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The Guest Experience colleague is responsible for delivering seamless, personalized, and exceptional service throughout the entire guest journey—pre-arrival, arrival, in-house, and post-stay. This role combines the responsibilities of guest communication, concierge services, call center management, reservations support, and in-person host duties. &nbsp;Guest Journey Management:&nbsp;<ul><li>Manage and support all stages of the guest journey: pre-arrival, arrival, in-house, and post-stay.</li><li>Send pre-arrival communication, gather guest preferences, prepare itineraries.</li><li>Organize warm welcomes and fond farewells.</li><li>Conduct in-room check-ins and collect preferences during the stay.</li><li>Ensure all guest expectations are met and exceeded.&nbsp;</li></ul>Call Center &amp; Communication Hub:&nbsp;<ul><li>Handle all incoming calls and emails promptly and professionally.</li><li>Support the operation of the guest messaging hub.</li><li>Manage communication between guests and departments using ALICE, Opera, OpenTable/SevenRooms, radio, phone, and email.&nbsp;</li></ul>Reservations &amp; Concierge Services:&nbsp;<ul><li>Manage dining reservations and book activities, spa, transfers, boats, helicopters, kids club, babysitting.</li><li>Coordinate amenities and special items with departments.</li><li>Provide recommendations for external services.&nbsp;</li></ul>Guest Relations &amp; Service Delivery:&nbsp;<ul><li>Provide immediate assistance with guest requests and deliver items or services directly to rooms.</li><li>Maintain high standards in performing host services such as welcome drink, wake-up service, in-room check-in, unpacking, aromatic bath, cigar service, etc.&nbsp;</li></ul>Operational Excellence:&nbsp;<ul><li>Maintain strong collaboration with all resort departments.</li><li>Use all required systems with proficiency.</li><li>Maintain knowledge of room categories, rates, amenities, schedules, events, VIP movements.</li><li>Record guest issues and ensure complaints are resolved.</li><li>Follow LQA &amp; Forbes service standards.&nbsp; &nbsp;</li></ul>Skills, Qualifications &amp; Requirements:&nbsp;<ul><li>Bachelor’s degree or High School Diploma.</li><li>Minimum 1–2 years’ experience in guest relations, concierge, contact center, or luxury service roles.</li><li>Strong English communication; additional languages beneficial.</li><li>Computer literacy: Opera, ALICE, MS Office, OpenTable/SevenRooms.</li><li>Ability to multitask and work under pressure.</li><li>Excellent grooming and customer service.&nbsp;</li></ul> What We Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Guest Experience Agent | One&Only Aesthesis, Athens (18917)

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly motivated Guest Services Agent for the Season 2026 to join our Front Office team.This role is essential in delivering a seamless arrival and departure experience, ensuring guests feel welcomed, supported, and cared for from the very first moment until their departure. You will act as a key point of contact for guest luggage handling, information sharing, and coordination of guest requests across departments, always delivering service at the highest luxury standards.What You Will Do<ul><li>Handle guest arrivals and departures with efficiency, professionalism, and genuine hospitality.</li><li>Manage all luggage handling processes, ensuring safe, accurate, and timely delivery.</li><li>Create a warm and welcoming arrival experience for all guests.</li><li>Provide guests with detailed information about hotel services, facilities, and the surrounding area.</li><li>Assist with guest requests in close coordination with Front Desk and Concierge teams.</li><li>Maintain knowledge of hotel operations, room types, VIP arrivals, and daily activities.</li><li>Ensure accurate handling, storage, and tracking of luggage and guest belongings.</li><li>Deliver items such as messages, mail, packages, and special requests promptly.</li><li>Assist with room moves, rooming, and orientation when required.</li><li>Support valet parking operations and traffic management at hotel entrances.</li><li>Maintain cleanliness and organization of all front-of-house and luggage storage areas.</li><li>Ensure all guest interactions reflect the highest level of service and professionalism.</li><li>Assist other departments during busy operational periods to ensure smooth hotel flow.</li></ul>What You Bring<ul><li>A High School Diploma or equivalent is required.</li><li>Applicants must have a European Passport or legal right to work in Greece.</li><li>Fluency in English is essential; Greek is an advantage.</li><li>Previous experience in a similar guest-facing or hospitality role is an advantage.</li><li>Strong communication and interpersonal skills with a guest-first mindset.</li><li>Ability to work in a fast-paced, luxury hospitality environment.</li><li>Physically capable of handling luggage and operational demands of the role.</li></ul>What We Offer<ul><li>Competitive Salary &amp; Benefits Package</li><li>Complimentary Employee Meals, Bus Transportation, Uniform &amp; Laundry Services</li><li>Ticket Restaurant allowance of €100/month</li><li>Complimentary nights at Four Seasons Hotels &amp; Resorts worldwide</li><li>Employee Recognition Program</li><li>Global Travel opportunities through Task Forces and Transfers</li><li>Access to Four Seasons global Training &amp; Development programs</li></ul>Schedule &amp; HoursSummer Seasonal Position – 5 working days per week, 2 days off. Schedule may vary weekly based on operational needs.

Guest Services Agent (Seasonal 2026) REQ10379281

Θέση εργασίας: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; GROOMΟ Όμιλος H Hotels Collection αναζητά Groom για να ενταχθεί στην ομάδα μας. Ο ιδανικός υποψήφιος θα είναι υπεύθυνος για την υποδοχή και την εξυπηρέτηση των πελατών κατά την άφιξη και την αναχώρησή τους, για τη μεταφορά αποσκευών, καθώς και άλλες βοηθητικές υπηρεσίες.Βασικές αρμοδιότητες:<ul><li>Καλωσορίζει τους πελάτες κατά την άφιξη τους &amp; παραλαμβάνει τις αποσκευές τους. Αντίστοιχα και κατά την αναχώρησή τους.</li><li>Οδηγεί τους πελάτες στο δωμάτιο τους και παρέχει βασικές πληροφορίες σχετικές με αυτό αλλά και με το ξενοδοχείο γενικότερα.</li><li>Μεταφέρει έγγραφα ή αντικείμενα που σχετίζονται με το τμήμα της υποδοχής.</li><li>Γνωρίζει να χειρίζεται το club car και είναι υπεύθυνος τόσο για την ορθή λειτουργία του όσο και για τη συντήρησή του.</li><li>Είναι συνυπεύθυνος για την ασφάλεια του ξενοδοχείου κατά την νυχτερινή βάρδια και πραγματοποιεί ανά τακτά χρονικά διαστήματα ελέγχους ασφάλειας σε προκαθορισμένα σημεία του ξενοδοχείου.</li><li>Βοηθάει σε οποιαδήποτε εργασία του ζητηθεί από τον άμεσο προϊστάμενό του.</li></ul>Προσόντα και εμπειρία:<ul><li>Καλή γνώση Αγγλικής γλώσσας.</li><li>Εργασιακή εμπειρία σε αντίστοιχη θέση, επιθυμητή.</li><li>Άριστη εμφάνιση.</li><li>Επικοινωνιακές και οργανωτικές δεξιότητες &amp; ομαδικό πνεύμα.</li><li>Γνώση Η/Υ.</li><li>Βασικές γνώσεις Ασφάλειας και Υγιεινής στον χώρο εργασίας.</li><li>Εξαιρετικές δεξιότητες εξυπηρέτησης πελατών.</li><li>Επικοινωνιακές και οργανωτικές δεξιότητες &amp; ομαδικό πνεύμα.</li></ul>Στο πλαίσιο της παραπάνω θέσης, η εταιρία προσφέρει:<ul><li>Ανταγωνιστικό πακέτο αποδοχών και παροχών.</li><li>Ευκαιρίες επαγγελματικής εξέλιξης σε έναν συνεχώς αναπτυσσόμενο Όμιλο.</li><li>Θετικό και υποστηρικτικό περιβάλλον εργασίας σε έναν οργανισμό που σέβεται τους ανθρώπους του, το περιβάλλον και τις τοπικές κοινωνίες.</li></ul>Για όλες τις αιτήσεις και τα στοιχεία που θα υποβληθούν, θα τηρηθεί απόλυτη εμπιστευτικότητα.&nbsp;

Groom - Titania (Athens)

Guest Services Agent/Bellman is a person who creates a welcoming environment for hotel guests and facilitate their arrival and departure. &nbsp;The Guest Services Agent/Bellman will be responsible for meeting, greeting and directing guests to their destinations. &nbsp;Guest Services Agent/Bellman is responsible for delegating tasks to the Porters as needed such as luggage collections and message deliveries. Guest Services Agent/Bellman will be acting also as valet and be responsible for safely parking the guests and external visitor’s cars and ensure all cars are parked and unparked with extreme care as per the procedures, as well as assisting&nbsp; with luggage delivery using buggies when required.&nbsp; Essential Key Duties and Responsibilities• &nbsp; &nbsp;Always well-groomed and immaculately presented in a clean uniform. • &nbsp; &nbsp;Helping to create a friendly and welcoming environment. • &nbsp; &nbsp;Managing guest arrivals and departures as per hotel standard. • &nbsp; &nbsp;Escort and seating guests. • &nbsp; &nbsp;Assist guests and other employees with luggage storage and retrieval. &nbsp; • &nbsp; &nbsp;Offering car door assistance and assisting in calling taxis. • &nbsp; &nbsp;Greeting guests on arrival and assisting guests with their luggage should a porter not be available. • &nbsp; &nbsp;Responsible for keeping lobby area tidy and organized. • &nbsp; &nbsp;Assist guests in giving them directions and providing important information about the hotel. • &nbsp; &nbsp;Respond to all guests needs quickly, efficiently, and courteously. • &nbsp; &nbsp;To be aware of all functions, conferences and special events taking place in the Resort. • &nbsp; &nbsp;Assist Security in maintaining suspicious activity. • &nbsp; &nbsp;Follow LQA &amp; Forbes standards related to Guest Services department. • &nbsp; &nbsp;Attend and participate in team events. • &nbsp; &nbsp;Participate in required training. • &nbsp; &nbsp;Be fully familiar with the room types and hotel. • &nbsp; &nbsp;Proceed with the rooming of guests when necessary. • &nbsp; &nbsp;Use buggies for guest’s movements and luggage delivery when required.&nbsp; • &nbsp; &nbsp;Ensure buggies are kept in good condition. In case of any technical issues, information is passed to Guest Services Team Leader.&nbsp; • &nbsp; &nbsp;Ensure bicycles are kept in good condition. In case of any technical issues, information is passed to Guest Services Team Leader.&nbsp; • &nbsp; &nbsp;Effectively communicate and maintain a favorable working relationship with colleges at all levels. • &nbsp; &nbsp;Always maintain a professional attitude towards guests and colleges. • &nbsp; &nbsp;Ensure all relevant information is always communicated to all team members. • &nbsp; &nbsp;Apply and adhere to rules and regulations as per employee handbook, departmental and hotel policies and procedures, including those for emergency situations. • &nbsp; &nbsp;Practice proper telephone etiquette with colleagues and hotel guests. • &nbsp; &nbsp;Valet parking of guest cars and ensuring the keys are securely stored. • &nbsp; &nbsp;Work night shift when required. • &nbsp; &nbsp;Provide immediate assistance to guests as requested. • &nbsp; &nbsp;To assist with any other duties as required by the management team.Valet Duties and Responsibilities• &nbsp; &nbsp;Assist guests with opening/closing vehicle doors. • &nbsp; &nbsp;Welcome guests and visitors with appropriate greetings of the day. • &nbsp; &nbsp;Able to communicate parking procedures to guests/visitors. • &nbsp; &nbsp;Tag guest vehicle keys with date &amp; time, make/model and guest name. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; • &nbsp; &nbsp;Able to effectively park and retrieve guests’ cars without causing damage to the vehicle. • &nbsp; &nbsp;Able to provide guests with information regarding property facilities, amenities, services, hours of operation. • &nbsp; &nbsp;Able to provide guests with direction and local areas of interest and activities. • &nbsp; &nbsp;Ensure vehicles are legally parked in the designated parking areas and to maintain a smooth and efficient flow of traffic. • &nbsp; &nbsp;Valet parking of guest cars and ensuring the keys are securely stored. • &nbsp; &nbsp;Ensure all guests’ valet experience are memorable, unique and as per the hotel's standards. • &nbsp; &nbsp;Document and report all vehicle incidents like damage, accidents, theft, missing articles etc. • &nbsp; &nbsp;Report accidents, injuries, and unsafe work conditions to the supervisor or manager. • &nbsp; &nbsp;Monitor and maintain safety, security, and cleanliness of parking areas, portico and behind the valet stand. • &nbsp; &nbsp;Responsible to report any security or safety problems, safety hazards and potential security problems to the supervisors. Education or Certification • &nbsp; &nbsp;Strong interpersonal skills and very good communication skills • &nbsp; &nbsp;Good knowledge of English • &nbsp; &nbsp;Previous customer related experience an asset • &nbsp; &nbsp;Strong human relations skills with both employees and guests • &nbsp; &nbsp;Must have a driver’s license. • &nbsp; &nbsp;Ability to work well under pressure&nbsp; • &nbsp; &nbsp;Ability to work cohesively as part of a team.&nbsp; What we offer:<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Doorman | One&Only Aesthesis, Athens (19021)

Είσαι άνθρωπος που αγαπά την άριστη εξυπηρέτηση και θέλει να προσφέρει αξέχαστες εμπειρίες στους επισκέπτες; Σου αρέσει να εργάζεσαι σε ένα δυναμικό περιβάλλον και να βοηθάς τους άλλους; Αν ναι, τότε σε προσκαλούμε να ενταχθείς στην ομάδα μας ως Bellboy / Bellgirl.Σχετικά με εμάςΕίμαστε ένα ξενοδοχείο υψηλών προδιαγραφών, με δέσμευση στην παροχή απαράμιλλης φιλοξενίας και άνεσης στους επισκέπτες μας. Ως Bellboy / Bellgirl θα έχεις κομβικό ρόλο στη δημιουργία μιας ζεστής, φιλικής και αξέχαστης εμπειρίας κατά την άφιξη και αναχώρησή τους.Περιγραφή ΘέσηςΩς Bellboy θα αποτελείς το πρώτο σημείο επαφής για τους επισκέπτες κατά την άφιξη και αναχώρησή τους. Οι βασικές σου αρμοδιότητες περιλαμβάνουν:<ul><li>Υποδοχή των επισκεπτών με ευγένεια, χαμόγελο και επαγγελματισμό.</li><li>Μεταφορά αποσκευών, δεμάτων και προσωπικών ειδών κατά την άφιξη και την αναχώρηση.</li><li>Συνοδεία επισκεπτών στα δωμάτια και ενημέρωση για τις παροχές και τις υπηρεσίες του ξενοδοχείου.</li><li>Παροχή κατευθύνσεων και προτάσεων για αξιοθέατα, εστιατόρια και σημεία ενδιαφέροντος της περιοχής.</li><li>Υποστήριξη στις μετακινήσεις των επισκεπτών (κλήση ταξί, συντονισμός shuttle κ.λπ.).</li><li>Διαχείριση αιτημάτων, ερωτήσεων και παραπόνων με ευγένεια και επαγγελματική συμπεριφορά.</li><li>Διατήρηση της τάξης και καθαριότητας στον χώρο του lobby και της εισόδου.</li><li>Συνεργασία με όλα τα τμήματα του ξενοδοχείου για ομαλή και άριστη εξυπηρέτηση των επισκεπτών.</li></ul>Προϋποθέσεις / Προσόντα<ul><li>Εξαιρετικές δεξιότητες εξυπηρέτησης πελατών και επικοινωνίας.</li><li>Φιλική και εξωστρεφής προσωπικότητα.</li><li>Δυνατότητα μεταφοράς και ανύψωσης βαριών αποσκευών.</li><li>Προσοχή στη λεπτομέρεια και προληπτική στάση στην εξυπηρέτηση.</li><li>Διαθεσιμότητα για κυλιόμενα ωράρια (βραδινές βάρδιες, Σαββατοκύριακα, αργίες).</li><li>Προϋπηρεσία στη φιλοξενία ή στην εξυπηρέτηση πελατών θα θεωρηθεί πλεονέκτημα.</li><li>Απολυτήριο λυκείου ή αντίστοιχο.</li></ul>Παροχές<ul><li>Ανταγωνιστικό πακέτο αποδοχών.</li><li>Δυνατότητες επαγγελματικής εξέλιξης και ανάπτυξης.</li><li>Υποστηρικτικό και φιλικό εργασιακό περιβάλλον.</li><li>Γεύματα κατά τη βάρδια και δυνατότητα διαμονής όπου απαιτείται.</li></ul>

BellBoy| BellGirl Αττική

<ul><li>Greet and escort guests to rooms.</li><li>Open doors and assist guests/visitors entering and leaving property.</li><li>Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.</li><li>Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).</li><li>Transport guest luggage to and from guest rooms and/or designated bell area.</li><li>Assist with luggage storage and retrieval.</li><li>Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.</li><li>Supply guests with directions.</li><li>Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.</li><li>Communicate parking procedures to guests/visitors.</li><li>Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.</li><li>Maintain awareness of undesirable persons on property premises.</li><li>Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information.</li><li>Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.</li><li>Speak with others using clear and professional language, and answer telephones using appropriate etiquette.</li><li>Develop and maintain positive working relationships with others.</li><li>Comply with quality assurance expectations and standards.</li><li>Read and visually verify information in a variety of formats (e.g., small print).</li><li>Move at a speed required to respond to work situations (e.g., run, walk, jog).</li><li>Stand, sit, or walk for an extended period of time or for an entire work shift.</li><li>Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.</li><li>Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.</li><li>Reach overhead and below the knees, including bending, twisting, pulling, and stooping.</li><li>Perform other reasonable job duties as requested by Supervisors.</li></ul>PREFERRED QUALIFICATIONSEducation: High school diploma or G.E.D. equivalent.Related Work Experience: No related work experience.Supervisory Experience: No supervisory experience.License or Certification: None

Θέσεις Εργασίας Θυρωρός Αττική, Τουρισμός / Ξενοδοχεία

guest experience agent | one&only aesthesis, athens (18917)

One&Only Resorts

guest services agent (seasonal 2026) req10379281

Four Seasons Athens Astir Palace

groom - titania (athens)

H Hotels Collection

doorman | one&only aesthesis, athens (19021)

One&Only Resorts

bellboy| bellgirl αττική

Zeus International Hotels & Resorts

bellman

Marriott Bonvoy

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