What you'll do
- Manage and organize your service station while supervising Assistant Waiters and Café attendants
- Manage and dispatch room service orders when instructed
- Manage restaurant reservations and seating requirements when instructed
- Conduct stock takes and inventory according to company procedures
- Use food and wine terminology, menu descriptions, and wine lists to advise guests
- Present F&B menus, suggest courses and wines, and answer menu-related questions
- Relay orders using MXP Ordering Software and serve food and beverages safely
- Serve food and beverages efficiently and courteously according to company standards
- Prepare and perform cocktail parties, Tea Time, and assigned special events
- Store assigned inventory according to par levels and Safety and Sanitation Rules
- Set up assigned areas according to Operations Manuals and Standard Operating Procedures
- Clean, sanitize, polish, and return equipment, glassware, and flatware after use
- Prepare mise-en-place for assigned areas before service
- Perform assigned embarkation duties, including luggage assistance and guest escorting
- Attend The Daily Reunion and follow STAR Service Standards
- Maintain guest comfort, service quality, cleanliness, and hygiene in assigned areas
- Wear task-specific PPE and use correct lifting techniques
- Secure and protect company property, especially during rough weather
- Adapt to changing schedules and work effectively under pressure
- Learn about ports of call, shore excursions, and shipboard activities
Key requirements
- 2+ years' experience
- Japanese fluency and English fluency
- Food and beverage service, Food and beverage knowledge, and Guest service
- Allergy knowledge and Food and wine terminology
- Wine knowledge and Alcohol service policies
- MXP Ordering Software
- Inventory control, Safety and sanitation, and Standard Operating Procedures
- Restaurant reservations and seating and Supervision
About the job
PURPOSE OF POSITION - The Waiter ensures efficient food and beverage (F&B) operations and maintains high productivity, quality, and guest-service standards in accordance with Viking’s STAR Service Standards. - It is your responsibility to create a friendly, guest-orientated service culture to…
About the company
The world's leading exploration company
Our history
"We had a vision that travel could be more destination-focused and culturally enriching. We wanted to offer experiences designed for the thinking person."
Torstein Hagen, Chairman of Viking
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to a fleet of more than 90 vessels, offering river, ocean and expedition voyages on all seven continents. Viking provides destination-focused itineraries for curious travelers, with each journey including a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With more than 450 awards to its name, Viking is a leader in the industry and was rated #1 for Rivers, #1 for Oceans (for ships sized 500 to 2,500 berths) and #1 for Expeditions by Condé Nast Traveler in the 2023 Readers’ Choice Awards. This is the first time a travel company has been voted #1 in all three categories simultaneously.
About the company
The world's leading exploration company
Our history
"We had a vision that travel could be more destination-focused and culturally enriching. We wanted to offer experiences designed for the thinking person."
Torstein Hagen, Chairman of Viking
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to a fleet of more than 90 vessels, offering river, ocean and expedition voyages on all seven continents. Viking provides destination-focused itineraries for curious travelers, with each journey including a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With more than 450 awards to its name, Viking is a leader in the industry and was rated #1 for Rivers, #1 for Oceans (for ships sized 500 to 2,500 berths) and #1 for Expeditions by Condé Nast Traveler in the 2023 Readers’ Choice Awards. This is the first time a travel company has been voted #1 in all three categories simultaneously.