What you'll do
- Motivate your team to meet TTEC and client performance goals
- Answer associate questions and guide them to resolve issues
- Handle customer escalations ensuring quality customer experience
- Coach associates to achieve company and client goals
- Coordinate training on service, product, or process updates
- Manage multiple complex tasks including attendance monitoring and payroll processing
- Provide coaching and feedback, recognize successes, and handle difficult conversations
- Utilize and troubleshoot numerous TTEC and client tools and applications
- Support outage processes and technology troubleshooting
- Lead to impact financial health by retaining employees and managing absenteeism and occupancy
Key requirements
- Leadership and mentoring skills
- Coaching and performance management abilities
- Time management and multitasking capabilities
- Customer service focus
- Use of computer systems and technology troubleshooting
- Attendance monitoring and payroll processing
- General Studiespreferred
Benefits
- Supportive leaders and career development.
- Inclusive culture and community involvement.
- Paid time off, wellness and healthcare benefits, competitive compensation, performance bonuses, and tuition reimbursement.
About the job
Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to…
About the company
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
About the company
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.