team leader, housekeeping (6564)
Jul 31, 2026 · One&Only Resorts
What you'll do
- Assist in managing daily operations of villas, Linen Room, Uniform Room, and Public Areas ensuring maintenance and guest satisfaction
- Attend and lead daily briefings
- Follow resort key control policy
- Oversee and coordinate Housekeeping team ensuring prompt and courteous guest service
- Strive to please all guests encountered during work hours
- Supervise Housekeeping services for efficiency and courtesy per Operations Manual
- Liaise with Laundry and Engineering Departments to ensure linen supply and repair work
- Coordinate with Front Office on guest check-ins, check-outs, and room assignments
- Inspect VIP rooms prior to guest arrival for readiness
- Conduct inspections of assigned areas ensuring cleanliness and maintenance
- Report upkeep status of furnishings, facilities, and equipment to Manager Housekeeping
- Communicate effectively with team members and manage performance
- Ensure team members are properly uniformed, on time, and groomed
- Train and introduce team members to duties according to resort standards
- Communicate daily information and updates via coordination boards
- Attend Hotel briefings with Manager for task understanding
- Provide assistance to guest room valets as needed
- Maintain full knowledge of resort layout including guest areas and back of house
- Ensure all guest requirements comply with resort standards
- Coordinate deep cleaning and special task schedules per standards
Key requirements
- Interpersonal skills for team communication and guest interaction
- Organizational skills for coordinating housekeeping operations
- Administrative abilities to manage schedules and documentation
- Customer focus to ensure guest satisfaction
- Supervision and team coordination for managing housekeeping staff
- Knowledge of resort layout to navigate and manage guest and back-of-house areas
About the job
To assist Manager Housekeeping in daily managing of the villas, Linen Room , Uniform Room and all the Public Areas by ensuring full maintenance as well as guest satisfaction for the highest levels of service.
To assist the Manager Housekeeping in monitoring and coordinating all aspects of the housekeeping operation including all the hotel
areas. To ensure the daily operation in all these areas are running efficiently and as per resort standards.
Key Duties and Responsibilities
To attend to duty on time in correct uniform and well groomed.
Attend, prepare, lead the daily briefing
To follow the resorts key control policy
Oversee and coordinate all Housekeeping members ensuring guests receive prompt and courteous service and all areas of the operation are running as per resort standard procedures and policies.
To constantly strive to please all Guests that he/she may come into contact with during his work hours.
To ensure through effective supervision that all services offered in the Housekeeping Department are always available and are carried out with the utmost efficiency and courtesy as per the Departmental Operations Manual. To liaise with the Laundry and Engineering Departments to ensure the smooth flow of linen supplies and repair work.
To liaise with the Front Office on anticipated Guest check‑ins, check‑outs, room assignments and rooming list etc.
To ensure that all V.I.P.'s, are checked prior to the arrival of the Guest for 100% readiness
Carry out inspections of assigned areas and ensures highest possible standard of cleanliness and maintenance of all areas.
Monitors and reports to the Manager Housekeeping regarding the upkeep of furnishings, facilities, and equipment.
Carries out good communication with team members ensuring performance is effectively managed.
Ensures all Team Members are attending to duty in proper uniform, on time and well groomed.
Ensures all are trained and introduced to their duties as per resort standards and policies.
Briefs and ensures that daily information is communicated and kept updated on coordination boards and team members are receiving the correct and updated information.
Attends Hotel briefing with Manager Housekeeping ensuring a complete understanding of task for self and team members.
Is fully trained on all Houskeeping tasks and procedures being able to assist guest room valets with any requirements.
Has full knowledge of resort layout of guest rooms, corridors, storage space and back of house areas.
Ensures all guest requirements are adhered to as per resort standards.
Coordinate and manages deep cleaning and special task schedules, ensuring rooms and floor areas as per resort standards.
Ensures training needs of all Team Members are monitored, analyzed and executed as per resort standards.
Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.
Is flexible in working hours and scheduling as per resort requirements.
Skills, Experience & Educational Requirements
Strong interpersonal skills
Organizational skills
Strong administrative abilities
Ability to have a strong customer focus
About the company
Whether you're starting your career or an experienced professional, we have open vacancies at One&Only Kéa Island to match your skills and aspirations. From front office and housekeeping to culinary, spa, and KidsClub roles, we invite you to explore our wide range of available jobs.
About the company
Whether you're starting your career or an experienced professional, we have open vacancies at One&Only Kéa Island to match your skills and aspirations. From front office and housekeeping to culinary, spa, and KidsClub roles, we invite you to explore our wide range of available jobs.