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Orismenou

Seasonal

Internship

Volunteer

FullTime

OnSite

As an F&amp;B Reservation Agent, you will be the first point of contact for our guests regarding dining experiences across our outlets. You will ensure smooth and professional communication, manage reservations efficiently, and contribute to delivering exceptional service that reflects the Four Seasons standards.Key Responsibilities<ul><li>Handle all Food &amp; Beverage reservations via phone and email in line with Four Seasons standards</li><li>Respond to guest inquiries and provide accurate information about our restaurants and services</li><li>Ensure clear and effective communication between all F&amp;B outlets</li><li>Maintain organized records, files, and office supplies</li><li>Support daily administrative tasks, including correspondence and reporting</li><li>Stay informed about daily hotel operations and activities</li><li>Participate in meetings and training sessions as required</li><li>Assist in delivering a seamless guest experience and support other departments when needed</li></ul>What You Bring<ul><li>Strong communication skills and a professional telephone manner</li><li>Excellent organizational and multitasking abilities</li><li>Attention to detail and a guest-focused mindset</li><li>Ability to work in a fast-paced environment</li><li>Proficiency in English (additional languages will be considered an asset)</li><li>Previous experience in hospitality or reservations is a plus</li></ul>What We Offer<ul><li>Opportunity to be part of a world-class luxury hospitality brand</li><li>Continuous learning and development opportunities</li><li>A dynamic and supportive working environment</li><li>Career growth within Four Seasons globally</li></ul>

Dining Reservations Agent (Seasonal 2026) REQ10378976

The Communications Team Leader is responsible for the daily operations of the Connectivity Center, ensuring it functions as the Central Communication Hub of the Resort. This role supervises the Connectivity team, oversees guest communications, and coordinates all guest needs in a timely manner. The Connectivity Team Leader also supports the reservations team in maximizing room revenue and occupancy, entering reservations into Opera, and offering availability over the phone. A thorough understanding of Connectivity Center operations, Resort facilities, and departmental functions is essential. Key Duties and Responsibilities: Team Leadership:<ul><li>Supervise the daily operations of the Connectivity Center, ensuring that all incoming, in-house, and outgoing calls are handled efficiently and courteously.</li><li>Create and manage the team schedule, always ensuring adequate coverage.</li><li>Conduct regular one-on-one meetings with team members to provide feedback, support, and guidance.</li><li>Train and onboard new team members, ensuring they are well-versed in all standard operating procedures (SOPs) and protocols.</li></ul>Call Management:<ul><li>Ensure all guest calls, department routing, and external calls (local, trunk, long-distance) are handled professionally.</li><li>Monitor and maintain the Wakeup Call Service, ensuring all requests are accurately logged in Alice and executed promptly.</li></ul>Guest Communication &amp; Pre-Arrival Checks:<ul><li>Oversee pre-arrival communication, ensuring all guest details, preferences, and special requests are accurately logged and communicated to relevant departments.</li><li>Perform pre-arrival checks to ensure all arrangements, including room readiness, special requests, and welcome letters, are in place.</li><li>Ensure the timely preparation and delivery of arrival letters, birthday cards, welcome notes, and any special communications for guests.</li></ul>Reservation &amp; Sales Support:<ul><li>Assist the reservations team in maximizing room revenue and occupancy by managing reservations, entering details into Opera, and providing availability information.</li><li>Apply effective selling, up-selling, cross-selling, and suggestive selling techniques to maximize property revenue.</li></ul> Restaurant Reservations<ul><li>Handle restaurant reservations end-to-end, including availability management, special requests, coordination with outlets, and proactive communication to ensure an exceptional dining experience for guests.</li></ul> System &amp; Equipment Maintenance:<ul><li>Ensure the proper functioning of all communication systems, including messaging, Alice, SAGA, Review Pro, and telephone equipment. Report any malfunctions to IT or Engineering promptly.</li><li>Maintain and update the resort extension list and telephone directory, ensuring all contact information is current and accessible.</li></ul>Emergency Protocols:<ul><li>Ensure that all emergency calls, including fire, bomb threat, medical, tsunami alerts, and blackouts, are handled according to established policies and protocols.</li><li>Regularly drill and refresh the team on emergency procedures to ensure preparedness.</li></ul>Guest Preferences &amp; VIP Services:<ul><li>Ensure that guest preferences are accurately communicated to the appropriate departments and logged into Opera.</li><li>Oversee the management of VIP member bookings and ensure that their preferences are meticulously handled.</li></ul> Inter-Departmental Communication:<ul><li>Foster strong inter-departmental relationships to enhance service synergy within the resort.</li><li>Ensure that all guest complaints and compliments are communicated to the manager, and appropriate actions are taken.</li></ul>Administrative Duties:<ul><li>Manage and monitor five shared mailboxes, ensuring timely responses to guest inquiries and requests.</li><li>Make requisitions for Connectivity Center needs and manage general store requests.</li><li>Maintain and update records, including the Management Team Accommodation Contact List and emergency contact numbers.</li></ul> Skills, Experience &amp; Educational Requirements:<ul><li>Education: Bachelor’s degree in Hospitality Management or a related field.</li><li>Experience: Minimum of 2 years of experience in a contact center or similar role, with at least 1 year in a supervisory capacity.</li><li>Language Proficiency: Excellent command of English. Additional language skills (e.g., Russian, German, Italian, or French) are an advantage.</li><li>Technical Skills: Proficient in Opera system, and computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li><li>Communication Skills: Excellent communication and interpersonal skills, with the ability to manage a team effectively.</li><li>Customer Focus: Strong focus on delivering exceptional customer service with attention to detail.</li><li>Administrative Abilities: Strong organizational and administrative skills, with the ability to manage multiple tasks efficiently.</li></ul>&nbsp;What We Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Team Leader, Communications Center | One&Only Aesthesis, Athens (18919)

Deliver personalized and discreet service to guests in the comfort of their rooms and suites. Offer seamless 24-hour dining experiences that combine convenience, privacy, and luxury, maintaining Four Seasons’ signature standards of hospitality.&nbsp;About the Role&nbsp; At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged In-Room Dining Coordinator to join our team for the Season 2026 (minimum 6 or 7 months contract). You will ensure guests receive timely, accurate, and highly personalized in-room dining service, including special requests, private bar orders, and complementary amenities.&nbsp;What You Will Do&nbsp;<ul><li>Take guest in-room dining orders and communicate special requests to the kitchen.&nbsp;</li></ul><ul><li>Answer telephones courteously, provide menu guidance, and describe food and beverage selections vividly.&nbsp;</li></ul><ul><li>Upsell additional products and services to maximize revenue.&nbsp;</li></ul><ul><li>Coordinate delivery of guest orders and amenities with Room Service Servers, ensuring timely and accurate service.&nbsp;</li></ul><ul><li>Record guest charges, gratuities, and maintain check accuracy.&nbsp;</li></ul><ul><li>Maintain and file logs of amenity deliveries, special requests, and private bar services.&nbsp;</li></ul><ul><li>Update guest profiles in Opera and maintain VIP or special request reports.&nbsp;</li></ul><ul><li>Coordinate with Housekeeping and Banquets for simultaneous or special in-room deliveries.&nbsp;</li></ul><ul><li>Use HotSOS to dispatch staff to guest rooms and residential floors efficiently.&nbsp;</li></ul><ul><li>Prepare reports using Avero and assist with payroll reporting as required.&nbsp;</li></ul><ul><li>Liaise with kitchen staff for extraordinary or off-menu requests.&nbsp;</li></ul><ul><li>Accept and manage reservations for hotel food &amp; beverage outlets using Open Table.&nbsp;</li></ul><ul><li>Assist with phone coverage, administrative tasks, and general department support.&nbsp;</li></ul><ul><li>Comply with all Four Seasons’ Category One and Two Work Rules and Standards of Conduct.&nbsp;</li></ul><ul><li>Maintain high standards of hygiene, safety, and professionalism while on duty.&nbsp;</li></ul><ul><li>Respond properly in any hotel emergency or safety situation.&nbsp;</li></ul>What You Bring&nbsp;<ul><li>High School Diploma or equivalent experience.&nbsp;</li></ul><ul><li>Applicants must have European Passport or the legal right to work in Greece.&nbsp;</li></ul><ul><li>Previous experience in in-room dining, food &amp; beverage, or hospitality is an advantage.&nbsp;</li></ul><ul><li>Strong communication skills, attention to detail, and ability to multitask in a fast-paced environment.&nbsp;</li></ul><ul><li>Fluency in English is essential; proficiency in Greek is an advantage.&nbsp;</li></ul><ul><li>Food handling and sanitation certification is a plus.&nbsp;</li></ul>What We Offer&nbsp;<ul><li>Competitive Salary and comprehensive Benefits Package.&nbsp;</li></ul><ul><li>Complimentary Employee Meals, Bus Transportation, Uniform &amp; Laundry Services.&nbsp;</li></ul><ul><li>Ticket Restaurant monthly allowance of €100.&nbsp;</li></ul><ul><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally.&nbsp;</li></ul><ul><li>Employee Recognition Program.&nbsp;</li></ul><ul><li>Opportunities for Global Travel through Task Forces and Transfers.&nbsp;</li></ul><ul><li>Access to Four Seasons global Training &amp; Development programs.&nbsp;</li></ul>Schedule &amp; Hours&nbsp;<ul><li>Summer Seasonal Job – 5 working days per week, with 2 days off.&nbsp;</li></ul><ul><li>Schedule is flexible and may change weekly according to business needs.&nbsp;</li></ul>If you are passionate about providing impeccable in-room dining experiences in a world-class hospitality environment and want to be part of a highly skilled team, we want to hear from you!&nbsp;

In Room Dining Coordinator (Seasonal 2026) REQ10363878

This frontline role is critical to delivering a seamless guest experience through accurate billing, secure cash handling, and system efficiency. The ideal candidate will demonstrate strong working knowledge of MICROS POS and exhibit a high level of integrity in all financial transactions.Key Duties and Responsibilities<ul><li>Process guest transactions accurately and efficiently using MICROS POS system, including cash, credit card, voucher, and room charge payments.</li><li>Ensure adequate cash float is maintained at the cashier station; count, balance, and reconcile end-of-day transactions.</li><li>Maintain up-to-date and accurate cashiering documentation, including daily transaction summaries and reconciliation reports.</li><li>Promptly report any discrepancies, overages, or shortages to the Restaurant Manager and Finance Department.</li><li>Coordinate with the Finance team for daily deposit of collections and handover of financial documentation.</li><li>Maintain the cleanliness, organization, and operational readiness of all cashiering equipment, including POS terminal and card readers.</li><li>Assist guests with inquiries related to billing and payment in a professional and courteous manner.</li><li>Comply with all cashiering policies, internal control procedures, and audit standards.</li><li>Support service team during high-volume periods, including guest seating and basic order-taking when required.</li><li>Perform ad hoc cashiering and administrative duties as assigned by the Restaurant Manager or Finance team.</li></ul>Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>High School Certificate or equivalent; Diploma or Degree in Hospitality, Accounting, or Business preferred.</li><li>Minimum 1-2 years of cashiering experience in a hospitality or restaurant environment.</li><li>Proficient in using MICROS POS or similar Point-of-Sale systems.</li><li>Strong numerical and reconciliation skills with a keen attention to detail.</li><li>Proficient in MS Excel and general Microsoft Office applications.</li><li>Excellent communication and customer service skills.</li><li>Ability to work flexible hours, including weekends, holidays, and shift rotations.</li><li>High level of integrity and confidentiality in handling financial transactions.</li></ul>What We Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>

Θέσεις Εργασίας Γραμματέας Αττική

dining reservations agent (seasonal 2026) req10378976

Four Seasons Athens Astir Palace

team leader, communications center | one&only aesthesis, athens (18919)

One&Only Resorts

in room dining coordinator (seasonal 2026) req10363878

Four Seasons Athens Astir Palace

f&b cashier | manko | one&only aesthesis, athens (18887)

One&Only Resorts

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