data core engineer

You will carry out the 2nd level technical support, operational activities, preventive and corrective maintenance for the optimal and smooth operation of the Mobile Data Core network. These activities include network administration and maintenance, proactive control (apply fault-finding techniques and preventive maintenance instructions, health checks, backups, KPI evaluation), technical support, corrective maintenance, customer ticket handling, communication with vendors (prepare trouble reports to the suppliers, produce service quality data for the service offered by the equipment suppliers), perform configuration management activities and subsequent testing activities to verify network and services proper operation, technical escalations, emergency handling, incident and problem management (root cause analysis and documentation of complex incidents), change management (planning, assessment, implementation of change requests). Execute software updates/upgrades and hardware maintenance and upgrade activities, performance management of Mobile Data Core network systems covering all current and future technologies. Define and embed consistent operational processes to support on-going support activities, driving improvements where issues are identified. Assist in new technologies and products evaluation, introduction, testing implementation and verification of new Data Core network systems and functionalities.

The role exists to guarantee the stability, uninterrupted effective operation and optimum performance of the Mobile Data Core network systems, applications, and services, maintain and improve the high level of service offered to customers, at a minimum cost, and contribute to company profitability and growth, using innovative thinking and working without guidance.

As a Data Core Engineer, you will participate in a standby scheme providing network and services support 24x7 and work out of working hours to perform several activities from the ones described above.

Who you are

•   A bachelor’s degree or equivalent in Telecommunications, Electronic Engineering, Physics or Computer Science

•   Very good knowledge of English language (fluent oral and written)

•   Three (3) years of experience in telecommunications or Computer Systems or relevant role (desired)

•   Very good knowledge of PC - Windows / software packages (Word, Excel, PowerPoint etc.) - is essential 

•   Very good knowledge in Data Core systems (MME, SGW/PGW, MSP, PCRF, SecureNet, VoLTE/VoWiFi (AAA, WMG, SAPC), DNS protocols/service etc), also in VNF logic in NFV infrastructure. Knowledge in 5G SA nodes (PCC, PCG, CCRC) and CNF architecture would be useful.

•   A logical approach to problem solving and self-motivation are important qualifiers.

•   Ability to work on a 24x7x365 stand by schema.

•   Very good interpersonal skills to effectively handle the communication across technical and commercial teams and mainly with customers’ representatives.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Competitive pay, bonus & remuneration package 

• Private Health & Medical Insurance 

• Hybrid way of working: a blend of remote and office-based working, including the option to work up to 20 days from abroad 

• Remote work equipment to help you create a comfortable, ergonomic workspace at home 

• Unlimited access to learning resources and trainings 

• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service 

• Spirit of Vodafone Day: one day each quarter dedicated to your personal development 

• Extra days off: Vodafone Day, Family Day, Volunteering Day 

• Needless to say, we cater for your communication wherever you are 

• Office amenities (subject to the office location): such as restaurant, gym and parking 

• Special employee offers and discounts