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As a IT Support Specialist you will be joining of IT Governance Division of Alpha Bank S.A. and you will be responsible for effectively managing customer expectations, serving as a communication channel between customers and IT organization, and whenever is possible, providing a first-contact resolution. To ensure success as a Service Desk agent, you should have good knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills. What you will be doing&nbsp;• Provide First level support to users, over the phone or email, on Hardware, Software and Network connectivity issues.• Troubleshoot and resolve issues remotely using diagnostic techniques and targeted questioning.• Monitor issues from start to resolution.• Provide orientation and guidance to users on how to operate new software and computer equipment.• Determine the best solution based on the issue and details provided by customers.• Escalate if needed unresolved problems to next level&nbsp;support.• Willingness and ability to learn new technologies.&nbsp;What you need to have&nbsp;• A Bachelor’s degree in Information Technology, Computer Science or in a related discipline or diploma from an Institute of Vocational Training – IVT with a 3-5 years relevant experience as Service Desk agent.&nbsp;• Base OS knowledge (Windows).• High Level communication skills along with the ability to communicate technical information clearly and concisely to senior level technical staff, engineers or vendors during troubleshooting or escalations.• Relevant Microsoft, Hardware related, ECDEL or Azure certifications will be appreciated.&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>&nbsp;A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp;All applications will be acknowledged and treated in utmost confidence.

IT Support Specialist

The Functional Analysis Specialist will be joining the Deposits Domain of IT Core Banking Services Division of Alpha Bank S.A., which is responsible for expanding capabilities to the full set of applications that exist in a domain and can perform the functional analysis process on small scale requirements with the assistance of a more experienced colleague. Working closely with IT and Business stakeholders, the person chosen will participate in IT projects ensuring their successful execution in alignment with IT guidelines and methodologies and meeting IT and Business objectives.&nbsp;What you will be doing&nbsp;<ul><li>Translates business requirements to functional requirements, as an input to IT solutions design for a full set of applications that exist in a domain.</li><li>Cooperates effectively with the Senior Functional Engineering regarding the functional analysis process on small scale requirements. &nbsp;</li><li>Adjusts and/or assists on the design and testing of the IT systems to successfully fulfill needs of the Bank, using up-to-date technologies.&nbsp;</li><li>Creates detailed documentation regarding technical solutions, their scope and objectives, activities performed, and findings.</li><li>Executes functional testing and analyzes data to assess performance to specifications.</li><li>Supervises functional testing as well as and documentation activities, performed by the team of Functional Analysts.&nbsp;</li><li>Stays up-to-date with the industry technical and business trends, to support the improvement process of the Bank’s internal systems/applications.&nbsp;</li><li>Performs basic troubleshooting activities using available tools.</li></ul>&nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s degree in science, Technology, Economics, Mathematics, Business Administration or in any other related discipline.&nbsp;</li><li>A minimum of 4 years professional experience in positions linked with Deposits&nbsp;and services and/or analysis and design of digital systems or validation process, validation frameworks or testing methodologies.&nbsp;</li><li>Ability to deliver under tight and demanding deadlines.&nbsp;</li><li>Ability to prioritize business requirements and identify prerequisites, dependencies, and restrictions.&nbsp;</li><li>Advanced knowledge of the MS Office suite and Visio. Familiarity with the AzureDevOps tool will be considered a plus.&nbsp;</li><li>Excellent communication and presentation skills, oral and written, in Greek and in English, with both technical and business audiences.&nbsp;</li><li>Business acumen, understanding of the existing technology environment, with solid analytical thinking and problem-solving skills, organizational and proactive skills along with attention to detail.&nbsp;</li><li>Ability to deliver high-quality results on-time, in scope and within budget and always strive for excellence.&nbsp;</li><li>Strong multi-tasking and time-management skills.&nbsp;</li><li>Self-motivated, flexibility and adaptability, with a results-oriented spirit and a “hands-on” mentality, accountability, and resourcefulness&nbsp;</li><li>Continuous improvement mindset and good change management skills.</li><li>Teamwork spirit &amp; ability to communicate and collaborate efficiently with internal and external stakeholders from all the hierarchical levels and functions.</li></ul> &nbsp;What we offer &nbsp; It’s all about our people. At Alpha Bank, you will enjoy: &nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action.</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.</li><li>Flexible working options.</li><li>A competitive salary and benefits.</li></ul>&nbsp; All applications will be acknowledged and treated in utmost confidence.

Functional Analysis Specialist

As a Functional Analysis Specialist you will be joining the Special Lending Instruments Domain of IT Core Banking Services Division of Alpha Bank S.A., which is responsible for expanding capabilities to the full set of applications that exist in a domain and can perform the functional analysis process on small scale requirements with the assistance of a more experienced colleague.Working closely with IT and Business stakeholders, the person chosen will participate in IT projects ensuring their successful execution in alignment with IT guidelines and methodologies and meeting IT and Business objectives.&nbsp; What you will be doing&nbsp;<ul><li>Translate business requirements to functional requirements, as an input to IT solutions design for a full set of applications that exist in a domain.</li><li>Cooperate effectively with the Senior Functional Engineering regarding the functional analysis process on small scale requirements.&nbsp;</li><li>Adjust and/or assists on the design and testing of the IT systems to successfully fulfill needs of the Bank, using up-to-date technologies.&nbsp;</li><li>Create detailed documentation regarding technical solutions, their scope and objectives, activities performed, and findings.</li><li>Execute functional testing and analyzes data to assess performance to specifications.</li><li>Supervise functional testing as well as and documentation activities, performed by the team of Functional Analysts.&nbsp;</li><li>Stay up-to-date with the industry technical and business trends, to support the improvement process of the Bank’s internal systems/applications.&nbsp;</li><li>Perform basic troubleshooting activities using available tools.</li></ul> What you need to have&nbsp;<ul><li>A Bachelor’s degree in science, Technology, Economics, Mathematics, Business Administration or in any other related discipline.&nbsp;</li><li>A minimum of four (4) years professional experience in positions familiar (i.e. Special Lending Instruments, validation frameworks or testing methodologies).&nbsp;</li><li>Ability to prioritize business requirements and identify prerequisites, dependencies, and restrictions.&nbsp;</li><li>Advanced knowledge of the MS Office suite and Visio. Familiarity with the AzureDevOps tool will be considered a plus.&nbsp;</li><li>Excellent communication and presentation skills, oral and written, in Greek and in English, with both technical and business audiences.&nbsp;</li><li>Business acumen</li><li>Proactiveness along with attention to detail.&nbsp;</li><li>Always strive for excellence.&nbsp;</li><li>Growth mindset.</li><li>Teamwork spirit.</li></ul>What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;•&nbsp;&nbsp;&nbsp;A friendly and collaborative working environment that supports taking initiative and action.•&nbsp;&nbsp;&nbsp;A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.•&nbsp;&nbsp;&nbsp;The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.•&nbsp;&nbsp;&nbsp;Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.•&nbsp;&nbsp;&nbsp;Flexible working options.•&nbsp;&nbsp;&nbsp;A competitive salary and benefits.&nbsp;All applications will be acknowledged and treated in utmost confidence.

As a DevOps Engineer, you will be placed in the IT Digital Services and Data Analytics Division and you will be part of a vibrant team responsible for designing and implementing solutions to automate the application’ development lifecycle. You will be closely collaborating with stakeholders such as Software, System and Test engineers. What you will be doing&nbsp;&nbsp;• Design and implement scripting and automation solutions to improve Continuous Integration/Continuous Delivery (CI/CD) pipelines and streamline processes to make them faster, more efficient, human error-free and consistent.• Design and implement containerization solutions (Docker and Kubernetes tools, etc.) to enable consistent and portable software deployment.• Monitor system performance, ensuring that systems are safe and secure against cybersecurity threats.• Carry out monitoring and logging processes to ensure high availability and performance of software applications.• Identify technical problems and develop software updates, “fixes” and tools to ensure high availability and reliability of software.• Design procedures for system troubleshooting and maintenance.• Perform root-cause analyses of production errors and resolve technical issues.• Collaborate with software developers and engineers to ensure that the development follows the established processes and performs as anticipated.&nbsp;What you need to have&nbsp;• A Bachelor’s degree in Information Systems, Computer Science, Electronic Engineering or any other related field.• At least two (2) to four (4) years of experience as a DevOps Engineer or in a similar role.• Experience in common scripting or object-oriented or functional or procedural programming languages.• Experience with Microsoft Azure DevOps.• Experience in DevOps CI/CD Pipeline design and setup.• Experience in version control systems.• Knowledge of APIs (JSON, REST, SOAP).• Knowledge of containerized technologies, such as Docker and Kubernetes.• Experience with OpenShift Container Platform and Istio service mesh.• Experience in Microsoft Windows OS, Linux OS flavors and domain information utilities such as Active Directory, LDAP and DNS) administration.What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;•&nbsp;&nbsp;A friendly and collaborative working environment that supports taking initiative and action.•&nbsp;&nbsp;A culture that centers around learning and continuous development and encourages everyone to bring their best self to work.•&nbsp;&nbsp;The opportunity to challenge your thinking through your participation in complex tasks and transformation projects.•&nbsp;&nbsp;Being part of a large organization with a leading role in the Greek economy and a strong presence in the community.•&nbsp;&nbsp;Flexible working options.•&nbsp;&nbsp;A competitive salary and benefits.&nbsp;All applications will be acknowledged and treated in utmost confidence.

DevOps Engineer

As a Cloud Operation Engineer, you will be part of the Cloud team, that is in charge for the operations of cloud environment used to virtualize network functions in Vodafone network. Main responsibilities and activities are: • &nbsp; &nbsp;Managing and supporting a mixed environment of Vmware ESX, Tanzu &nbsp;and Openshift Cloud Platforms. • &nbsp; &nbsp;Installing, configuring, implementing the Cloud infrastructure • &nbsp; &nbsp;Performing &nbsp;troubleshooting, incident management and error handling for cloud platforms. • &nbsp; &nbsp;Executing change management, fault management, service request processes. • &nbsp; &nbsp;Evaluating &nbsp;new versions, firmware and patches. Implementing major upgrades and security patches regularly. • &nbsp; &nbsp;Discussing platform evolution with vendors and design teams • &nbsp; &nbsp;Implementing security policies and fixing vulnerabilities on platforms according to the best practices and company procedures.&nbsp; • &nbsp; &nbsp;Periodic monitoring of platforms, performance tuning, capacity planning and trend analysis. • &nbsp; &nbsp;Providing assistance in new projects during all stages, including: assessment, planning, designing, initiation, implementation. • &nbsp; &nbsp;Maintaining operational readiness, ensuring complete recovery in the event of a disaster. Attend DR tests regularly, update the policies and procedures as required. •&nbsp;&nbsp; &nbsp;Incident, change and problem management for Cloud platforms •&nbsp;&nbsp; &nbsp;Life cycle management of cloud infrastructure •&nbsp;&nbsp; &nbsp;Technology vendors managementWho you are• &nbsp; &nbsp;University degree from telecommunications engineering, information technology or equivalent STEM degree with ICT experience • &nbsp; &nbsp;At least 3 years experience working in a large, enterprise environment working with problem solving, troubleshooting and analysis processes • &nbsp; &nbsp;Good knowledge of Cloud, CAAS/PAAS/IAAS technologies. • &nbsp; &nbsp;Excellent working experience on VMware and Redhat Linux. • &nbsp; &nbsp;Good knowledge of Storage, SAN, Network&nbsp; • &nbsp; &nbsp;Good knowledge of vROPS, PowerCLI, DevOps tools. • &nbsp; &nbsp;System/cloud administration experience with Vmware ESX, Openshift Cloud Platform • &nbsp; &nbsp;Good knowledge of automation solutions (Ansible, Git, Python) • &nbsp; &nbsp;Preferred (not mandatory) technical certifications (VCTA, VCP, VCAP)Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you•  &nbsp;Competitive pay, bonus &amp; remuneration package&nbsp; • &nbsp; Private Health &amp; Medical Insurance &nbsp; • &nbsp; Hybrid way of working: a blend of remote and office-based working, including the option to work up to 20 days from abroad&nbsp; •  &nbsp;Remote work equipment to help you create a comfortable, ergonomic workspace at home &nbsp; •  &nbsp;Unlimited access to learning resources and trainings&nbsp; •  &nbsp;Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service &nbsp; •  &nbsp;Spirit of Vodafone Day: one day each quarter dedicated to your personal development&nbsp; •  &nbsp;Extra days off: Vodafone Day, Family Day, Volunteering Day &nbsp; •  &nbsp;Needless to say, we cater for your communication wherever you are&nbsp; • &nbsp;Office amenities (subject to the office location): such as restaurant, gym and parking&nbsp; • &nbsp;Special employee offers and discounts

Cloud Operations Engineer

As a Site Reliability Engineer you will ensure that Vodafone's data services maintain high reliability and uptime, meeting the performance requirements of our customers. You will be responsible for designing and implementing robust monitoring strategies, ensuring the performance and scalability of data systems, and actively participating in continuous improvement of service reliability. Additionally, you will support incident and problem management, provide feedback to development teams, and contribute to the design and review of data-centric IT solutions.&nbsp;More Specifically you will:&nbsp;<ul><li>Support the development of an effective, inclusive SRE team with a focus on data infrastructure, ensuring alignment with SRE principles and practices&nbsp;</li><li>Design optimization strategies for data infrastructure, including database systems (e.g., Oracle, MySQL), data pipelines, and ETL processes&nbsp;</li><li>Define monitoring requirements and implement alerting mechanisms for data services and infrastructure, using tools such as Prometheus, Grafana, and ELK stack&nbsp;</li><li>Provide feedback to data engineers and data platform teams regarding system malfunctions and potential areas for performance improvement&nbsp;</li><li>Participate actively in Incident &amp; Problem Management for both data infrastructure and business-related incidents, focusing on root cause analysis and future-proofing solutions&nbsp;</li><li>Manage operational costs (OPEX) for data-related services, covering aspects like capacity planning, database licensing, support, and other related expenses&nbsp;</li><li>Collaborate closely with internal and external teams, including on-shore and off-shore units, to drive alignment on data service performance and reliability&nbsp;</li><li>Mentor and guide new SRE team members, helping them understand data-related aspects of SRE and best practices for reliability engineering&nbsp;</li><li>Lead automation initiatives to streamline data processing, reduce manual interventions, and increase business SLAs for data services&nbsp;</li><li>Ensure resilience, redundancy, and high availability for critical data services and workflows (both new and existing)&nbsp;</li><li>Oversee the successful transition of data solutions from development to production, ensuring compliance with SRE principles&nbsp;</li><li>Review the functional design of new data-centric deliverables, offering recommendations to optimize performance and reliability&nbsp;</li></ul>Who you are<ul><li>Bachelor's degree in Computer Science, Engineering, or a related field</li><li>5+ years of experience in IT Operations, focusing on data technologies and platforms (e.g., AWS, GCP, Oracle, MySQL)&nbsp;</li><li>Proficient in CI/CD tools (e.g., Jenkins, GitOps), scripting (e.g., Python, Bash), and cloud-based data solutions&nbsp;</li><li>Expertise in monitoring tools like Prometheus, Grafana, ELK, and experience with containerization and Kubernetes&nbsp;</li><li>Strong skills in automation (e.g., Ansible, Terraform) and database management (Oracle PL/SQL, large-scale databases)&nbsp;</li><li>Analytical mindset, strong problem-solving skills, and excellent communication abilities in Greek and English&nbsp;</li></ul>Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you<ul><li>Competitive pay, bonus &amp; remuneration package&nbsp;</li><li>Private Health &amp; Medical Insurance &nbsp;</li><li>Hybrid way of working: a blend of remote and office-based working, including the option to work up to 20 days from abroad&nbsp;</li><li>Remote work equipment to help you create a comfortable, ergonomic workspace at home &nbsp;</li><li>Unlimited access to learning resources and trainings&nbsp;</li><li>Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service &nbsp;</li><li>Spirit of Vodafone Day: one day each quarter dedicated to your personal development&nbsp;</li><li>Extra days off: Vodafone Day, Family Day, Volunteering Day &nbsp;</li><li>Needless to say, we cater for your communication wherever you are&nbsp;</li><li>Office amenities (subject to the office location): such as restaurant, gym and parking&nbsp;</li><li>Special employee offers and discounts</li></ul>

Site Reliability Engineer (Athens, Thessaloniki, Heraklion Crete)

Μanage and initiate continuous operation improvements to verify and improve operational effectiveness of CRM services.&nbsp;Key Accountabilities:&nbsp; • &nbsp; &nbsp;Administrate, configure and monitor CRM applications, ensuring system’s integrity • &nbsp; &nbsp;Act as second level support, processing incoming incidents, problems and requests through Service Desk ensuring alignment with business users • &nbsp; &nbsp;Perform health and quality checks to verify operational excellence • &nbsp; &nbsp;Collaborate with vendors and CRM delivery teams in the development and deployment of new functionalities • &nbsp; &nbsp;Ensure operations related activities are performed in compliance with company processes and regulationsWho you are• &nbsp; &nbsp;At least 3 years of professional experience in a relevant role • &nbsp; &nbsp;Bachelor’s Degree in Computer Science or Engineering. Master’s Degree will be considered an asset. • &nbsp; &nbsp;Strong experience with Siebel CRM and Oracle SQL (relevant certifications for Siebel CRM will be considered a plus) • &nbsp; &nbsp;Capable to understand the technical aspect of complex systems with strong analytical and problem-solving skills&nbsp; • &nbsp; &nbsp;Ability to influence, mentor, and collaborate with agile development teams&nbsp; • &nbsp; &nbsp;Self – motivated with strong time-management skills and the ability to juggle multiple balls&nbsp; • &nbsp; &nbsp;Excellent written and verbal communications skills in Greek &amp; English, with both technical and business audiences &nbsp;Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you•   Competitive pay, bonus &amp; remuneration package&nbsp; • &nbsp; Private Health &amp; Medical Insurance &nbsp; • &nbsp; Hybrid way of working: a blend of 60% remote and 40% office-based working, including the option to work up to 20 days from abroad&nbsp; •   Remote work equipment to help you create a comfortable, ergonomic workspace at home &nbsp; •   Unlimited access to learning resources and trainings&nbsp; •   Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service &nbsp; •   Spirit of Vodafone Day: one day each quarter dedicated to your personal development&nbsp; •   Extra days off: Vodafone Day, Family Day, Volunteering Day &nbsp; •   Needless to say, we cater for your communication wherever you are&nbsp; • &nbsp;Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking&nbsp; • &nbsp;Special employee offers and discounts&nbsp;

CRM Support Engineer

Mission of the Modernization Domains Centre of Excellence (CoE) is to define, prioritize and deliver the commercial and technical roadmap of the organization. As a Domain Architect (UIM) you will have a key role to Vodafone IT strategy, you will be responsible for the architectural design of a specific domain and contribute on the systems roadmap as well as consulting upon uplift and modernization projects.&nbsp;More specifically you will:&nbsp;<ul><li>Participate in PI planning, collaborate with other architects, product owners, and teams during the event to provide architectural guidance and help prioritize features/tasks.  Participate in end-to-end technical architecture across all related systems. Ensure that the architectural vision aligns with the organization's goals and is integrated into the planning process.  &nbsp;</li><li>Develop and maintain the overall system architecture, prepare the Low-Level design for his domain. Collaborate closely with other technical teams, (Vodafone, SIs) to deliver solutions on time/budget/scope/quality.  Offer technical leadership to development teams by providing guidance on best practices, coding standards, and ensuring architectural integrity. Help resolve technical issues and challenges that arise during development and testing. &nbsp;</li><li>Participate in inspect and adapt workshops to gather feedback and identify areas for improvement in the architecture and development processes. &nbsp;</li></ul>Who you are<ul><li>At least 2 -3 years of similar experience with strong background in application design, development &amp; architecture in Oracle UIM  &nbsp;</li><li>Experience in delivering complex solutions in OSS area in a matrix environment  &nbsp;</li><li>Good understanding of integration/API technologies and web service standards. (i.e., WSDL, REST, SOAP) &nbsp;</li><li>Good understanding of open APIs (TM Forum). &nbsp;</li><li>Experience in database technologies &nbsp;</li><li>Knowledge of Java, UNIX shell scripting, UNIX operating systems &nbsp;</li><li>Demonstrated in-depth knowledge of Telecom industry &nbsp;</li><li>Higher education in Computer Science, Engineering or a relevant field &nbsp;</li><li>Agile methodology and/or Scaled Agile Framework (SAFe) &nbsp;</li><li>Ability to influence and collaborate with other teams  &nbsp;</li><li>Solid analytical, methodical and problem-solving skills  &nbsp;</li><li>Excellent written and verbal communication skills in both Greek &amp; English&nbsp;</li></ul>Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you<ul><li>Competitive pay, bonus &amp; remuneration package&nbsp;</li><li>Private Health &amp; Medical Insurance &nbsp;</li><li>Hybrid way of working: a blend of remote and office-based working, including the option to work up to 20 days from abroad&nbsp;</li><li>Remote work equipment to help you create a comfortable, ergonomic workspace at home &nbsp;</li><li>Unlimited access to learning resources and trainings&nbsp;</li><li>Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service &nbsp;</li><li>Spirit of Vodafone Day: one day each quarter dedicated to your personal development&nbsp;</li><li>Extra days off: Vodafone Day, Family Day, Volunteering Day &nbsp;</li><li>Needless to say, we cater for your communication wherever you are&nbsp;</li><li>Office amenities (subject to the office location): such as restaurant, gym and parking&nbsp;</li><li>Special employee offers and discounts</li></ul>

UIM Domain Architect

The role of IT Product Manager is 100% dedicated to the work related to a specific value stream, overseeing the roadmap of the value stream and ensuring the build in quality of the product (processes, documentation). The role is responsible to bridge the gap between teams, internal development organization and variety of customers.&nbsp;&nbsp;More specifically you will:&nbsp;<ul><li>Oversee the value stream program execution &nbsp;</li><li>Design solution &amp; context to ensure solution fit to wider product family contest – in the context of product requirements &nbsp;</li><li>Align effectively the backlog among squads, participating in the value stream &nbsp;</li><li>Create, improve and establish product management and development processes &nbsp;</li><li>Build and align the program backlog of Epics, prioritize Epics across delivery teams to achieve business objectives and manage dependencies across teams &nbsp;</li><li>Establish and monitor value stream OKRs and KPIs &nbsp;</li><li>Participate in PI planning with other Product Owners making sure that mid to long term product requirements are considered &nbsp;</li><li>Participate in Squad reviews, Program Demos and Program Retrospectives sessions&nbsp;</li></ul>Who you are<ul><li>MSc or BSc in Computer Science, Information Systems&nbsp;</li><li>3+ years of experience in developing a product and managing all aspects throughout its lifecycle &nbsp;</li><li>Strong technical background and knowledge of the software application industry and services &nbsp;</li><li>Experience working with internal and external business partners, driving and completing concurrent projects on time and within budget &nbsp; &nbsp;</li><li>Proven ability to read a business document and translate it into high level technical requirements &nbsp;</li><li>Strong stakeholder management, facilitation and organization skills&nbsp;</li><li>Strong communication, analytical and logical reasoning skills&nbsp;</li><li>Ability to influence, mentor, and collaborate with multi-disciplinary teams&nbsp;</li><li>Self – motivated with strong time-management skills and the ability to juggle multiple balls &nbsp;</li><li>Experience working with agile methodologies and apply agile ways of working is strongly preferred &nbsp;&nbsp;</li><li>Excellent written and verbal communication skills, in both Greek &amp; English and with both technical and business audiences&nbsp;</li><li>JIRA/Confluence, MS Project, or equivalent experience is preferred&nbsp;</li></ul>Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you<ul><li>Competitive pay, bonus &amp; remuneration package&nbsp;</li><li>Private Health &amp; Medical Insurance &nbsp;</li><li>Hybrid way of working: a blend of remote and office-based working, including the option to work up to 20 days from abroad&nbsp;</li><li>Remote work equipment to help you create a comfortable, ergonomic workspace at home &nbsp;</li><li>Unlimited access to learning resources and trainings&nbsp;</li><li>Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service &nbsp;</li><li>Spirit of Vodafone Day: one day each quarter dedicated to your personal development&nbsp;</li><li>Extra days off: Vodafone Day, Family Day, Volunteering Day &nbsp;</li><li>Needless to say, we cater for your communication wherever you are&nbsp;</li><li>Office amenities (subject to the office location): such as restaurant, gym and parking&nbsp;</li><li>Special employee offers and discounts</li></ul>

IT Product Manager

As a PEGA Product Owner you will define and deliver all necessary strategic technological enablers based on native cloud and Open Digital architecture. You will be responsible for creating and maintaining PEGA roadmap, align with Vodafone Group and other squad’s development, to reassure architecture consistency and vision delivery.&nbsp;More specifically you will:&nbsp; • &nbsp; &nbsp;Coordinate with the Tribe Leads and other Product Owners the engineering strategy, roadmap and development based on market needs, competition and group directions &nbsp; • &nbsp; &nbsp;Have end2End accountability for agile development of critical enablers to be used by other squads (e.g. NBAA for Fixed, PEGA for Care etc.) &nbsp; • &nbsp; &nbsp;Prioritize value for Engineering team and be responsible for the creation of product backlog increments (Themes, Epics, user stories)&nbsp; • &nbsp; &nbsp;Manage PEGA roadmap and understand IT &amp; digital strategy, presenting direction and features to relevant teams and stakeholders.&nbsp; • &nbsp; &nbsp;Work closely with Solution Architects on the analysis of features, technical feasibility and incremental delivery of product backlog items (epics, user stories) &nbsp; • &nbsp; &nbsp;Make data driven decisions for backlog prioritization and works with Tribe lead and Agile Portfolio Manager to pick up and plan release dates and manage set expectation for new functionalities delivery &nbsp; • &nbsp; &nbsp;Write highly effective user stories that are actionable by development teams.&nbsp; • &nbsp; &nbsp;Approve the final release plan and accepts all deliverables against defined user stories and acceptance criteria • &nbsp; &nbsp;Defines and tracks Objective Key Results (OKRs) and KPIs as part of the quarterly business reviews (QBR) process&nbsp; • &nbsp; &nbsp;Monitors IT &amp; digital KPIs and prioritize enablers that will ensure speed and availability thresholds are achievedWho you are• &nbsp; &nbsp;MSc or BSc in Computer Science, Information Systems&nbsp; • &nbsp; &nbsp;Experience in developing a product and proven track record for applications launched&nbsp; • &nbsp; &nbsp;Strong technical background and knowledge of the Telco industry and services &nbsp;&nbsp; • &nbsp; &nbsp;Experience working with internal and external business partners, driving and completing concurrent projects on time and within budget &nbsp; • &nbsp; &nbsp;Proven ability to read a business document and translate it into high level technical requirements.&nbsp; • &nbsp; &nbsp;Understanding operations from customer facing functions to back office&nbsp; • &nbsp; &nbsp;Strong communication and logical reasoning skills&nbsp; • &nbsp; &nbsp;JIRA/Confluence, MS Project, or equivalent experience preferred&nbsp;Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you•   Competitive pay, bonus &amp; remuneration package&nbsp; • &nbsp; Private Health &amp; Medical Insurance &nbsp; • &nbsp; Hybrid way of working: a blend of 60% remote and 40% office-based working, including the option to work up to 20 days from abroad&nbsp; •   Remote work equipment to help you create a comfortable, ergonomic workspace at home &nbsp; •   Unlimited access to learning resources and trainings&nbsp; •   Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service &nbsp; •   Spirit of Vodafone Day: one day each quarter dedicated to your personal development&nbsp; •   Extra days off: Vodafone Day, Family Day, Volunteering Day &nbsp; •   Needless to say, we cater for your communication wherever you are&nbsp; • &nbsp;Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking&nbsp; • &nbsp;Special employee offers and discounts&nbsp;

Product Owner

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