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At Freenow, we empower smarter mobility decisions, helping people move freely and cities to thrive.We are looking for an experienced Workforce Management Manager to own and drive the Workforce Management strategy.&nbsp;Reporting to the Head of Passenger and Driver Care, you will oversee precise forecasting and capacity planning for all Customer Care volumes, ensuring optimal staffing and efficiency. You will be instrumental in developing and delivering high-impact reporting, serving as the primary Subject Matter Expert (POC) for PDC partners, and leading all critical WFM management reviews. Furthermore, you will manage and mentor the WFM team as it expands.YOUR DAILY ADVENTURES WILL INCLUDE:<ul><li>Forecasting: Generate precise forecasts for PDC volumes by analyzing historical data, identifying trends, and accounting for seasonality.</li><li>Capacity Planning: Estimate future capacity needs and implement strategies to ensure optimal staffing levels for PDC requirements while maintaining cost control.</li><li>Scheduling: Develop efficient agent schedules and continuously refine them to balance operational needs with agent preferences.</li><li>Real-Time Management: Proactively monitor real-time and intraday volumes and collaborate with the PDC management team to make necessary adjustments.</li><li>Reporting &amp; Analytics: Create easily digestible reports for PDC management, delivering actionable insights into performance and all key WFM metrics.</li><li>Stakeholder Collaboration: Partner closely with PDC management, Operations, Data Analytics, HR, and external partners to achieve the best possible outcomes for all WFM-impacting topics.</li><li>Internal Communication: Share key WFM insights regularly (weekly), convey important information, and recommend or negotiate changes with internal teams.</li><li>External Influence: Communicate PDC requirements (daily, weekly, monthly) to external partners, positively influencing outcomes and negotiating changes as needed.</li></ul>TO BE SUCCESSFUL IN THIS ROLE:<ul><li>5 + years of experience in Workforce Management in a contact center, BPO, logistics, or similar high-volume operational environment.</li><li>High proficiency in industry-leading WFM tools, such as Tymeshift, Aspect, NICE, or equivalents.</li><li>High proficiency in data manipulation and reporting using tools like Excel, Tableau, Metabase, SQL, BI, or equivalent platforms.</li><li>Strong understanding of contact center metrics, technologies, and operational best practices.</li><li>Highly analytical capacity to identify trends, interpret complex data sets, and translate analysis into actionable business strategies.</li><li>Proven expertise in forecasting and statistical methodologies.</li><li>Demonstrated ability to work with, influence, and effectively collaborate with internal and external stakeholders across various functions.</li><li>Fluent in English and proficiency in other languages is a significant plus.</li></ul>&nbsp;BENEFITS &amp; PERKS IN A NUTSHELL:<ul><li>Hybrid working models</li></ul><ul><li>LinkedIn Learning</li></ul><ul><li>Sabbatical &amp; special leave policies</li></ul><ul><li>WeRoad partnership</li></ul><ul><li>Birthday, 24th + 31st December off</li></ul><ul><li>Short term EU work policy</li></ul><ul><li>Mobility budget for Freenow App</li></ul><ul><li>Health Insurance&nbsp;</li></ul><ul><li>Employee assistance program</li></ul>&nbsp;Plus more local benefits depending on your work location!

Workforce Management (WFM) Manager - Athens

&nbsp;Our People, Our Energy!&nbsp;<h2>The Company</h2>OFC, a joint venture between Motor Oil (Hellas) Corinth Refineries S.A., AVIN OIL S.A., Skytanking NV, and Hansaconsult GmbH, is considered one of the high-standard aviation fuel supply facilities in Europe.<h2>Starting with the role:</h2>Currently, we are searching to hire a Quantity Surveying Specialist, to join our team at&nbsp;OFC TECHNICAL S.A.,to be responsible for managing labor declarations, budget estimates, and subcontractor agreements to ensure legal and financial project compliance.<h2>During your day you will:</h2><ul><li>Manage Social Security (APD) declarations for in-house staff and subcontractors</li><li>Oversee preparation of project labor budgets (AMOE)</li><li>Support the Subcontracts Administrator in drafting and updating subcontractor agreements</li><li>Ensure legal compliance in employment documentation and payments</li><li>Participate in subcontractor certification and verification processes</li><li>Prepare letters and legal documents related to labor contracts</li><li>Support accounting and legal audits with required labor documentation</li></ul><h2>What you need to stand out:</h2><ul><li>Bachelor's degree in Civil Engineering, Construction Engineering, Finance or a related field</li><li>3-5 years of experience in similar positions and industries</li><li>Familiarity with construction contracts and relevant financial regulations</li><li>Strong numerical and analytical skills for accurate cost forecasting</li><li>Effective communication and negotiation skills with suppliers and contractors</li><li>Certification or coursework in cost management or contract administration</li></ul>&nbsp;&nbsp;Our Compass is the #ACTION#A_uthenticity#C_ompassion#T_eamwork#I_ntegrity#O_wnership#N_ever giving up&nbsp;&nbsp;What gives us energy:<ul><li>Friendly and fast paced environment, being always at the heart of the #action</li><li>Continuous learning to empower our teams</li><li>Career Development opportunities across the Motor Oil Group</li><li>Competitive compensation package</li></ul>&nbsp;&nbsp;*We @Motor Oil Group are an equal opportunity employer.Our hiring decisions are based solely on qualifications, merit, and business needs. We recruit, employ, train, and promote individuals without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, genetic characteristics, or any other protected status. Our commitment is to maintain an inclusive and diverse workforce where everyone has the opportunity to succeed.

Quantity Surveying Specialist

<h2>Περιγραφή Θέσης</h2>Our People, Our Energy!&nbsp;The Motor Oil GroupAt Motor Oil Group, our people are our energy!We support the Greek economy with exports to over 75 countries, thousands of employees, and continuous new investments. We work together to shape the future of energy and we focus on developing and empowering our people, cultivating their talents that will shape our future journey towards the energy transition.&nbsp;Starting with the role:Currently we are searching for a Talent Acquisition Specialist to run the end-to-end attraction and recruitment of candidates for junior to middle level positions in the organization and to promote Motor Oil as an employer of choice in the market.<h2>Κύριες Αρμοδιότητες Ρόλου</h2>During your day you will:<ul><li>Conduct end-to-end recruitment for junior to middle management roles, including CV screening, structured behavioral interviews, personality &amp; potential assessment and internal stakeholder alignment</li><li>Prepare, post, and manage internal and external job advertisements to meet the Group’s evolving recruitment needs</li><li>Manage interview scheduling, candidate communication, and psychometric testing logistics</li><li>Actively support the design and delivery of employer branding (EB) campaigns under the supervision of the Head of TA</li><li>Monitor and maintain recruitment data in SuccessFactors or other relevant HR systems; contributes to the generation of dashboards and reporting</li><li>Participate in career days, events, and targeted campaigns to strengthen the Group’s talent pipeline</li><li>Create proactively Talent poos for the main talent focus areas (operations, commercial, technology, finance etc.)</li><li>Coordinate with hiring managers and HR Managers (HRBPs) to ensure a seamless and timely hiring process, as well as a positive candidate experience</li><li>Adhere to group-wide recruitment strategy and processes and support continuous improvement initiatives</li></ul><h2>Κύρια Προσόντα</h2>What you need to stand out:<ul><li>Bachelor’s degree in Psychology, Business Administration, or other similar discipline</li><li>At least 3 years of experience in recruitment, preferably in a corporate or agency environment</li><li>Master’s degree in Human Resources, Organizational Psychology or MBA will be considered as a plus</li><li>Experience with hiring across multiple departments/sectors in specialists, junior and middle management positions</li><li>Solid understanding of structured behavioral interviews, psychometric assessment tools (e.g. SHL), and recruitment best practices</li><li>Experience with HRIS/ATS platforms, preferably SuccessFactors</li><li>Excellent command of the Greek and English language (oral and written)</li><li>Proficient use of MS Office tools</li></ul>&nbsp;<h2>Επιπλέον Χαρακτηριστικά</h2>&nbsp;<ul><li>Strong communication and interpersonal skills</li><li>Accountability and results orientation</li><li>Planning, organization and presentation skills</li><li>Ability to work individually and as part of a team</li><li>Flexibility and adaptability &nbsp;&nbsp;&nbsp;&nbsp;</li></ul>

Θέσεις Εργασίας Αναλυτής Επιχειρηματικής Ανάπτυξης Στερεά Ελλάδα, Ανθρώπινο Δυναμικό / Hr - Σελίδα 2

workforce management (wfm) manager - athens

FREE NOW GR

quantity surveying specialist

Motor Oil

talent acquisition specialist

Motor Oil

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