What you'll do
- Represent Viking’s values and leadership philosophy
- Ensure efficient food and beverage operations and high guest-service standards
- Implement and maintain all service standards as determined by Corporate Office
- Provide ongoing training and support to your team
- Create a friendly, guest-oriented service culture to increase guest satisfaction
- Organize and execute ship functions and special events
- Conduct daily menu presentations with Executive Chef
- Plan consumption, ordering, forecasts, and maintain inventory at par level
- Conduct monthly inventories and create quarterly business-oriented orders
- Organize opening and closing routines and schedule operating hours of outlets
- Demonstrate ownership of maintenance matters in the Restaurant Department
- Identify opportunities to improve service delivery using team feedback
- Greet and check on guests’ well-being while on duty
- Minimize equipment loss and maintain cleanliness according to Public Health Policies
- Apply safe working policies and ensure sanitation of equipment
- Understand Human Resources Manual, working hours policies, and payroll paperwork
- Lead and support a multicultural team, maximizing satisfaction and retention
- Conduct daily team leader meetings to provide feedback and updates
- Inspect mise-en-place preparation before service
- Ensure highest level of guest comfort and service per standards and policies
Key requirements
- 3+ years' experience
- Hospitality Management including shipboard restaurant operations
- Leadership and team building for multicultural teams
- English communication skills for clear team and guest interaction
- Proficiency in PC based databases, spreadsheets and word processing systems
- Guest service and customer satisfaction focus
- Knowledge of public health policies and safety regulations
- Scheduling, performance reviews and inventory management
- Stress resistance and flexibility under pressure
- Hospitality Managementpreferred
Benefits
- The company offers a dynamic role onboard with responsibilities across team leadership, operational management, and guest satisfaction.
- Flexible working hours and opportunities for cross-cultural team engagement are implied benefits.
About the job
As a Viking Shipboard Leader, you represent Viking’s values and leadership philosophy (Hávamál). You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge and…
About the company
The world's leading exploration company
Our history
"We had a vision that travel could be more destination-focused and culturally enriching. We wanted to offer experiences designed for the thinking person."
Torstein Hagen, Chairman of Viking
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to a fleet of more than 90 vessels, offering river, ocean and expedition voyages on all seven continents. Viking provides destination-focused itineraries for curious travelers, with each journey including a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With more than 450 awards to its name, Viking is a leader in the industry and was rated #1 for Rivers, #1 for Oceans (for ships sized 500 to 2,500 berths) and #1 for Expeditions by Condé Nast Traveler in the 2023 Readers’ Choice Awards. This is the first time a travel company has been voted #1 in all three categories simultaneously.
About the company
The world's leading exploration company
Our history
"We had a vision that travel could be more destination-focused and culturally enriching. We wanted to offer experiences designed for the thinking person."
Torstein Hagen, Chairman of Viking
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to a fleet of more than 90 vessels, offering river, ocean and expedition voyages on all seven continents. Viking provides destination-focused itineraries for curious travelers, with each journey including a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With more than 450 awards to its name, Viking is a leader in the industry and was rated #1 for Rivers, #1 for Oceans (for ships sized 500 to 2,500 berths) and #1 for Expeditions by Condé Nast Traveler in the 2023 Readers’ Choice Awards. This is the first time a travel company has been voted #1 in all three categories simultaneously.