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Ο τομέας της Εστίασης είναι ζωντανός και προσφέρει θέσεις εργασίας σε εστιατόρια, ξενοδοχεία, εκδηλώσεις catering και υπηρεσίες γρήγορου φαγητού. Οι ευκαιρίες καριέρας περιλαμβάνουν σεφ, προσωπικό κουζίνας, διαχείριση καταστημάτων και εξυπηρέτηση πελατών. Στην Ελλάδα, γνωστή για την πλούσια γαστρονομική παράδοση, ο τομέας αυτός εξασφαλίζει ανάπτυξη, βελτίωση κοινωνικών δεξιοτήτων και συμμετοχή σε μια δυναμική βιομηχανία φιλοξενίας.

The Catering and Food Service sector is vibrant, offering roles in restaurants, hotels, event catering, and fast food services. Career opportunities range from chefs and kitchen staff to restaurant management and customer service. In Greece, a country known for its rich culinary tradition, this sector promises growth, excellent interpersonal skills development, and the chance to be part of a dynamic hospitality industry.

Ο τομέας Τουρισμού και Ξενοδοχείων στην Ελλάδα προσφέρει πολυάριθμες ευκαιρίες απασχόλησης σε διοίκηση ξενοδοχείων, ταξιδιωτικά γραφεία, τουριστικά πρακτορεία και υπηρεσίες φιλοξενίας. Ως βασικός πυλώνας της ελληνικής οικονομίας, ο κλάδος αυτός δίνει προοπτικές ανάπτυξης σε επαγγελματίες με πάθος για την εξυπηρέτηση πελατών και την πολιτισμική ανταλλαγή. Με την αύξηση της βιώσιμης ανάπτυξης και των ψηφιακών πλατφορμών κράτησης, προσφέρει δυναμικούς ρόλους και ουσιαστική επαγγελματική εξέλιξη.

The Tourism and Hotels sector in Greece offers abundant career opportunities spanning hotel management, travel agencies, tour operations, and hospitality services. This vibrant industry is integral to the Greek economy, providing growth prospects for professionals passionate about customer service and cultural exchange. With the rise of sustainable tourism and digital booking platforms, this sector promises dynamic roles and rewarding experiences for career development.

Ο τομέας των Χρηματοοικονομικών καλύπτει επαγγέλματα σε τράπεζες, επενδύσεις, λογιστική, ασφάλειες και χρηματοοικονομική ανάλυση. Στην Ελλάδα, αναπτύσσονται ευκαιρίες στο fintech και τη βιώσιμη χρηματοδότηση, με θέσεις από νέους αναλυτές έως ανώτερα στελέχη. Η εργασία στον χρηματοοικονομικό τομέα προσφέρει την ευκαιρία να συμβάλλετε στην οικονομική ανάπτυξη και να αποκτήσετε πολύτιμες δεξιότητες σε έναν δυναμικό κλάδο.

The Finance sector includes careers in banking, investment, accounting, insurance, and financial analysis. In Greece, opportunities are expanding in fintech and sustainable finance, offering roles from entry-level analysts to senior financial managers. Working in finance provides a chance to influence economic growth and gain valuable skills in a dynamic, evolving industry.

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The Guest Experience colleague is responsible for delivering seamless, personalized, and exceptional service throughout the entire guest journey—pre-arrival, arrival, in-house, and post-stay. This role combines the responsibilities of guest communication, concierge services, call center management, reservations support, and in-person host duties. &nbsp;Guest Journey Management:&nbsp;<ul><li>Manage and support all stages of the guest journey: pre-arrival, arrival, in-house, and post-stay.&nbsp;</li><li>Send pre-arrival communication, gather guest preferences, prepare itineraries.&nbsp;</li><li>Organize warm welcomes and fond farewells.&nbsp;</li><li>Conduct in-room check-ins and collect preferences during the stay.&nbsp;</li><li>Ensure all guest expectations are met and exceeded.&nbsp;</li></ul>Call Center &amp; Communication Hub:&nbsp;<ul><li>Handle all incoming calls and emails promptly and professionally.&nbsp;</li><li>Support the operation of the guest messaging hub.&nbsp;</li><li>Manage communication between guests and departments using ALICE, Opera, OpenTable/SevenRooms, radio, phone, and email.&nbsp;</li></ul>Reservations &amp; Concierge Services:&nbsp;<ul><li>Manage dining reservations and book activities, spa, transfers, boats, helicopters, kids club, babysitting.&nbsp;</li><li>Coordinate amenities and special items with departments.&nbsp;</li><li>Provide recommendations for external services.&nbsp;</li></ul>Guest Relations &amp; Service Delivery:&nbsp;<ul><li>Provide immediate assistance with guest requests and deliver items or services directly to rooms.&nbsp;</li><li>Maintain high standards in performing host services such as welcome drink, wake-up service, in-room check-in, unpacking, aromatic bath, cigar service, etc.&nbsp;</li></ul>Operational Excellence:&nbsp;<ul><li>Maintain strong collaboration with all resort departments.&nbsp;</li><li>Use all required systems with proficiency.&nbsp;</li><li>Maintain knowledge of room categories, rates, amenities, schedules, events, VIP movements.&nbsp;</li><li>Record guest issues and ensure complaints are resolved.&nbsp;</li><li>Follow LQA &amp; Forbes service standards.&nbsp;</li></ul>&nbsp;Skills, Qualifications &amp; Requirements:&nbsp;<ul><li>Bachelor’s degree or High School Diploma.&nbsp;</li><li>Minimum 1–2 years’ experience in guest relations, concierge, contact center, or luxury service roles.&nbsp;</li><li>Strong English communication; additional languages beneficial.&nbsp;</li><li>Computer literacy: Opera, ALICE, MS Office, OpenTable/SevenRooms.&nbsp;</li><li>Ability to multitask and work under pressure.&nbsp;</li><li>Excellent grooming and customer service.&nbsp;</li></ul>

Guest Experience Agents, Season 2026 Opportunities | One&Only Aesthesis, Athens 18258

Team Leader, Housekeeping is responsible for maintaining the villas and surrounding areas to the highest standard, adhering to O&amp;O standards at all times, and ensuring the cleanliness / hygiene is followed at all times. Also must ensure that the arrivals villas met the arriving customer requirements and known preferences’.Key Duties and Responsibilities<ul><li>To maintain and enforce all standards and procedures for Housekeeping service.</li><li>Responsible for maintaining cleanliness to all assigned work areas.</li><li>Responsible to lead and assist assigned team.</li><li>Inspect villas daily, including departures, arrivals, occupied, VIP, ensuring that they have been cleaned to the highest level, all maintenance is reported and rectified, and standards are being adhered to.</li><li>Ensure supplies and stock levels are maintained in pantries.</li><li>Ensure the ability to maintain safe work practices.</li><li>Responsible for the overall cleanliness, replenishment, standards and maintenance of the entire villa for all arrival villas for their respective sections.</li><li>Guarantee that all the repeater arrival preferences are met when the villa is prepared.</li><li>Ensure that the task provided daily are executed to the expectation of O&amp;O Aesthesis standard</li></ul>Skills, Experience &amp; Educational Requirements<ul><li>Bachelor's degree</li><li>Minimum 2 years of experience in a similar position</li><li>Very good verbal and written command of the English language.</li><li>Excellent written and oral communication skills required.</li><li>Knowledge of safety procedures</li><li>Ability to work in a fast paced, stressful work environment</li><li>Ability to use word processing and spreadsheet software, and proprietary hotel software</li></ul>&nbsp;

Housekeeping Team Leaders, Season 2026 Opportunities | One&Only Aesthesis, Athens 18245

The purpose of this position is to run daily activities, reporting and operations of the Front Desk Department (such as check-in, credit limit, check-out, etc.). With experience in a high-quality luxury boutique hotel/resort guest services, the Front Desk Agent will offer the highest level of customer service. Front Desk Agent supports all property operations, ensuring that the highest levels of hospitality and service are provided. Front Desk Agent manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues. Key Duties and Responsibilities<ul><li>Encourage and build mutual trust, respect, and cooperation among team members.</li><li>Demonstrate appropriate behaviours.</li><li>Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li><li>Provide information to supervisors, co-workers, by telephone, in written form, e-mail, or in person.</li><li>Provide services for customer satisfaction and retention.</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.</li><li>Provide immediate assistance to guests.</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li><li>Record guest issues in the guest response tracking system.</li><li>Always follow LQA Standards related to FD operations.</li><li>Respect and maintain Forbes Standards.</li><li>Focus on guest satisfaction and focus on continuous improvement.</li><li>Analyse information and evaluate results in order to choose the best solution and solve problems.</li><li>Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Participate and contribute in the discussion of the work that affects Front Desk department, discuss the ways of service improvement.</li><li>Support implementation of the upselling program, communicating and ensuring process.</li><li>Proceed with check-ins and check-outs.</li><li>Ensure that passports data collected at the check-in and guest registration is done.</li><li>Ensure due outs are done in a timely manner.</li><li>Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies.</li><li>Provide necessary reports to Finance department when needed.</li><li>Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Maximum room occupancy and yield is ensured in line with the standards policy on rates.</li><li>Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.</li><li>Close communication is maintained with the Housekeeping department on check-outs, room moves, forecast occupancies.</li><li>All charges are correctly entered onto the guest’s folio and that this is always kept up to date.</li><li>The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.</li><li>To be very meticulous in completing the daily checklist and check that it has been done during shift handover.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul>Education or Certification<ul><li>Minimum two years working in a luxury, or boutique hotel in Front Office department</li><li>Must be proficient in hospitality guest services and team development</li><li>Previous guest service and reservations experience preferred.</li><li>Excellent written and oral communication skills required, must be fluent in verbal and written English</li><li>Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.</li><li>Excellent listening and comprehension skills required.</li></ul>

Front Office Agents, Season 2026 Opportunities | One&Only Aesthesis, Athens 17448

The Guest Experience Agent, Night Shift, is responsible for providing exceptional guest experiences throughout the night shift by coordinating communication between guests and all hotel departments. This role combines personalized guest relations with effective communication, ensuring guest satisfaction, efficient handling of requests, and adherence to brand standards. The Night Host ensures smooth pre-arrival coordination, manages in-house guest interactions, and provides accurate information and seamless service across all touchpoints.Key Duties and ResponsibilitiesGuest Experience &amp; Service: • Deliver personalized and attentive service to all guests, ensuring expectations are met and exceeded. • Maintain high visibility in guest areas, establishing positive guest relationships while upholding professionalism. • Anticipate guest needs and provide proactive solutions and assistance. • Handle guest inquiries, requests, and complaints promptly and effectively, ensuring follow-up and resolution. • Assist with arrivals and departures, including in-room check-ins, special requests, and VIP preparations. Communications &amp; Coordination: • Manage internal and external calls and emails efficiently, acting as a central point of contact between guests and departments. • Log and monitor guest requests in ALICE or other systems, ensuring timely completion and quality control. • Coordinate pre-arrival communication with guests to confirm itineraries, reservations, and special requirements. • Coordinate with departments such as Food &amp; Beverage, Housekeeping, Spa, and Maintenance to ensure seamless guest service delivery. When required by company or operational needs, be prepared to assume responsibilities within any of these departments. • Maintain up-to-date knowledge of resort facilities, rates, promotions, and local attractions to provide accurate information. • Oversee the resort’s telephone center operations during the night shift, ensuring all calls are handled promptly and courteously. • Manage guest messaging through multiple communication channels, including phone, email, and digital platforms, ensuring timely responses and professional communication.Operational Excellence: • Ensure compliance with all company standards, policies, and operating procedures. • Monitor and report guest feedback, contributing to continuous service improvement. • Maintain cleanliness, grooming, and professional appearance in line with hotel standards. • Participate in shift handovers, departmental meetings, and training sessions as required. • Support special events, VIP coordination, and other operational needs as assigned. Additional Responsibilities: • During low season, support the in-residence dining operations by managing and assisting with order delivery to ensure a seamless guest experience.Skills, Qualifications and Requirements • Bachelor’s degree or equivalent professional qualification in Hospitality or related field. • Minimum of 2 years’ experience in Guest Relations, Front Office, or Communications roles within a luxury hospitality environment. • Strong command of English (written and spoken); additional languages are an asset. • Proficient in Microsoft Office, Opera PMS, ALICE, and other hotel communication systems. • Excellent interpersonal, communication, and problem-solving skills. • Ability to multitask, remain calm under pressure, and maintain professionalism at all times. • Flexible to work overnight shifts and adaptable to evolving operational requirements. &nbsp;

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