What you'll do
- Plan, schedule and assign staff to service sections
- Assist with menu presentations, ship functions and special events
- Welcome Guests, check on their well-being and manage reservations and seating
- Communicate Guest allergies and special needs to relevant teams
- Coordinate with the Executive Chef, Galley Team and Bar Team
- Conduct inventories, stock takes and inventory-related tasks
- Manage Restaurant Pest Management Logs under Public Health Policies
- Monitor team performance and identify service improvement opportunities
- Maintain cleanliness, sanitation and equipment-care standards
- Inspect mise-en-place readiness before service
- Monitor Time & Attendance in line with Maritime Labor Convention requirements
- Lead multicultural teams and provide daily feedback and operational updates
- Deliver Guest service according to service standards and operational activities
- Train, coach and support team members and emerging talent
- Conduct performance reviews, discipline, training and succession planning
- Protect company property and follow safety, security and PPE procedures
- Maintain team grooming and uniform standards
- Support restaurant quality and financial KPI goals
- Participate in onboard, safety, security, fire prevention and evacuation training
- Ensure Standard Operating Procedures and service standards are implemented
Key requirements
- 2+ years' experience
- Japanese and English language fluency
- Head waiter experience and shipboard experience
- Food and beverage operations and restaurant operations
- Team leadership and multicultural team management
- Guest service, performance management and staff scheduling
- Inventory management, Public health policies, Maritime Labor Convention compliance and Standard Operating Procedures
About the job
PURPOSE OF POSITION - The Head Waiter assists the Restaurant Manager to ensure efficient food and beverage (F&B) operations and maintains productivity, quality, and guest-service standards in accordance with Viking’s STAR Service Standards. - You are required to be self-motivated and run outlets…
About the company
The world's leading exploration company
Our history
"We had a vision that travel could be more destination-focused and culturally enriching. We wanted to offer experiences designed for the thinking person."
Torstein Hagen, Chairman of Viking
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to a fleet of more than 90 vessels, offering river, ocean and expedition voyages on all seven continents. Viking provides destination-focused itineraries for curious travelers, with each journey including a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With more than 450 awards to its name, Viking is a leader in the industry and was rated #1 for Rivers, #1 for Oceans (for ships sized 500 to 2,500 berths) and #1 for Expeditions by Condé Nast Traveler in the 2023 Readers’ Choice Awards. This is the first time a travel company has been voted #1 in all three categories simultaneously.
About the company
The world's leading exploration company
Our history
"We had a vision that travel could be more destination-focused and culturally enriching. We wanted to offer experiences designed for the thinking person."
Torstein Hagen, Chairman of Viking
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to a fleet of more than 90 vessels, offering river, ocean and expedition voyages on all seven continents. Viking provides destination-focused itineraries for curious travelers, with each journey including a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With more than 450 awards to its name, Viking is a leader in the industry and was rated #1 for Rivers, #1 for Oceans (for ships sized 500 to 2,500 berths) and #1 for Expeditions by Condé Nast Traveler in the 2023 Readers’ Choice Awards. This is the first time a travel company has been voted #1 in all three categories simultaneously.