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At EY, we’re all in to shape your future with confidence.We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Being part of EY in Greece means being part of a continuously growing team, which has been announced as Top Employer for the fourth consecutive year, certified as a Great Place to Work for the third year in a row, and awarded as Best Workplace in Professional Services &amp; Consulting for the second consecutive time, for our almost 3,000 professionals!At EY, we’ll develop you with future-focused skills and equip you with world-class experiences through coaching and training programs as well as the use of advanced technology and AI. We’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected&nbsp;teamsJoin us as we commemorate 100 years of EY in Greece this year. Experience great flexibility under our hybrid operating model across our offices in Athens, Patras, Thessaloniki and Crete and contribute to building a better working world.&nbsp;The opportunityWe are looking for a highly motivated IT Presales Consultant &amp; Service Manager to support the expansion of our international Government &amp; Public Sector (GPS) portfolio across Europe and global markets. The ideal candidate combines presales excellence, service-delivery oversight, and business development capabilities. You will work with international EY teams, government agencies, and publicsector organizations to shape large-scale digital transformation initiatives spanning eGovernment, public fi nance, justice, education, digital identity, cloud transformation, and national- scale platforms. This role requires strong communication skills, understanding of public-sector procurement, and the ability to translate complex technology solutions into clear business value for government stakeholders.Your key responsibilitiesInternational Business Development (Government &amp; Public Sector)<ul><li>Identify new opportunities across EU institutions, national governments, agencies, and&nbsp;international organizations.</li></ul><ul><li>Support market development initiatives, go-to-market planning, and&nbsp;strategic account growth.</li><li>Participate in client meetings, capability presentations, and solution workshops with&nbsp;international stakeholders.</li></ul><ul><li>Collaborate with EY teams across Europe to coordinate multi-country&nbsp;pursuits.</li></ul>IT Presales &amp; Solution Definition<ul><li>Lead or coordinate presales cycles for international GPS tenders, including RFPs, RFIs, RFQs,&nbsp;and framework agreements.</li></ul><ul><li>Analyze technical specifications, identify risks, and defi ne winning solution strategies.</li><li>Work with architects, SMEs, delivery teams, and commercial teams to shape comprehensive&nbsp;solution proposals.</li></ul><ul><li>Prepare technical narratives, delivery methodologies, work plans, roadmaps, and value&nbsp;propositions tailored to public-sector needs.</li></ul>&nbsp;Proposal Management &amp; Content Development<ul><li>Structure and manage end-to-end proposal deliverables to ensure compliant, high-quality&nbsp;submissions.</li></ul><ul><li>Drive the creation of technical content, service descriptions, governance models, SLAs/OLAs,&nbsp;and implementation approaches.</li></ul><ul><li>Facilitate reviews, consolidate inputs, and ensure clarity and consistency across contributions.</li><li>Support oral presentations, demonstrations, and evaluation processes.</li></ul>Service Management &amp; Client Relationship Support<ul><li>Oversee service delivery frameworks for ongoing public-sector engagements.</li><li>Monitor SLAs, performance indicators, risk logs, issues, and client satisfaction.</li><li>Coordinating with delivery leads to ensure smooth transition from presales to implementation&nbsp;and operational phases.</li></ul><ul><li>Support governance reporting, steering committees, and continuous service improvementinitiatives.</li></ul>Cross-Functional Collaboration<ul><li>Work closely with consulting, technology, engineering, cybersecurity, and managed servicesteams.</li></ul><ul><li>Ensure proposals and services align with EY quality standards, delivery models, and financial&nbsp;frameworks.</li></ul><ul><li>Collaborate with international teams to leverage reusable assets, accelerators, and best&nbsp;practices.</li></ul>Skills and attributes for success<ul><li>Bachelor’s or master’s degree in engineering, Computer Science, Information Systems, Public,&nbsp;Administration, or related field.</li></ul><ul><li>5+ years of experience in pre-sales, service management, solution consulting, or public-sector&nbsp;IT delivery.</li></ul>Strong understanding of:<ul><li>Digital government platforms</li><li>Public-sector processes, standards, and procurement</li><li>Cloud and application modernization</li><li>Enterprise architecture &amp; integration</li><li>Service management frameworks (ITIL or similar)</li><li>Experience in RFP/RFQ management and proposal writing for government clients.</li><li>Excellent communication skills, especially with senior public officials and international&nbsp;stakeholders.</li><li>Strong organizational abilities, attention to detail, and ability to manage&nbsp;complex multi-country pursuits.</li><li>Ability to work effectively in international, multicultural environments.</li></ul>What we look forWe value professionals who can combine technology fluency, public-sector understanding, and business development mindset. If you want to contribute to major digital transformation initiatives across. European and international government ecosystems, this role gives you the opportunity to make real impact.Ability to Shape your Future with Confidence by: Developing your professional growth:<ul><li>You'll have unlimited access to educational platforms, EY Badges and EY Degrees, alongside&nbsp;support for certifications. You will experience personalized coaching and feedback, and gain exposure to international projects, through our expansive global network, empowering you to define and achieve your own success.</li></ul><ul><li>Dive into our innovative GenAI ecosystem, designed to enhance your EY journey and support&nbsp;your career growth. These advanced AI tools will empower you to focus on higher-value work and meaningful interactions, enriching your professional experience like never before.</li></ul>&nbsp;Empowering your personal fulfilment:<ul><li>We focus on your financial, social, mental and physical wellbeing.</li><li>Our competitive rewards package, depending on your experience, includes cutting- edge technological equipment, ticket restaurant vouchers, a private health and life insurance&nbsp;scheme, income protection and an exclusive EY benefits club card that provides a wide range&nbsp;of discounts, offers and promotions.</li></ul><ul><li>Our flexible working arrangement (hybrid model) is defined based on your own preferences and team’s needs, and we enjoy various getaways such as short Fridays, Flex Day and&nbsp;Together Day.</li></ul><ul><li>Our commitment to a sustainable way of operating, encourages volunteerism, promotes&nbsp;sustainable practices and offers opportunities for you to create a positive societal impact.</li></ul><ul><li>Our pride lies in working at EY as one of the most recognized employers in Greece through our&nbsp;multiple awards received over the last 4 years (Top Employer, Great Place to Work and Best Workplace in Professional Services &amp; Consulting).</li></ul>&nbsp;Fueling an inclusive culture: We prioritize a diverse, equitable and inclusive environment,&nbsp;where you’ll be embraced for who you are and empowered to use your voice to help others find&nbsp;theirs.Are you ready to shape your future with confidence? Apply today.To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.EY | Building a better working worldEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.&nbsp;#LI-Hybrid&nbsp;&nbsp;

IT Presales Consultant - Goverment & Public Sector

Customer Experience Consultant/Senior Consultant @ Deloitte Digital What Impact will you make? We are currently looking for an enthusiastic Customer Experience Consultant/Senior Consultant to join our dynamic Deloitte Digital team in Athens. Deloitte is the first ranked consulting company delivering business advisory and technology enabled business transformations across the globe. Within Deloitte, our teams focus on delivering trusted high-end technology advisory services. Should you be an enterprise technologies enthusiast, with a great affinity for the business side of a problem, willing to play an active and hands-on role in supporting our clients in delivering high-end solutions and motivated to take on new challenges across industries, in Greece as well as internationally, this is the opportunity to do so.&nbsp;&nbsp; At Deloitte, you will gain exposure to a variety of industries, projects and technologies, helping your career growth and professional development. #YourRole As a Customer Experience Consultant/Senior Consultant, you will support end-to-end engagements with leading organizations, from approach and solution shaping to delivery and project coordination. You will be working across customer experience, sales and service operations, digital journeys, and operating model transformation projects. The role is designed for someone who can contribute across the full project lifecycle; support proposal development, structure analysis, participate in client workshops, draft high-quality deliverables, coordinate day-to-day project activities, and help keep teams and stakeholders aligned. During your tenure, you will demonstrate and develop your ability to: <ul><li>Participate in diagnostics, including as-is mapping, process and data analysis, stakeholder interviews, and workshops, ensuring structured and practical outputs.</li><li>Support the design of customer journeys, processes, flows, communication, campaigns, governance models, and operating frameworks.</li><li>Draft and refine key deliverables such as presentations, reports, blueprints, operating models, KPI frameworks, roadmaps, and requirements documents.</li><li>Coordinate day-to-day project activities, including maintaining plans, trackers, and status reports, while following up on actions and supporting overall project organization, as well as leveraging productivity and AI-enabled tools to enhance quality and speed.</li><li>Facilitate alignment across internal teams and client stakeholders, acting as a day-to-day contact for specific workstreams and ensuring clear communication.</li><li>Capture and structure requirements, translating them into actionable outputs and ensuring consistent follow-through.</li><li>Maintain high standards of professionalism, responsiveness, and communication, building trust with client teams through structured problem solving and reliable execution.</li><li>Support opportunity identification and preparation of proposals, RFP/RFQ responses, and client presentations.</li><li>Contribute to solution design, scope definition, timelines, staffing logic, and effort estimates in a way that improves clarity, momentum, and execution discipline.</li><li>Prepare clear, concise presentations, written responses, and supporting materials for internal reviews and client interactions, helping translate client needs into structured workplans, deliverables, and commercial input.</li></ul> #WinningRequirements The ideal candidate for this role will have: <ul><li>Approximately 4-5 years of experience in management consulting, CX or CRM projects, digital transformation, marketing &amp; communications or customer operations.</li><li>Exposure to regulated or operationally complex sectors such as banking, insurance, or energy is a plus.</li><li>Strong analytical and problem-solving skills, with the ability to work with both qualitative and quantitative inputs.</li><li>Very good PowerPoint and Excel skills, with the ability to structure clear presentations and simple models.</li><li>Familiarity with collaboration and AI-enabled tools, with a willingness to use them to enhance productivity.</li><li>Ability to work effectively in multi-disciplinary teams, manage multiple priorities, and meet deadlines.</li><li>Strong stakeholder management and facilitation skills, with comfort working across both business and project teams.</li><li>Excellent written and verbal communication skills in English; additional languages are a plus.</li><li>Military obligations fulfilled where applicable</li></ul> #AboutTechnology &amp; Transformation Six core competency areas make up our Technology &amp; Transformation service line: <ul><li>Cyber;</li><li>Deloitte Digital;</li><li>Engineering, AI &amp; Data;</li><li>Human Capital;</li><li>Enterprise Technology &amp; Performance;</li><li>Finance Transformation.</li></ul> We exist to solve complex problems Our consultants are renowned for their straightforward approach to solving some of the world’s largest and most complex business challenges. Each member of our Technology &amp; Transformation team is energized by the challenge a seemingly inscrutable problem presents. Our distinctiveness lies in our refusal to accept a problem at face value - we draw on the depth of our shared insight to ask the right questions, and it’s these questions that uncover answers - answers with impact. We are committed to collaboration Our role is to unlock potential for growth and innovation. We believe this requires real collaboration – with our own networks and with our clients. It’s why we commit to truly getting under the skin of our client’s needs, developing a full appreciation for their environment, goals and ambitions. We’re also unafraid to challenge. In so doing, we build long-term and trusted affinities. We create long-term, sustainable impact We often work hand-in-hand with our clients to help find the right solution and to help apply that solution. Our aim is to leave behind ambassadors who are equipped to continue the transformation we began. For us, it’s about embedding sustainable change, allowing the impact of our insight to be felt for a long time to come. WHY DELOITTE At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference, and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. ABOUT DELOITTE Our services Deloitte offers Global professional services that include Audit, Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world. We deliver outstanding impact on the reputation and success of our clients, in Greece and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within. Our Purpose Our purpose, “To make an impact that matters for our clients, our people and society “- defines who we are and what we stand for. This is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent. Our values At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Our talent experience From day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the centre of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day. Sounds like the sort of role for you? Apply now. This document has been prepared by Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants. Deloitte Business Solutions Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 000665201000 and its registered office at Marousi Attica, 3a Fragkokklisias &amp; Granikou str., 151 25, Deloitte Certified Public Accountants Societe Anonyme, a Greek company, registered in Greece with registered number 0001223601000 and its registered office at Marousi, Attica, 3a Fragkokklisias &amp; Granikou str., 151 25 and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 144724504000 and its registered office at Thessaloniki, Municipality of Pylaia - Chortiatis of Thessaloniki, Vepe Technopolis Thessaloniki (5th and 3rd street), are one of the Deloitte Central Mediterranean S.r.l. ("DCM") countries. DCM, a company limited by guarantee registered in Italy with registered number 09599600963 and its registered office at Via Tortona no. 25, 20144, Milan, Italy is one of the Deloitte NSE LLP geographies. Deloitte NSE LLP is a UK limited liability partnership and member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited ("DTTL"), its global network of member firms and their related entities (collectively, the "Deloitte organization"). DTTL (also referred to as "Deloitte Global") and each of its member firms and related entities are legally separate and independent entities, which cannot obligate or bind each other in respect of third parties. DTTL and each DTTL member firm and related entity is liable only for its own acts and omissions, and not those of any of each other. DTTL does not provide services to clients. Please see [1] www.deloitte.com/ about to learn more. DTTL, Deloitte NSE LLP and Deloitte Central Mediterranean S.r.l. do not provide services to clients. Please see [2] www.deloitte.com/about to learn more about our global network of member firms. Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories serves four out of five Fortune Global 500g; companies. Learn how Deloitte's approximately 312,000 people make an impact that matters at [3] www.deloitte.com. This document and its contents are prepared solely for your use, and may not be reproduced, redistributed or passed on to any other person in whole or in part, unless otherwise expressly agreed with you. No other party is entitled to rely on this document for any purpose whatsoever and we accept no liability to any other party, who is provided with or obtains access or relies to this document. (c) 2025 Deloitte Central Mediterranean. All rights reserved.2025 Deloitte Central Mediterranean. All rights reserved.

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it presales consultant - goverment & public sector

EY

customer experience consultant/senior consultant @ deloitte digital

Deloitte

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