Κέντρο Εξυπηρέτησης / Call Center

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Aoristou

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Join our dynamic team as a Customer Care Agent for the&nbsp;Greek and Cypriot market! Take charge of communication with both our end users and partners, ensuring an unparalleled customer experience. Showcase your exceptional verbal and written communication skills across all channels –&nbsp;live chat, incoming calls, and email.Apply if:<ul><li>You understand the difference between hungry and HANGRY</li><li>You can meditate even with the most hardcore rock music playing in the background</li><li>You will go straight to the restaurant and deliver the food yourself to our customers if you need to</li><li>The term "agent" doesn't only mean you're part of the FBI, CIA etc.</li><li>"Call Center" sounds like a "Happiest Land Ever Created" to you</li></ul> What you need to be successful <ul><li>You are problem solving oriented and you have the ability to find the best solution to every customer related issue.</li><li>You are a team player! Team spirit is necessary as you will be part of a highly interactive and dynamic team of customer care agents.</li><li>Multitasking and critical thinking are required in order to prioritize and handle both incoming and outgoing contact.</li><li>Strong understanding of customer expectations with a focus on quality driven support.</li><li>Fluency in Greek and English is a must.</li><li>Computer skills and ability to use office equipment are required.</li><li>Prior experience in customer service will be considered as a plus.</li><li>Bachelor's degree will be considered a plus.</li><li>Full-time work, 5 days a week, including weekends and national holidays.</li></ul> Who we are efood is the #1 delivery service in Greece, working with more than 21.000 stores in 100 cities. We offer our users the opportunity to order anything they desire, wherever they are, giving them the option to pay by cash or card.efood is much more than a great place to work: it is an entire working experience that has its own set of core values: We care, We deliver solutions, We always aim higher. These values shape a single culture across the organization, guiding the behavior of every efooder and contributing to the successful implementation of the company’s mission. efood is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in!</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and happy!</li><li>We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.&nbsp;🧠&nbsp;</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose&nbsp;around the world!&nbsp;🌎</li></ul>Life @efood:At efood, no day is the same as the day before!efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, and our society.We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!&nbsp;Hungry enough to join us?efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Customer Care Agent

Epsilon Net,&nbsp;the largest Group of Business Software in Greece with a full portfolio of specialized services and software solutions,&nbsp;offers you:Career Growth&nbsp;– Join a team where you can develop, learn, and evolve.Supportive Culture&nbsp;– Thrive in an environment that fosters teamwork, knowledge-sharing, and excellence.Top Clients &amp; Technology –&nbsp;Work with the best professionals in the development sector and cutting-edge toolsAs an Oracle Developer - Apex:📌Your mission:• Design, develop, and maintain Oracle APEX applications• Optimize SQL Queries, implement PL/SQL stored procedures and functions• Collaborate with analysis and consulting teams to understand functional requirements• Develop functional, user-friendly interfaces• Ensure performance, security and scalability of applications• Debugging, testing and documentation📚What You Need:• 3+ years of experience in developing business applications using APEX (Oracle Application Express)• Very good knowledge and experience in Oracle tools and technologies, SQL, PL/SQL, Oracle RDBMS.• Experience in HTML, CSS, JavaScript and RESTful services• Desirable programming experience in Oracle Forms, Reports.• Bachelor's degree from a college or university in Computer Science, Computer Science or related field• Very good knowledge of English language• Knowledge and/or experience in developing human resource management, payroll or time and attendance applications will be taken seriously🌟Bonus points if you have:• Knowledge and/or experience in developing human resource management, payroll or time and attendance applicationsWhat We Offer:💰 Competitive salary &amp; benefits package.📚 Ongoing training &amp; career development (Epsilon Training &amp; Epsilon College).🩺 Private medical insurance &amp; psychological support services.💻 Fully remote working model.🏆 Multi-awarded workplace (Fortune’s 100 Best Companies to Work For in Europe 2024, Best Workplace in Technology, Best Workplaces for Women).

Oracle Developer- ΑPEX Athens 

Η MACOhair, μία δυναμικά αναπτυσσόμενη εταιρεία που ειδικεύεται σε προϊόντα και υπηρεσίες μαλλιών, αναζητά Υπεύθυνο Συμμόρφωσης &amp; Διαχείρισης Πελατών για να ενισχύσει την ομάδα της. Αν έχεις εμπειρία στη διαχείριση νομικών ζητημάτων, την εξυπηρέτηση πελατών και τη συμμόρφωση με εταιρικά πρότυπα, αυτή η θέση είναι για σένα.Αρμοδιότητες:<ul><li>Διαχείριση παραπόνων πελατών, αξιολόγηση και επίλυση θεμάτων με στόχο την καλύτερη εμπειρία εξυπηρέτησης</li><li>Επίβλεψη της συμμόρφωσης με νομικές και εταιρικές πολιτικές σχετικά με πελάτες, προμηθευτές και προσωπικό</li><li>Συνεργασία με προμηθευτές και διαχείριση πιθανών θεμάτων</li><li>Παρακολούθηση της συμμόρφωσης του προσωπικού με τις διαδικασίες και τα πρότυπα της εταιρείας</li><li>Ανάπτυξη πολιτικών για την εταιρική διακυβέρνηση, τις σχέσεις με πελάτες και προμηθευτές</li><li>Συνεργασία με εξωτερικούς νομικούς συμβούλους για επίλυση νομικών ζητημάτων</li></ul>Τι ζητάμε<ul><li>Προϋπηρεσία 2+ ετών σε θέση σχετική με compliance, νομικά θέματα ή εξυπηρέτηση πελατών</li><li>Ικανότητα διαχείρισης συγκρούσεων και επίλυσης διαφορών</li><li>Εξαιρετικές επικοινωνιακές δεξιότητες και διαχείριση κρίσεων</li><li>Οργανωτικότητα και προσοχή στη λεπτομέρεια</li><li>Γνώση βασικών νομικών πλαισίων που σχετίζονται με καταναλωτές και εργαζομένους</li><li>Άριστη γνώση ελληνικών και αγγλικών</li><li>Δυνατότητα εργασίας εξ αποστάσεως με υπευθυνότητα και αυτονομία</li></ul>Προσφέρουμε:<ul><li>Μισθός από 900 έως 1.200 ευρώ καθαρά με δυνατότητα bonus απόδοσης</li><li>Ευέλικτο ωράριο εργασίας</li><li>Δυνατότητα εξέλιξης σε μια ταχέως αναπτυσσόμενη εταιρεία</li><li>Φιλικό και επαγγελματικό περιβάλλον</li><li>Ευκαιρίες εκπαίδευσης και ανάπτυξης δεξιοτήτων</li></ul>

Compliance & Customer Relations Manager (Remote)

Η MACOhair αναζητά έναν Performance Marketing Specialist με εξειδίκευση στις διαφημιστικές καμπάνιες Google Ads, Meta Ads και TikTok Ads. Ο υποψήφιος θα είναι υπεύθυνος για τη δημιουργία, διαχείριση και ανάλυση των διαφημιστικών ενεργειών, με στόχο τη βελτίωση της απόδοσης και τη μείωση του διαφημιστικού κόστους.Αρμοδιότητες:<ul><li>Δημιουργία, διαχείριση και βελτιστοποίηση καμπανιών σε Google Ads, Meta Ads και TikTok Ads.</li><li>Ανάλυση απόδοσης των διαφημίσεων και προσαρμογή στρατηγικών για καλύτερα αποτελέσματα.</li><li>Συνεργασία με τον Marketing Manager για τη χάραξη στρατηγικής και την επίλυση προκλήσεων.</li><li>Παρουσίαση προτάσεων για τη βελτίωση της διαφημιστικής απόδοσης.</li><li>Δημιουργία αναλυτικών reports και παρουσίαση KPIs.</li><li>Δοκιμές A/B testing για τη βελτίωση των διαφημίσεων.</li><li>Έρευνα αγοράς και ανάλυση του ανταγωνισμού.</li></ul>Τι ζητάμε<ul><li>Προηγούμενη εμπειρία στη διαχείριση Google Ads, Meta Ads και TikTok Ads</li><li>Κατανόηση των performance marketing KPIs (ROAS, CPC, CTR, CPA, Conversion Rate κ.λπ.)</li><li>Δυνατότητα ανάλυσης δεδομένων και λήψης αποφάσεων βάσει performance metrics</li><li>Άριστη γνώση ελληνικών και αγγλικών</li><li>Εξοικείωση με Google Analytics, Meta Business Manager και TikTok Business Center</li><li>Ικανότητα να εργάζεται ανεξάρτητα και να παρουσιάζει reports</li></ul>Τι προσφέρουμε:<ul><li>Σταθερή εργασία σε μια&nbsp;μικρή, εξειδικευμένη ομάδα</li><li>Συνεργασία με επαγγελματίες στο digital marketing</li><li>Μισθός από 900 έως 1.200 ευρώ καθαρά με δυνατότητα bonus απόδοσης</li></ul>

Digital Ads Specialist (Remote) Καλλιθέα

Η&nbsp;MACOhair, μια δυναμικά αναπτυσσόμενη εταιρεία στον χώρο των συστημάτων μαλλιών και αόρατων περουκών, αναζητά έναν&nbsp;Οικονομικό Βοηθό&nbsp;για την καθημερινή διαχείριση των οικονομικών μας. Αν είσαι οργανωτικός, έχεις προσοχή στη λεπτομέρεια και σου αρέσουν οι αριθμοί, έλα στην ομάδα μας!Αρμοδιότητες:<ul><li>Διαχείριση τραπεζικών λογαριασμών &amp; ταμείου.</li><li>Εξασφάλιση ότι όλες οι πληρωμές (μισθοί, προμηθευτές, ενοίκια) πραγματοποιούνται έγκαιρα.</li><li>Παρακολούθηση και είσπραξη καθυστερημένων οφειλών από πελάτες.</li><li>Έλεγχος των ταμειακών ροών και διατήρηση της ρευστότητας.</li><li>Διαχείριση της επικοινωνίας με τον εξωτερικό λογιστή.</li><li>Διασφάλιση συμμόρφωσης με τη φορολογική νομοθεσία και έγκαιρη υποβολή δηλώσεων.</li><li>Διαχείριση ΦΠΑ, ασφαλιστικών εισφορών και λοιπών υποχρεώσεων.</li><li>Ανάλυση δαπανών και βελτιστοποίηση κόστους.</li><li>Ανάπτυξη στρατηγικών για την αύξηση της κερδοφορίας της MACOhair.</li><li>Έλεγχος και έγκριση παραγγελιών και εξόδων.</li><li>Παρακολούθηση της κοστολόγησης των προϊόντων και των υπηρεσιών.</li><li>Προετοιμασία εβδομαδιαίων οικονομικών reports προς τη διοίκηση.</li></ul>Τι ζητάμεΠτυχίο στα Οικονομικά, Λογιστική, Χρηματοοικονομικά ή συναφές πεδίο.Εμπειρία 2+ ετών σε οικονομική διαχείριση ή λογιστήριο.Ικανότητα χρήσης ERP συστημάτων ή Excel για οικονομική διαχείριση.Ισχυρές οργανωτικές και επικοινωνιακές δεξιότητες.Δυνατότητα διαχείρισης πολλαπλών εργασιών και επίλυσης προβλημάτων.Προσφέρουμε:<ul><li>Μισθό 900-1.200€ + bonus απόδοσης.</li><li>Remote εργασία με ευέλικτο ωράριο.</li><li>Φιλικό και υποστηρικτικό εργασιακό περιβάλλον.</li><li>Ευκαιρίες ανάπτυξης σε έναν αναπτυσσόμενο οργανισμό.</li></ul>

Οικονομικός Βοηθός | Finance Assistant (Remote)

Η MACOhair, κορυφαία εταιρεία στα συστήματα μαλλιών, τις αόρατες περούκες και τα hair extensions, αναζητά έναν Υπεύθυνο Προμηθειών και Εισαγωγών για να διαχειρίζεται τις αγορές, τις εισαγωγές και τις σχέσεις με τους προμηθευτές παγκοσμίως.Ο υποψήφιος θα αναλάβει τη διαχείριση προμηθειών, τη διαπραγμάτευση τιμών, την επίβλεψη των παραγγελιών και των εισαγωγών, εξασφαλίζοντας ότι τα προϊόντα φτάνουν έγκαιρα και στην καλύτερη δυνατή ποιότητα.Αρμοδιότητες:<ul><li>Εύρεση και αξιολόγηση προμηθευτών παγκοσμίως</li><li>Διαπραγμάτευση τιμών και όρων συνεργασίας για τις καλύτερες συμφωνίες</li><li>Διαχείριση παραγγελιών και αποστολών από την παραγγελία μέχρι την παράδοση</li><li>Συντονισμός με εκτελωνιστές και μεταφορικές εταιρείες για την έγκαιρη εισαγωγή των προϊόντων</li><li>Έλεγχος ποιότητας προϊόντων και αντιμετώπιση πιθανών προβλημάτων με προμηθευτές</li><li>Έρευνα αγοράς για νέες τάσεις και προμηθευτές</li></ul>Τι ζητάμε<ul><li>Εμπειρία δύο ετών και άνω σε προμήθειες, αγορές ή εισαγωγές</li><li>Καλή γνώση Αγγλικών για επικοινωνία με προμηθευτές</li><li>Ικανότητα διαπραγματεύσεων και κατανόηση κόστους και ποιότητας</li><li>Γνώση τελωνειακών διαδικασιών ή διάθεση να μάθει</li><li>Άνεση στη χρήση υπολογιστή και προγραμμάτων όπως το Excel και ERP συστήματα</li><li>Δυνατότητα ταξιδιών στο εξωτερικό για επισκέψεις σε εργοστάσια και εκθέσεις</li></ul>Προσφέρουμε:<ul><li>Μισθός από 900 έως 1.100 ευρώ καθαρά με δυνατότητα bonus απόδοσης</li><li>Δυνατότητα εξέλιξης και ανάπτυξης δεξιοτήτων</li><li>Ευκαιρία επαφής με διεθνείς αγορές και προμηθευτές</li><li>Σταθερό περιβάλλον σε μια αναπτυσσόμενη εταιρεία</li></ul>

Υπεύθυνος Προμηθειών & Εισαγωγών (Remote)

Code.Hub&nbsp;was awarded in 2021 &amp; 2020 with Gold Awards as the best company in the market regarding our services and again in 2022 as the Rising Star of the year, taking first place in “Best Talent Management Strategy &amp; Initiative” and “Best Youth Employment Initiative”. Code.Hub works together with leading global professional services companies, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Code.Hub works with high-end technologies to help clients improve their performance and create sustainable value for their stakeholders.Education, Skills and Experience<ul><li>Εducational background in IT</li><li>2+ years experience to different application development approaches</li><li>Experience in Java EE</li><li>Familiarity with REST APIs, SOAP</li><li>Knowledge of Databases and SQL experience</li><li>Be familiar with Version Control Systems (i.e. Git)</li><li>Project/Task Management Systems (i.e. Jira)</li><li>Knowledge of automated build tools such as Maven</li><li>Experience with Tomcat</li><li>Eagerness to contribute in a team-oriented environment</li><li>Ability to work creatively and analytically in a problem-solving environment</li></ul>Lets talk about us<ul><li>Remote working model</li><li>A competitive salary</li><li>Signing Bonus</li><li>Brand new equipment</li><li>Exciting &amp; friendly work environment</li><li>Career &amp; competencies’ development</li><li>Continuous learning &amp; development experience based on infinity model through Code.Hub’s Code.Learn</li><li>L&amp;D plan for your career improvment</li><li>A truly open, inclusive, and competitive-free environment to grow your skills and have fun!</li><li>Internal competitions &amp; rewards.</li></ul>Lets talk about Code.Hub-ers<ul><li>You are eligible to have free pass to all training Code.Learn activities.</li><li>Training &amp; Tech Mentor for your induction.</li><li>Sponsoring of a Bachelor and/or Master’s Degree from Athens Tech College.</li><li>Private Health Insurance.</li><li>Performance planning each six months and each two years planning of promotion.</li><li>Free Lunch/Snack every day &amp; Cocktail Fridays @ our offices.</li><li>Referral Bonus.</li><li>Signing Bonus</li></ul>

Java Engineer (All Seniority Levels)

Code.Hub, the first Hub for Developers in Greece, builds together with&nbsp;our client&nbsp;the first digital team for expanding the portfolio of their services globally. Code.Hub has the knowledge and the technical mentorship for all technologies and helps the SW Engineers to expand their skills and opportunity of making a great career path for their future! Code.Hub and our client believe in the talent of Greece.WHO WE’RE LOOKING FOR?<ul><li>Very good educational background in IT or in a numerate discipline (such as Engineering, Statistics, etc.)</li><li>At least 2 years’ experience in software development in iOS</li><li>4-5 years’ experience of developing software in a team environment would be considered an asset</li><li>Proficient in Swift</li><li>Familiarity with JSON, Web Services, REST APIs, Git</li><li>Deep knowledge of iOS SDK</li><li>Common design patterns</li><li>Proficient with Unit and integration tests</li><li>Eagerness to contribute in a team-oriented environment</li><li>Ability to work creatively and analytically in a problem-solving environment</li></ul>WHAT´S IN IT FOR YOU?What we offer<ul><li>Remote working</li><li>A competitive salary</li><li>Signing Bonus</li><li>Brand new equipment</li><li>Exciting &amp; friendly work environment</li><li>Career &amp; competencies’ development</li><li>Continuous training from our experts on cutting edge technologies&nbsp;through Code.Hub’s Code.Learn</li><li>A truly open, inclusive, and competitive-free environment to grow your skills and have fun!</li><li>Internal competitions &amp; rewards.</li></ul>

iOS Engineer

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a&nbsp;Swedish-English - Business Development Sales Representative&nbsp;working remotely in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingAre you results focused and love to help others? Have a passion to maximize sales opportunities? Focused on achieving revenue quotas through product and service recommendations, you'll enhance and build relationships with customers as you identify and develop new business opportunities that support our growth goals. Whether it’s qualifying leads, initiating contacts, or resolving a unique business problem, you’ll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You’ll<ul><li>Conduct research to identify potential customers and decision-makers in target companies</li><li>Reach out to potential customers via phone, email, or other channels to introduce our company and solutions</li><li>Qualify leads to assess their potential value to our business</li><li>Work with account executives to ensure a smooth handoff of qualified leads for further follow-up and closure</li><li>Bring your product and brand knowledge to handle customer interactions, manage objections and ultimately close the sale</li><li>Effectively listen to client needs to identify sales opportunity cues, recommend, quote, and negotiate to meet client needs and close the sale</li><li>Continuously update and maintain accurate records in our customer relationship database system</li></ul>What You Bring to the Role<ul><li>Read, write, and speak Swedish and&nbsp;English as you’ll work with global customers and coworkers whose primary language is English</li><li>Applied sales experience with a customer focus mindset</li><li>Comfortable engaging with customers to enhance and develop solutions</li><li>Creative mindset to overcome objections and is committed to achieving goals</li><li>Team building approach as you will work with multiple teams across different departments</li><li>High school diploma or equivalent</li><li>Computer experience</li></ul>What You Can Expect<ul><li>Working days Monday- Friday</li><li>Supportive of your career and professional development</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits</li><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you</li><li>Visit https://mybenefits.ttec.com for more information.</li></ul>A Bit More About Your RoleWe’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.

Swedish-English - Business Development Sales Representative

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a&nbsp;English - Business Development Sales Representative&nbsp;working remotely in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingAre you results focused and love to help others? Have a passion to maximize sales opportunities? Focused on achieving revenue quotas through product and service recommendations, you'll enhance and build relationships with customers as you identify and develop new business opportunities that support our growth goals. Whether it’s qualifying leads, initiating contacts, or resolving a unique business problem, you’ll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You’ll<ul><li>Conduct research to identify potential customers and decision-makers in target companies</li><li>Reach out to potential customers via phone, email, or other channels to introduce our company and solutions</li><li>Qualify leads to assess their potential value to our business</li><li>Work with account executives to ensure a smooth handoff of qualified leads for further follow-up and closure</li><li>Bring your product and brand knowledge to handle customer interactions, manage objections and ultimately close the sale</li><li>Effectively listen to client needs to identify sales opportunity cues, recommend, quote, and negotiate to meet client needs and close the sale</li><li>Continuously update and maintain accurate records in our customer relationship database system</li></ul>What You Bring to the Role<ul><li>Read, write, and speak English as you’ll work with global customers and coworkers whose primary language is English</li><li>Applied sales experience with a customer focus mindset</li><li>Comfortable engaging with customers to enhance and develop solutions</li><li>Creative mindset to overcome objections and is committed to achieving goals</li><li>Team building approach as you will work with multiple teams across different departments</li><li>High school diploma or equivalent</li><li>Computer experience</li></ul>What You Can Expect<ul><li>Working days Monday- Friday</li><li>Supportive of your career and professional development</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits</li><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you</li><li>Visit https://mybenefits.ttec.com for more information.</li></ul>A Bit More About Your RoleWe’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.

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