front οffice μanager

Wavemaker Hospitality, the leading hotel company in Cyprus and Greece, is expanding its operations to the destinations in Greece (Kos, Crete, Corfu & Rhodes), referring to either immediate or future placemen,t and we seek an experienced and talented individual as a Front Office Manager. 

A Front Office Manager is crucial in creating a positive and efficient guest experience. Effective communication, leadership skills, and attention to detail are essential for success in this role.

Responsibilities

• Lead and manage the front office team, including receptionists, concierge, and other support staff.

• Provide training and ongoing support to ensure staff is well-prepared for their roles.

• Coordinate with other departments to manage room availability and optimize occupancy rates.

• Monitor front desk operations to guarantee proper staffing and coverage.

• Oversee billing processes, ensuring accuracy and compliance with financial policies.

• Keep staff updated on industry trends, service standards, and company policies.

• Conduct regular inspections to ensure the front desk's cleanliness, organization, and professionalism.

 Requirements

• Bachelor's degree in hospitality management, business administration, or related field.

• Minimum of 3 years of experience in a management or supervisory role of a similar position

• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other stakeholders.

• Strong organizational, time-management skills, problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions

• Knowledge of hospitality industry best practices, including customer service and guest experience.

• Fluent in English, additional languages a plus.

Benefits

• Competitive salary and other benefits (as per local legislation)

• Advanced opportunities for professional growth

• Accommodation (if necessary) and board

• Participation in educational programs

• Diverse and multicultural environments

• Professional skills development