sales support associate
Jul 21, 2026 · Wolt Greece
What you'll do
- Lead updates and improvements to restaurant menus and retail assortments on the platform
- Conduct regular quality and satisfaction assessments to ensure high service standards
- Train partner venues on using Wolt’s Portal and equipment effectively and independently
- Assist Account Management and Merchant teams with partner-related administrative tasks and initiatives
- Resolve technical issues related to merchant operations
- Identify bottlenecks and lead projects to enhance partner satisfaction and operational efficiency
- Collaborate closely with internal teams to ensure seamless and high-quality partner experiences
Key requirements
- Fluent English and Greek communication skills
- Customer service and sales support experience
- Tech savvy with data management skills
- Organized and detail-oriented work approach
- Strong communication and collaboration abilities
- Process improvement and problem solving skills
Benefits
- Be part of a fast-moving scaleup;
- accelerate your career and build your sales skills;
- take ownership and make a difference;
- surround yourself with smart, friendly people.
About the job
As a member of the Sales Support team, you will play a key role in providing ongoing support to ensure a smooth and high-quality experience to our merchant partners. This includes establishing effective communication channels, maintaining service standards, assisting partner growth through data-driven insights, and collaborating with internal teams to resolve urgent needs and share best practices.
What you’ll be doing: Menu & Assortment Management – Leading updates and improvements to restaurant menus and retail assortments on the platform;
Quality & Satisfaction Checks – Ensuring our portfolio of stores reach the highest Wolt service standards by conducting regular quality and satisfaction assessments;
Training & Support – Training our partner venues on how to use Wolt’s Portal and equipment to operate effectively and independently;
Sales & Operational Support – Assisting the Account Management and Merchant teams with partner-related administrative tasks, coordination, and performance-boosting initiatives;
Equipment & Tech Management – Resolving technical issues related to merchant operations;
Process Improvement – Identifying bottlenecks, suggesting improvements, and taking ownership of projects aimed at enhancing partner satisfaction and operational efficiency;
Collaboration – Working closely with internal teams to ensure a seamless and high-quality experience for both new and existing partners, while staying agile as the company continues to grow.
Our humble expectations:
Detail-Oriented & Organized – You enjoy structure and keeping things running smoothly;
Customer-Focused – Previous experience in customer service, administration, or sales support is a plus;
Tech-Savvy – Comfortable working with digital tools and managing data;
Great Communicator – You’ll be in regular contact with merchants and internal teams;
Fluent in Greek & English – Both languages are essential;
Bonus Points – Experience in the restaurant, retail, or e-commerce industry is a plus!
Why you’ll love it
🚀Global and growing fast: Be part of a fast-moving scaleup
🤩Ride of a lifetime: Accelerate your career and build your sales skills
💪Instant impact: Take ownership and make a difference
💙Big hearts and small egos: Surround yourself with smart, friendly people
About the company
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.
About the company
We’ve got an idea And it’s a big one
Anything in your city. Delivered to you within minutes. That’s where we’re heading, and we’d love you to help us get there!
A shopping mall at your fingertips
Think of it this way. It’s as if we’re building a shopping mall that fits in your hand. We started with the food court on the top floor, and over time we added groceries and other stores and boutiques.
If you build it, they will come
To pull this off we need glorious products. And that's exactly what we're determined to build. Our tech brings together our customers, courier partners and merchant partners in real time – calculating hundreds of millions of routes every day.
Getting the essentials right
Our story began in Helsinki – the capital of Finland. Low population density, no strong takeaway or delivery culture and high labor costs made it a tough nut to crack. And let’s be honest, the weather didn’t help. But it gave us a chance to focus on the essentials, like building our tech and making our operations as smooth as possible.
Customer experience comes first
From app design to dynamic discovery, our goal is always to offer the best experience. We’re humbled and proud to say our apps have the industry’s highest rating on the App Store (4.8) and Google Play (4.6)*. *Global average as of November 2023
Customer support with heart and soul
We know there are lots of moving parts with real-time deliveries. If something goes wrong, our support team is there to answer in the local language in under 2 minutes. These are real people, ready and waiting to help.
The right way to scale
From day one we built our tech with scaling in mind. This allows us to operate efficiently in small countries with a population of only one million – or in cities with just 10,000 people living in our delivery area.