infrastructure support officer

Responsibilities:

• Manage and monitor Azure Infrastructure (Systems, Firewalls, Load Balancers, etc.).

• Troubleshooting Azure network and performance issues.

• Perform system maintenance and updates.

• Operate and maintain security and backup policies.

• Monitor performance and ensure systems’ availability on both physical and cloud datacenters.

• Remediation of issues impacting the operation of the corporate voice and data infrastructure.

• Root cause analysis for failures to H/W or O/S level and drive corrective action.

• Monitoring infrastructure incidents and making recommendations for improvement.

• Negotiate with vendors, outsourcers, and contractors.

• Ensure optimal operation of all network hardware equipment such as Routers.

• Participate in team projects both internally and companywide.

Required Knowledge and skills:

• BSc/BA in Information Technology, Computer Science, or related field

• At least three (3) years of relevant experience

• Excellent knowledge of Windows Server OS (2016, 2019, 2022) and their components (AD, Entra ID, Group Policies, DNS, DHCP)

• Excellent knowledge of Azure Administration (Azure Administrator or Architect certification will be considered a plus)

• Excellent knowledge of O365 and M365 services

• Good knowledge of enterprise networking (VLANs, Routing, Switching, IP addressing, DHCP, DNS, etc.)

• Familiar with Databases like MS SQL, Azure SQL, Azure Synapse, etc. 

Soft Skills:

• Team player with problem-solving skills and

• Ability to learn, adapt, communicate, and organize

• Ability to work with minimum supervision

• Attention to detail

• Deadline oriented