Κέντρο Εξυπηρέτησης / Call Center

Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Εταιρικές Πωλήσεις

Βιομηχανική Παραγωγή

Αισθητική / Κομμωτήριο

Εμπόριο Λιανικής

Πληροφορική

Τουρισμός / Ξενοδοχεία

Εστίαση

Προσωπικό Ασφαλείας

Χρηματοοικονομικά

Marketing

LastWeek

LastThreeDays

Today

Aoristou

FullTime

Hybrid

OnSite

The Junior Technical Operations Center (TOC) Engineer acts as a single point of contact for the assessment, prioritization, escalation and resolution of incidents related to corporate and gaming/betting infrastructure. &nbsp;Your day to day will include:<ul><li>BSc in Computer Science, Information Technology, or a related field</li><li>Monitoring the daily performance and functionality of Corporate and Gaming/Betting infrastructure and responding to service failures by implementing the prescribed resolution steps</li><li>Addressing tickets submitted by Opap's corporate operations related to technical issues with hardware devices and platforms, and managing prioritization, evaluation and resolution in accordance with stablished processes and procedures</li><li>Handling technical issues reported via the OPAP Services Portal, collaborating with OPAP Technology vendors to resolve problems concerning gaming and betting application as well as communication circuits</li><li>Escalating incidents and problems as necessary, supporting investigations to minimize incident duration, tracking resolution progress, and providing updates and clarifications &nbsp; to end users regarding the procedure followed&nbsp;</li><li>Maintaining comprehensive documentation and incident reports, detailing the nature of problems and steps taken to resolve them in order to inform improved strategies for preventing future incidents</li><li>Executing User Access Management processes, including overseeing access provisioning and deprovisioning, and gathering relevant data as evidence to support responses to audit inquiries</li><li>Becoming proficient with basic Linux commands and assisting in the review and enhancement of automation scripts to improve operational efficiency.&nbsp;&nbsp;</li></ul> &nbsp; What you need to succeed:&nbsp;<ul><li>2+ years of experience in customer support, preferably in a technical or Network/Technology Operations Center environment &nbsp;</li><li>Help desk exposure in the provision within a corporate environment</li><li>Knowledge of the practices, processes and general standards of the end-user technical support</li><li>Familiarity with ticketing systems and/or monitoring tools</li><li>Ability to comprehend and retain technical information and to clearly translate technical issues in simple non-technical terms&nbsp;</li><li>Strong customer service culture&nbsp;</li><li>Effective communication and team player&nbsp;</li><li>Excellent organizational and prioritization skills&nbsp;</li><li>Achievement orientation</li><li>Availability to work on shifts 24/7/52&nbsp;</li></ul>&nbsp;&nbsp;What’s in it for you?<ul><li>An award-winning working environment 🚀</li><li>State of the art facilities including gym &amp; restaurant 🏢</li><li>Hybrid working model 💻</li><li>Competitive salary package and bonus scheme 💸</li><li>Health insurance coverage &amp; Pension Plan 🙏</li><li>Monthly food allowance 🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy 🎓</li><li>Internal Career Opportunities 💼</li><li>Well-Being Activities 💪</li></ul> OPAP Group is an equal opportunity employer

Junior Technical Operations Engineer (3761)

An iconic hideaway on the glamorous Athens riviera, reborn. On the sophisticated Athens Riviera, at the tip of a pine-clad peninsula, Four Seasons offers the best of both worlds: a laid-back seaside escape just 30 minutes from the historical city centre. Discover the wonders of ancient civilization at the Acropolis, then return to Four Seasons to unwind and relax. Four Seasons Astir Palace Hotel Athens opened in March 2019 and provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The Arion Hotel was built in 1967 and has 106 keys and 61 Bungalows, and the Nafsika opened in 1980 and has 136 keys. Under the same ownership is a large private beach club and marina. Nafsika is open through the year, while Arion and the bungalows operate eight months of the year. Adding to the complement of on-site F&amp;B operations (8 Restaurants and Bars), there are also two third party restaurants on site.About the Role At Four Seasons Astir Palace Hotel Athens, we are seeking an experienced and strategic Director of IT to lead all technology systems and infrastructure at the property. This senior leadership role is essential in ensuring the efficient operation, security, and advancement of IT systems that support our luxury guest experience and business objectives.You will be responsible for managing and maintaining all hotel technology, forecasting IT needs, executing systems strategies, and driving technology initiatives that improve operational effectiveness and guest satisfaction.What You Will Do<ul><li>Develop and implement comprehensive IT strategies aligned with hotel goals, ensuring robust and secure technology infrastructure.</li><li>Manage all critical hotel systems including Property Management System (PMS), Call Accounting, HSIA, PABX, POS, and back-office applications.</li><li>Lead IT projects and system upgrades, collaborating with corporate teams and vendors to deliver seamless technology solutions.</li><li>Ensure 24/7 availability and reliability of IT services to support hotel operations and guest needs.</li><li>Establish and maintain system security protocols consistent with corporate policies.</li><li>Oversee IT budget, contracts, and vendor relationships to optimize cost-efficiency and service quality.</li><li>Provide leadership and support to the IT team, fostering a collaborative and service-oriented environment.</li><li>Participate in regional IT meetings, sharing best practices and innovation initiatives.</li></ul>What You Bring<ul><li>University degree in Information Technology, Computer Science, or related field.</li><li>Minimum 5 years of experience in hotel IT management, with at least 2 years in a Director of IT role.</li><li>Proven expertise in hospitality technology systems such as Opera PMS, HSIA, POS, and network infrastructure.</li><li>Strong project management skills and experience implementing IT upgrades and new systems.</li><li>Solid knowledge of network security, server infrastructure, Active Directory, and backup solutions.</li><li>Excellent interpersonal and communication skills, able to work effectively with cross-functional teams.</li><li>Ability to manage multiple priorities in a fast-paced luxury hospitality environment.</li></ul>What We Offer<ul><li>Competitive salary and comprehensive benefits package.</li><li>Employee meals, laundry services, and Ticket Restaurant monthly allowance of €100.</li><li>Access to Four Seasons global training, development, and travel programs.</li><li>Opportunity to lead IT operations at a world-class luxury resort and make a meaningful impact.</li></ul>Join Four Seasons Astir Palace Hotel Athens as our Director of IT and drive technology excellence that supports exceptional guest experiences and operational success. If you are a seasoned IT leader passionate about innovation and service, we invite you to apply today.

Director of IT

Θέσεις Εργασίας Αττική, Πληροφορική

junior technical operations engineer (3761)

ΟΠΑΠ

director of it

Four Seasons Athens Astir Palace