corporate technical support (cts)

We are looking for a Corporate Technical Support Engineer to be hired with the responsibility to perform Converged Telephony and Legacy Services support in direct contact with Business Customers, field technicians and 2nd level support teams

Key accountabilities 

•    Troubleshoot and resolve customer technical issues which arise after service activation. 
•    Perform all required actions to support Converged Telephony and Legacy Services to customer, also doing all Vodafone internal coordination activities that follow the troubleshooting process.
•    Organize field technician visits to customer premises to perform all appropriate actions.
•    Perform Services proactive Monitoring and run health checks. 
•    Send technical incident reports to Business customers.

Who you are

Who you are:
•    Good general and technical education with qualifications in telecommunications and computing. TEI or University degree.
•    At least 3 years’ experience in administration of technology services (Fixed telephony - PBX administration- Internet solutions) 
•    Technical knowledge of Transmission/Transport, IP Networks and Cisco configuration
•    Logical approach to problem solving and self-motivation.
•    Broad experience of supporting major corporate customers through virtual teams, suppliers, contractors, and integrators.
•    Thorough knowledge, end to end, of fixed voice/ Internet telecommunication network operation
•    Knowledge of Microsoft Office programs (Word, Excel, PowerPoint)
•    Knowledge of Microsoft Teams, including collaboration and calling/telephony features, along with basic administration in Microsoft 365.
•    Very good level of Greek and English language (oral and written)
 

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Award-winning work environment -certified #1 Top Employer in Greece

• Competitive pay, bonus & remuneration package

• Private Health & Medical Insurance

• Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad

• Unlimited access to learning resources and trainings

• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual 
  orientation or length of service

• Spirit of Vodafone Day: one day each quarter dedicated to your personal development

• Extra days off: Vodafone Day, Family Day, Volunteering Day

• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking

• Special employee offers and discounts