What you'll do
- Execute the Group’s Online Reputation Management strategy to improve credibility and visibility
- Monitor, track, and moderate brand reputation across search engines, blogs, social communities, review sites, and forums
- Identify, assess, and mitigate reputation risks, crises, online incidents, and negative publicity
- Analyze ORM performance data and metrics, delivering reports and data-driven recommendations
- Develop and oversee review invitation initiatives to increase client feedback volume and quality
- Partner with cross-functional departments to ensure consistent, compliant, and aligned brand messaging
- Develop and execute media plans supporting ORM efforts and coordinate timely delivery with media partners
- Identify and manage external vendor relationships supporting online reputation
- Monitor competitors’ ORM strategies and positioning to identify opportunities, threats, and best practices
- Coach, develop, and motivate team members through targets and performance feedback
- Collaborate with cross-functional teams to ensure consistent messaging and brand representation
- Track ORM trends and best practices, proposing enhancements to improve the Group’s online profile
Key requirements
- 4+ years' experience
- Online Reputation Management (ORM), review site moderation, and reputation risk and crisis mitigation
- Social listening tools, including Sprinklr and Brandwatch
- Analytical and data reporting skills
- Media partner and agency liaison, media planning, and vendor relationship management
- Stakeholder management, cross-functional collaboration, and leadership
- Competitor analysis and English communication
- Marketing / Communications / Business Administrationpreferred
Benefits
- An attractive remuneration package, an intellectually stimulating work environment, continuous personal development, and international training opportunities.
About the job
We are looking for a driven and detail-oriented Senior Online Reputation Executive to lead the execution of our Group's Online Reputation Management strategy, safeguarding and strengthening our brand's credibility, visibility, and trust across digital channels. You will play a key role in monitoring, risk mitigation, content remediation, and performance analysis ensuring our reputation remains resilient in both steady-state and crisis situations.
Main responsibilities:
Drive the execution of the ORM strategy, ensuring sustained improvement of the Group's online reputation, credibility, and visibility
Oversee the monitoring, tracking, and moderation of the brand's reputation across search engines, blogs, social communities, review websites, and online forums
Proactively identify, assess, and mitigate potential reputation risks and crises, playing a key role in managing online incidents and negative publicity
Lead analysis of ORM performance data and metrics, delivering regular reports and data-driven recommendations for continuous improvement
Develop and oversee review invitation initiatives, driving client feedback volume and quality to support the Group's online reputation
Partner closely with cross-functional departments, including Regulatory Compliance, to ensure consistent, compliant, and aligned brand messaging
Develop and execute media plans supporting ORM efforts and coordinate with media partners for effective and timely delivery
Identify and manage relationships with external vendors to support the brand's online reputation
Monitor competitors' ORM strategies and positioning, identifying opportunities, threats, and best practices
Coach, develop, and motivate team members, setting clear targets and providing regular performance feedback
Collaborate with cross-functional teams to ensure consistent messaging and brand representation
Stay up to date with the latest ORM trends and best practices, proactively proposing enhancements to improve the Group's online profile
Main requirements:
A degree in Marketing, Communications, Business or a related field
At least 4 years of experience in a role with similar responsibilities
Proven experience in fintech, online trading or a similar industry
Proven experience in review site moderation and ORM strategies
Hands-on experience with social listening tools such as Sprinklr, Brandwatch, or similar platforms
Proven experience liaising with media partners and agencies
Strong analytical and data reporting skills, with the ability to translate insights into actionable strategies
Sound judgment when handling sensitive online content, escalations, or reputational risks
Excellent written and verbal communication skills in English
Strong leadership, stakeholder management, and cross-functional collaboration skills
The Hiring Experience: What Awaits You
Let’s Connect – Intro Chat with Talent Acquisition
Deep Dive – First Interview with Your Future Team
Bring It to Life – Role-Specific Take-Home Task
Final Connection – Final Interview
Benefit from:
An attractive remuneration package
Intellectually stimulating work environment
Continuous personal development and international training opportunities
All applications will be treated with strict confidentiality!
About the company
We Give Every Client the Best Possible Trading Experience
Every client, regardless of account size, gets access to the same excellent trading conditions. Everyone who chooses XM has the same opportunity to pursue their investment goals.
Join Us
We pioneered the strict no requotes, no rejections policy that established our reputation. To prevent slippage and keep your strategy aligned with real-time market prices, 99% of all trades are executed in less than one second.
About the company
We Give Every Client the Best Possible Trading Experience
Every client, regardless of account size, gets access to the same excellent trading conditions. Everyone who chooses XM has the same opportunity to pursue their investment goals.
Join Us
We pioneered the strict no requotes, no rejections policy that established our reputation. To prevent slippage and keep your strategy aligned with real-time market prices, 99% of all trades are executed in less than one second.