wfm & reporting analyst
Jul 3, 2026 · Public Group
About the job
We are looking for a detail-oriented and analytical professional who enjoys working with data, monitoring performance, and turning insights into action.
As a WFM & Reporting Analyst, you will play a key role in supporting daily operations, improving performance visibility, and helping the business make data-driven decisions in a fast-paced customer service environment.
Responsibilities:
Create and maintain reports and dashboards to track KPIs and operational trends.
Monitor daily performance metrics and identify opportunities for improvement.
Analyze operational data and provide actionable insights and recommendations.
Support forecasting, scheduling, and workforce management activities.
Collaborate with cross-functional teams to understand reporting and business needs.
Present findings and insights clearly to stakeholders and management.
Job Requirements:
Good knowledge of call center operations and WFM calculations.
Experience with forecasting/scheduling tools will be considered an asset.
Strong analytical and organizational skills.
Ability to manage multiple priorities and meet deadlines with attention to detail.
Advanced knowledge of Microsoft Office tools, especially Excel.
Strong communication and problem-solving skills.
What we offer:
💼 Competitive compensation & benefits package
💰 Performance-based bonus scheme
🧑⚕️ Comprehensive life & health insurance
🏡 Flexible hybrid working model – to support your work-life balance
🧡 Psychological support via a professional helpline for you and your family
🚀 Career growth opportunities in a role that evolves with you
🎉 Valuable experience in a well-known and fast-growing organization
📚 Continuous learning and upskilling through tailored programs
🏃🏽♂️ Employee Wellness Program – office Pilates & sports teams (padel, football, volleyball & more)
🚗 Alternative transportation with company shuttle buses to our offices
📲 Exclusive access to our employee app, OrangeGen, packed with tools, news & perks
About the company
Public Group strategically invests to create an ecosystem of innovative scaleups around its Omnichannel Retail business, with the objective to provide exciting customer experiences and foster Entrepreneurship in Greece.
We bring together technology, talent & entrepreneurship to create value in the Greek market. We are advocates of Strategic Synergies, Bold Entrepreneurship & the Power of Human Will.
Our role is to help our subsidiaries or investee companies grow and their founders to succeed through capital and creative synergies.
We also aspire to play a positive role in promoting Greek-based entrepreneurship, as well as provide an environment for talent development
About the company
Public Group strategically invests to create an ecosystem of innovative scaleups around its Omnichannel Retail business, with the objective to provide exciting customer experiences and foster Entrepreneurship in Greece.
We bring together technology, talent & entrepreneurship to create value in the Greek market. We are advocates of Strategic Synergies, Bold Entrepreneurship & the Power of Human Will.
Our role is to help our subsidiaries or investee companies grow and their founders to succeed through capital and creative synergies.
We also aspire to play a positive role in promoting Greek-based entrepreneurship, as well as provide an environment for talent development