsp; orders, courteously, efficiently and promptly</li><li>Input Guest orders in Micros and issue guest check for each order</li><li>Double checks each order to insure it is correct and complete</li><li>Ensure all special guest requests are very well explained to the kitchen via Micros.</li><li>In case of guests with dietary restrictions inform the Chef and all person concerned accordingly</li><li>Monitor guest orders and ensure that all guest orders are delivered within the quoted time.</li><li>Coordinate with housekeeping for pick-up of guest trays after completion of guest meals &amp;&nbsp; maintain the pick-up log and follow up with service staff for tray pick-ups.</li><li>Coordinate guest amenities with kitchen team and follow up with front desk and</li><li>Housekeeping of any room changes, cancelations, do not disturb rooms.</li><li>Be thoroughly familiar with all F&amp;B outlet menus, ingredients and method of preparation&nbsp; for each dish, wine list, as well as hours of operation for all the outlets</li><li>Be knowledgeable of all services, facilities and products offered by the hotel.</li><li>Accurately take F&amp;B orders by means of Phone, ensure that guest name, room number,&nbsp; time of order and delivery timings are clearly registered.</li><li>Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service always</li><li>Display excellent conversation skills and always selling techniques</li><li>Communicate with the kitchen regarding menu questions, the length of wait and product availability</li><li>If the order has not been sent by the expected time, a call must be placed to the guest to apologies and&nbsp; re-evaluate the delivery time.</li><li>Perform any other assigned reasonable duties and responsibilities as assigned by supervisor/Manager</li><li>Flexible to work in other areas when required by the immediate supervisor/IRD Manager</li><li>Is familiar with various forms and communication essential to IRD operations (amenity forms,&nbsp; cakes, flowers etc.), informing all departments involved</li><li>Assist the IRD staff during peak times and help in coordinating and setting up MEP.</li><li>Takes the initiative to complete various tasks and assists colleagues during slow periods (polish silverware, glasses, folding napkins. etc.)</li><li>Maintain guest history (allergies, preferences etc)</li></ul> Skills, Experience &amp; Educational Requirements<ul><li>High school diploma or equivalent preferred.</li><li>Minimum 2 years of relevant experience</li><li>Excellent knowledge of English</li><li>Excellent oral communication skills required.</li><li>Positive interpersonal skills required.</li></ul>&nbsp; What we offer:<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>

In Residence Dining, Order Taker | One&Only Aesthesis, Athens (18959)

Runner is responsible for providing professional and customer focused service to our guests, ensuring their dining experience will become a memorable experience. Key Duties and Responsibilities<ul><li>They consistently offer professional, friendly and engaging services.</li><li>Organize table settings and maintain tables dirt-free and tidy</li><li>Always maintain pleasant interaction with guests</li><li>To report for duty punctually, in full uniform according to appearance and grooming standards</li><li>Follow directions from the Waiter/Waitress to ensure exceptional guest service</li><li>Constructively cooperate with other serving specialists and the kitchen department to reassure quality of services</li><li>Preserve the workstation organized and stocked to better accommodate the needs of the Waiter/Waitress and of our guests</li><li>Always follow strict hygiene procedures along with the Food &amp; Beverage regulations&nbsp;</li><li>To be responsible for handling all equipment and supplies.</li><li>Perform any side-work as requested</li></ul> Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>Minimum 1 year experience in a restaurant or catering institution with recognized high standards.</li><li>Good communication skills&nbsp;</li><li>Good knowledge of English</li><li>Experience with Micros is a plus</li><li>Experience in a luxury resort would be an advantage but not a requirement.</li></ul>&nbsp; What we offer:<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Restaurant Runner | Sumosan | One&Only Aesthesis, Athens (18976)

There is currently a job opening for “Business Lounge Customer Services Agent”&nbsp;in Athens International Airport. First impressions count, so a friendly, courteous, and efficient person is what we are looking for to meet and greet our customers. If you have a passion for making people feel welcome and take pride in providing outstanding customer experience, this role is for you.&nbsp;What you will do:<ul><li>Welcome customers upon entrance and confirm their eligibility for access</li><li>Guide customers through the product and services offered in the Lounge as well as the available areas and the seats availability</li><li>Act as the point of reference for customers who need assistance or information about their journey or travel arrangements</li><li>Demonstrate extensive knowledge of the premises and the airport to make the most suitable recommendations and/or provide precise answers to customers concerning their journey</li><li>Understand customer’s needs and provide them with personalized solutions</li><li>Demonstrate excellent knowledge of our products offering and our Loyalty scheme</li><li>Upsell additional services, when appropriate</li><li>Respond to clients’ complaints in a timely and professional manner finding the appropriate solution</li><li>Liaise with our housekeeping staff to ensure all areas are clean, tidy, and fully furnished to accommodate customers’ needs</li><li>Liaise with our catering suppliers to ensure customer satisfaction from the buffet and offerings</li></ul>&nbsp;You fit, if you cover the following&nbsp;requirements:<ul><li>Bachelor’s degree</li><li>Proven experience in customer service will be considered an asset</li><li>Fluency in oral and written Greek and English</li><li>Flexible to work on shifts&nbsp;</li></ul>&nbsp;And you have&nbsp;competence&nbsp;in:<ul><li>Communicating effectively in a structured manner</li><li>Multitasking and time-management</li><li>Resolving issues with a customer-focused orientation</li><li>Teamwork and collaboration</li><li>Thinking in a proactive way</li><li>Following company’s rules and procedures, demonstrating commitment</li><li>Flexibility and adaptability</li></ul>&nbsp;If you pursue your career journey with AEGEAN, on top of a challenging job, we offer:<ul><li>A working environment where you feel valued and appreciated</li><li>Excellent career and development opportunities within the organization</li><li>Flight tickets</li><li>Private health insurance scheme</li></ul>&nbsp;If this looks like an interesting opportunity for you,send us your application now!

Business Lounge Customer Services Agent (based in Athens)

Η&nbsp;UNISON Human Resources AE, εταιρεία εύρεσης και διαχείρισης Ανθρωπίνου Δυναμικού, ζητά για λογαριασμό Ξενοδοχείου 5 αστέρων:&nbsp;Σερβιτόρο &amp; Β.ΣερβιτόρουΠεριοχή: ΑθήναΚωδικός Θέσης (ΣΕΡ25)&nbsp;Βασικές αρμοδιότητες:<ul><li>Εξυπηρέτηση πελατών</li><li>Προετοιμασία πρωινών</li></ul>Προφίλ υποψηφίων:<ul><li>&nbsp;Απαραίτητη προϋπηρεσία 1-3 έτη σε ξενοδοχεία&nbsp;4 ή 5 αστέρων</li><li>&nbsp;Καλή γνώση Αγγλικών (επίπεδο Lower)</li><li>&nbsp;Βιβλιάριο Υγείας Ξενοδοχοϋπαλλήλων ή Πιστοποιητικό Υγείας</li><li>&nbsp;Ευελιξία σε βάρδιες</li><li>&nbsp;Επαγγελματική εμφάνιση και συμπεριφορά</li><li>&nbsp;Ομαδικό πνεύμα εργασίας</li></ul>Προσφέρονται:<ul><li>Άμεση πρόσληψη</li><li>Διαρκής εκπαίδευση</li><li>Άριστο περιβάλλον εργασίας</li><li>Προοπτικές εξέλιξης</li></ul>

Σερβιτόρος & Β.Σερβιτόρου – Waiter & Waiter assistant

A hostess or host greets customers as they enter a restaurant, takes their reservation or puts them on a waiting list, gives them menus and escort them to their seat. They also handle phone calls and customer queries about the restaurant and menu and assist various restaurant staff when necessary. He/she will work closely with the Culinary and Beverage teams to ensure One&amp;Only service standards exceed the experience of the guest. Key Duties and Responsibilities<ul><li>Greeting guests as they enter and putting them on a waiting list as necessary.</li><li>Providing guests with menus and answering any initial questions.</li><li>Seating guests at tables or in waiting areas.</li><li>Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.</li><li>Engaging with guests to ensure they're happy with food and service.</li><li>Responding to complaints and helping to resolve them.</li><li>Answering phone calls, taking reservations and answering questions.</li><li>A knowledge of the menu.</li><li>Helping with other positions in the restaurant as needed.</li><li>Providing great customer service.</li><li>To assist with any other duties that are required by the members of the management team.</li></ul>Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>At least 2 years’ experience</li><li>Excellent Communication skills</li><li>Excellent knowledge of English</li><li>Workplace training from within a high standard hotel environment.</li><li>Knowledge of catering operations and beverage practices within the catering industry. &nbsp;</li><li>Experience in a luxury resort would be an advantage but not a requirement.</li></ul>What We Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>

Hostess | Ora By Ettore Botrini | One&Only Aesthesis, Athens (18938)

Server is responsible to provide professional and customer focused service to our guests, ensuring their dining experience will become a memorable experience.&nbsp;&nbsp;Key Duties and Responsibilities<ul><li>Consistently offer professional, friendly and engaging services.</li><li>Organize table settings and maintain tables dirt-free and tidy</li><li>Maintain pleasant interaction with guests at all times</li><li>To report for duty punctually, in full uniform according to appearance and grooming standards</li><li>Follow directions from the Waiter/Waitress in order to ensure exceptional guest service</li><li>Constructively cooperate with other serving specialists and the kitchen department to reassure quality of services</li><li>Preserve the workstation organized and stocked in order to better accommodate the needs of the Waiter/Waitress and of our guests</li><li>Always follow strict hygiene procedures along with the Food &amp; Beverage regulations&nbsp;</li><li>To be responsible for handling of all equipment and supplies.</li><li>Perform any side-work as requested</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements<ul><li>Good communication skills&nbsp;</li><li>Good knowledge of English</li><li>Minimum 1 year experience in a restaurant or catering institution with recognized high standards.</li><li>Experience with Micros is a plus</li><li>Experience in luxury resort would be an advantage but not a requirement.</li><li>&nbsp;</li></ul>What We Offer•&nbsp;&nbsp;&nbsp;A dynamic and collaborative work environment in a world-class luxury resort.•&nbsp;&nbsp;&nbsp;Career growth opportunities within One&amp;Only Resorts.•&nbsp;&nbsp;&nbsp;Continuous training and professional development.•&nbsp;&nbsp;&nbsp;Competitive salary and benefits package.•&nbsp;&nbsp;&nbsp;Private health insurance.•&nbsp;&nbsp;&nbsp;Exclusive discounts at partner businesses.

Θέσεις Εργασίας Customer Service Representative Στερεά Ελλάδα, Εστίαση

in residence dining, order taker | one&only aesthesis, athens (18959)

One&Only Resorts

restaurant runner | sumosan | one&only aesthesis, athens (18976)

One&Only Resorts

business lounge customer services agent (based in athens)

Aegean Airlines

σερβιτόρος & β.σερβιτόρου – waiter & waiter assistant

UNISON

hostess | ora by ettore botrini | one&only aesthesis, athens (18938)

One&Only Resorts

waiter | manko | one&only aesthesis (10491)

One&Only Resorts

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