Εμπόριο Λιανικής

Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

Πληροφορική

Χρηματοοικονομικά

Αποθήκη / Logistics

Επαγγέλματα Υγείας

Κέντρο Εξυπηρέτησης / Call Center

Διοίκηση Επιχειρήσεων

Εταιρικές Πωλήσεις

Άλλο

Εστίαση

Μεταφορές

Βιομηχανική Παραγωγή

Νομικές Υπηρεσίες

Γραμματειακή Υποστήριξη

Ανθρώπινο Δυναμικό / HR

Marketing

Ναυτιλία

Αερομεταφορές

Εκπαίδευση

Αισθητική / Κομμωτήριο

Φροντίδα Κτιρίων / Σπιτιών

Προσωπικό Ασφαλείας

ΜΜΕ / Social Media

Τουρισμός / Ξενοδοχεία

Αθλητισμός / Fitness

Φροντίδα Ενήλικων / Παιδιών

Εργάτες

Τηλεπικοινωνίες

Τέχνες / Πολιτισμός

Φροντίδα Ζώων

LastWeek

LastThreeDays

Today

Aoristou

FullTime

PartTime

OnSite

Hybrid

Remote

We at&nbsp;Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking " Call Center Training Advisor” to be part of our successful team in our “Commercial Training Team”.You have a challenging mission for:Inspiring and equipping our call center teams to deliver exceptional customer experience. You’ll design and deliver engaging training programs on technologies, processes, and service excellence. From onboarding to continuous upskilling, you’ll ensure our agents are confident, capable, and ready to build trust with every customer interaction.What will you do:•Deliver instructor-led and virtual training on fixed &amp; mobile technologies.•Teach company processes and escalation flows related to service activation and fault diagnosis.•Train agents on contact center systems and internal modules.•Deliver training on customer‑service principles, including active listening, empathy, confident reassurance, de‑escalation techniques and strategies to calm upset customers.•Teach techniques for creating a sense of security and building trust with customers, including clear language, transparency, appropriate disclosure, and follow‑up commitments.•Develop practical exercises (role‑plays, simulated calls, call‑shadowing, and scenario workshops) to practice soft‑skill application alongside technical troubleshooting.•Develop course content: manuals, quick-reference guides, e-learning modules, video tutorials, assessments and certification tracks.•Design customized training programs and learning paths based on performance metrics and QA feedback.•Measure training effectiveness through assessments, KPIs and continuous improvement.•Collaborate with product, technical operations and QA teams to keep materials current with network and process changes.•Support new-hire onboarding and deliver regular refreshers and upskilling sessions.•Administer training surveys and conduct evaluations on all training programs and projects, as well as monitor and report the effectiveness of each training group of employees.•Evaluate on-going training programs to determine if skills and job knowledge have been achieved and successfully implemented/maintained.•Act as a Business Partner between Commercial Training and Customer Care/Technical Support segments.It would be great if you have:<ul><li>BSc degree in Business Administration, Human Resources or other related discipline&nbsp;</li><li>2 or more years of experience in a relevant position.</li><li>Excellent command of the English language written &amp; spoken.</li><li>Working knowledge on Siebel, SAP, PaSPort, Cempresso</li><li>Prior working experience in Telecommunications is appreciated</li><li>Clear and effective communication skills.</li></ul>&nbsp;What you will get<ul><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp; for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>

Call Center Training Advisor

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.Customer Service Agent is ultimately the everyday point of contact of Ayvens with all drivers. The role includes interactions with Ayvens’ clients &amp; drivers to provide them information related with their vehicles, aiming to ensure their mobility. Also, he/she is responsible to reply to the incoming calls from drivers, answer inquiries and questions, provide support, handle complaints, and resolve them. The ideal candidate for this position will have a working experience in call center and strong communicational skills. The role supports excellent customer service with focus on providing a great customer experience. The ideal candidate resolves typical problems, communicates solution, or requested information to the customer, solves problems in straightforward situations and builds relationships with customers through follow-up of services.&nbsp;&nbsp;Responsibilities:&nbsp;<ul><li>Assist customers’ inquiries via telephone, email (Answer to incoming calls and respond to emails)&nbsp;</li><li>Coordinate with other functions and departments in order to reply to drivers&nbsp;</li><li>Handle drivers' requests for car maintenance and provide support to drivers in the event of accidents&nbsp;</li><li>Handle and resolve drivers’ complaints straightforward by taking the initiative&nbsp;&nbsp;</li><li>Record all interactions with drivers in the relevant CRM tool and ensure that all tasks are completed&nbsp;</li><li>Provide accurate, valid and complete information by using the right methods/tools&nbsp;</li><li>Provide a great customer experience&nbsp;&nbsp;</li><li>Meet personal/customer service team targets&nbsp;&nbsp;</li><li>Keep records of customer interactions, process customer accounts and file document&nbsp;</li><li>Identify and escalate situations requiring attention&nbsp;</li><li>Identify and assess customers’ needs to achieve satisfaction&nbsp;</li></ul>Qualifications and skills:&nbsp;<ul><li>Previous experience in customer support or client service representative role, will be considered an asset&nbsp;</li><li>Ability to demonstrate customer passion&nbsp;</li><li>Ability to multi-task, prioritize, and manage time effectively&nbsp;</li><li>Ability to work under pressure and meet tight deadlines&nbsp;</li><li>Strong interpersonal and communication skills&nbsp;</li><li>Organizational skills and problem solving capabilities&nbsp;</li><li>Highly motivated, target driven and results oriented&nbsp;</li><li>Excellent PC skills, including relevant CRM tools&nbsp;</li><li>Fluency in English language- verbal and written&nbsp;</li><li>Solid verbal and written communication skills&nbsp;</li><li>Positive attitude &amp; pleasant personality with eager to work and strong team spirit&nbsp;</li><li>University Degree will be consider as an asset&nbsp;</li><li>Familiarity with automobiles, will be considered an asset&nbsp;</li></ul>

Customer Service Agent

Αγαπάς την οργάνωση και την επικοινωνία;Σου αρέσει να παρέχεις την καλύτερη δυνατή εξυπηρέτηση στους πελάτες;Θέλουμε να σε γνωρίσουμε!Αναζητάμε&nbsp;Υπάλληλο Τηλεφωνικού Κέντρου&nbsp;για το κέντρο διανομής της εταιρίας μας στο&nbsp;Κορωπί. Η καθημερινότητα σου θα περιλαμβάνει τη λήψη παραγγελιών, την τηλεφωνική προώθηση προϊόντων και την καταγραφή και επίλυση αιτημάτων των πελατών.&nbsp;Ως μέρος της ομάδας μας, θα είσαι υπεύθυνος/η για την καθημερινή τηλεφωνική επικοινωνία με τους πελάτες μας, διασφαλίζοντας ότι λαμβάνουν την καλύτερη δυνατή εξυπηρέτηση. What you need to be successful <ul><li>Εξοικείωση με τη χρήση Η/Υ</li><li>Βασική γνώση εφαρμογών MS Word Office και Excel</li><li>Επικοινωνιακές και οργανωτικές δεξιότητες</li><li>Ικανότητα διαχείρισης εργασιών σε δυναμικό περιβάλλον εργασίας</li><li>Διαχείριση των αιτημάτων με ευελιξία και προσανατολισμό στην επίλυση</li><li>Προσήλωση στο αποτέλεσμα και πελατοκεντρική προσέγγιση</li><li>Απολυτήριο Λυκείου (επιθυμητό)</li><li>Βασική γνώση Αγγλικών</li></ul>

Υπάλληλος Τηλεφωνικού Κέντρου (Κορωπί)

We are looking for someone who is customer oriented to deliver happiness to our customers in&nbsp;Cyprus&nbsp;(shifts: including evening &amp; night)! Are you enthusiastic? Energetic? Do you enjoy helping people and providing solutions? We are here to end world hunger and generate awesome brand love, thus we need someone with your skills to join our -great- cause!Join our dynamic team as a Customer Care Agent for the Cypriot market! Take charge of communication with both our end users and partners, ensuring an unparalleled customer experience. Showcase your exceptional verbal and written communication skills across all channels – live chat, incoming calls, and email.Apply if:<ul><li>You understand the difference between hungry and HANGRY</li><li>You can meditate even with the most hardcore rock music playing in the background</li><li>You will go straight to the restaurant and deliver the food yourself to our customers if you need to</li><li>The term "agent" doesn't only mean you're part of the FBI, CIA etc.</li><li>"Call Center" sounds like a "Happiest Land Ever Created" to you</li></ul> What you need to be successful <ul><li>You are problem solving oriented and you have the ability to find the best solution to every customer related issue.</li><li>You are a team player! Team spirit is necessary as you will be part of a highly interactive and dynamic team of customer care agents.</li><li>Multitasking and critical thinking are required in order to prioritize and handle both incoming and outgoing contact.</li><li>Strong understanding of customer expectations with a focus on quality driven support.</li><li>Fluency in Greek and English&nbsp;is a must.</li><li>Computer skills and ability to use office equipment are required.</li><li>Prior experience in customer service will be considered as a plus.</li><li>Bachelor's degree will be considered a plus.</li><li>Full-time work, 5 days a week, including weekends and national holidays.</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in!</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and happy!</li><li>We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches. 🧠&nbsp;</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose&nbsp;around the world! 🌎</li></ul>Life@efood:At efood, no day is the same as the day before!efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, and our society.We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!&nbsp;Hungry enough to join us?efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Customer Care Agent (Cyprus market)

Our Dispatching team is growing and we are looking for our new superstar Dispatchers to organize deliveries accurately and efficiently, and take our operations to the next level!In this role your main goal will be to use verbal and written communications to expedite deliveries to our customers. You will monitor "delivered by efood" orders in real-time, making sure that everything works flawlessly. You will use your good judgment to make decisions in a fast-paced environment in order to lift any blockers on our riders' way to the PERFECT delivery!What you’ll do:&nbsp;<ul><li>Monitor orders and handle issues from the watchlist</li><li>Manage multiple incoming interactions simultaneously and effortlessly determine which take priority</li><li>Ensure that delivery zone performance and delays are on track and make corrective actions proactively and whenever needed</li><li>Handle contact from partners, riders &amp; customers through chat &amp; calls</li><li>Monitor order routing and make adjustments</li><li>Inform and provide feedback on customers for their order status if and when needed,&nbsp;and contact the partners when required</li></ul> What you need to be successful <ul><li>1-2 years of previous experience in a customer facing role within call center environment</li><li>Previous experience as dispatcher will be considered a plus</li><li>Problem-solving mindset, with the ability to find the best solution to every customer related issue</li><li>Multitasking and critical thinking</li><li>Attention to detail</li><li>Great communication skills</li><li>Excellent computer and typing skills</li><li>BSc degree will be considered a plus</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in!</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and happy!</li><li>We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches. 🧠&nbsp;</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose&nbsp;around the world! 🌎</li></ul>Life@efood:At efood, no day is the same as the day before!efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, and our society.We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!&nbsp;Hungry enough to join us?efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Dispatcher (Customer Care)

Αναζητούμε Εκπρόσωπο στο τμήμα Εξυπηρέτησης Πελατών, με έδρα τον Περισσό.<h2>Κύριες Αρμοδιότητες Ρόλου</h2><ul><li>Εξυπηρετεί πελάτες B2B και Β2C τόσο της Coral όσο και θυγατρικών τηλεφωνικά, μέσω e-mail ή chat</li><li>Καταχωρεί και πραγματοποιεί αλλαγές παραγγελιών</li><li>Καταγράφει και επιλύει παράπονα και ερωτήματα των πελατών</li><li>Δημιουργεί αναφορές και αποστολή παραπόνων σε συνεργαζόμενα τμήματα</li><li>Πραγματοποιεί τιμολογήσεις πελατών λιανικής και βιομηχανίας</li><li>Συμμετέχει σε projects σε συνεργασία με τα τμήματα πωλήσεων, λογιστηρίου, δρομολόγησης</li><li>Τηρεί KPIs, πολιτικές και controls</li></ul><h2>Κύρια Προσόντα</h2><ul><li>Πτυχίο Χημικού / Μηχανολόγου Μηχανικού/ Διοίκηση Επιχειρήσεων/ Οικονομικά</li><li>Επιθυμητή εμπειρία σε αντίστοιχο ρόλο</li><li>Γνώση CRM κρίνεται απαραίτητη</li><li>Άριστη γνώση Η/Υ και του Microsoft Office</li><li>Εξοικείωση με ERP συστήματα κατά προτίμηση SAP</li><li>Καλή χρήση της αγγλικής γλώσσας (γραπτά και προφορικά)</li><li>Ευελιξία απασχόλησης σε βάρδιες</li></ul><h2>Επιπλέον Χαρακτηριστικά</h2><ul><li>Άριστες διαπροσωπικές και επικοινωνιακές δεξιότητες</li><li>Υπευθυνότητα και επίλυση προβλημάτων</li><li>Ικανότητα διαχείρισης χρόνου</li><li>Ικανότητα εργασίας ως μέλος της ομάδας αλλά και αυτόνομα</li></ul>

Customer Support Associate (M10)

Θέσεις Εργασίας Αττική, Κέντρο Εξυπηρέτησης / Call Center - Σελίδα 10

call center training advisor

NOVA

customer service agent

Ayvens

υπάλληλος τηλεφωνικού κέντρου (κορωπί)

efood

customer care agent (cyprus market)

efood

dispatcher (customer care)

efood

customer support associate (m10)

Motor Oil