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The Guest Experience colleague is responsible for delivering seamless, personalized, and exceptional service throughout the entire guest journey—pre-arrival, arrival, in-house, and post-stay. This role combines the responsibilities of guest communication, concierge services, call center management, reservations support, and in-person host duties. &nbsp;Guest Journey Management:&nbsp;<ul><li>Manage and support all stages of the guest journey: pre-arrival, arrival, in-house, and post-stay.&nbsp;</li><li>Send pre-arrival communication, gather guest preferences, prepare itineraries.&nbsp;</li><li>Organize warm welcomes and fond farewells.&nbsp;</li><li>Conduct in-room check-ins and collect preferences during the stay.&nbsp;</li><li>Ensure all guest expectations are met and exceeded.&nbsp;</li></ul>Call Center &amp; Communication Hub:&nbsp;<ul><li>Handle all incoming calls and emails promptly and professionally.&nbsp;</li><li>Support the operation of the guest messaging hub.&nbsp;</li><li>Manage communication between guests and departments using ALICE, Opera, OpenTable/SevenRooms, radio, phone, and email.&nbsp;</li></ul>Reservations &amp; Concierge Services:&nbsp;<ul><li>Manage dining reservations and book activities, spa, transfers, boats, helicopters, kids club, babysitting.&nbsp;</li><li>Coordinate amenities and special items with departments.&nbsp;</li><li>Provide recommendations for external services.&nbsp;</li></ul>Guest Relations &amp; Service Delivery:&nbsp;<ul><li>Provide immediate assistance with guest requests and deliver items or services directly to rooms.&nbsp;</li><li>Maintain high standards in performing host services such as welcome drink, wake-up service, in-room check-in, unpacking, aromatic bath, cigar service, etc.&nbsp;</li></ul>Operational Excellence:&nbsp;<ul><li>Maintain strong collaboration with all resort departments.&nbsp;</li><li>Use all required systems with proficiency.&nbsp;</li><li>Maintain knowledge of room categories, rates, amenities, schedules, events, VIP movements.&nbsp;</li><li>Record guest issues and ensure complaints are resolved.&nbsp;</li><li>Follow LQA &amp; Forbes service standards.&nbsp;</li></ul>&nbsp;Skills, Qualifications &amp; Requirements:&nbsp;<ul><li>Bachelor’s degree or High School Diploma.&nbsp;</li><li>Minimum 1–2 years’ experience in guest relations, concierge, contact center, or luxury service roles.&nbsp;</li><li>Strong English communication; additional languages beneficial.&nbsp;</li><li>Computer literacy: Opera, ALICE, MS Office, OpenTable/SevenRooms.&nbsp;</li><li>Ability to multitask and work under pressure.&nbsp;</li><li>Excellent grooming and customer service.&nbsp;</li></ul>

Guest Experience Agents, Season 2026 Opportunities | One&Only Aesthesis, Athens 18258

The new&nbsp;Odera Tinos Autograph Collection&nbsp;hotel, featuring 77 rooms (including 2 restaurants, 3 bars, a spa, a conference center with a capacity of 120 people, and a beach bar), is seeking a:Guest Relations AgentRequired Qualifications &amp; Skills:<ul><li>Previous experience in a similar position at 5-star boutique hotels in Greece or abroad.</li><li>Communicating with guests prior to their arrival and welcoming them in accordance with established procedures.</li><li>Identifying guest needs and preparing for special requests.</li><li>Informing guests about the hotel facilities and promoting hotel services.</li><li>Ensuring guest satisfaction and addressing guest requirements effectively.</li><li>Excellent collaboration with the Reception and Reservations departments.</li><li>Experience in managing special guest requests effectively.</li><li>Proficiency in computer skills and knowledge of hotel management software.</li><li>Graduate of a Tourism Management School.</li></ul>What We Offer:<ul><li>Continuous training and professional development.</li><li>Competitive salary based on qualifications.</li><li>High-quality accommodation and meals.</li><li>A supportive and excellent working environment.</li><li>Career advancement opportunities within the company.</li></ul>If you meet the qualifications, we’d be delighted to welcome you to our team!

Guest Relations Agent

OROS Luxury Beach Resort follows the tradition of Pilot Hotels, a pioneer of Tourism in Crete.With over 30 years of operations, is established in the European market with many International awards.The resort spans an area of 100 hectares, between the beach and the mountains.300 rooms in 10 different categories with 4 restaurants, 3 bars, SPA &amp; Wellness, conference center and recreation facilities.Over 200 employees seize the opportunity to work in a pleasant, professional environment with opportunities to develop.1. To constantly strive to meet guest's expectations2. To ensure through effective supervision that all services offered in the Housekeeping Department are available and carried out with the utmost efficiency and courtesy at all times.3. To liaise with the Laundry and Engineering Departments to ensure the smooth flow of linen supplies and repair work.4. To liaise with the Front Office on anticipated guest check-ins, check-outs, roomassignments and rooming list5. To conduct periodic inspections of all hotel areas to check the cleaning standard.6. To be responsible for the inventory of guest supplies, linen, uniforms, and the ordering and replacement when necessary.7. To be responsible for ordering cleaning supplies and guest supplies, and to check that they are handled, and stored correctly.8. To make recommendations to management for modernization of equipment, cleaning methods and the set-ups of guest supplies.9. To liaise with the hotel's contracted companies for pest control to ensure an effective programme is constituted and maintained.10. To ensure that all rooms are checked before the arrival of the guest for 100%readiness.11. To ensure that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the employees.12. To ensure proper arrangement and maintenance of flowers and plants. in the guest rooms and Public Areas.13. To assist in the planning and implementation of the hotel's rehabilitation plans as appropriate.14. To conduct regular Housekeeping meetings to keep employees informed of policies and procedures, special events, further improvement plans and guest comments.

Housekeeping Manager

Pilot Beach Resort is the pioneer of Tourism in the area of Georgioupoli in Chania.With over 30 years of operations, is established in the European market with many International awards.The resort spans an area of 150 hectares, between the beach and the mountains.450 rooms in 9 different categories with 4 restaurants, 2 bars, SPA, conference center and sports facilities.Over 350 employees seize the opportunity to work in a pleasant, professional environment with opportunities to develop.Κύριες ευθύνες Housekeeping Manager:<ul><li>Οργάνωση, συντονισμός και καθημερινή επίβλεψη του προσωπικού ορόφων, λινών και καθαρισμού.</li><li>Κατάρτιση και παρακολούθηση του προγράμματος εργασίας (κατανομή δωματίων, service κ.λπ.).</li><li>Έλεγχος δωματίων πριν από αφίξεις και μετά από αναχωρήσεις, διασφαλίζοντας τα standards ποιότητας.</li><li>Εξασφάλιση υψηλών προδιαγραφών καθαριότητας, υγιεινής και ασφάλειας σε όλους τους χώρους ευθύνης.</li><li>Διαχείριση αιτημάτων και παραπόνων πελατών σε συνεργασία με Reception.</li><li>Παρακολούθηση αποθεμάτων και παραγγελιών (προϊόντα καθαρισμού, λινά, amenities κ.λπ.).</li><li>Εκπαίδευση, καθοδήγηση και αξιολόγηση της ομάδας Housekeeping.</li><li>Συνεργασία με Front Office, Συντήρηση και F&amp;B για την ομαλή λειτουργία του ξενοδοχείου.</li></ul>Η θέση απαιτεί ισχυρές οργανωτικές και ηγετικές ικανότητες, προσανατολισμό στην ποιότητα και εξαιρετική αίσθηση φιλοξενίας.

Προϊσταμένη Ορόφων

A Guest Relations Agents needs to deal with guest requirements in a courteous, charming and professional sales-oriented manner following the company standards and procedures. To participate in all activities of the Front Office such as handling daily transactions accurately, answering and transferring telephone calls, escorting guests to their rooms and showing all hotel facilities.Applicant’s main accountabilities:<ul><li>Manage the efficient operation of the Guest Relations Office engaging in all related tasks and procedures</li><li>Respond to special requests from guests and follow up to ensure that their needs have been met successfully</li><li>Listen to and address possible complaints effectively</li><li>Ensure the highest standards of guest care is maintained</li><li>Provide a friendly, efficient and courteous service at all times</li><li>Operate relevant switchboard, call center and reservations software as per all Front Office related activities</li><li>Excellent personal presentation at all times</li></ul>Applicant’s main qualifications:<ul><li>Bachelor’s degree or equivalent in Hospitality, Business Administration or relevant field.</li><li>Excellent command of English language. Knowledge of a second foreign language (preferably German, Russian, French, Italian or Hebrew) would be considered as extra asset.</li><li>Minimum 2 years of relevant experience in a 5* property</li><li>Knowledge of hotel management software (Protel) is an advantage.</li></ul>Applicant’s main capabilities &amp; values:<ul><li>Excellent communication and people skills</li><li>Organizational and multitasking abilities</li><li>Professionalism / Responsibility</li><li>Critical thinking and Results orientation</li><li>Leadership skills and team spirit</li><li>Enthusiastic, friendly &amp; self-motivated personality, eager to learn, develop and be part of a growing team</li></ul>

A Front Office Receptionist needs to deal with guest requirements in a courteous, charming and professional sales-oriented manner following the company standards and procedures. To participate in all activities of the Front Office such as handling daily transactions accurately, answering and transferring telephone calls, escorting guests to their rooms and showing all hotel facilities.Applicant’s main accountabilities:<ul><li>Manage the efficient operation of the Front Office engaging in all related tasks and procedures (check in-out, welcoming guests, payments/orders process, deal with any special requests, complaints etc.)</li><li>Ensure the highest standards of guest care is maintained</li><li>Provide a friendly, efficient and courteous service at all times</li><li>Operate relevant switchboard, call center and reservations software as per all Front Office related activities</li><li>Excellent personal presentation at all times</li></ul>Applicant’s main qualifications:<ul><li>Bachelor’s degree or equivalent in Hospitality, Business Administration or relevant field.</li><li>Master’s degree or equivalent in Hospitality, Business Administration or relevant field would be considered as extra asset.</li><li>Minimum 2 years of relevant experience in a 5* property</li><li>Excellent command of English language. Knowledge of a second foreign language (preferably French, German, Russian, Italian or Hebrew) would be considered as extra asset</li><li>Knowledge of hotel management software (Protel) is an advantage</li></ul>Applicant’s main capabilities &amp; values:<ul><li>Excellent communication and people skills</li><li>Organizational and multitasking abilities</li><li>Professionalism / Responsibility</li><li>Critical thinking and Results orientation</li><li>Leadership skills and team spirit</li><li>Enthusiastic, friendly &amp; self-motivated personality, eager to learn, develop and be part of a growing team</li></ul>

Θέσεις Εργασίας Διευθυντής Υποκαταστήματος Ελλάδα, Τουρισμός / Ξενοδοχεία

guest experience agents, season 2026 opportunities | one&only aesthesis, athens 18258

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