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Aoristou

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At Kinsen Hellas, we are always looking for passionate people to join our team. You’ll be part of the Customer Service team.&nbsp;#YourRole in more detail&nbsp;<ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns.</li><li>Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.</li><li>Management and resolve customer complaints.</li><li>Route calls to appropriate resources.</li><li>Build sustainable relationships and engage customers by taking the extra mile.</li><li>Manage incoming clients’ requests and leads.</li><li>Make sure that all prospects/clients data are registered in our systems.</li><li>Conduct all necessary administrative tasks to complete the sales cycle process.</li><li>Handle all client’s requests and complaints.</li><li>Develop internal and external relationships with customers and clients.</li><li>Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.</li><li>Provide customers the complete vehicle information with costs, terms, and conditions.</li></ul>&nbsp;𝐖𝐡𝐚𝐭 𝐰𝐢𝐥𝐥 𝐲𝐨𝐮 𝐛𝐫𝐢𝐧𝐠&nbsp;<ul><li>1-3 years previous experience in a customer support role.</li><li>Fluency in both written and spoken English.</li><li>Fluency in foreign languages will be considered a strong asset</li><li>Familiarity with CRM systems and practices.</li><li>Bachelor’s degree will be considered an asset.</li><li>Excellent utility of MS Office.</li><li>Strong phone and verbal communication skills along with active listening.</li><li>Customer focus.</li><li>Ability to multi-task, set priorities and manage time effectively.</li><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns.</li></ul>&nbsp;𝐊𝐢𝐧𝐬𝐞𝐧 𝐇𝐞𝐥𝐥𝐚𝐬 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬On top of the challenging work environment, we are offering:💸Competitive salary package and bonus scheme.👩‍⚕️ Health and life insurance for you and your family.🏢 Modern facilities, onsite occupational doctor and indoor parking📚 We want you to grow with us! We provide you access to our online training platform where you can study topics for your personal and professional growth!⭐Clear career paths &amp; a developmental 360° feedback framework.🎉Financially supporting employees’ post-graduation studies, marriages and newborns.💰 Discounts on our company’s products🏃‍♀️ A variety of company activities and family perks.&nbsp;𝐓𝐡𝐢𝐧𝐤 𝐰𝐞 𝐦𝐚𝐭𝐜𝐡? 𝐉𝐨𝐢𝐧 𝐮𝐬!&nbsp;𝐄𝐪𝐮𝐚𝐥 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲 𝐄𝐦𝐩𝐥𝐨𝐲𝐞𝐫At Kinsen Hellas we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed. We pride ourselves on being a company represented by people of all different backgrounds and orientations, ensuring equal opportunities, treatment, and consideration to all candidates. Employment at Kinsen Hellas is based solely on a person’s merit and qualifications. We are committed to providing equal employment, treatment, and consideration to all candidates regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.&nbsp;#WeDriveYourDreams*Kindly note that due to the large volume of applications we are receiving, we will only contact candidates whose profiles solely correspond to the job requirements listed above.&nbsp;𝐀𝐥𝐥 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐫𝐞 𝐜𝐨𝐧𝐬𝐢𝐝𝐞𝐫𝐞𝐝 𝐬𝐭𝐫𝐢𝐜𝐭𝐥𝐲 𝐜𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐭𝐢𝐚𝐥

Customer Service Agent

Being a Customer Care Executive is a role combining front office and back office duties for both drivers and passengers using Freenow. You face users and turn them into the most passionate Freenow lovers, looking for unique and exciting ways to solve problems. You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.Shifts: 8h per day, Monday to Sunday (incl. Bank Holidays), with 2 days off per weekYOUR DAILY ADVENTURES WILL INCLUDE:<ul><li>Deliver high-quality support via calls, emails and messenger platforms</li><li>Be a passionate advocate for riders and drivers while answering any questions that come your way</li><li>Triage issues and escalate them when necessary</li><li>Cooperate with other departments to assist inside projects and resolve technical issues</li></ul>Our Tools: Google Suite | Microsoft Office | Zendesk&nbsp;TO BE SUCCESSFUL IN THIS ROLE:<ul><li>Initial experience in customer support&nbsp;</li><li>The ability to speak, read and write Spanish and English any other language is a plus - Please submit your application in English</li><li>Good problem solving and active listening skills</li><li>Ability to multitask and perform effectively under pressure</li><li>Detail-oriented, proactive in process improvements</li></ul>BENEFITS &amp; PERKS IN A NUTSHELL:<ul><li>Flexible working arrangements</li></ul><ul><li>LinkedIn Learning</li></ul><ul><li>Sabbatical &amp; special leave policies</li></ul><ul><li>WeRoad partnership</li></ul><ul><li>Birthday, 24th + 31st December off</li></ul><ul><li>Short term EU work policy</li></ul><ul><li>Mobility Credit</li></ul><ul><li>Health Insurance</li></ul><ul><li>Employee assistance program</li></ul>&nbsp;

Customer Care Executive (Spanish, Greek and English

As an Online Commercial Support Agent, you will provide 1st level support to the customers for online products, focusing in excellent customer service in all inbound &amp; outbound player requests.&nbsp;Your day to day will include:<ul><li>Providing excellent customer support to online players for issues regarding online services and products, addressing their requests in response to inbound calls and emails and according to processes.</li><li>Assisting in problem resolution and preparing real life use cases for future reference.</li><li>Escalating complex cases received from online players to the internal stakeholders for further investigation and following up their resolution.</li><li>Collecting input from the online players’ communication to enrich the common knowledge base with identified best resolution practices.</li><li>Adhering to OPAP processes and standards regarding responsible gaming and player protection.</li><li>Resolving any complaints raised by customers in a polite and friendly manner turning their complaint into feedback.</li><li>Liaising on the spot with KYC CS Agents to resolve and issues related with KYC queries during the live contact.</li><li>Escalating to the CS Administration any indication of widespread incident based on customer communication (i.e. report by customers that they cannot login).</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>Bachelor's degree in any business-related discipline</li><li>Hands on experience in a similar role within a customer support team</li><li>Solid customer service skills with willingness to go the extra mile in order to deliver to the customer</li><li>Strong interpersonal and communication skills</li><li>Good knowledge of MS Office</li><li>Excellent command of English &amp; Greek</li><li>Familiarity with the gaming industry will be considered an asset</li></ul>&nbsp;&nbsp;What’s&nbsp;in it for you?&nbsp;🚀 An award-winning working environment &nbsp;💸 Competitive salary package and bonus scheme &nbsp;🩺&nbsp;Health insurance coverage, Pension Plan and Annual Health Checkup &nbsp;💻&nbsp;Hybrid working model &nbsp;🏢 State of the art facilities including gym&nbsp;&amp;&nbsp;restaurant&nbsp;🎓 Continuous learning powered by Allwyn Academy &nbsp;💼 Internal career opportunities &nbsp;👪&nbsp;Family Support incl. daycare&nbsp;voucher&nbsp;and assisted reproduction&nbsp;voucher&nbsp;🌱 Volunteering program, including 2 extra days off to give back&nbsp;💪 Well-Being Program incl. sports teams, nutritionist &amp; psychologist services, Employee Assistance line and more&nbsp;🗓️ Allwyn Day - one extra day off&nbsp;&nbsp;🍴 Monthly food allowance&nbsp;&nbsp;🚌&nbsp;Shuttle service for easy commute to our offices&nbsp;🛍️ Exclusive employee discounts across a range of partners ️&nbsp;

Online Commercial Support Agent (3910)

Απαιτούμενα Προσόντα:<ul><li>Πτυχίο Ανώτερης/Ανώτατης Σχολής επιθυμητό</li><li>Απαραίτητη προϋπηρεσία σε αντίστοιχη θέση, κατά προτίμηση στον Τομέα της Υγείας</li><li>Ευχέρεια στη χρήση Η/Υ</li><li>Καλή γνώση της Αγγλικής Γλώσσας</li><li>Δυνατότητα απασχόλησης σε κυλιόμενες βάρδιες</li></ul>

ΥΠΑΛΛΗΛΟΣ ΤΗΛΕΦΩΝΙΚΟΥ ΚΕΝΤΡΟΥ

We are currently looking for a Outbound Retention Supervisor to join our&nbsp;B2C team&nbsp;as part of our&nbsp;Fully Integrated Energy Utility Division based in&nbsp;Paiania.&nbsp;By joining this role, you will play a key part in ensuring the smooth operation and performance of the Retention team. You will be responsible for coordinating daily activities, coaching team members, and driving retention campaigns to achieve business goals and enhance customer loyalty.Your role will encompass:<ul><li>Monitoring and optimizing Retention campaigns to achieve performance targets.</li><li>Coordinating daily team activities to ensure efficiency and goal alignment.</li><li>Coaching and developing team members to maximize performance.</li><li>Tracking KPIs and preparing performance reports and insights.</li><li>Evaluating team performance and implementing improvement plans.</li><li>Ensuring compliance with company policies and procedures.</li><li>Supporting recruitment, onboarding, and training of new hires.</li><li>Collaborating with internal stakeholders and providing customer &amp; market feedback.</li></ul>What you will bring to the role:<ul><li>Bachelor’s degree in Business Administration or related field.</li><li>2+ years of experience in Call Center Operations or similar role.</li><li>Strong communication and interpersonal skills.</li><li>Customer-centric and results-driven mindset.</li><li>Proven coaching and team leadership abilities.</li><li>Analytical thinking with experience in reporting and BI tools.</li><li>Proficiency in MS Office (especially Excel and PowerPoint).</li><li>Flexibility, adaptability, and problem-solving skills.</li></ul>Share the same Value Based Behaviors:&nbsp;&nbsp;<ul><li>People &amp; Personal growth.&nbsp;&nbsp;</li><li>Results orientation &amp; Safety excellence.&nbsp;&nbsp;</li><li>Collaboration &amp; Trust.&nbsp;&nbsp;</li><li>Empathy &amp; Effective communication.&nbsp;&nbsp;</li><li>Flexibility &amp; Adaptability.</li></ul>&nbsp;Your Benefits:<ul><li>Competitive remuneration package.&nbsp;</li><li>Ticket Restaurant.</li><li>Preferential household electricity plan.&nbsp;</li><li>Group Health Insurance program.&nbsp;</li><li>Pension Plan.&nbsp;</li></ul>&nbsp;

Outbound Retention Supervisor

Αυτή τη στιγμή αναζητούμε Customer Care Agent για να ενταχθεί στην ομάδα Customer Excellence, η οποία αποτελεί μέρος της Διεύθυνσης Fully Integrated Energy Utility, στα γραφεία μας στην Παιανία.Με την ένταξή σας σε αυτή τη θέση, θα διαδραματίσετε σημαντικό ρόλο στη βελτίωση της εμπειρίας των πελατών, στην ανάπτυξη μακροχρόνιων σχέσεων και στην παροχή υψηλού επιπέδου υποστήριξης που ενισχύει την αφοσίωση των πελατών και την ανάπτυξη της εταιρείας.Οι αρμοδιότητές σας θα περιλαμβάνουν:<ul><li>Διαχείριση εισερχόμενων αιτημάτων μέσω όλων των καναλιών εξυπηρέτησης πελατών (εισερχόμενες κλήσεις, email, social media).</li><li>Καταχώριση όλων των απαραίτητων στοιχείων πελατών στο σύστημα CRM της εταιρείας.</li><li>Διαχείριση παραπόνων πελατών μέσω όλων των σημείων επικοινωνίας, σύμφωνα με τις διαδικασίες της εταιρείας.</li><li>Πραγματοποίηση εξερχόμενων κλήσεων κατά τη διάρκεια του κύκλου ζωής του πελάτη.</li><li>Εργασία σε βάρδιες σύμφωνα με το ωράριο λειτουργίας της Εξυπηρέτησης Πελατών.</li></ul>Τι προσφέρετε εσείς στον ρόλο:<ul><li>Ιδανικά, τουλάχιστον 1 έτος εμπειρίας σε call center· εμπειρία στον Ενεργειακό Τομέα ή στην Παροχή Υπηρεσιών θα θεωρηθεί επιπλέον προσόν.</li><li>Ευελιξία στο ωράριο εργασίας.</li><li>Άριστη γνώση Αγγλικών, τόσο στον γραπτό όσο και στον προφορικό λόγο.</li><li>Εξαιρετικές επικοινωνιακές και διαπραγματευτικές δεξιότητες.</li><li>Καλή γνώση τεχνολογίας, συμπεριλαμβανομένων Η/Υ, εφαρμογών λογισμικού και τηλεφωνικών συστημάτων.</li></ul>Να μοιράζεστε τις ίδιες αξίες και συμπεριφορές:<ul><li>Ανθρωποκεντρική προσέγγιση &amp; προσωπική ανάπτυξη.</li><li>Προσανατολισμός στα αποτελέσματα &amp; αριστεία στην ασφάλεια.</li><li>Συνεργασία &amp; εμπιστοσύνη.</li><li>Ενσυναίσθηση &amp; αποτελεσματική επικοινωνία.</li><li>Ευελιξία &amp; προσαρμοστικότητα.</li></ul>Παροχές:<ul><li>Ανταγωνιστικό πακέτο αποδοχών.</li><li>Ομαδικό πρόγραμμα ασφάλισης υγείας.</li><li>Έκπτωση στον λογαριασμό ηλεκτρικού ρεύματος της κατοικίας.</li><li>Περιβάλλον συνεργασίας, δημιουργικότητας και καινοτομίας: υιοθετούμε ευέλικτα μοντέλα συνεργασίας για την επίτευξη γρήγορων αποτελεσμάτων και αυξημένης παραγωγικότητας.</li></ul>

Θέσεις Εργασίας Στερεά Ελλάδα, Κέντρο Εξυπηρέτησης / Call Center

customer service agent

Kinsen Hellas

customer care executive (spanish, greek and english

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online commercial support agent (3910)

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υπαλληλος τηλεφωνικου κεντρου

Metropolitan General

outbound retention supervisor

Metlen

customer care agent

Metlen

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