night auditor | one&only aesthesis, athens (19066)

To do the End of Day, close and back up the computer network data. Balance all the Revenue/Income Accounts and audit for accuracy of the Opera Front Office, Micros point of sales, call accounting and/or other Income generating computer systems. To print out daily Manager’s Report and distributes or sends it by local e-mail only to the authorized recipients.

Key Duties and Responsibilities

• Maintain high visibility in public areas during peak times;

• Collect guest preferences during guest’s stay, communicate to appropriate departments and act accordingly;

• Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement;

• Participate, as needed, in the investigation of employee and guest accidents;

• Record guest issues in the guest response tracking system;

• Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others;

• Making sure all guests’ complaints are followed up and discussed during the daily meeting within the Team;

• Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction;

• Always seek opportunities to improve client service;

• Always demonstrate effective and appropriate interaction with clients whilst maintaining a professional approach and image.

• Understanding employee positions well enough to perform duties in employees' absence;

• Empower employees to provide excellent customer service;

• To assist with any other duties as required by the line manager or another member of the management team.

• Ensure compliance with all policies, standards and procedures;

• Cooperation with other hotel departments to make sure the work is planned and organized efficiently;

• Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property;

• Participate in the discussion of the work that affects Front Office, discuss the ways of service improvement;

• Attending internal hotel meetings, presenting Front Office department;

• Provide necessary reports to Finance department when needed;

• Cooperate with 3rd party companies in terms of arrangements for guests and improving of level of service provided;

• Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms;

• Cover night Front Office shifts when required;

• Perform Front Desk/Guest Relations/Guest Services/Butler duties in high demand times;

• To be in charge of Front Office in absence of Front of House Managers

• Understand and implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.;

• Understand and comply with security, health and safety policies and procedures of the hotel.

Skills, Education or Certification

• Minimum two years working in a luxury, 5-star hotel as a Front Office/Assistant Front Office Manager

• Excellent knowledge of Opera and Ms Office

• Excellent knowledge of night closing procedures

• Must be fluent in verbal and written English.

• Must be proficient in hospitality revenue management, guest services and team development

• Previous work in customer service and FoH experience preferred.

• Excellent written and verbal communication skills required.

• Strong leadership skills and interpersonal communication skills.

• Excellent listening and comprehension skills required.

Skills, Experience & Educational Requirements

• Hospitality Management Degree

• Excellent knowledge of Enhlish

• Knowledge in OPERA/MICROS

• Advance Knowledge in Microsoft Excel

• Minimum one year experience in a luxury resort/hotel
   

What We Offer: 

• A dynamic and collaborative work environment in a world-class luxury resort.

• Career growth opportunities within One&Only Resorts.

• Continuous training and professional development.

• Competitive salary and benefits package.

• Private health insurance.

• Exclusive discounts at partner businesses.