ocean - laundry staff

As a Viking Shipboard Team Member, you represent Viking’s values and our Service Standard, STAR Service. You are a hospitality professional with a passion for excellence. Viking will empower you with the skills, knowledge and tools to succeed in your role onboard. At Viking, we are committed to each other and our Guests through a shared set of values. We strive to be the best, we always impress our Guests and we care for each other as a family. By working for Viking, you embody our world-class service culture and become a valued part of our Viking Family.

PURPOSE OF POSITION

• The Laundry Staff ensures the day-to-day sorting of linen, according to company policies and procedures.  

• It is your responsibility to create a friendly, guest-oriented service culture to ensure Guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company.

YOUR RESPONSIBILITIES

• Sort all linen, on a daily basis.

• Load and unload all washers and dryers, according to Viking’s Standard Operating Procedures (SOPs).

• Handle the flat iron for all Laundry and fold towels, as required.

• Monitor the iron roll pressure and steam supply.

• Regularly clean dryer ducts and laundry area.

• Report all laundry equipment damages and/or malfunctions to the Laundry Master.

• Correctly handle cleaning products, materials and laundry equipment, separate & remove garbage and place it in designated containers; clean garbage as often as needed, ensuring that separation procedures and all Public Health Standards are maintained.

• Participate in “The Daily Reunion” every day to understand your team’s operational needs and to ensure consistent adherence to Viking’s STAR Service Standards.

• Provide the highest level of comfort and service to Guests and consistently maintain an impeccable standard of cleanliness and hygiene in assigned areas, as per Viking’s STAR Service Standards and all Public Health Policies; proactively prepare service according to Guest flow, embarkation & disembarkation, sea day activities & other activities.

• Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.

• Uphold impeccable grooming standards at all times by complying with Viking’s Image and Uniform Standards.

• Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.

• Demonstrates outstanding flexibility: able to work at different times of the day, under pressure and reflect a positive can-do attitude and the best image of Viking at all times.

• Become knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs.

• Have strong motivation to achieve the company goals and objectives (quality and financial) for the Laundry Department.

• Have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.

• Assist in other departments and/or perform additional duties, upon instruction from supervisors.

This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.

YOUR PROFILE

• A required minimum of 1 years’ experience as a laundryman or similar position, within a laundry environment.

• Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral English communication skills.

• Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required; must be flexible and stress resistant, team player, shows commitment.

• Must demonstrate the basic ability to operate washers, dryers and a flat iron.

• Must have an excellent knowledge of all Public Health Policies.

GUIDELINES AND REGULATIONS

• Follow Standard Operating Procedures & STAR Service Standards.

• Ensure appropriate clothing and appearance according to Viking’s Image & Uniform Standards.

• The company reserves the right to change/extend this job description if necessary, at any point of time during his/her employment.