customer support agent
Sep 15, 2026 · ENTERSOFTONE
What you'll do
- Address customer inquiries via email and phone with clear and timely solutions
- Escalate complex issues to appropriate teams when necessary
- Manage internal helpdesk tickets and resolve basic technical issues like password resets
- Coordinate advanced technical issues with IT specialists using Jira
- Track and manage open tickets to ensure timely follow-up and resolution
- Maintain accurate records of customer interactions and solutions
- Collaborate with colleagues and departments to improve customer and employee experiences
Key requirements
- Customer Support and helpdesk experience
- Communication skills in Greek and English
- Proficiency with ticketing systems such as Jira
- Technical troubleshooting of basic IT issues
- Knowledge of Microsoft Office Suite
- Problem solving, organizational skills, multitasking
- Customer-centric approach
Benefits
- Competitive remuneration package;
- Hybrid working model;
- Opportunity to work alongside people eager to mentor.
About the job
We are looking for a motivated Customer Support Agent to join our dynamic and high-caliber team. Your contribution to the success of the team - Address inquiries from customers (and their end-users) via email and phone Provide clear, concise, and timely solutions. Escalate more complex issues to…
About the company
Established in 2025 through the strategic merger of Entersoft and SOFTONE, ENTERSOFTONE is a leading business software vendor in SE Europe with more than 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).
Driven by a strong vision, long-term strategy, and deep expertise, ENTERSOFTONE bridges the gap between cutting-edge innovation and real business challenges, delivering reliable, intuitive, and scalable solutions for sustainable growth. Utilizing Cloud, Web, and AI technologies, we offer a comprehensive product portfolio (ERP, CRM, HCM/Payroll, WMS, Accounting, e-Invoicing, Digital Commerce, mobile applications and industry-specific solutions) that empowers every business, enabling it to work smarter, faster, and more successfully.
At ENTERSOFTONE, we turn innovation into real business value - unlocking the full potential of enterprises in today’s fast-changing digital era.
About the company
Established in 2025 through the strategic merger of Entersoft and SOFTONE, ENTERSOFTONE is a leading business software vendor in SE Europe with more than 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).
Driven by a strong vision, long-term strategy, and deep expertise, ENTERSOFTONE bridges the gap between cutting-edge innovation and real business challenges, delivering reliable, intuitive, and scalable solutions for sustainable growth. Utilizing Cloud, Web, and AI technologies, we offer a comprehensive product portfolio (ERP, CRM, HCM/Payroll, WMS, Accounting, e-Invoicing, Digital Commerce, mobile applications and industry-specific solutions) that empowers every business, enabling it to work smarter, faster, and more successfully.
At ENTERSOFTONE, we turn innovation into real business value - unlocking the full potential of enterprises in today’s fast-changing digital era.