technical support agent (1st level)
Sep 24, 2026 · OPTIMAL - Human Reinforced
What you'll do
- Support residential customers and small businesses through inbound calls
- Perform initial diagnosis and resolve technical issues
- Provide technical and operational solutions for products and services
- Record and manage requests in CRM systems
- Activate and support telecommunications services
Key requirements
- Technical support and telecommunications services support
- Technical diagnosis and troubleshooting and problem solving
- CRM systems and customer request management
- Computer literacy, MS Office and Internet browsers
- English language and inbound call handling
Benefits
- Competitive compensation package and a performance-based incentive scheme.
- Structured and comprehensive training program.
- Friendly and supportive work environment with opportunities for professional growth.
About the job
Η Optimal, για λογαριασμό πελάτη της, ηγέτιδας εταιρείας στον κλάδο των τηλεπικοινωνιών, αναζητά Technical Support Agent (1st Level). Η θέση αφορά πλήρη απασχόληση, πενθήμερη εργασία με κυλιόμενες βάρδιες. Ως Technical Support Agent (1st Level), θα έχεις κομβικό ρόλο στην παροχή πρώτου επιπέδου…
About the company
Since 2005, Optimal HR Group provides unparalleled, bespoke HR services to large organisations and SMEs operating in the EMEA region.
Our mission is to combine advisory and consulting services with the world's most innovative and respected tools in order to provide our clients bespoke HR solutions which will assist them to maximise the value of their human capital and strengthen their core business model.
We pride ourselves on delivering a 360° business support platform to our clients through 5 divisions:
Talent Acquisition
HR Strategy & Talent Development
Learning Services
Workforce Management
Outplacement
About the company
Since 2005, Optimal HR Group provides unparalleled, bespoke HR services to large organisations and SMEs operating in the EMEA region.
Our mission is to combine advisory and consulting services with the world's most innovative and respected tools in order to provide our clients bespoke HR solutions which will assist them to maximise the value of their human capital and strengthen their core business model.
We pride ourselves on delivering a 360° business support platform to our clients through 5 divisions:
Talent Acquisition
HR Strategy & Talent Development
Learning Services
Workforce Management
Outplacement