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Affidea Greece, one of the leading healthcare providers in the country, is expanding and looking for experienced&nbsp;Center Managers&nbsp;to join our growing team in Attica. With several&nbsp;brand-new&nbsp;Diagnostic Centers opening this year, we are seeking dynamic individuals to oversee their development and operations. Responsibility to staff and direct the team to:<ul><li>Manage the center ensuring high quality business activities with maximum quality, service and profitability for the organization.</li><li>Understands that the center's profits and achievements are reflected in all its operations and activities– including relationships and risk management</li><li>Meet your targets and those of the team as a whole</li><li>Manage the smooth running of the team</li><li>Contribute to the training and development of the results-driven team to achieve revenue targets in line with business plans</li><li>Maintain overall center responsibility for performing all duties in compliance with related legal/statutory, regulations, professional duties, responsibilities and obligations and insert as applicable e.g. Best Practice Guidelines, ISO certification</li></ul> Day to day responsibilities&nbsp;agreed with your manager to include:<ul><li>Manage, direct and monitor the overall performance of the center</li><li>Maintain and improve mechanisms for center activities, including surveying and measuring the operations, process, outcomes and profitability and disseminate feedback to the appropriate internal entities</li><li>Direct the development of plans for the center to include management to achieve targets</li><li>Developing plans for the center's progress and growth</li><li>Subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met</li><li>Reporting (content and format as agreed) monthly as agreed</li><li>Delegate authority and responsibility to team with supervision, accountability and review</li><li>Set an example for team members of commitment, center process and activities, work ethics and habits and personal character</li><li>Maintain accurate records</li><li>Responsibly use resources and control expenses to meet agreed budgetary controls</li><li>Adhere to all organization policies and procedures</li><li>Interact and co-operate with all members of the organization, its suppliers and customers</li><li>From time to time, you may be expected to be part of special projects as are reasonably required of your job role</li></ul>Job requirements<ul><li>At least 3 years&nbsp;of experience in a similar role</li><li>Bachelor's degree in business administration &amp; management</li><li>Excellent verbal and written communication skills both in Greek and English</li><li>Good understanding of business process and management, requirements and dynamics</li><li>Proficient in using MS Office</li><li>Proven ability to drive effectively a center and team</li><li>Ability to coach and develop others</li><li>Excellent interpersonal, organizational and communication skills</li><li>Ability to work in flexible hours</li></ul> What We Offer<ul><li>Attractive salary package and bonus scheme</li><li>Private Health Insurance</li><li>Professional skill development</li><li>Excellent professional environment</li><li>Ongoing career growth and skill development</li></ul>

Center Manager

Intellectica is recruiting an experienced General Manager on behalf of its client, a leading provider of secure mobility and telematics solutions with 20+ years of experience across Europe, the Middle East, and Africa. The company delivers an integrated stack of hardware, connectivity, SaaS platforms and 24/7 monitoring through Secure Operations Centers and a pan-European Control Tower, serving secure logistics, automotive OEMs and leasing/rental, video telematics and personal safety. The client is seeking a commercially minded, operationally disciplined General Manager to lead the next phase of growth, reporting to the Board and working closely with the ownership group and key stakeholders. The General Manager will own the full P&amp;L and strategic agenda, scale subscription-based and mission-critical services, and position the company as a trusted secure mobility and telematics partner across EMEA—combining hands-on business leadership with group-level governance.Key activities and responsibilities of this role include:<ul><li>Define and execute the company’s strategic vision, aligned with growth priorities in automotive connected services, secure logistics, video telematics and SaaS.</li><li>Translate strategy into clear plans with milestones, budgets and KPIs per product line, segment and geography.</li><li>Identify and lead new growth opportunities (organic, tenders/large contracts, channel and partner development).</li><li>Drive commercial expansion by managing top strategic accounts and leading B2G, logistics and OEM negotiations.</li><li>Oversee pricing, go-to-market models and key partnerships to accelerate MRR/ARR and recurring revenue.</li><li>Represent the company in high-stakes customer, partner and industry discussions, strengthening its reputation as a high-reliability, value-adding partner.</li><li>Oversee mission-critical operations across logistics, automotive and people-related services, ensuring SLA compliance, 24/7 uptime and standards across Secure Operations Centers and the Control Tower network.</li><li>Implement standardized processes and continuous improvement across operations, field services, customer service and installation.</li><li>Ensure effective risk management, governance and regulatory compliance in security/telematics environments.</li><li>Own full P&amp;L, including budgeting, forecasting, margin and cash-flow management per product line/business unit.</li><li>Build and maintain KPI dashboards for MRR/ARR, churn, NRR, SLA performance, install-base health, profitability per segment and contract performance to enable data-driven decisions and transparent Board reporting.</li><li>Lead IT system optimisation, including ERP migration and integration with CRM and operational platforms, ensuring data integrity, interoperability and robust reporting.</li><li>Champion digital platforms, analytics and automation to enhance service delivery, monitoring and incident management.</li><li>Recruit, onboard and develop key leadership roles, strengthening the domain-expert management team and closing critical skills gaps.</li><li>Build a high-performance culture with clear objectives, feedback loops and strong accountability for results.</li><li>Mentor and develop managers and high-potential employees, fostering succession planning and leadership depth.</li><li>Lead organisational change through structured processes, transparent communication and targeted upskilling/reskilling.</li><li>Participate actively in Board meetings, providing insight-driven updates, scenario analysis and recommendations.</li><li>Operate effectively within the governance framework, balancing local entrepreneurship with group standards, policies and expectations.</li><li>Represent the company at industry forums, conferences and strategic partnership discussions across EMEA.</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Engineering (Electrical, Mechanical, Computer) or related technical field; MBA or equivalent postgraduate degree preferred.</li><li>Minimum 5 years in senior leadership with proven P&amp;L responsibility in a businesses with turnover around €5–15m (or similar complexity).</li><li>Proven track record as CEO, General Manager or P&amp;L Leader in a founder-led or family-owned business, preferably within a larger group.</li><li>Experience in telematics, IoT, mobility, security systems or tech-enabled operations with integrated hardware/software/service and 24/7 monitoring.</li><li>Demonstrated success in subscription-based / recurring revenue models, including MRR/ARR growth and churn management.</li><li>Background in mission-critical operations with 24/7 service environments and SLA-driven performance.</li><li>Experience in both multinationals and entrepreneurial mid-market companies, able to bridge structure and agility.</li><li>Strong commercial acumen with expertise in B2G negotiations, RFP/tender management and strategic account leadership.</li><li>Comfortable operating in cross-border European markets and managing international clients and partner networks.</li><li>Excellent command of Greek and English, written and spoken.</li></ul>Core competencies of a successful candidate:<ul><li>Strong operational discipline and KPI / data-driven mindset, able to quickly understand and optimise complex operations.</li><li>Strategic thinker with hands-on execution capability and readiness to dive into detail when required.</li><li>High emotional intelligence, resilience under pressure and ability to operate in high-liability, compliance-heavy environments.</li><li>Excellent negotiation, influencing and stakeholder-management skills (Board, shareholders, group leadership, clients, suppliers, regulators, partners).</li><li>Proven ability to build strong teams, develop talent and balance specialist expertise with broader governance needs.</li><li>Calm authority with credibility from control center and field staff up to Board and group leadership.</li><li>Collaborative, trust-building leadership style, inspiring confidence through change and transition.</li><li>Pragmatic, not dogmatic, balancing shareholder expectations with on-the-ground realities and customer needs.</li><li>Entrepreneurial mindset, integrity and a strong sense of ownership and accountability.</li></ul>

General Manager int-0431

The&nbsp;Deputy Security Manager&nbsp;deputizes the Security Manager in ensuring the safety and security of passengers, staff, and assets of the airline.This role involves overseeing the documentation and implementation of security measures, coordinating with relevant authorities and third party security staff.The Deputy Security Manager also steps in for the Security Manager during absences and plays a crucial role in emergency response.Responsibilities:<ul><li>Assist in developing and implementing company’s security policies and procedures.</li><li>Monitor day-to-day security operations to ensure compliance with regulatory requirements and internal policies.</li><li>Conduct regular security inspections and audits to identify, prevent and mitigate potential threats.</li><li>Coordinate with internal and external stakeholders, including law enforcement and regulatory bodies, to manage and respond to security threats.</li><li>Develop and implement emergency response plans and conduct drills and simulations.</li><li>Ensure compliance with national and international aviation security regulations (e.g., TSA, ICAO, IATA).</li><li>Prepare and submit security reports and documentation to regulatory authorities.</li><li>Keep abreast of changes in security regulations and update policies and procedures accordingly.</li><li>Lead investigations into security incidents or potential breaches.</li><li>Coordinate with relevant departments and authorities during security incidents.</li><li>Implement corrective actions and preventive measures following incidents.</li><li>Oversee the maintenance and operation of security equipment, including surveillance systems, access control, and screening devices where applicable.</li><li>Ensure a secure and positive experience for passengers, maintaining a balance between security and customer service.</li><li>Train accordingly SKY express personnel on elements within the perimeter of the Security Manager area of responsibility.</li></ul>Competences:<ul><li>Excellent leadership and team work skills.</li><li>Ability to assess and mitigate security risks.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work under pressure and make decisions during emergencies.</li></ul>Requirements:<ul><li>Bachelor’s degree in Security Management, Aviation Management, or a related field.</li><li>Relevant certifications (e.g., Certified Protection Professional, Certified Aviation Security Professional) are a plus.</li><li>Minimum of 5 years of experience in security management, with at least 2 years in a supervisory role within the aviation industry.</li><li>Strong understanding of aviation security regulations and standards.</li><li>Fluency in English (oral and written).</li></ul>Notes:<ul><li>Primarily Athens International airport-based, with occasional travel to other locations as required.</li><li>Full-time position with a need for certain flexibility in working hours, including nights, weekends, and holidays.</li></ul>About SKY express:We are the Greek multi-awarded airline for excellence and innovation in Europe, which is redefining the landscape of aviation. With Greece’s youngest fleet and the planned addition of two new AIRBUS A320 neo and four new ATR 72-600 in 2024, at SKY express we keep connectingpeople, businesses, and dreams wherever we fly.SKY express has been recognized with two prestigious ERA awards for its remarkable work in innovating and excelling in the aviation. More specifically SKY express has been awarded:• The ERA Airline Excellence Award 2023• The ERA Innovation Airline Award 2023At SKY express, we are on a mission to turn everyday flying into a modern, comfortable, and tailormade experience, that fits all our passengers’ needs.We can’t wait to have you on board on this new remarkable journey!Applicants’ personal data will be used for recruitment purposes only and applications will be treated as strictly confidential.Please note that only shortlisted candidates shall be contacted.

Deputy Security Manager

Intellectica is recruiting an experienced Head of Large Accounts on behalf of its client, a leading provider of secure mobility and telematics solutions with 20+ years of experience across Europe, the Middle East, and Africa. The company delivers an integrated stack of hardware, connectivity, SaaS platforms and 24/7 monitoring through Secure Operations Centers and a pan-European Control Tower, serving secure logistics, automotive OEMs and leasing/rental, video telematics and personal safety. The company is seeking an experienced and commercial -driven professional, based in Athens, Greece, to join the leadership team and report directly to the Interim General Manager. This role is pivotal in driving commercial success, managing large-scale projects and ensuring profitability through strategic account management and operational excellence.Key activities and responsibilities of this role include:<ul><li>Shape and execute commercial strategies for large-scale projects in sectors such as energy and telecommunications, ensuring alignment with corporate objectives</li><li>Drive profitability and growth through pricing optimization, contract negotiation, and proactive risk management</li><li>Assume full P&amp;L accountability for assigned projects, monitoring revenue streams, cost structures, and margin optimization</li><li>Oversee cash flow management, factoring processes, and financial forecasting to maintain liquidity and project sustainability</li><li>Act as the primary liaison for major clients, building trust-based relationships and resolving complex issues promptly</li><li>Manage subcontractor relationships and ensure seamless coordination with partners across diverse ecosystems</li><li>Ensure adherence to contractual obligations, SLAs, and legal frameworks, mitigating risks and safeguarding company interests</li><li>Lead negotiations on contract variations and commercial terms to secure favorable outcomes</li><li>Coordinate internal teams and external subcontractors to deliver projects on time, within scope, and budget</li><li>Provide accurate commercial reporting and analysis to senior management, offering insights for strategic decision-making</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Business Administration, Finance, Engineering or related field; MBA or equivalent postgraduate degree preferred</li><li>Minimum 8-10 years in a senior commercial leadership role with proven P&amp;L responsibility for large-scale projects</li><li>Experience in telematics, IoT, mobility, security systems or tech-enabled operations with integrated hardware/software/service and 24/7 monitoring</li><li>Proven track record in B2G negotiations, RFP/tender management, and strategic account leadership</li><li>Strong knowledge of financial operations, including factoring, cash flow management, and cost control</li><li>Familiarity with contract law, SLAs, and compliance frameworks in complex B2B environments</li><li>Comfortable operating in cross-border European markets and managing international clients and partner networks</li><li>Excellent command of Greek and English, written and spoken</li></ul>Core competencies of a successful candidate:<ul><li>Strategic thinker with hands-on execution capability and readiness to dive into detail when required</li><li>Excellent negotiation, influencing and stakeholder-management skills</li><li>Collaborative, trust-building leadership style, inspiring confidence through change and transition</li><li>Entrepreneurial mindset, integrity and a strong sense of ownership and accountability</li></ul>

Head of Large Accounts int-0435

&nbsp;Our People, Our Energy!&nbsp;<h2>Job Description</h2>The Motor Oil GroupAt Motor Oil Group, our people are our energy!We support the Greek economy with exports to over 75 countries, thousands of employees, and continuous new investments. We work together to shape the future of energy and we focus on developing and empowering our people, cultivating their talents that shape our journey towards the energy transition.&nbsp;Starting with the role:We are looking to hire a&nbsp;Corporate Development Specialist to join our Strategic Development &amp; New Ventures team.&nbsp;<h2>During your day you will:</h2><ul><li>Conduct industry and new markets research and analysis to identify, assess and propose potential business development targets</li><li>Assess market research and carry out financial analysis and risk assessments to evaluate business opportunities and their strategic fit to the organization</li><li>Support the coordination of new business establishment process and related activities e.g. Shareholders’ Agreement negotiation and drafting etc.</li><li>Participate in projects, Energy and non-Energy related, from a Commercial standpoint by working closely with External Advisors, SMEs, Project Managers &amp; other Experts</li><li>Contribute to projects related to corporate transformation &amp; improvement to enhance MOH’s efficiency and create synergies where possible</li><li>Create presentations and other strategic analysis material to facilitate Senior Management decision-making</li></ul><h2>What you need to stand out:</h2><ul><li>Bachelor’s Degree in Engineering, Economics, Business Administration</li><li>Master’s degree in Finance or MBA, preferably, non-compulsory</li><li>At least 3-5 years of professional experience, preferably in a Strategy/Finance/Commercial department of a Group of Companies or in a consulting firm undertaking Corporate Finance/Strategy/M&amp;A projects.&nbsp;Experience of the energy sector will be considered as an asset</li><li>Strong communication skills with the ability to influence senior colleagues</li><li>Detailed understanding of valuation methodologies. Ability to build &amp; review financial models (e.g. business plans, DCFs)</li><li>Strong ability in Excel, PowerPoint and Word</li></ul><h2>Key skills/attributes</h2>&nbsp;<ul><li>Business acumen and commercial way of thinking</li><li>Effective communication skills.</li><li>Presentation skills</li><li>Attention to detail</li><li>Strong analytical skills</li><li>Strategic thinking</li></ul>&nbsp;&nbsp;Our Compass is the #ACTION#A_uthenticity#C_ompassion#T_eamwork#I_ntegrity#O_wnership#N_ever giving up&nbsp;&nbsp;What gives us energy:<ul><li>Friendly and fast paced environment, being always at the heart of the #action</li><li>Continuous learning to empower our teams</li><li>Career Development opportunities across the Motor Oil Group</li><li>Competitive compensation package</li></ul>&nbsp;&nbsp;*We @Motor Oil Group are an equal opportunity employer.Our hiring decisions are based solely on qualifications, merit, and business needs. We recruit, employ, train, and promote individuals without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, genetic characteristics, or any other protected status. Our commitment is to maintain an inclusive and diverse workforce where everyone has the opportunity to succeed.

Corporate Development Specialist

The right candidate will:Be responsible for the&nbsp;smooth planning, execution and optimization of the marketing and communication plan of assigned brands. He/she will liaise with product, sales, web and in-house creative&nbsp;team to build strong brand presence in the local and international market. We are looking for an individual who will bring expertise and new ideas to the table, to grow and evolve the business as part of a high performing team.&nbsp;Key Accountabilities:<ul><li>Co-creates&nbsp;360°&nbsp;Marketing &amp; Communication plan&nbsp;for brands of responsibility</li><li>Coordinates all related activities, working closely with product, sales, exports and creative teams and&nbsp;monitors progress vs plans</li><li>Secures&nbsp;brand image in all touchpoints&nbsp;(product packaging, ATL, BTL, web, digital, e-retailers)</li><li>Responsible for end-to-end execution of&nbsp;Digital&nbsp;and&nbsp;ATL campaigns</li><li>Leads the design and&nbsp;excellent implementation of BTL campaigns&nbsp;within budget in direct cooperation with Product, Trade and Sales Departments, ensuring the appropriate POSM per store allocation, based on both customer segmentation as well as brands’ A&amp;P budget and strategy</li><li>Works closely with product and creative team to build our brands’&nbsp;next generation brand image</li><li>Responsible for&nbsp;end-to-end development and execution&nbsp;of&nbsp;packaging artwork&nbsp;of&nbsp;assigned products and&nbsp;product ranges,&nbsp;securing brand image&nbsp;and&nbsp;product features&nbsp;are&nbsp;well communicated&nbsp;ensuring&nbsp;timely artwork deadlines</li><li>Competition analysis&nbsp;to provide required&nbsp;references, inputs and&nbsp;key information&nbsp;on packaging artwork</li><li>Analyses and identifies the need&nbsp;of product and range communication content, based on brands’ strategy, insights and customer needs, in order to decide what, when and how to&nbsp;communicate for all media and channels</li><li>Approves, follows-up and&nbsp;secures that communication messages are fulfilled&nbsp;in the communication execution and&nbsp;evaluates its effectiveness</li><li>Plans and Manages&nbsp;social media calendar and campaigns&nbsp;for assigned brands</li><li>Sets-up and executes&nbsp;social media&nbsp;(Facebook, YouTube, LinkedIn, Instagram, TikTok ) and&nbsp;Newsletter campaigns, monitors and reports on achieved targets and performance</li><li>Craft stories and&nbsp;compelling copy&nbsp;that fit&nbsp;brand tone of voice&nbsp;and experience proposition for&nbsp;social&nbsp;platforms,&nbsp;website,&nbsp;ads,&nbsp;print,&nbsp;press releases, newsletters, as well as effective headlines, taglines, and calls to action</li><li>Identifies industry trends, providing expert advice on marketing and advertising techniques and pitching fresh and innovative ideas</li><li>Manages&nbsp;and monitors&nbsp;A&amp;P budget</li><li>Closely&nbsp;monitors brands’ performance&nbsp;of all the&nbsp;promotional activities&nbsp;evaluates the outcomes and proposes accordingly.</li><li>Closely&nbsp;monitor competition’s&nbsp;activities (e-commerce, promotions, social media &amp; newsletter content etc)</li><li>Work closely with&nbsp;external vendors like Digital Agency, Media, etc</li></ul>&nbsp;Requirements:<ul><li>Bachelor’s degree&nbsp;in Business Administration, Marketing or related field from&nbsp;a well reputable University&nbsp;with&nbsp;excellent academic record</li><li>Master's Degree will be considered as a plus</li><li>4-6 years&nbsp;of experience in a similar position</li><li>Outstanding&nbsp;written and verbal communication skills in&nbsp;Greek &amp; English</li><li>Very strong Digital Marketing skills&nbsp;including:&nbsp;Hands-on experience&nbsp;in using&nbsp;email marketing platforms (&nbsp;copy creation and design, segmentation, automation, reporting)&nbsp;social media platforms and ads&nbsp;(concept, copy, creation, targeting, optimization, reporting), knowledge of web and social media&nbsp;analytics platforms&nbsp;(Google Analytics, Meta etc)</li><li>Copywriting skills&nbsp;– strong on Social Media, Web and ads</li><li>Strong&nbsp;Understanding of&nbsp;design,&nbsp;branding&nbsp;and&nbsp;marketing principles&nbsp;and techniques</li><li>Commercial understanding:&nbsp;Ability to put company’s strategy into practice, transfer commercial and marketing needs into concrete projects and clearly convey the right message</li><li>Internet and technology savvy&nbsp;and always up to date with the latest trends and technologies</li><li>Previous work experience in a&nbsp;retail, wholesale or e-commerce business</li><li>Other&nbsp;EU language&nbsp;knowledge would be an advantage</li><li>Computer literate&nbsp;and Google search savvy. Must have&nbsp;excellent&nbsp;working knowledge of&nbsp;MS Office Tools</li></ul>&nbsp;Qualifications:<ul><li>Methodical&nbsp;with meticulous&nbsp;attention to detail</li><li>Self-motivated, proactive and independent -&nbsp;takes ownership&nbsp;of initiatives and projects</li><li>Decisiveness&nbsp;and strong&nbsp;problem-solving skills</li><li>Exceptional&nbsp;organizational&nbsp;and&nbsp;presentation&nbsp;skills</li><li>Teamwork&nbsp;&amp;&nbsp;collaboration, ability to work with diverse teams</li><li>Creative mindset, able to generate and develop fresh, engaging ideas</li><li>Passion for&nbsp;all things Digital</li><li>DIY enthusiasts will be preferred</li></ul>&nbsp;What we offer:<ul><li>Excellent&nbsp;working&nbsp;environment</li><li>Competitive&nbsp;remuneration&nbsp;package&nbsp;&amp;&nbsp;extra benefits</li><li>Commuting&nbsp;expenses</li><li>Potential for&nbsp;expansion of role and opportunity for professional development&nbsp;due to company growth</li><li>The chance to be&nbsp;part of a team&nbsp;that will contribute to our company and&nbsp;brands stand out&nbsp;in the&nbsp;European tools market</li></ul>

Senior Brand Manager

Global Consumer Care (GCC) is driving the delivery of best-in-class consumer care&nbsp;across JTI. We are passionate about our consumers and fully devoted to enhancing their experience at every stage of their journey — from the very first contact to becoming loyal users and true brand ambassadors.We are firmly committed to becoming the #1 organization in delivering superior consumer experience globally, working hand in hand with JTI markets to realize our shared Vision #1. To support this ambition, we are seeking experienced, consumer-centric, and highly motivated professionals to join our dynamic Global Consumer Care team based in Athens, Greece.&nbsp;Position:&nbsp;As Regional Consumer Care Manager for Western Europe, you will oversee market operations within our outsourced model, driving vendor performance to ensure the consistent delivery of best-in-class consumer care services. You will lead the development and delivery of high-quality training and knowledge management across the region. A key part of your role will be ensuring overall alignment with global initiatives whilst driving operational excellence. This highly collaborative position involves close partnership with vendors, local markets, HQ colleagues, and central functions.&nbsp;In this role, you will:&nbsp;<ul><li>Market Relationship: Support markets in building best-in-class consumer care operations tailored to local needs. Act as primary escalation points for local markets.</li><li>Vendor Management: Manage regional vendors, ensuring strong performance, inc. SLA &amp; KPI achievements for your allocated markets. Identify continuous improvement opportunities, create action plans and ensure follow up. Supporting the management of regional budgets, forecasting, and vendor invoicing.</li><li>Training and development: Designing, implementing, and evaluating all types of training programs (onboarding, new product launches, new initiatives, process improvements, continuous learning etc.) delivered by Vendors to improve advisors’ performance, often coordinating resources like facilitators, technology, and materials.</li><li>Training organization: Coordinating resources like facilitators, technology, and materials as required for the successful delivery of all training. Maintain and monitor relevant KPIs and metrics on training outcomes</li><li>Content curation: Organizing and structuring information to ensure content remains accurate, consistent, and up to date.</li><li>Strategy &amp; Analysis: Partner with the GCC HQ team to develop and enhance knowledge management and training strategies aligned with business goals, ensuring measurable impact and continuous improvement of all initiatives</li><li>Knowledge Management: Build and maintain systems to capture, organize, and share the organization’s knowledge assets — including knowledge bases and digital content — to support both advisors and consumers.</li><li>Continuous Improvement: Foster collaboration among markets and vendors by encouraging knowledge sharing and connection. Partner with the Global Consumer Care team to identify opportunities and translate them into actionable initiatives that enhance training and knowledge effectiveness.</li><li>Training &amp; Knowledge Champion: Prepare and deliver presentations on training and knowledge management initiatives to senior stakeholders and HQ leadership.</li><li>Travel: Travel within the Western European region to support local markets and operational partners, with occasional visits to JTI Headquarters in Geneva, Switzerland, and other hubs as required.</li></ul>&nbsp;&nbsp;Requirements:&nbsp;<ul><li>Degree in Management, Business Administration, Marketing, or related field</li><li>Minimum 5+ years’ experience as a Consumer Care Training Manager / Knowledge Manager/Contact Center Manager or in a similar leadership role</li><li>Solid understanding of all aspects of Consumer Care operations in a multi-hub, outsourced environment</li><li>FMCG and/or Consumer Goods industry experience strongly preferred; tobacco and RRP category knowledge is a plus</li><li>Excellent organizational skills with the ability to manage and prioritize multiple initiatives simultaneously</li><li>Strong understanding of the latest training and knowledge management best practices, including techniques and technology landscape</li><li>Deep understanding of change management practices and techniques</li><li>Excellent influencing skills and experience of working with vendors and partners in the training/knowledge management area</li><li>Exceptional communication and collaboration skills, both one-on-one and in group settings, across all functions and levels of the organization</li><li>Proven ability to multi-task, adapt, and perform under pressure</li><li>Proficient in MS Office and consumer care systems/platforms (e.g., ServiceNow)</li><li>Fluent English (written and spoken); additional languages are an advantage</li></ul>&nbsp;&nbsp;What to expect:&nbsp;&nbsp;Expect growth opportunities, training, good compensation package, social security package. For more details on local policies, speak with the Talent Advisor.

Regional Consumer Care Manager Knowledge and Training (Western Europe)

Working in a multi-national creative environment, you will be given the opportunity to work on challenging projects, gaining exposure and interact in a fast-paced environment.We, at the People Consulting Team of EY Greece, are giving the best of ourselves every day to fulfill our purpose; to build a better working world by creating the best experiences for the people of the organizations we work with. We believe, and have solid proof, that putting humans@center is the only successful way forward for individuals, organizations, and ecosystems. We are currently seeking highly driven people to join our team and help us make our vision a reality.Working with us you should expect to explore the areas of&nbsp;Organizational Design &amp; Workforce Planning | Change Management &amp; People Transformation&nbsp;|&nbsp;Performance &amp; Rewards Optimization&nbsp;|&nbsp;Culture &amp; Leadership Development&nbsp;|&nbsp;Learning &amp; Talent optimization&nbsp;|&nbsp;Board Effectiveness&nbsp;always looking for new ways to apply sustainability principles and innovative thinking across everything we do.&nbsp;Your key responsibilitiesBeing part of the People Consulting Team, as a Consultant, you will be working in teams of EY professionals across different functions with diverse backgrounds, aiming to deliver quality services to our clients. You’ll work with leading organizations to help them create long term value with their people and you’ll use your knowledge and experience to bring out-of-the-box solutions to them.You will enhance your knowledge and experience across a wide range of domains and industry sectors and you will have the opportunity to experiment with new concepts and work with or guide teams to deliver exceptional experiences for our clients.You will also be participating in market, sales and business development activities for our Consulting Services. As part of our team you will be expected to take on responsibility early, while continuously developing your personal skills through learning, experiences and coaching.&nbsp;&nbsp;Skills and attributes for success:<ul><li>Understand and support Project Teams with a focus on deliverables and client business priorities, by demonstrating a solution focus mindset and taking ownership of specific elements of work.</li><li>Understand the client's industry and recognize key performance drivers and business trends.</li><li>Possess strong business acumen and demonstrate ability to quickly assimilate new knowledge.</li><li>Conduct research for new solutions and offerings.</li><li>Strong analytical, problem solving, numerical and interpersonal skills.</li><li>Remain current on new developments in advisory services capabilities and industry knowledge.</li><li>Work at client’s premises, when needed, demonstrating EY’s values at all times, delivering with quality and managing expectations of service.&nbsp;</li><li>Manage risk and confirm key stakeholders are kept informed about progress and expected outcomes.</li></ul>&nbsp;&nbsp;To qualify for the role, you must have:<ul><li>1-3 years of previous experience working in a professional service, public or private sector organization, having gained considerable experience in the areas of people management and/or organizational transformation</li><li>Excellent academic background, including at a minimum a master’s degree, preferably in business and/or human sciences. Post graduate studies from business or engineering schools would be considered an asset.</li><li>Experience in Management Consulting, Organizational Strategy, Change Management and People Transformation.</li><li>Critical thinking and curiosity to learn.</li><li>Experience in working with diverse and agile teams; ability to adapt to different team roles depending on the nature of each project.</li><li>Multi-sector &amp; international experience will be considered as an asset.</li><li>Strong written, verbal communications skills and presentation skills in Greek and English. Fluent English is a pre-requisite. Knowledge of additional languages will be appreciated.</li><li>Ability to work under tight timelines.</li><li>Demonstrated integrity and work ethic.</li></ul>&nbsp;What we look forWhat is most important is that you are dedicated to working with your colleagues as member of a high-performing team. You will need to thrive in picking up new skills as you go, so natural curiosity and the confidence to speak up when you see something that could be improved are essential.&nbsp;If you believe in yourself, if you understand that change is the only constant and you have the right combination of technical knowledge and mindset, we would love to meet you!&nbsp;What&nbsp;we offer&nbsp;&nbsp;Ability to Shape your Future with Confidence by:<ul><li>Developing your professional growth:<ul><li>You'll have unlimited access to educational platforms, EY Badges and EY Degrees, alongside support for certifications. You will experience personalized coaching and feedback, and gain exposure to international projects, through our expansive global network, empowering you to define and achieve your own success.</li><li>Dive into our innovative GenAI ecosystem, designed to enhance your EY journey and support your career growth. These advanced AI tools will empower you to focus on higher-value work and meaningful interactions, enriching your professional experience like never before.</li></ul></li></ul><ul><li>Empowering your personal fulfilment: We focus on your financial, social, mental and physical wellbeing:<ul><li>Our competitive rewards package, depending on your experience, includes cutting-edge technological equipment, ticket restaurant vouchers, a private health and life insurance scheme, income protection and an exclusive EY benefits club card that provides a wide range of discounts, offers and promotions.</li><li>Our flexible working arrangement (hybrid model) is defined based on your own preferences and team’s needs, and we enjoy other initiatives such as summer short Fridays and an EY Day Off.</li><li>Our commitment to a sustainable way of operating, encourages volunteerism, promotes sustainable practices and offers opportunities for you to create a positive societal impact.</li><li>Our pride lies in working at EY as one of the most recognized employers in Greece through our multiple awards received over the last 3 years (Top Employer, Great Place to Work and Best Workplace in Professional Services &amp; Consulting).</li></ul></li></ul><ul><li>Fueling an inclusive culture:&nbsp;We prioritize a diverse, equitable and inclusive environment, where you’ll be embraced for who you are and empowered to use your voice to help others find theirs.</li></ul>&nbsp;

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