What you'll do
- Motivate your team to meet TTEC and client performance goals
- Answer associates' questions and guide issue resolution
- Handle customer escalations ensuring quality customer experience
- Coach associates to achieve company and client goals
- Address employee-related issues and coordinate training
- Manage multiple tasks including attendance monitoring and payroll processing
- Provide constant coaching, feedback, and recognition to your team
- Utilize TTEC and client tools and applications to accomplish tasks
- Troubleshoot technology issues and support outage processes
- Lead with compassion to impact employee retention and absenteeism
Key requirements
- Associate degree or equivalent work experience
- Team leadership with coaching and mentoring skills
- Time management and multitasking abilities
- Customer-focused mindset and customer service skills
- Use of client and company tools and applications
- Employee engagement, performance management, and attendance monitoring
- Business Administrationpreferred
Benefits
- Supportive leaders, inclusive culture, paid time off, wellness and healthcare benefits, competitive compensation package, performance bonuses, and tuition reimbursement.
About the job
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Sales Service Delivery Team Lead working on site in Athens, you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll Do Do you love leading? Looking for an opportunity…
About the company
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
About the company
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.