What you'll do
- Find prospects to understand business needs and recommend tailored products to drive revenue
- Conduct research on customer contracts and history to uncover upselling and cross-selling opportunities
- Deliver product demonstrations and create customer-specific use cases
- Manage your sales pipeline and provide accurate progress and forecast updates
- Collaborate with internal teams to resolve customer issues and expand product adoption
- Cultivate and nurture long-term customer relationships and advise on business objectives
Key requirements
- Spanish and English communication skills
- Outbound sales including prospecting, lead qualification, negotiation, objection handling, upselling and cross selling
- Understanding of cloud-based solutions and subscription models
- Customer relationship management and pipeline management
- Data analysis to identify growth opportunities
- Presentation skills for advising C-suite decision makers
Benefits
- Monday - Friday work week with no weekend shifts.
- Supportive of professional development and career growth, inclusive culture, paid time off, wellness and healthcare benefits including private insurance, medical and dental.
- Great compensation package and performance bonuses.
- Access to hundreds of free courses for career growth.
About the job
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Spanish-English Customer Success Account Manager working onsite in Athens, Greece you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Greece says it all!
What You’ll be Doing
Are you passionate about driving customer success and maximizing sales opportunities? Do you thrive on building relationships with decision-makers and uncovering new ways to grow business value? If you’re looking to combine strategic thinking, product expertise and a customer-focused mindset – this role is for you!
During a Typical Day, You’ll
Find prospects to engage with to understand their business needs and provide tailored product recommendations and drive revenue
Conduct research on customer contracts and history using platforms like Sales Navigator and Zoom Info to uncover upselling and cross-selling opportunities
Deliver product demonstrations and create customer-specific use cases to highlight the value of the solutions
Manage your pipeline effectively, providing accurate updates to management on progress and forecasts
Collaborate with internal teams to resolve customer issues and expand product adoption across solutions.
Cultivate and nurture long-term customer relationships, understanding business objectives, advising customers.
What You Bring to the Role
Excellent verbal and written communication skills in Spanish and English
Outbound sales experience, with focus on prospecting, lead qualification, negotiation, objection handling, generating new business opportunities, upselling and cross selling
Strong understanding of cloud-based solutions and subscription models
Proven ability to uncover and engage decision-makers, identify customer needs and close deals over various channels such as phone, email, and social media
Ability to manage a high-volume pipeline and meet weekly, daily and monthly sales targets
Ability to analyze customer data and market trends to identify growth opportunities
Confidence in presenting to and advising C-suite decision makers
What You Can Expect
Monday - Friday work week (no weekend shifts!)
Supportive of your professional development, career growth initiatives and opportunities
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values.
Ask us about our paid time off (PTO) and wellness and healthcare benefits including private insurance, medical and dental).
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you.
Visit https://mybenefits.ttec.com for more information.
Hundreds of free courses to support your career growth wherever that may take you.
About the company
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
About the company
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.