food & beverage manager | one&only aesthesis, athens (20562)

The Food & Beverage Manager is responsible for the successful day-to-day leadership, operational excellence, and financial performance of all Food & Beverage outlets at One&Only Aesthesis. The role ensures exceptional guest experiences through the delivery of personalized and anticipatory luxury service aligned with One&Only, Forbes Travel Guide and LQA standards.
The Food & Beverage Manager acts as the key operational support for all F&B outlet leaders, fostering collaboration, developing talent, driving performance, and serving as the primary liaison between Outlet Managers and the Director of Food & Beverage.

Key Duties & Responsibilities

Leadership & Operations

• Oversee the daily operation of all Food & Beverage venues, ensuring seamless execution of service and operational excellence.

• Support and guide all Outlet Managers in achieving departmental objectives, financial targets and guest satisfaction goals.

• Act as the primary communication link between Outlet Managers and the Director of Food & Beverage.

• Ensure consistency of service standards, procedures and guest experience across all F&B outlets.

• Conduct regular operational inspections and quality audits to maintain the highest luxury hospitality standards.

• Be highly visible in all outlets during service periods to support teams and engage with guests.

• Lead and coordinate special events, VIP visits and high-profile functions.

• Collaborate closely with Culinary, Housekeeping, Engineering, Finance, HR, Learning & Development and other departments to ensure operational success.

Guest Experience & Luxury Service Excellence

• Ensure all outlets deliver exceptional guest experiences in line with One&Only brand standards.

• Champion a culture of anticipatory, personalized and engaged service.

• Monitor guest feedback, online reviews and service recovery opportunities.

• Resolve guest concerns promptly and professionally, ensuring positive outcomes.

• Build strong relationships with repeat guests and VIP clientele.

• Forbes Travel Guide & LQA Standards

• Lead the implementation, monitoring and continuous improvement of Forbes Travel Guide and Leading Quality Assurance (LQA) standards throughout the F&B division.

• Conduct regular audits, coaching sessions and service evaluations to ensure compliance.

• Ensure all managers and colleagues understand and consistently execute Forbes and LQA service expectations.

• Develop action plans to address audit findings and improve quality scores.

• Partner with Learning & Development to enhance luxury service delivery and guest engagement.

Recruitment, Talent Development & Training

• Partner with Human Resources in workforce planning, recruitment and talent acquisition for all Food & Beverage positions.

• Participate in interviews, candidate assessments and selection decisions.

• Support onboarding and integration of all newly hired F&B colleagues.

• Ensure effective departmental orientation and induction programs.

• Develop and implement training plans to enhance service, product knowledge and leadership competencies.

• Coach, mentor and support Outlet Managers in colleague development and succession planning.

• Identify high-potential talent and create development opportunities within the department.

• Foster a positive, high-performance culture focused on engagement and continuous improvement.

Financial & Commercial Management

• Monitor departmental revenues, payroll, productivity and operating expenses.

• Assist the Director of Food & Beverage in developing budgets, forecasts and business strategies.

• Analyze financial performance and implement corrective actions where required.

• Support menu engineering, pricing strategies and promotional initiatives.

• Maximize profitability while maintaining luxury service standards.

Compliance, Health & Safety

• Ensure compliance with all local regulations, food safety standards and company policies.

• Maintain the highest standards of cleanliness, hygiene and sanitation across all F&B operations.

• Ensure colleagues are trained and compliant with health and safety procedures.

• Support emergency preparedness and risk management processes.

People Management

• Conduct regular performance discussions and development reviews.

• Drive colleague engagement, recognition and retention initiatives.

• Address employee relations matters fairly and professionally in partnership with Human Resources.

• Promote Kerzner's values, culture and service philosophy.

• Ensure grooming, appearance and professional conduct standards are consistently maintained.

Skills, Experience & Educational Requirements

• Bachelor's Degree in Hospitality Management, Business Administration or related discipline preferred.

• Minimum 5 years' experience in a Food & Beverage management role within a luxury hotel or resort environment.

• Proven experience managing multiple outlets and large teams.

• Previous experience within Forbes Five-Star, LQA accredited or equivalent luxury hospitality environments preferred.

• Experience in recruitment, talent development and leadership coaching.

• Strong leadership and people management capabilities.

• Comprehensive understanding of luxury hospitality service standards.

• Knowledge of Forbes Travel Guide and LQA standards.

• Strong financial acumen and business analysis skills.

• Excellent communication, interpersonal and coaching abilities.

• Ability to manage multiple priorities in a dynamic environment.

• Proficiency in Microsoft Office applications and hotel management systems.

• Fluent English, written and spoken; additional languages are considered an advantage.
  
  Core Competences

• Creates exceptional and memorable guest experiences.

• Anticipates guest needs and exceeds expectations.

• Inspires, develops and empowers teams.

• Leads by example and promotes accountability.

• Builds strong partnerships across departments.

• Encourages teamwork and open communication.

• Ensures consistent execution of standards.

• Focuses on efficiency, quality and attention to detail.

• Understands key performance indicators and financial drivers.

• Makes informed decisions that positively impact business results.

• Actively seeks opportunities to improve processes, service and guest satisfaction.