What you'll do
- Resolve guest concerns at the Explorers Desk according to service standards
- Receive and inventory lost and found items according to company procedures
- Prepare berthing lists, guest lists, invitations, gift orders and special guest orders
- Process guest embarkation and registration, including check-in and document collection
- Maintain a cash float, collect payments and register credit cards
- Assist with tour dispatch and execution
- Escort guests on shore excursions to monitor tour quality and port knowledge
- Learn itinerary ports, shore excursions and shipboard activities
- Follow up on hotel-related guest concerns and record interactions in the feedback log
- Book restaurants and other onboard and ashore activities
Key requirements
- 1+ years' experience
- Fluent Japanese and English
- Front-of-house hospitality and guest service
- Cash handling and foreign currency exchange
- PC-based databases, spreadsheets and word processing systems
- Administration, organization and management
- Problem solving, concierge services, shore excursion operations and embarkation and registration
Benefits
- Paid training, on-the-job coaching, and internal transfer opportunities are provided.
- Crew members receive free lodging, meals, unlimited Wi-Fi, uniforms, laundry, travel to and from the ship, and access to crew recreational facilities and the guest fitness center during certain hours.
- Benefits include a referral program, loyalty bonuses, and tax-free salary.
About the job
ROLE OVERVIEW - Part of our Hotel Administration team on our Ocean vessels, the Explorers Staff provide guests with a friendly, personalized front-desk service to ensure guest satisfaction and promotes, sells and dispatches shore excursions offered at various ports of call. - The Explorers Staff…
About the company
The world's leading exploration company
Our history
"We had a vision that travel could be more destination-focused and culturally enriching. We wanted to offer experiences designed for the thinking person."
Torstein Hagen, Chairman of Viking
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to a fleet of more than 90 vessels, offering river, ocean and expedition voyages on all seven continents. Viking provides destination-focused itineraries for curious travelers, with each journey including a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With more than 450 awards to its name, Viking is a leader in the industry and was rated #1 for Rivers, #1 for Oceans (for ships sized 500 to 2,500 berths) and #1 for Expeditions by Condé Nast Traveler in the 2023 Readers’ Choice Awards. This is the first time a travel company has been voted #1 in all three categories simultaneously.
About the company
The world's leading exploration company
Our history
"We had a vision that travel could be more destination-focused and culturally enriching. We wanted to offer experiences designed for the thinking person."
Torstein Hagen, Chairman of Viking
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to a fleet of more than 90 vessels, offering river, ocean and expedition voyages on all seven continents. Viking provides destination-focused itineraries for curious travelers, with each journey including a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With more than 450 awards to its name, Viking is a leader in the industry and was rated #1 for Rivers, #1 for Oceans (for ships sized 500 to 2,500 berths) and #1 for Expeditions by Condé Nast Traveler in the 2023 Readers’ Choice Awards. This is the first time a travel company has been voted #1 in all three categories simultaneously.