What you'll do
- Provide 24-hour concierge services as the central information point for guests
- Complete guest check-in and check-out procedures
- Process onboard sales transactions and operate the phone switchboard, cashless payment system, and safety system
- Maintain and update the guest infotainment system and daily logbook
- Address guest complaints and assist with medical disembarkations
- Coordinate departure arrangements, travel documents, shore excursions, and reservations
- Prepare guest lists, party invitations, menus, and special letters from ship management
- Maintain accurate guest records using MXP and Microsoft products
- Communicate with internal and external customers to support conflict de-escalation
- Participate in safety and security procedures, including drills, fire prevention, task force duties, and patrols
- Work assigned day and night shifts while maintaining a positive attitude under pressure
Key requirements
- 2+ years' experience
- Guest services, front-desk service, and concierge services
- Check-in and check-out procedures; guest records management
- Onboard sales transactions and cashless payment systems
- Phone switchboard operation; MXP and Microsoft products
- Complaint handling and conflict de-escalation
- Safety procedures, security procedures, confidentiality and discretion
- General Studies / Hospitality Management
Benefits
- Uniforms, lodging, meals, shared crew cabins, and reimbursement of the first and last journey to the ship are provided.
- Benefits include social security, paid vacation, health and accident insurance, onboard guest-day bonuses, referral bonuses, salary increases based on seniority, and online learning and further training opportunities.
About the job
As a vital member of our Front Office team onboard our River vessels, you’ll provide warm, personalized front-desk and concierge service to guests around the clock. Your role is central to ensuring every interaction reflects Viking River Cruises’ exceptional standards. Alongside delivering…
About the company
The world's leading exploration company
Our history
"We had a vision that travel could be more destination-focused and culturally enriching. We wanted to offer experiences designed for the thinking person."
Torstein Hagen, Chairman of Viking
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to a fleet of more than 90 vessels, offering river, ocean and expedition voyages on all seven continents. Viking provides destination-focused itineraries for curious travelers, with each journey including a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With more than 450 awards to its name, Viking is a leader in the industry and was rated #1 for Rivers, #1 for Oceans (for ships sized 500 to 2,500 berths) and #1 for Expeditions by Condé Nast Traveler in the 2023 Readers’ Choice Awards. This is the first time a travel company has been voted #1 in all three categories simultaneously.
About the company
The world's leading exploration company
Our history
"We had a vision that travel could be more destination-focused and culturally enriching. We wanted to offer experiences designed for the thinking person."
Torstein Hagen, Chairman of Viking
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to a fleet of more than 90 vessels, offering river, ocean and expedition voyages on all seven continents. Viking provides destination-focused itineraries for curious travelers, with each journey including a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With more than 450 awards to its name, Viking is a leader in the industry and was rated #1 for Rivers, #1 for Oceans (for ships sized 500 to 2,500 berths) and #1 for Expeditions by Condé Nast Traveler in the 2023 Readers’ Choice Awards. This is the first time a travel company has been voted #1 in all three categories simultaneously.