What you'll do
- Provide guidance and set performance standards for subordinates
- Ensure customer service meets LHW standards
- Ensure full compliance with SOPs, policies, and brand standards
- Manage restaurant operations during all functions including preparations and service
- Assist in training sessions organized by F&B / Restaurant Manager
- Handle cash transactions
- Control bar and wine inventories
- Ensure cleanliness and maintenance of restaurant, bar areas, furniture, and equipment
- Ensure employees maintain professional attitude and appearance standards
- Manage hotel profitability, revenue, and guest satisfaction targets
- Handle complaints and oversee service recovery procedures
- Conduct regular meetings to review performance and propose corrective actions
- Enforce upselling techniques to achieve financial goals
Key requirements
- 2+ years' experience
- Professional experience in fine dining establishments
- Degree or diploma in hotel management or related field
- Ability to develop and analyze P&L, food cost statements, and relevant reports
- Working experience with POS systems, ideally Micros
- Ability to take decisions and act to meet financial targets
- Knowledge of and adherence to health and safety regulations
- Ability to spot and resolve problems efficiently
- Ability to organize and control orders and supplies
- Competence in managing a team under pressure
- Competence in employee training and development
- Outstanding people management and organizational skills
- Cash handling skills
- Ability to enforce upselling techniques
- Guidance and direction to subordinates including setting performance standards
- Fluency in both Greek and English languages
- Hotel Management
Benefits
- Competitive compensation package based on qualifications and experience.
- Accommodation & daily meals.
- Pleasant working environment.
- Supportive management.
- Training and career development.
- Excellent opportunities for career progression.
About the job
Main responsibilities
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Ensures customer service consistent with the LHW standards.
Ensures full compliance to SOPs, policies (including security) and brand standards.
In charge of restaurant operations during all restaurant functions including mise en place (preparations) and service.
Assists in all training sessions organized by the F&B / Restaurant Manager.
Responsible for cash handling.
In charge of controlling bar & wine inventories.
Ensure that all restaurant & bar areas, as well as furniture and equipment, are always clean and well maintained.
Ensure employees’ professional attitude and meeting company appearance and uniform standards.
Manage on-going profitability of Hotels, ensuring revenue and guest satisfaction targets are met.
Handles complaints and oversees the service recovery procedures.
Holds regular meetings to overview performance and propose corrective actions, if required.
Contributes to the achievement of financial goals by enforcing upselling techniques.
Required Qualifications
Professional Experience in fine dining establishments.
Minimum 2 years’ experience in a similar position.
Degree/ diploma in hotel management or a related field.
Ability to develop and analyze P&L, Food Cost statements and relevant reports.
Working experience with POS systems (ideally Micros).
Ability to take decisions and act to meet financial targets.
Incessant will to improve operations and set higher goals.
Deep knowledge of and ability to adhere to health and safety regulations.
Ability to spot and resolve problems efficiently.
Ability to organize and control orders & supplies.
Competence in managing a team that maintains the highest of standards under pressure.
Competence in employee training and development.
Outstanding people management skills and organizational skills.
Integrity, reliability & a spirit of cooperation.
High levels of energy & diligence.
A keen eye for detail.
Excellent communication skills and fluency in both Greek and English languages.
Katikies Offers
Competitive compensation package based on qualifications and experience.
Accommodation & daily meals.
Pleasant working environment.
Supportive management.
Training and career development.
Excellent opportunities for career progression.
Should you wish to be a member of our team, please send us your CV along with a photo of yourself at hr@katikies.com
All applications will be treated in the strictest confidentiality.
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.