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Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.Responsibilities<ul><li>Handle high amounts of live chat and phone calls</li><li>Identify and evaluate customers’ needs to deliver satisfaction</li><li>Provide accurate, valid and comprehensive information&nbsp;</li><li>Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution</li><li>Follow communication procedures, guidelines, and policies</li><li>Go the extra mile to engage customers</li></ul>Requirements<ul><li>1+ years experience of proven customer facing experience or experience as a customer service representative</li><li>Fluency in English and German is required to be able to coordinate with overseas partners and stakeholders</li><li>Willing to work weekends and irregular hours which will include night shifts</li><li>Strong ability in using IT for professional use and can handle somewhat technical queries from customers</li><li>Exceptional written communication skill and a good listener</li><li>Ability to multi-task, prioritize, and control time effectively</li><li>Knowledge of the cryptocurrency/blockchain field is a big plus</li><li>Multi-lingual capability is a big plus</li></ul>Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Customer Service Representative (German)

Are you fluent in Portuguese or&nbsp;Spanish or Polish or German or Norwegian or Italian or French or Dutch or Bulgarian and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Portuguese or Spanish or Polish or German or Norwegian or Italian or French&nbsp; - Speaking Customer Service Representatives. In this role, you will be responsible for assisting our&nbsp;Portuguese&nbsp; or&nbsp; Spanish or Polish or German or Norwegian or Italian or French&nbsp;- speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.&nbsp;Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Troubleshoot and resolve customer issues and complaints effectively</li><li>Investigate and end-to-end completion of assigned cases</li><li>Participation in the improvement of procedures followed in daily work</li></ul>&nbsp;&nbsp;Requirements:<ul><li>Fluency in Portuguese&nbsp; or&nbsp; Spanish or Polish or German or Norwegian or Italian or French or Dutch or Bulgarian&nbsp;&amp; English (both written and verbal) is essential.</li><li>Strong communication and interpersonal skills.</li><li>Previous experience in customer service or a related field is preferred but not required.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Excellent problem-solving abilities.</li><li>Availability to work 24/7/365 to ensure continuous support.</li></ul>&nbsp;Benefits:<ul><li>Competitive salary</li><li>Benefits and discounts (phone plans, meal tickets etc).</li><li>Career development opportunities</li><li>Continuous training</li><li>Contract of indefinite duration through our partners</li><li>The opportunity to become the next star Of Grand Cosmotel</li></ul>

Multilingual Customer Service

Join our dynamic team as a Customer Care Agent for the&nbsp;Greek and Cypriot market! Take charge of communication with both our end users and partners, ensuring an unparalleled customer experience. Showcase your exceptional verbal and written communication skills across all channels –&nbsp;live chat, incoming calls, and email.Apply if:<ul><li>You understand the difference between hungry and HANGRY</li><li>You can meditate even with the most hardcore rock music playing in the background</li><li>You will go straight to the restaurant and deliver the food yourself to our customers if you need to</li><li>The term "agent" doesn't only mean you're part of the FBI, CIA etc.</li><li>"Call Center" sounds like a "Happiest Land Ever Created" to you</li></ul> What you need to be successful <ul><li>You are problem solving oriented and you have the ability to find the best solution to every customer related issue.</li><li>You are a team player! Team spirit is necessary as you will be part of a highly interactive and dynamic team of customer care agents.</li><li>Multitasking and critical thinking are required in order to prioritize and handle both incoming and outgoing contact.</li><li>Strong understanding of customer expectations with a focus on quality driven support.</li><li>Fluency in Greek and English is a must.</li><li>Computer skills and ability to use office equipment are required.</li><li>Prior experience in customer service will be considered as a plus.</li><li>Bachelor's degree will be considered a plus.</li><li>Full-time work, 5 days a week, including weekends and national holidays.</li></ul> Who we are efood is the #1 delivery service in Greece, working with more than 21.000 stores in 100 cities. We offer our users the opportunity to order anything they desire, wherever they are, giving them the option to pay by cash or card.efood is much more than a great place to work: it is an entire working experience that has its own set of core values: We care, We deliver solutions, We always aim higher. These values shape a single culture across the organization, guiding the behavior of every efooder and contributing to the successful implementation of the company’s mission. efood is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in!</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and happy!</li><li>We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.&nbsp;🧠&nbsp;</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose&nbsp;around the world!&nbsp;🌎</li></ul>Life @efood:At efood, no day is the same as the day before!efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, and our society.We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!&nbsp;Hungry enough to join us?efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Customer Care Agent

Code.Hub&nbsp;is the first Hub for Developers in Greece, builds together with partners decentralized digital hubs in FinTech for expanding the portfolio of their services globally. Code.Hub has the knowledge and technical mentorship for all technologies and helps the SW Engineers expand their skills and opportunity to make a great career path for their future!Code.Hub&nbsp;believes in the talent of Greece. Code.Hub manages the biggest Software Development projects in the Greek market and numerous already 75% of the IT market in Greece. During 2018 and 2019,&nbsp;Code.Hub&nbsp;was listed in the top 100 most innovative initiatives in Greece.Code.Hub&nbsp;was awarded in 2021 &amp; 2020 with Gold Awards as the best company in the market regarding our services and again in 2022 as the Rising Star of the year, taking first place in “Best Talent Management Strategy &amp; Initiative” and “Best Youth Employment Initiative”. Code.Hub works together with leading global professional services companies, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Code.Hub works with high-end technologies to help clients improve their performance and create sustainable value for their stakeholders.Our&nbsp;FinTech project&nbsp;is a dynamic banking organization active in seven countries, with total assets of €60.0 billion and 13,512 employees. With a total network of 700 branches in Greece and abroad, it offers a comprehensive range of financial products and services to its retail and corporate customers. It holds a strategic position in retail and business banking in Bulgaria and Serbia, as well as offering distinguished Wealth Management services in Cyprus, Luxembourg and London and is also present in Romania.Until now, we have build the biggest Omnichannel in the area of technology in the GR market regarding the FinTech area. We have already implement more than 10 Scrum Teams and now we expand our portfolio of services.​We are currently looking for an&nbsp;Android Engineer &amp; an iOS Engineer&nbsp;to join the team.About the Android Engineer role:<ul><li>Very good educational background in IT or in a numerate discipline (such as Engineering, Statistics, etc.)</li><li>4 years’ experience to different mobile application development approaches, native (Android), hybrid/cross platform, and/or mobile web apps (HTML5)</li><li>Experience in Java or Kotlin</li><li>Familiarity with JSON, XML, Web Services, REST APIs, SQLite, RxJava, Dagger2, Butterknife.</li><li>Previous working experience in the IT field is preferred but not required</li><li>Eagerness to contribute in a team-oriented environment</li><li>Ability to work creatively and analytically in a problem-solving environment</li></ul>About the iOS Engineer role:As an&nbsp;iOS Developer, you will be responsible for delivering large-scale, complex programs that marry processes with technology to help our clients achieve high performance by leveraging the most current Mobility trends. You will envision, estimate, define, build and deploy Mobility solutions using standard delivery assets to improve clients’ delivery approach.​Key Responsibilities:<ul><li>Documenting business requirements and re-engineering business and/or IT processes</li><li>Performing application design activities (e.g., designing user interface, usability testing)</li><li>Assisting in conducting gap analysis between business requirements and software</li><li>Creating functional requirements as an input to application design</li><li>Assisting with build, test, and deploy activities</li><li>Proposing ideas for using digital and mobile technologies to address client issues and challenges</li></ul>​WHO WE´RE LOOKING FOR?​<ul><li>Very good educational background in IT or in a numerate discipline (such as Engineering, Statistics, etc.)</li><li>At least 2 years’ experience in software development in iOS</li><li>Experience of developing software in a team environment would be considered an asset</li><li>Proficient in Swift</li><li>Experience in Swift UI would be considered an asset</li><li>Familiarity with OAuth 2.0,&nbsp;REST APIs, Git</li><li>Deep knowledge of iOS SDK</li><li>Software Design Architecture Patterns such as&nbsp;MVP, MVVM and Viper</li><li>Proficient with Unit and integration tests</li><li>Eagerness to contribute in a team-oriented environment</li><li>Ability to work creatively and analytically in a problem-solving environment</li></ul>Let’s talk about us:<ul><li>Remote working model</li><li>A competitive salary</li><li>Signing Bonus</li><li>Brand new equipment</li><li>Exciting &amp; friendly work environment</li><li>Career &amp; competencies’ development</li><li>Continuous learning &amp; development experience based on infinity model through Code.Hub’s Code.Learn</li><li>L&amp;D plan for your career improvement</li><li>A truly open, inclusive, and competitive-free environment to grow your skills and have fun!</li><li>Internal competitions &amp; rewards.</li></ul>Let’s talk about Code.Hub-ers:<ul><li>You are eligible to free LinkedIn trainings</li><li>You are eligible to have free pass to all training Code.Learn activities after 6 months from your induction</li><li>Training &amp; Tech Mentor for your induction.</li><li>Unlimited access to LinkedIn Learning platform (1st semester).</li><li>Sponsoring of a Bachelor and/or Master’s Degree from Athens Tech College.</li><li>Private Health Insurance.</li><li>Performance planning each six months and each two years planning of promotion.</li><li>Free Lunch/Snack every day &amp; Cocktail Fridays @ our offices.</li><li>Referral Bonus.</li></ul>

Native Mobile Engineer – Android Or IOS (Remote)

We are looking for someone who is customer oriented to deliver happiness to our customers in&nbsp;Greece &amp; Cyprus (shifts: including evening &amp; night)! Are you enthusiastic? Energetic? Do you enjoy helping people and providing solutions? We are here to end world hunger and generate awesome brand love, thus we need someone with your skills to join our -great- cause!Join our dynamic team as a Customer Care Agent for the&nbsp;Greek and Cypriot market! Take charge of communication with both our end users and partners, ensuring an unparalleled customer experience. Showcase your exceptional verbal and written communication skills across all channels –&nbsp;live chat, incoming calls, and email.Apply if:<ul><li>You understand the difference between hungry and HANGRY</li><li>You can meditate even with the most hardcore rock music playing in the background</li><li>You will go straight to the restaurant and deliver the food yourself to our customers if you need to</li><li>The term "agent" doesn't only mean you're part of the FBI, CIA etc.</li><li>"Call Center" sounds like a "Happiest Land Ever Created" to you</li></ul> What you need to be successful <ul><li>You are problem solving oriented and you have the ability to find the best solution to every customer related issue.</li><li>You are a team player! Team spirit is necessary as you will be part of a highly interactive and dynamic team of customer care agents.</li><li>Multitasking and critical thinking are required in order to prioritize and handle both incoming and outgoing contact.</li><li>Strong understanding of customer expectations with a focus on quality driven support.</li><li>Fluency in Greek and English is a must.</li><li>Computer skills and ability to use office equipment are required.</li><li>Prior experience in customer service will be considered as a plus.</li><li>Bachelor's degree will be considered a plus.</li><li>Full-time work, 5 days a week, including weekends and national holidays.</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎</li><li>Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼</li></ul>

Customer Care Agent (Remote)

Reporting to Market Demand Planning Manager, the Market Demand Planner is responsible for the Demand Planning&nbsp;process.WHAT YOU WILL DO:•Co-creates the long-range plan and annual BP from channel perspective, aligning the channel vision based on relevant customer, shopper insights and local channel understanding•Contributes to the identification of long-term country big bets and translates marketing activity calendar into specific channel actions, having channel activity calendar as an output•Manages disciplined execution of channels’ calendar by ensuring alignment with sales calendars•Partners with all marketing teams to explore regional specific opportunities and plans and integrate in the annual channel activity calendar and DME master plan for the country•Owns risk assessment and designs contingency planning for related channel programs by ensuring zero business impact•Defines 360 look of success channel KBIS and responsibility for results delivery•Tracks performance of channel programs and proposes on going corrective actions if needed•Identifies opportunities in existing channel execution for reducing costs and wastage•Demand planning reporting, forecast accuracy root cause analysis, product aging tracking and controlARE THESE YOUR SECRET INGREDIENTS?•I&nbsp;have strong communication and interpersonal skills•I have&nbsp;experience&nbsp;in program/project management•I am results oriented•I have strong project management skills and problem-solving skills•I have customer-centric mindset•University degree, preferably in areas of Business Administration, Mathematics, Statistics or related fields•At least 2 years of experience in Commercial, Logistics, Planning departments•Proficient with ERP systems•Very good computer &amp; MS Office skills with strong knowledge of MS Excel, MS Access; VBA knowledge will be considered&nbsp;&nbsp;as an asset•Advanced English language&nbsp;skillsOUR&nbsp;DE&amp;I STATEMENT/COMMITMENT:Our goal is to create the right environment in which all our employees will feel that they belong to a big family and will have the opportunity to be inspired and develop continuously. At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

Market Demand Planner (Temporary Contract)

We are seeking a Senior Business Analyst to join our Business and Data Analysis group, focusing on energy domain projects.You will work closely with development teams and clients to gather and articulate business requirements, ensuring alignment with company objectives. If you are driven and skilled in business analysis within agile environments, we encourage you to apply.The remote option applies only to the Candidates who will be working from any location in Greece.Responsibilities<ul><li>Elicit business requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis</li><li>Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs</li><li>Successfully communicate with Executive Team members to ensure that documents produced keep technology efforts aligned with company objectives</li><li>Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional requirements, Business Requirements Document, Use Cases, Graphic User Interface, Screen and Interface designs</li><li>Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs</li></ul>Requirements<ul><li>3+ years of practical experience as a Business Analyst</li><li>Experience in an energy domain is a must</li><li>Knowledge of SDLC, agile development processes</li><li>Ability to create wireframes and screen mockups, dataflow diagrams and carry on technical discussions with the Development team is a must</li><li>Experience working with off-shore teams and managing technical communications and deliverables</li><li>Must be self-motivated, well organized and have strong innovation and facilitation skills</li><li>Upper-intermediate or higher English level, both spoken and written (B2+)</li></ul>Nice to have<ul><li>UML knowledge</li></ul>We offer/BenefitsFor your comfortable work:<ul><li>Remote and hybrid work opportunities</li><li>Option to work from our centrally located office in Athens</li><li>Corporate laptop provided</li><li>Private health insurance</li><li>Meal vouchers / restaurant tickets</li><li>My Benefit card (264€/year)</li><li>Monthly public transportation card</li></ul>For your growth:<ul><li>Global and diverse client portfolio, large-scale projects, and trendy technologies</li><li>Diverse multicultural, multi-functional, and multilingual work environment</li><li>Opportunity to contribute to internal and open-source products</li><li>Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey</li><li>Possibility to create a Personal Development Plan from the first day in the company</li><li>Numerous opportunities for self-development: hard &amp; soft skills internal training courses, mentoring programs, and unlimited access to LinkedIn Learning courses, external e-Libraries</li><li>Certification opportunities</li><li>Knowledge-sharing with colleagues from EPAM's global tech and non-technical communities</li><li>Language courses</li></ul>

Θέσεις Εργασίας Διευθυντής Πωλήσεων Αττική

customer service representative (german)

Binance

multilingual customer service

Cosmote e-Value

customer care agent

efood

native mobile engineer – android or ios (remote)

Code.Hub

customer care agent (remote)

efood

market demand planner (temporary contract)

Coca-Cola HBC

senior business analyst (energy domain) remote

EPAM Global

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