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We are looking for a highly driven, analytical, and commercially focused&nbsp;Key Account Specialist&nbsp;to support the management of our Modern Trade customers. This role plays a critical part in executing commercial plans, driving strong customer relationships, and ensuring the flawless implementation of agreements and promotional activities. You will collaborate closely with Key Account, Trade Marketing, Supply Chain, Finance, and Field Sales teams to deliver results that support growth and operational excellence.&nbsp;Responsibilities:<ul><li>Support the creation, negotiation, and execution of commercial agreements for retailers in collaboration with the Group Key Account Manager.</li><li>Fully manage designated national retail accounts and act as the main point of contact.</li><li>Collaborate with Area Sales Managers to close and execute agreements with regional/local retailers.</li><li>Participate in designing annual promo packs, tailor‑made activities, and retailer-specific visibility plans (leaflets, in-store activations, TV exposure).</li><li>Negotiate in-store visibility to maximize product exposure.</li><li>Act as the key liaison between Key Accounts and Field Sales to ensure perfect execution of agreed activities.</li><li>Monitor stock allocation for promo SKUs, track sell-in, and manage daily ordering to avoid out-of-stock situations.</li><li>Analyze customer and market data (PowerBI, SAP, Nielsen) to generate insights that support category growth and improve performance.</li><li>Support the development and execution of Sales Plans and Joint Value Creation Plans for assigned retailers.</li><li>Manage e-retail operations for designated accounts (content accuracy, promo execution, stock replenishment).</li><li>Propose distribution expansion, support new product launches, and identify category opportunities based on market trends.</li><li>Provide clear reporting on customer performance, promo effectiveness, and results to enable data-driven commercial decisions.</li></ul>&nbsp;&nbsp;Requirements:<ul><li>Bachelor’s degree in Business Administration, Economics, Marketing, or a related field.</li><li>3+ years of sales experience, preferably in FMCG and particularly in retail or Modern Trade environments.</li><li>Strong commercial acumen with the ability to understand shopper behavior and customer needs.</li><li>Excellent negotiation and stakeholder management skills.</li><li>Strong analytical capability with proficiency in insights generation.</li><li>High level of comfort with digital tools: MS Office, Power BI, SAP.</li><li>Ability to work under pressure and manage multiple priorities within tight deadlines.</li><li>Strong interpersonal skills and ability to build and sustain long-term customer relationships.</li><li>Team-oriented mindset with the ability to collaborate effectively across departments.</li><li>Fluency in Greek and English.</li></ul>&nbsp;What We Offer:<ul><li>A dynamic role with high visibility and strategic impact within a leading FMCG organization.</li><li>A collaborative, inclusive, and performance-driven working environment.</li><li>Continuous learning and development opportunities, including exposure to best-in-class planning practices.</li><li>Competitive compensation and benefits package.</li><li>The opportunity to be part of an organization that genuinely invests in its people and promotes a culture of belonging and equal opportunity.&nbsp;&nbsp;</li></ul>

Key Account Specialist - Modern Trade

The &nbsp;Key Accounts Coordinator plays a central role within the Commercial Department, ensuring the seamless execution of all operational processes related to &nbsp;Key Account Management. The position supports the &nbsp;Key Accounts team by managing client requests, maintaining high-quality service standards, and contributing to the overall strength of the commercial relationship in a 360° approach.The role works closely with &nbsp;Key Account Executives and the Head of &nbsp;Key Accounts to deliver exceptional client experience and ensure operational excellence.Key Responsibilities:<ul><li>Client Support &amp; Relationship Management<ul><li>Respond promptly and professionally to all incoming calls and email requests.</li><li>Support holistically the &nbsp;Key Accounts Executive</li><li>Manage and follow up on client requests end-to-end, ensuring timely and accurate resolution.</li><li>Build and maintain strong, professional relationships with key client contacts.</li><li>Handle and resolve client complaints efficiently while ensuring a positive customer experience.</li><li>Promote, support, and train clients via our corporate digital tools.</li><li>Coordinate with internal departments to ensure the smooth handling of client needs and issues.</li><li>Assist with the preparation and coordination of client meetings and events.</li><li>Log all client interactions in the CRM system, ensuring data accuracy and completeness.</li><li>Identify areas requiring escalation and ensure critical matters are addressed appropriately.</li></ul></li></ul><ul><li>Operational Excellence<ul><li>Prepare and send client proposals/RFPs within agreed timelines.</li><li>Ensure accurate and timely order entry in our internal systems.</li><li>Support the preparation and submission of annual client credit lines.</li><li>Maintain up-to-date sales and customer data in all relevant information systems.</li><li>File and organize all client-related documentation in line with company standards.</li><li>Adhere to company policies, communication guidelines, and brand standards.</li></ul></li></ul><ul><li>Monitoring &amp; Reporting<ul><li>Meet all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).</li><li>Support the generation and delivery of reports to clients with accuracy and within deadline.</li></ul></li></ul>Qualifications &amp; Skills:<ul><li>Previous experience in customer support, preferably in a B2B environment.</li><li>Strong customer service and communication skills across phone and email channels.</li><li>Fast and accurate typing skills.</li><li>Strong numerical ability and basic financial literacy.</li><li>Proficiency with CRM tools and related business applications.</li><li>Familiarity with administrative and support processes.</li><li>Strong IT literacy across MS Office and digital platforms.</li><li>High emotional intelligence (EQ).</li><li>Good command of written and spoken English.</li><li>Excellent verbal and written communication skills.</li><li>Strong interpersonal skills with the ability to build trust and maintain long-term client relationships.</li><li>Strong active listening abilities.</li><li>Solid organizational skills, including data management and document handling.</li><li>Ability to negotiate and influence when needed.</li><li>Empathy and the ability to understand different perspectives.</li><li>Capability to remain calm and effective under pressure or in stressful situations.</li></ul>

Key Accounts Coordinator JR_10038649

The International Key Accounts Coordinator plays a central role within the Commercial Department, ensuring the seamless execution of all operational processes related to International Key Account Management. The position supports the International Key Accounts team by managing client requests, maintaining high-quality service standards, and contributing to the overall strength of the commercial relationship in a 360° approach.The role works closely with International Key Account Executives and the Head of International Key Accounts to deliver exceptional client experience and ensure operational excellence. &nbsp;Key Responsibilities:<ul><li>Client Support &amp; Relationship Management<ul><li>Respond promptly and professionally to all incoming calls and email requests.</li><li>Support holistically the International Key Accounts Executive</li><li>Manage and follow up on client requests end-to-end, ensuring timely and accurate resolution.</li><li>Build and maintain strong, professional relationships with key client contacts.</li><li>Handle and resolve client complaints efficiently while ensuring a positive customer experience.</li><li>Promote, support, and train clients via our corporate digital tools.</li><li>Coordinate with internal departments to ensure the smooth handling of client needs and issues.</li><li>Assist with the preparation and coordination of client meetings and events.</li><li>Log all client interactions in the CRM system, ensuring data accuracy and completeness.</li><li>Identify areas requiring escalation and ensure critical matters are addressed appropriately.</li></ul></li></ul><ul><li>Operational Excellence<ul><li>Prepare and send client proposals/RFPs within agreed timelines.</li><li>Ensure accurate and timely order entry in our internal systems.</li><li>Support the preparation and submission of annual client credit lines.</li><li>Maintain up-to-date sales and customer data in all relevant information systems.</li><li>File and organize all client-related documentation in line with company standards.</li><li>Adhere to company policies, communication guidelines, and brand standards.</li></ul></li></ul><ul><li>Monitoring &amp; Reporting<ul><li>Meet all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).</li><li>Support the generation and delivery of reports to clients with accuracy and within deadline.</li></ul></li></ul>Qualifications &amp; Skills:<ul><li>Previous experience in customer support, preferably in a B2B environment.</li><li>Strong customer service and communication skills across phone and email channels.</li><li>Fast and accurate typing skills.</li><li>Strong numerical ability and basic financial literacy.</li><li>Proficiency with CRM tools and related business applications.</li><li>Familiarity with administrative and support processes.</li><li>Strong IT literacy across MS Office and digital platforms.</li><li>High emotional intelligence (EQ).</li><li>Good command of written and spoken English.</li><li>Excellent verbal and written communication skills.</li><li>Strong interpersonal skills with the ability to build trust and maintain long-term client relationships.</li><li>Strong active listening abilities.</li><li>Solid organizational skills, including data management and document handling.</li><li>Ability to negotiate and influence when needed.</li><li>Empathy and the ability to understand different perspectives.</li><li>Capability to remain calm and effective under pressure or in stressful situations.</li></ul>

International Key Accounts Coordinator JR_10038628

Θέσεις Εργασίας Στερεά Ελλάδα, Εταιρικές Πωλήσεις - Σελίδα 5

key account specialist - modern trade

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key accounts coordinator jr_10038649

Ayvens

international key accounts coordinator jr_10038628

Ayvens

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