Εμπόριο Λιανικής

Πληροφορική

Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Χρηματοοικονομικά

Επαγγέλματα Υγείας

Κέντρο Εξυπηρέτησης / Call Center

Αποθήκη / Logistics

Διοίκηση Επιχειρήσεων

Άλλο

Εστίαση

Βιομηχανική Παραγωγή

Εταιρικές Πωλήσεις

Γραμματειακή Υποστήριξη

Μεταφορές

Νομικές Υπηρεσίες

Ανθρώπινο Δυναμικό / HR

Ναυτιλία

Marketing

Αισθητική / Κομμωτήριο

Προσωπικό Ασφαλείας

Αερομεταφορές

Εκπαίδευση

Τουρισμός / Ξενοδοχεία

ΜΜΕ / Social Media

Φροντίδα Κτιρίων / Σπιτιών

Αθλητισμός / Fitness

Εργάτες

Τέχνες / Πολιτισμός

Φροντίδα Ενήλικων / Παιδιών

Φροντίδα Ζώων

Τηλεπικοινωνίες

LastWeek

LastThreeDays

Today

Aoristou

Seasonal

FullTime

OnSite

The Connectivity Agents manages efficiently any internal and external calls and emails, as well as acts as a point of liaison between the guests and any other departments of the resort (FO, Hosts, restaurants, housekeeping, maintenance, SPA, activities etc.). They take and enter all guests’ requests and proficiently communicates to the proper departments by radio, ALICE, phone, or email, and monitors the request until proper completion.The Connectivity Agent plays a major role in the pre-arrival journey of our guests by being the main contact with the guest, creating any itinerary and making all reservations and booking as per guest’s request according to One&amp;Only Brand standard.Finally, Connectivity Agents have a high sense of customer service and communication, fluent in English (written and spoken), and know how to work under pressure. The use of computer, including Microsoft Office products and systems, seven rooms/Open Table, ALICE, SAGA as well as the ability to write with high speed and in a professional manner is highly required.Key Responsibilities:Call Center Management:<ul><li>Handle all incoming calls to the resort’s call center, providing prompt, professional, and courteous assistance to guests and potential visitors.</li><li>Coordinate with various resort departments to ensure accurate and up-to-date information is provided to guests.</li><li>Supporting with the oparation of the guest messaging HUB</li></ul>Restaurant Reservations:<ul><li>Manage restaurant reservations over the phone and via email for external guests, in-house guests, and last-minute requests.</li><li>Confirm reservation details, including date, time, party size, and special requests or dietary restrictions.</li><li>Liaise with restaurant staff to ensure reservations are accurately recorded and special requests are met.</li></ul>Pre-Arrival Communication &amp; Concierge Arrangements:<ul><li>Send pre-arrival emails to guests, confirming booking details and providing information on available services and activities.</li><li>Update relevant systems with guest preferences, allergies, estimated time of arrival, and other pertinent information.</li><li>Coordinate with purchasing to ensure requested items (e.g., baby jumpers, baby food, potty, etc.) are ordered and provided on time.</li><li>Handle transfer requests and book activities, dining, boats, helicopters, special amenities, spa appointments, tennis sessions, kids club enrollment, babysitting services, and other special requests.</li><li>Provide recommendations and make arrangements for services outside the hotel, such as barber shops, shisha, boxing equipment, etc.</li><li>Follow up with guests to confirm estimated time of arrival and in-room guest sharing.</li></ul>Special Event Coordination:<ul><li>Collaborate with the culinary, F&amp;B, and host teams to facilitate special events such as wedding proposals, birthday parties, and private dinners.</li><li>Ensure all event details are meticulously planned and executed to deliver memorable guest experiences.</li></ul>Mailbox Monitoring:<ul><li>Monitor and manage five shared mailboxes, ensuring timely responses to all guest inquiries and requests.</li><li>Prioritize and organize email correspondence to maintain efficient communication.</li></ul>VIP Member Bookings:<ul><li>Manage and coordinate bookings for over 91 VIP members within the resort.</li></ul>Operational Duties:<ul><li>Provide administrative support to Hosts, Sales, Marketing, Events, and Accounting departments as needed.</li><li>Know how to use ALICE systems, GMH ReviewPro, OPERA, seven room/OpenTable and SAGA perfectly to ensure a smooth operation and effective communication</li><li>Carefully read the handover to verify pending tasks from previous day and/or shift and to follow up accordingly</li><li>Know how to use ALICE systems, GMH ReviewPro, OPERA, seven room/OpenTable and SAGA perfectly to ensure a smooth operation and effective communication</li><li>Have a full knowledge of room categories, rates, locations, activities, amenities on property and their respective schedules</li><li>Have a complete knowledge of the groups in house, pre and post arrival of groups, functions, and events within the resort or elsewhere, to keep the guests informed</li><li>Gain a comprehensive understanding of all outlets, opening hours, menus, amenities, activities</li><li>Always keep an attitude of cooperation and collaboration to ensure the development of the objectives of the hotel and the company and as well as guest’s satisfaction</li><li>Have a complete knowledge on all food and beverage products available for room delivery</li><li>Maintain excellent communication between the Connectivity Center and the rest of the departments to ensure the regular update of the information</li><li>Modify and communicate the most up-to-date extensions, direct numbers, and fax numbers</li><li>Adhere to the tasks delegated by Supervisor / Manager</li><li>Observing proper and professional email and telephone etiquette</li><li>Effective in complaint handling and problem resolution</li></ul>&nbsp;Skills, Qualifications &amp; Requirements• High School Diploma• Minimum of 1 year experience with in contact centre or similar field• Good knowledge of English. Additional language skills will be advantageous.• Must be computer literate, knowledge of MS Office, Excel and Opera is essential.• General good etiquette and very good communication skills.• Able to work flexible hours including overnight shifts&nbsp; What We Offer•&nbsp;&nbsp;&nbsp;A dynamic and collaborative work environment in a world-class luxury resort.•&nbsp;&nbsp;&nbsp;Career growth opportunities within One&amp;Only Resorts.•&nbsp;&nbsp;&nbsp;Continuous training and professional development.•&nbsp;&nbsp;&nbsp;Competitive salary and benefits package.•&nbsp;&nbsp;&nbsp;Private health insurance.•&nbsp;&nbsp;&nbsp;Exclusive discounts at partner businesses.

Agent, Communications | One&Only Aesthesis (15489)

The Hotels of Grande Bretagne and King George are two of the most historic hotels of Athens, international renown for services and attention to our customer experience. The Hotel Grande Bretagne and King George are members of the Luxury Collection brand of Marriott International, Inc, with more than 650 Associates. The Hotels have a total of 422 rooms and suites, exquisite banqueting facilities, famous outlets, the famous Alexander’s Bar, and the rejuvenating GB Spa.&nbsp;&nbsp;Our Hotels’ team seeks to fill the position of:Pool AttendantWill be reporting to the Restaurant Manager of the GB Outdoor Pool.Duties and Responsibilities to include:<ul><li>Assist in the exceptional Guest Service our Hotels are renown for and all Guest request</li><li>Set up, opening and closing of outdoor pool area as per the brand standards</li><li>Set up the sunbeds for the Guests</li><li>Place the appropriate amenities and presentation for the sunbeds</li><li>Serve drinks &amp; beverages to the Guests</li><li>Assist to all other associates at all times&nbsp;</li><li>Responsible for Towel service and other sun products</li><li>Reply to and assist in all other Guest Requests&nbsp;</li><li>Support in the hostess area for Guests entering the GB Outdoor pool for placement to their sunbed(s)</li><li>Support as a Lifeguard (with the required certifications)</li></ul>The successful candidate should possess the following knowledge, skills and attributes<ul><li>At least 1-2 years of working experience in a similar position in the hospitality sector, preferably in an international, luxury environment, or in a large city Pool.</li><li>Working background as a Lifeguard will be considered an asset</li><li>Mandatorily must hold a valid Lifeguard certification as per Greek Law, and obtained after 07/2022 (new law article&nbsp;2621/30.05.2022)</li><li>Excellent command of the English language certified at advanced level or above</li><li>Strong people and project management skills</li><li>Problem solving skills. A can do attitude is a must.</li><li>Organizing skills and coordination ability</li><li>Analytical, and attention to detail</li><li>Interpersonal communication skills, integrity and commitment&nbsp;</li><li>EU National or Greek Resident</li></ul>

Attendant-Pool

Wavemaker Hospitality, the leading hotel company in Cyprus and Greece, is expanding its operations to the destinations in Greece (Kos, Crete, Corfu &amp; Rhodes), referring to either immediate or future placemen,t and we seek an experienced and talented individual as a Front Office Manager.&nbsp;A Front Office Manager is crucial in creating a positive and efficient guest experience. Effective communication, leadership skills, and attention to detail are essential for success in this role.Responsibilities<ul><li>Lead and manage the front office team, including receptionists, concierge, and other support staff.</li><li>Provide training and ongoing support to ensure staff is well-prepared for their roles.</li><li>Coordinate with other departments to manage room availability and optimize occupancy rates.</li><li>Monitor front desk operations to guarantee proper staffing and coverage.</li><li>Oversee billing processes, ensuring accuracy and compliance with financial policies.</li><li>Keep staff updated on industry trends, service standards, and company policies.</li><li>Conduct regular inspections to ensure the front desk's cleanliness, organization, and professionalism.</li></ul>&nbsp;Requirements<ul><li>Bachelor's degree in hospitality management, business administration, or related field.</li><li>Minimum of 3 years of experience in a management or supervisory role of a similar position</li><li>Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other stakeholders.</li><li>Strong organizational, time-management skills, problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions</li><li>Knowledge of hospitality industry best practices, including customer service and guest experience.</li><li>Fluent in English, additional languages a plus.</li></ul>Benefits<ul><li>Competitive salary and other benefits (as per local legislation)</li><li>Advanced opportunities for professional growth</li><li>Accommodation (if necessary) and board</li><li>Participation in educational programs</li><li>Diverse and multicultural environments</li><li>Professional skills development</li></ul>&nbsp;

Front Οffice Μanager

Wavemaker Hospitality, the leading hotel company in Cyprus and Greece, is expanding its operations to destinations in Greece (Kos, Crete, Corfu &amp; Rhodes), referring to either immediate or future placement, and we seek an experienced and talented individual as an Operations Manager.&nbsp;Responsibilities<ul><li>Manage all aspects of hotel operations, including front desk, housekeeping, maintenance and food &amp; beverage services.</li><li>Lead, mentor, and develop a diverse team of staff to deliver outstanding service.</li><li>Ensure compliance with health and safety regulations and hotel policies.</li><li>Optimize operational efficiency while maintaining budgetary guidelines.</li><li>Analyze guest feedback and implement improvements to enhance the guest experience.</li><li>Collaborate with marketing and sales teams to drive occupancy and revenue.</li><li>Monitor industry trends and competitor performance to identify opportunities for growth.</li></ul>&nbsp;Requirements<ul><li>Minimum of 3 years of experience in a similar position</li><li>Room Division oriented and minimum 3 years of experience in this position</li><li>Bachelor’s degree in hospitality management or related field.</li><li>Strong leadership and interpersonal skills.</li><li>Ability to multitask in a fast-paced and dynamic environment</li><li>Proficiency in hotel management software and MS Office.</li><li>Excellent communication skills, both verbal and written</li></ul>&nbsp;Benefits<ul><li>Competitive salary and other benefits</li><li>Advanced opportunities for professional growth</li><li>Accommodation (if necessary) and board</li><li>Participation in educational programs</li><li>Diverse and multicultural environments</li><li>Professional skills development</li></ul>

Operations Manager

Θέσεις Εργασίας Αττική, Τουρισμός / Ξενοδοχεία - Σελίδα 2

agent, communications | one&only aesthesis (15489)

One&Only Resorts

attendant-pool

Marriott Bonvoy

front οffice μanager

Wavemaker Hospitality

operations manager

Wavemaker Hospitality